Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10587314May 8, 2014
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD SURPASSED A REASONABLE TIMEFRAME TO INITIATE THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE CONTACT'S CONCERNS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586538May 5, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586628May 5, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584477April 23, 2014
FUEL SYSTEM, GASOLINE
YOU SEND ME A IMPORTANT SAFETY RECALL NOTICE...TWICE NOW CONCERNING THE FUEL TANK ON YOUR VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. I HAVE CALLED LITHIA CHRYSLER JEEP DODGE OF TRI-CITIES TO GET THE NEW TRAILER HITCH PUT ON. THEY TELL ME THAT THEY HAVE NO PART NUMBER AND CAN NOT HELP ME. SO WHAT IS THE DEAL HERE? I EVEN HAVE HEARD THIS ON TV...YET YOU PROVIDE ME NO PART TO FIX MY JEEP. PLEASE LET ME KNOW WHERE I CAN TAKE IT TO GET THIS FIXED. YOU SAY THAT IF WE FIX IT OURSELVES BY INSTALLING AN OMB TRAILER HITCH SEND RECEIPT TO A CERTAIN ADDRESS. I AM A DISABLED WOMAN WHO CAN NOT GET THIS FIXED ON MY OWN. CHRYSLER IS SUPPOSE TO FIX IT. SO WHEN IS THIS GONNA HAPPEN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583789April 21, 2014
AIR BAGS, FUEL SYSTEM, GASOLINE, STRUCTURE
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT AND FUEL TANK LEAKAGE RECALL NOTICES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE, AND SHE WOULD BE NOTIFIED OF THE AVAILABILITY. THE CONSUMER STATED TOO MUCH TIME HAS ELAPSED, SINCE SHE RECEIVED THE RECALL LETTER IN SEPT 2013, AND JAN 2014. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584047April 21, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583448April 18, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 ( FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583458April 18, 2014
FUEL SYSTEM, GASOLINE
RE.: SAFETY RECALL N46 / NHTSA / 13V-XXX ON 4/15/2014, MY DAUGHTER CAR BROUGHT HER CAR TO THE JEEP DEALERSHIP FOR THE SECOND TIME TO HAVE A TRAILER HITCH INSTALLED TO REMEDY THE FUEL TANK PUNCTURE HAZARD IN CASE OF REAR END COLLISIONS. BOTH TIMES THE DEALERSHIP INFORMED MY DAUGHTER THAT THE PARTS ARE NOT AVAILABLE. AFTER MORE THAN 8 MONTHS, I BELIEVE THAT CHRYSLER CORP. HAD SUFFICIENT TIME TO GET THESE PARTS AND FIX THE VEHICLE. APPARENTLY, CHRYSLER CORP IS NOT INTENDING OR ABLE TO FIX THE SAFETY PROBLEM WITH MY DAUGHTER'S CAR. I AM REQUESTING THAT CHRYSLER SUGGESTS AN ALTERNATE SOLUTION TO REMEDY THE SITUATION IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583564April 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583162April 16, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) BUT WAS INFORMED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582930April 15, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, SINCE THE FUEL TANK ON HIS VEHICLE HAD POINT CORNERS FOR AIR IT HANGS 5 INCHES BENEATH THE RECEIVER FACTORY HITCH; THEREFORE, THE TOW HITCH REMEDY WOULD NOT SUFFICE. THE CONTACT STATED THAT DUE TO THE DESIGN OF THE FUEL TANK HE WAS CONCERNED THAT THE FAILURE COULD OCCUR WITH OR WITHOUT THE TOW HITCH RECALL REMEDY. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579508April 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000, FUEL SYSTEM, GASOLINE , STRUCTURE. THE CONTACT STATED THAT HE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579203April 11, 2014
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 2 MPH, THE VEHICLE FAILED TO TURN PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE UPPER AND LOWER BALL JOINTS NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 135,000. UPDATED 06/05/14*LJ THE CONSUMER STATED THE SAME BALL JOINTS THAT WERE ON THIS VEHICLE WERE RECALLED IN 2007. UPDATED 06/09/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579291April 11, 2014
FUEL/PROPULSION SYSTEM
IN MID JANUARY WAS SENT A RECALL NOTICE. TRIED TO SETUP AN APPOINTMENT WITH MY DEALERSHIP FOR REPAIR. THEY SAID THE PARTS WERE NOT AVAILABLE YET AND I WOULD RECEIVE ANOTHER CARD STATING WHEN IT WILL BE AVAILABLE. IT IS NOW MID APRIL AND NO CARD. I HAVE CALLED TWICE AND THERES NO STATUS OF WHEN I CAN GET THIS FUEL TANK RECALL REPAIRED. THERE IS A DANGER OF UNDERBODY FIRE IN REAR COLLISIONS. I WOULD LIKE THIS REPAIRED IMMEDIATELY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579062April 10, 2014
