Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10574959March 26, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SIMPLY ROLLED UP MY WINDOW THEN IT STOPPED AND WINDOW FELL DOWN. TOOK OFF THE DOOR PANEL TO EXAMINE AND THE CABLE STILL MOVED BUT MADE A LOT OF NOISE AND WINDOW DIDN'T MOVE. THIS IS THE SECOND TIME I'VE HAD THIS ISSUE. I REPLACED THE REAR PASSENGER WINDOW REGULATOR WHEN I PURCHASED THE CAR AND NOW THAT ONE IS MESSED UP ALSO. THE ONE THAT RECENTLY BROKE IS THE FRONT RIGHT WINDOW. ALSO MY HEAD LAMP IS SHOWING ISSUE WITH NOT COMING ON AND I'VE ALREADY TESTED THE STIRRING COLUMN SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574985March 26, 2014
FUEL SYSTEM, GASOLINE
I'M WRITING A FOLLOW UP CONCERNING A IMPORTANT SAFETY RECALL I RECEIVED ABOUT MIDDLE OF JANUARY STATING THAT THE FUEL TANK ON MY VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. ALSO SAID THAT I NEED TO WAIT FOR A FOLLOW UP NOTICE IN THE MAIL,BUT SO FAR I GOT NOTHING. WAITING THIS LONG IS NORMAL FOR THIS KIND OF SAFETY RECALL?? I HAVEN'T HAVE ANY INCIDENTS BUT I WROTE AND INCIDENT DATE AS TODAY BECAUSE IF NOT IT WOULDN'T LET ME SUBMIT THIS. THANK YOU AND HOPE TO HEAR FROM SOMEONE SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574683March 25, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE PART WAS NOT IDENTIFIED FOR THE RECALL. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574534March 25, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO FUEL TANK RECALL NOTICE. *SMD THE CONSUMER WENT TO THE DEALER, AFTER RECEIVING THE RECALL. HOWEVER, THEY CLAIMED TO HAVE NO KNOWLEDGE OF A DEFECT OR A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574772March 25, 2014
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
I HAD JUST PICKED MY 5 YEAR OLD DAUGHTER UP FROM SCHOOL AND WE WAS ON OUR WAY HOME; WE WENT TO TURN THE CORNER AND IT FELT LIKE THAT BACK OF MY JEEP WAS FALLING OFF. I LOST CONTROL AND WENT OFF THE ROAD A BIT. REGAINED CONTROL AND GOT THE VEHICLE STOPPED. SHORTLY AFTER I GOT AHOLD OF MY STEP DAD AND WE MANAGED TO GET THE JEEP TO THE DEALERSHIP AND COME TO FIND OUT MY REAR CONTROL ARMS BROKE. OUT OF NOWHERE I HAD NO WARNING OR ANYTHING I KNOW THERE IS USUALLY SOME SORT OF WARNING WHEN THE CONTROL ARMS ARE ABOUT TO BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573677March 20, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573690March 20, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573742March 20, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573769March 20, 2014
FUEL SYSTEM, GASOLINE
WAS ALERTED BY INTERNET BLOG IN FEB. OF 2013 THAT REAR COLLISIONS ON THIS MODEL OF JEEP LIBERTY (2004) MAY CAUSE GAS TANK TO RUPTURE CREATING A FIRE HAZARD. RESPONSES TO THE BLOG INDICATED THAT A CLASS IV OR BETTER TRAILER HITCH MAY ABSORB THE IMPACT, THUS INCREASING THE CHANCE THAT THE GAS TANK WOULD NOT BE DAMAGED. THIS EXPLANATION SOUNDED REASONABLE AND THEREFOR I OPTED TO HAVE A CLASS IV DRAW TITE HITCH INSTALLED AS A PRECAUTION. THIS HITCH MEETS OR EXCEEDS OEM SPECS. I RECEIVED A RECALL NOTICE SEVERAL MONTHS LATER REGARDING THIS ISSUE. THE NOTICE STATED IF I HAD PURCHASED AND INSTALLED A TRAILER HITCH AFTER THE INITIAL PURCHASE OF VEHICLE THAT I WOULD BE REIMBURSED IF I SENT PROOF OF PURCHASE. I SENT AN INVOICE AND A COPY OF THE CANCELLED CHECK AS INSTRUCTED. I WAS NOTIFIED BY PHONE THAT MY CLAIM WAS NOT VALID AS I FAILED TO PURCHASE AN OEM HITCH. MY HITCH MEETS OR EXCEEDS OEM SPECS AS I MENTIONED EARLIER . THANKS IN ADVANCE FOR ANY ASSISTANCE YOU CAN PROVIDE TO HELP ME RECOUP MY EXPENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572915March 17, 2014
TRAILER HITCHES, EQUIPMENT
I RECEIVED A NOTICE OF RECALL FOR THE INSTALLATION OF A TRAILER HITCH. AS OF TODAY THE DEALER CLAIMS NO PARTS ARE AVAILABLE. WHAT IS GOING ON? AM I GETTING A RUNAROUND? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569467March 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS ALERTED OF THE FAILURE AND DECLINED TO GIVE THE PROVIDE THE CONTACT WITH PART AVAILABILITY INFORMATION. THE CONTACT FELT IT WAS UNACCEPTABLE FOR SUCH A POTENTIALLY LIFE TREATING FAILURE TO BE TREATED IN SUCH A MANNER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568863March 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS SMOKE EMITTED UNDER THE HOOD, AND SPARKS UNDER THE VEHICLE. THE VEHICLE FRONT END THEN BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THEY COULD NOT DIAGNOSE THE VEHICLE DUE TO THE DAMAGE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10568782March 12, 2014
