Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10598292June 14, 2014
SUSPENSION
WHEN TURNING RIGHT ON THE CORNER FROM PHEBE LN IN SLC, UT. INTO 1700 E. GOING AT 10 MPH I HEARD A LOUD NOISE. I WAS ABLE TO STIR THE CAR NEXT TO THE SIDEWALK. I EXIT THE VEHICLE TO SEE WHAT HAPPENED AND I SAW THAT THE WHEEL WAS SEPARATED FROM THE CAR. I CALLED THE TOWING TRUCK TO HAVE THE CAR TOWED TO THE REPAIR SHOP. THE DIAGNOSIS WAS THE LOWER FRONT BALL JOINT AND THE AXLE GOT SEPARATED FROM THE VEHICLE. I WAS REALLY LUCKY BECAUSE I WAS DRIVING WITH MY 9 YEAR OLD GIRL AND WE HAD JUST ARRIVED FROM PARK CITY, UT. INTO SLC. AND IF THE BALL JOIN SEPARATION OCCURRED WHEN I WAS GOING DOWN AND 65 MPH THE SCENARIO COULD BE MUCH MORE DIFFERENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598160June 13, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATE NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE IN ORDER TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAS NOT EXPIRIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597807June 12, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597318June 10, 2014
SERVICE BRAKES
THE BRAKE LINE FROM THE METAL TUBING CONNECTED TO THE DISC BRAKE CALIPER ASSEMBLY DISCONNECTED FROM THE RUBBER TUBING PORTION OF THE BRAKE LINE SUDDENLY DURING BRAKING. THIS RESULTED IN THE 2002 JEEP LIBERTY RUNNING INTO OUR GARAGE DOOR. MY EXPERIENCE HAS BEEN THAT NORMALLY THESE BRAKE LINES ARE A PRESS-FIT ASSEMBLY SO THAT THEY MAY LEAK, BUT NOT FAIL CATASTROPHICALLY LIKE THIS. THIS APPEARS TO BE A MANUFACTURING DEFECT. FORTUNATELY, THE ACCIDENT OCCURRED PULLING INTO THE DRIVEWAY AND NOT AT AN INTERSECTION WITH ANOTHER VEHICLE. THIS WAS A POOR DESIGN AND IS UNSAFE! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10596810June 7, 2014
FUEL SYSTEM, GASOLINE
REGARDING RECALL NOTICE N46 / NHTSA 13V-252... CHRYSLER CONTACTED AS TO WHEN THIS RECALL WILL BE ACTED UPON. WAS TOLD CHRYSLER FEELS VEHICLE SAFE AND NO NEED FOR CORRECTION OF THIS PROBLEM. GOT CLEAR IMPRESSION THAT CHRYSLER HAS NO INTENTION OF COMPLIANCE WITH THE MANDATED RECALL. CALLED NHTSA 1-888-327-4236 AND LEFT MESSAGE TO CONTACT WITH NO RESPONSE. OWNER FRUSTRATED AND CONFUSED OVER SAFETY OF THIS VEHICLE AND FUTURE IN DRIVING THIS VEHICLE OR SELLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596830June 7, 2014
STRUCTURE:BODY
I WAS NOTIFIED BY CHRYSLER OF A SAFETY DEFECT REQUIRING A HITCH TO BE INSTALLED . AS OF THIS DATE, NO PARTS AVAILABLE ??? SEEMS STRANGE I CAN PURCHASE A HITCH, BUT A CO. AS LARGE AS CHRYSLER CAN'T ! I WANT THIS CORRECTED SO I CAN DRIVE IT AGAIN, AFTER PARKING IT MONTHS AGO !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593042June 5, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO REAR STRUCTURE REINFORCEMENT RECALL. *SMD THE CONSUMER RECEIVED THREE RECALL NOTICES. HOWEVER, EACH TIME HE CALLED THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB UPDATED 08/27/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596498June 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIRBAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE IMPACT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 132,900 AND THE CURRENT MILEAGE WAS 133,006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595990June 4, 2014
ENGINE