ENGINE
MY CAR EXPERIENCED A SPORADIC ROUGH IDLE OVER A 2 WEEK PERIOD. ONE DAY THE CHECK ENGINE LIGHT WHEN ON AFTER STARTING THE CAR. AFTER READING THE CODES CYLINDER 2 WAS DETERMINED TO BE THE ISSUE. A SHOP REPLACED THE IGNITION COIL AND ALL SEEMED WELL. THE NEXT DAY AFTER DRIVING THE CAR ALL DAY WITH NO ISSUE, I RESTARTED THE JEEP AFTER A 10 MINUTE BREAK AND IT WOULD NOT START. WHEN IT FINALLY STARTED IT SOUNDED LIKE HALF THE CYLINDERS WERE NOT FIRING AND HAD A SLAPPING SOUND. TOWED IT TO DEALERSHIP AND WAS TOLD CYLINDER 2 HAD NO COMPRESSION AND IT NEEDED A NEW CYLINDER HEAD. BOTH SIDES WOULD COST $3,500. PARTS WERE ORDERED AND 10 DAYS LATER THEY CALLED ME AND SAID THERE WERE OTHER PROBLEMS AND THE CYLINDER HEAD WAS NOT THE ISSUE. PISTON SEEMED BENT AND IT NEEDED A LONG ENGINE BLOCK AND A WATER PUMP. THIS WOULD COST $7,000. NOT WORTH THE FIX. IT SEEMS CYLINDER 2 IS AN ISSUE IN MANY LIBERTY'S OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578464April 9, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000. THE CONTACT WAS MADE ADVISED THAT THE PARTS WERE NOT AVAILABLE AND AS A RESULT THE RECALL REPAIR WAS UNABLE TO BE PERFORMED. THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578752April 9, 2014
ENGINE
I JUST RECENTLY BOUGHT A CAR ON JUNE 13, 2013 FOR $5,404.05 FROM SEATTLE AUTO MART, 12801 AURORA AVE. N., SEATTLE, WA 98133. I BOUGHT THE CAR "AS IS" WITH NO WARRANTY. IT WAS THE FIRST CAR I HAVE EVER PURCHASED IN MY LIFE. I WAS GIVEN A 60 DAY VERBAL AGREEMENT THAT IF ANYTHING BROKE DOWN, THEY WOULD FIX. IT. MY LOAN WAS THROUGH UNITED FINANCE COMPANY, P.O. BOX 862, AUBURN, WA 98071. A VEHICLE INSPECTION WAS DONE ON THE CAR MY THE DEALERSHIP. AFTER I PURCHASED THE CAR, I LEFT FOR CALIFORNIA BECAUSE MY DAD WAS VERY SICK. I WAS GONE FOR ABOUT TWO WEEKS. WHEN I CAME BACK FROM CALIFORNIA, THE SECOND DAY I GOT BACK, I DROVE IT A FEW BLOCKS FROM MY HOUSE, AND THE CAR STOPPED ON ME AT A STOP SIGN! IT STARTED SMOKING FROM THE BACK AND FROM UNDER THE HOOD AND IT WOULDN'T START. I HAD IT TOWED FOR THE NIGHT. I THEN CALLED SEATTLE AUTO MART, WHERE I GOT THE CAR FROM AND THEY HAD THEIR PEOPLE TO COME AND PICK IT UP. I TOLD THEM WHAT HAPPENED AND THAT I JUST WANTED IT FIXED. THEN THEY CALLED TO TELL ME THAT THE PROBLEM WITH THE CAR WAS THAT THE ENGINE BLEW AND THAT I WOULD HAVE TO COME OUT THE POCKET TO HELP PAY FOR THE REPAIRS OR THEY COULD GET USED PARTS AND I WOULD PAY NOTHING. I TOLD THEM TO GO AHEAD AND FIX THE CAR WITH THE USED PARTS (EVEN THOUGH I SHOULD HAVE GOTTEN NEW PARTS). I DIDN'T MAKE A PAYMENT UNTIL THE CAR WAS FIXED. THEN SO I DECIDED TO CUT MY LOSSES SINCE THEY WERE NOT WILLING TO HELP ME AND I GAVE THE CAR BACK. A MONTH LATER, I RECEIVED A RECALL NOTICE IN THE MAIL FROM THE CHRYSLER GROUP LLC STATING THAT THE VEHICLE HAS A SMALL FUEL LEAK AND COULD RESULT IN A FIRE. ON SATURDAY APRIL 5, 2014 I RECEIVED ANOTHER RECALL NOTICE ! OVERALL SOMETHING SHOULD BE DONE! I WANT A NEW CAR OR TO BE COMPENSATED FOR THE HARDSHIP I WENT THROUGH ONLY HAVING THE CAR FOR LESS THAN 30 DAYS! THE DEALERSHIP, SEATTLE AUTO MART SHOULD NOT HAVE SOLD ME THAT CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577980April 7, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL -THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED TWO DIFFERENT RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, THE CONTACT STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE A DATE WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME. RK UPDATED 11/06/15*LJ UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578057April 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SHE CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUFFERED FROM MULTIPLE BRUISES TO THE FACE AND BODY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND BEING INSPECTED. TWO MONTHS AGO, THE VEHICLE WAS REPAIRED UNDER A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE RECALL REMEDY REPAIR FAILED TO CORRECT THE AIR BAG DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10577335April 4, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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