Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10649943October 25, 2014
UNKNOWN OR OTHER
HAVE TRIED FOR 3 WEEKS TO HAVE MY JEEP FIXED BECAUSE OF THE RECALL . I ENTERED 10/1/2014 AS THE INCIDENT DATE BUT DO NOT REMEMBER THE FIRST TIME I WENT TO [XXX]. [XXX] MUNCIE INDIANA KEEPS TELLING ME NO PARTS OR I AM ON THE LIST. ASKED THEM WHERE MY NAME IS ON THE LIST THEY SAY THEY CAN'T TELL ME THAT. HAVE CALLED AND EVEN WENT IN PERSON TO THE SERVICE DEPARTMENT NOTHING. THEY SEEM TO BE GIVING ME THE RUN AROUND. CAN YOU HELP??? CALLED THEM 10/23/2014 TOLD ME TO CHECK BACK IN 2 WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649992October 25, 2014
AIR BAGS
WE HAD THE M35 RECALL DONE AT SOUTH POINT CHRYSLER JEEP DODGE IN TULSA OK ON APPROXIMATELY AUGUST 2, 2014. ON SEPTEMBER 18, 2014 MY DAUGHTER WAS INVOLVED IN A HIGHWAY INTERSECTION ACCIDENT WHERE HER CAR SUSTAINED FRONT END DAMAGE SO BAD IT WAS TOTALED. SHE WAS DRIVING APPROXIMATELY 10MPH AND THE OTHER CAR WAS GOING 65MPH. NONE OF THE AIRBAGS DEPLOYED WHEN THE COLLISION HAPPENED. THE OTHER CARS AIRBAGS DEPLOYED. THAT CAR WAS TOTALED ALSO. I HAVE SEVERAL PICTURES OF MY DAUGHTERS CAR IMMEDIATELY AFTER THE COLLISION. THE POLICE, FIRE DEPARTMENT AND OKLAHOMA HIGHWAY PATROL ALL WERE SURPRISED HER AIRBAGS DID NOT DEPLOY. SUBSEQUENTLY SHE HAS SUSTAINED A CONCUSSION AND IS HAVING TO HAVE SEVERAL MRIS AND CT SCANS DUE TO THE CAR ACCIDENT. I WOULD LIKE TO KNOW WHY HER AIRBAGS DID NOT DEPLOY AT IMPACT. I THOUGHT THIS RECALL WAS SUPPOSE TO TAKE CAR OF AIRBAGS FROM DEPLOYING INADVERTENTLY BUT DIDN'T THINK IT WOULD CAUSE THEM TO NOT FUNCTION AT ALL. ..UPDATED 07-08-15 *BF *TR *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10648874October 20, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE PROBLEM OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE REAR HATCH MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,986. UPDATED 11/24/14*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648972October 20, 2014
UNKNOWN OR OTHER
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648971October 20, 2014
UNKNOWN OR OTHER
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648346October 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648131October 16, 2014
FUEL/PROPULSION SYSTEM
I TOOK MY SAFETY RECALL NOTICE N46 TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY ON 5/13/14 AND WAS ADVISED THAT PARTS WERE NOT AVAILABLE. I RECEIVED ANOTHER RECALL NOTICE N46 AND TOOK IT BACK TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY, NC ON 9/29/14. I WAS TOLD THEY HAD THE PART BUT NOT THE HARDWARE TO PUT IT ON AND THEY WOULD CALL ME WHEN THEY GOT EVERYTHING. I HAVE NOT HEARD FROM ANYONE THERE AS OF THIS DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648185October 16, 2014
POWER TRAIN, STEERING
THE FRONT DRIVE SHAFT AND DIFFERENTIAL ASSEMBLY LOCKED UP CAUSING THE CAR TO SHAKE VIOLENTLY AND SMOKE FROM OIL COMING FROM THE BUSTED SEAL . LUCKILY THE DRIVER WAS ABLE TO STOP IMMEDIATELY ON A BUSY INTERSTATE. THIS IS VERY UNCOMMON ACCORDING TO 2 DEALERS AND 3 REPAIR GARAGES, OBVIOUSLY A DEFECTIVE PART. THERE HAD BEEN NO LEAKAGE IN THE PAST 2 MONTHS OR SHAKING/SWAYING WHEN DRIVING AT ANY SPEED CHECKED AND THERE HAS BEEN A BACK ORDER ON THIS PART FROM DODGE FOR THE PAST 3-4 MONTHS SO THERE SEEMS TO BE A PROBLEM. WE WERE LUCKY THIS DEFECTIVE PART DID NOT CAUSE A TERRIBLE ACCIDENT I CALLED CHRYSLER THEY SAID THIS HAS NOT BEEN RECALLED, BUT REITERATED THIS WAS VERY UNCOMMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644406October 13, 2014
EXTERIOR LIGHTING