DROVE A SHORT DISTANCE APROX 1/2 MILE TO STORE. WHEN I CAME OUT CAR WOULD CRANK BUT DID NOT START. I LEFT CAR IDLE FOR 1 HR AND THEN IT WOULD START. THIS CONDITION HAS HAPPENED A FEW TIME IN THE PREVIOUS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594733May 29, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THIS COMPLAINT IS REGARDING EXISTING RECALL "NHTSA CAMPAIGN NUMBER: 13V252000." IT HAS BEEN ALMOST A YEAR AND JEEP HAS YET TO REPLACE MY RECALLED PARTS. I FEEL AS IF JEEP IS DRAGGING ITS FEET IN THIS MANNER, FIRST NOT WANTING TO ISSUE THE RECALL AND NOW NOT DOING THE FIX. MY LOCAL DEALER HAS NO IDEA WHEN PARTS ARE COMING, AND I BELIEVE A FUEL TANK ISSUE IS SOMETHING THAT SHOULD NOT BE DELAYED. I WISH TO LODGE A FORMAL COMPLAINT ABOUT JEEP'S SLOW RESPONSE TO THIS RECALL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594484May 28, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V25200( FUEL SYSTEM, GASOLINE , STRUCTURE),HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594026May 26, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
DRIVING THROUGH A SCHOOL ZONE ONE MORNING AND THE CAR SUDDENLY LOST POWER STEERING AND SHUT OFF, WOULD NOT START AGAIN. TOWED IT BACK TO HOUSE AND READ CHECK ENGINE CODE ABOUT CRANKSHAFT POSITION SENSOR. IT MELTED IN PLACE BECAUSE OF WHERE IT IS IN RELATION TO THE EXHAUST, TOOK 4-5 MONTHS TO FULLY DIG OUT THE MELTED SENSOR AND REPLACE. HAD TO PUT A HEAT SHIELD OVER IT MYSELF AND HAS SINCE LASTED 2+ YEARS WITHOUT TROUBLE. VERY POOR DESIGN AND A HASSLE TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593883May 24, 2014
AIR BAGS, STRUCTURE
ON 20 MAY 14, VEHICLE WAS BROUGHT TO WALDORF (MARYLAND) DARCARS (CHRYSLER JEEP) AFTER DASH AIR BAG ICON CAME ON STEADY. I WAS TOLD THAT AIR BAG WOULD NOT DEPLOY AS LONG AS THE ICON WAS LIT. OCC. RSTR. CONTROL MODULE #56010501-AG NEEDED TO BE ORDERED ($266.00 FOR PART ONLY), BUT THE DEALERSHIP ALREADY HAD 22 ON BACK ORDER....22!...AT A SINGLE DEALERSHIP! SO NOW I HAVE TO RIDE AROUND W/O AN OPERABLE AIR BAG UNTIL CHRYSLER COMES THROUGH WITH THIS CRITICAL PART. MAKES YOU WONDER HOW PREVALENT THIS PROBLEM IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593786May 23, 2014
EQUIPMENT ADAPTIVE/MOBILITY, FUEL SYSTEM, GASOLINE, TRAILER HITCHES
IN DECEMBER 2013, I RECEIVED A RECALL NOTICE ON THE ABOVE-NOTED VEHICLE. SOON AFTER, I PHONED THE DEALER, MOORE CHRYSLER JEEP, PEORIA, ARIZONA, TO SCHEDULE INSTALLATION OF THE OEM TRAILER HITCH, BUT I WAS TOLD THEY DID NOT HAVE THE PART. IN MARCH 2014, MOORE CHRYSLER JEEP SENT ME A REMINDER NOTICE THAT MY JEEP NEEDED SOME MAINTENANCE, AND THAT AS OF DECEMBER 12, 2013, THE VEHICLE HAD AN INCOMPLETE RECALL. I PHONED THE SERVICE DEPARTMENT AND MADE AN APPOINTMENT FOR THE SCHEDULED MAINTENANCE, AS WELL AS FOR THE HITCH TO BE INSTALLED. HOWEVER, I WAS TOLD, ONCE AGAIN, THAT THE DEALER DIDN'T HAVE THE PART. IT HAS BEEN ALMOST SIX MONTHS SINCE I RECEIVED THE RECALL NOTICE, BUT, SO FAR, THE PROBLEM HAS NOT BEEN REMEDIED. I AM FRUSTRATED AND FURIOUS! THIS IS AN IMPORTANT SAFETY ISSUE, AND I WANT TO KNOW WHY I'M GETTING THE RUNAROUND. I DON''T KNOW WHERE TO PLACE THE BLAME, 'CHRYSLER OR THE DEALER, 'BUT EITHER WAY, NOBODY IS TAKING RESPONSIBILITY FOR THIS MOST RECENT RECALL WITH IMPORTANT SAFETY CONCERNS. WHY IS IT TAKING SO LONG TO MANUFACTURE AND SUPPLY THE PART? DOES ANYONE CARE? PLEASE DO NOT SUGGEST THAT I PURCHASE AND INSTALL A HITCH FROM SOME OTHER LOCATION AND WAIT FOR REIMBURSEMENT. I WANT TO HEAR FROM EITHER CHRYSLER OR NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OR BOTH VERY SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593236May 21, 2014