FUEL/PROPULSION SYSTEM, ENGINE, STRUCTURE:BODY
ON THE 18TH OF JANUARY OF 2014, I WAS DRIVING BACK HOME ON A RURAL ROAD WHERE THE SPEED LIMIT IS 25MPH AND I WAS DRIVING AROUND 15 MPH BECAUSE THE ROAD DOESN'T HAVE AN ADEQUATE PAVEMENT, WHERE THERE IS ALOT OF POT HOLES. MY 2004 JEEP LIBERTY ON A SMALL HILL, CAME TO A SUDDEN STOP SHUTTING ALL THE SYSTEM WHICH TURNED THE VEHICLE OFF. I ATTEMPTED TO TURN THE CAR BACK ON, BY TURNING THE SWITCH AND IT WOULDN'T TURN ON. I WAITED APPROXIMATELY 3 MINUTES WHEN I SAW A THICK BLACK SMOKE COMING FROM THE HOOD. I ATTEMPTED TO REACT QUICKLY AND SAW THAT THE DOORS WERE CLOSED SHUT. I FORCED THE DOOR TO OPEN AND RAN QUICKLY TO THE FRONT OF THE VEHICLE. I LIFTED THE HOOD AND IT WAS STEAMING HOT THAT IT BURNED MY FINGERS, I THEN OPENED THE HOOD AND WITNESSED THAT THE VEHICLE'S MOTOR WAS COMPLETELY IN SMOKE. I BEGAN TO CAR 911 AND STEPPED ASIDE WHEN FLAMES STARTED TO COME OUT FROM THE MOTOR. IN LESS THAN 8 MINUTES THE CAR WAS COMPLETELY IN FIRE. BOTH POLICE AND FIRE DEPARTMENT ASSISTED ME DURING THIS TRAGIC EVENT. I HAVE BOTH REPORTS TO EVIDENCE THE EVENTS THAT HAD OCCURRED. I HAVE ATTEMPTED VARIOUS TIMES TO CONTACT CHRYSLER WITHIN MY LOCAL AREA AND HAVE NOT RECEIVED ANY RETURN CALL FROM THEM, WHILE THEY HAVE INDICATED THAT THEY WILL SEND A INSPECTOR TO VERIFY THE VEHICLE, I LEFT ALL OF MY PERSONAL DETAILS AND AM STILL WAITING FOR THEIR VISIT. I HAVE BEEN WAITING AND I HAVE CONTINUED TO CALL THEM IN EFFORT TO HAVE AN INSPECTOR TO VERIFY MY LOSS KNOWING THAT THE CAR IS STILL WITHIN THE VEHICLE GUARANTEED, STILL I HAVE NOT RECEIVED ANY RESPONSE AFTER A TWO MONTHS OF THE INCIDENT. HERE, I HAVE NOT ONLY SUFFERED FROM MATERIAL LOSS BUT ALSO CHRYSLER IN MY AREA DOES NOT DEMONSTRATE CORPORATE RESPONSIBILITY NOR CUSTOMER SATISFACTION OR CONCERN FOR THEIR STATE OF BEING. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10568512March 11, 2014
STEERING, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT OF VEHICLE STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE SHOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN STATED THAT THE FRONT CONTROL ARM WOULD NEED REPLACING. THE VEHICLE WAS NOT FURTHER REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (STRUCTURE).THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568569March 11, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURE DECLINED TO PROVIDE AN ESTIMATED TIME WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED WITH THE ACKNOWLEDGED DEFECT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568181March 10, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568255March 10, 2014
STEERING
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BEGAN TO MOVE UP AND DOWN INDEPENDENTLY. THE CONTACT STOPPED THE VEHICLE AND DISCOVERED THAT THE STEERING WHEEL POSITION LOCKING MECHANISM HAD FAILED AND CAUSED THE STEERING WHEEL TO MOVE OUT OF POSITION. THE CONTACT INDICATED THAT THE DEFECT HAD OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 147,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567920March 8, 2014
FUEL SYSTEM, GASOLINE
I WAS SOLD A VEHICLE WITH A KNOWN SAFETY DEFECT, IE THE FUEL TANK AND FILLER NECK. I HAVE BEEN NOTIFIED OF THE RECALL, BUT AM TOLD THERE ARE NO PARTS AVAILABLE FOR REPAIRS. I BELIEVE THAT THIS VEHICLE SHOULD NOT HAVE BEEN SOLD TO ME AND I BELIEVE THAT JEEP / CHRYSLER SHOULD BE DOING A BUY BACK / VOUCHER TO GET THESE VEHICLES OUT OF SERVICE REDUCING THE POTENTIAL FOR INJURY AND DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567124March 5, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE DRIVER'S SIDE WINDOW FRACTURED AND SUNK INTO THE DOOR PANEL. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE WINDOW ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 144,000 AND THE CURRENT MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566137March 5, 2014
FUEL SYSTEM, GASOLINE, STEERING, STRUCTURE
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO GAS TANK COULD EXPLODE IF HIT FROM REAR AND TRAILER HITCH NEEDS TO BE INSTALLED TO PROTECT GAS TANK. *SMD THE CONSUMER HAD THE HITCH INSTALLED, BY A COMPANY THAT WAS RECOMMENDED BY CHRYSLER. HOWEVER, SEVERAL DAYS LATER, THE CONSUMER RECEIVED A CALL FROM CHRYSLER SAYING THE HITCH THAT WAS INSTALLED WAS THE WRONG ONE, AND HE WOULD NOT BE GETTING REIMBURSED. ALSO, THE POWER STEERING PUMP FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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