ALL LIGHTS (INTERIOR AND EXTERIOR) GO OFF WITHOUT WARNING. THEY COME BACK ON, BUT IT'S PRETTY SCARY WHEN YOU'RE DRIVING AT NIGHT IN TRAFFIC AT 65 MPH. THE ISSUE IS BECOMING MORE FREQUENT - ISN'T TEMPERATURE RELATED (HAPPENS IN WINTER AND SUMMER), CAN HAPPEN SOON AFTER STARTING VEHICLE OR AFTER 60 MINUTES OF DRIVING, IS NOT RELATED TO ROUGH ROAD SURFACE OR CROSSING A RAILROAD CROSSING. HAS BEEN TO JEEP DEALER TWICE - BOTH TIMES DEALER STATED THEY COULDN'T REPEAT THE ISSUE AND SENT THE CAR BACK WITHOUT FIXING IT. IF YOU GOOGLE - 2002 JEEP LIBERTY HEADLIGHT PROBLEMS THIS ISSUE COMES UP FREQUENTLY. YOU'D BE AMAZED. THIS VEHICLE IS DRIVEN DAILY BY MY DAUGHTER. IT HAS NEVER BEEN INVOLVED IN ANY KIND OF AN ACCIDENT. ORIGINALLY, I JUST WANTED IT FIXED - IT SCARES MY DAUGHTER TO DRIVE IT. NOW IT'S SCARING ME. SHOULD THIS VEHICLE BE RECALLED? IT'S BEEN RECALLED FOR A REAR TRAILER HITCH AND HAS NEVER HAD A TRAILER HITCH. NOW, I WANT THE CAR MADE SAFE. CHECK THE WEBSITE, CONTACT JEEP - THIS IS A MORE COMMON PROBLEM THAN YOU MIGHT THINK. THANK YOU FOR LISTENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643397October 8, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/9/14*CN UPDATED 06/1/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643061October 7, 2014
AIR BAGS, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATIONS FOR RECALL NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641748October 6, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE FUEL SYSTEM, GASOLINE, STRUCTURE; HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640431October 1, 2014
AIR BAGS
WHILE DRIVING ON A HIGHWAY BOTH MY FRONT AIR BAGS, DRIVER AND PASSENGER SIDE, DEPLOYED. I HAD A RECALL FOR MY AIR BAGS AND WENT TO A DEALERSHIP TO GET IT REPAIRED ABOUT A MONTH AGO. THEN THIS HAPPENS. I'VE CONTACTED THE DEALERSHIP AND THEY ARE STATING THERE IS NOTHING THEY CAN DO. I AM EXTREMELY DISAPPOINTED IN JEEP AND CURRENTLY HAVE NO CAR DUE TO THE LACK OF CARE OF CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640159September 30, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT DURING RAIN WEATHER, THE VEHICLE HYDROPLANED WHEN DEPRESSING THE BRAKE PEDAL SLIGHTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639396September 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR UNDER THE RECALL. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638922September 25, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A POP SOUND AND A STICK SEPARATED FROM THE WINDOW. THE CONTACT STATED THAT THE PART THAT CONNECTS TO THE MOTOR INSIDE THE PANEL WAS RIPPED IN HALF. THE CONTACT STATED THAT ALL OF THE WINDOWS FAILED TO OPERATE. THE FAILURE OCCURRED A MONTH AGO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WINDOW MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639117September 25, 2014
FUEL SYSTEM, GASOLINE, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637955September 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE OXYGEN SENSOR WAS REPLACED SEVERAL TIMES HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638171September 22, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 ( FUEL SYSTEM, GASOLINE , STRUCTURE ). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/29/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637729September 20, 2014
ENGINE
THE ENGINE IS BLOWN BECAUSE THE VALVE ISSUE THAT CHRYSLER IS VERY WELL AWARE OF. REGULAR MAINTENANCE AND PROPER OIL CHANGES TOOK PLACE. THE ENGINE THEY PUT IN THIS VEHICLE IS KNOWN FOR THIS ISSUE. THE VALVE BREAKS OFF AND DESTROYS THE ENGINE. THANKS GUYS. WAY TO OWN UP AND FIX YOUR MISTAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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