STEERING, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
KEY GETS STUCK IN THE IGNITION SYSTEM FROM TIME TO TIME THE KEYS ARE LEFT IN THE IGNITION STEERING WHEEL GETS LOCKED UNABLE TO RETRIEVE KEY. ELECTRICAL STABILITY CONTROL DEFECT SINCE BUYING IT IN 2003, NUMEROUS SUSPENSION PROBLEMS SINCE 2003, SPEND THOUSANDS OF DOLLARS FIXING DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592691May 20, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013 THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592538May 19, 2014
FUEL/PROPULSION SYSTEM
GOOD AFTERNOON, I RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAIN DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACT I CALLED THE DEALER AND IT TURNS OUT THEY DO NOT HAVE THE PARTS TO FIX THE PROBLEM, AND CHRYSLER IS RESPONSIBLE FOR SENDING THEM THE PARTS. THEY SAID I WOULD RECEIVE ANOTHER LETTER ONCE THEY HAD RECEIVED THE PARTS BUT I NEVER RECEIVED A LETTER/CALL BACK. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I AM ALMOST 8 MONTHS PREGNANT AND QUITE WORRIED DRIVING THE CAR BUT I NEED IT. I HOPE YOU CAN HELP ME GET THIS RESOLVED AS SOON AS POSSIBLE BECAUSE IN 2 WEEKS I'M GETTING MY FUTURE CHILD'S CARSEAT INSTALLED AND WOULD LIKE THIS OTHER SAFETY PROBLEM TO BE SOLVED. THANK YOU IN ADVANCE FOR YOUR HELP AND ATTENTION *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592080May 17, 2014
FUEL SYSTEM, GASOLINE, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAINS DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS.... WHAT YOU MUST DO TO ENSURE YOUR SAFETY: ONCE YOU RECEIVE YOUR FOLLOW UP NOTICE IN THE MAIL, SIMPLY CONTACT DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT. WE HAVE NEVER RECEIVED A FOLLOW UP NOTICE IN THE MAIL. I TOOK IT UPON MYSELF TO CALL THE DEALER AND THEY WERE NOT HELPFUL. THEY SAID THEY WERE BOOKED WITH APPOINTMENTS BUT WOULD GIVE ME A CALL BACK TO SCHEDULE A FUTURE APPOINTMENT. I NEVER RECEIVED A CALL BACK. I CALLED AGAIN AND WAS LEFT ON HOLD FOR OVER TWENTY MINUTES. I CALLED AGAIN, LEFT A MESSAGE WITH CUSTOMER SERVICE AND NEVER RECEIVED A CALL BACK. REGARDING AN INDIVIDUALS SAFETY, IT SEEMS IT IS NOT OF IMPORTANCE TO THE LOCAL CHRYSLER, JEEP DEALER. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I HAVE GIVEN UP ON CONTACTING THE DEALER AND HENCE THE COMPLAINT LETTER TO YOU. I AM SIX MONTHS PREGNANT AND THIS SHOULD BE THE LEAST OF MY CONCERNS BUT NOW I HAVE TO WORRY ABOUT THIS ALONG WITH MY PREGNANCY. PLEASE ADVISE FOR I WOULD LIKE TO GET THIS RESOLVED AS SOON AS POSSIBLE. THANK YOU, [XXX] C/O[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 11/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588337May 14, 2014
AIR BAGS
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587173May 8, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE), HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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