Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10705961April 15, 2015
FUEL/PROPULSION SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 15V046000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705539April 14, 2015
ENGINE
TL* THE CONTACT OWNED A 2003 JEEP LIBERTY. WHILE DRIVING 25 MPH, THE ENGINE FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704889April 10, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR OF THE VEHICLE BEGAN TO FISHTAIL INDEPENDENTLY. THE CONTACT WAS ABLE TO REGAIN CONTROL AND RESUMED NORMAL OPERATION. ON A SEPARATE OCCASION, THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704590April 9, 2015
AIR BAGS, STEERING
WE WERE DRIVING ON A BUSY STREET TO GO OUR HOUSE WHEN WE HEARD A WARNING TONE WHEN WE WERE TURNING OVER A ROUNDABOUT. AFTER 10 SECONDS, THE AIR BAGS BLEW UP ALL OF A SUDDEN. IT WAS FORTUNATE THAT WE ARE RUNNING ONLY AT 10 MILE PER HOUR OR SLOWER AS IT WAS RUSH HOUR AND THERE WAS TRAFFIC. ALSO MY HUSBAND WAS ABLE TO PUT ON THE BRAKE TO AVOID HITTING THE CAR IN FRONT OF US. WE WERE BADLY SHAKEN, TRAUMATIZED AND HAD BRUISES ON OUR ARMS AND CHESTS DUE TO SOME PARTS BURSTING TOWARDS US. THE STEERING WHEEL COVER AND DASHBOARD WHERE THE AIR BAGS WERE ARE PRETTY DAMAGED. WE TOTALLY CUT OUT THE AIR BAGS TO AVOID THE REPEAT OF THIS INCIDENT. MY HUSBAND IS NOW TRAUMATIZED TO DRIVE THE JEEP. WE ALSO HEARD SOME STRANGE SOUNDS IN THE SERPENTINE BELT. WE DON'T NOW IF IT'S CONNECTED TO THE AIR BAG EXPLOSION. OUR CAR WAS BOUGHT SECOND. THE FIRST OWNER WHO IS AMERICAN IMPORTED THE JEEP FROM THE US AND BROUGHT IT HERE (ANOTHER COUNTRY IN SOUTHEAST ASIA). WE ARE LIVING ABROAD (NOT IN US) AND WE DON'T KNOW HOW WE CAN FILE THIS COMPLAINT ON THE DEFECTS OF THE JEEP LIBERTY WE ARE USING. WE HOPE SOMEONE CAN RESPOND AND HELP US. I AM PUTTING THE CONTACT DETAILS OF MY BROTHER WHO LIVES IN THE US IN THE PERSONAL INFORMATION IN CASE SOMEONE WOULD LIKE TO CONTACT US. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10704622April 9, 2015
AIR BAGS, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS), 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), AND 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704107April 7, 2015
FUEL/PROPULSION SYSTEM
I AM TRYING TO FILE A COMPLAINT TO GET THE RECALL REPAIRS TO MY VEHICLE COMPLETED. I RECEIVED THE RECALL (13V252) ON DECEMBER 11, 2013. I HAVE CALLED THE NEAREST JEEP DEALER TO ME WHICH IS 30 MILES AWAY. THE DEALER IS FLOWER MOTORS IN MONTROSE, COLORADO AND I HAVE CALLED THEM MORE THAN ONCE DURING THE PAST YEAR AND A HALF AND THEY HAVE STILL FAILED TO CALL ME BACK TO SCHEDULE THIS REPAIR. I AM AT MY WITS END AND HOPEFULLY, YOU CAN DO SOMETHING TO PROVIDE RELIEF. I LOOK FORWARD TO HEARING FROM YOU SOONEST. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704259April 7, 2015
AIR BAGS, STRUCTURE:BODY, WHEELS
MY BOYFRIENDS DAUGHTER WAS DRIVER AND MY DAUGHTER (BOTH MINORS) HEAD BUSTED ON THE FRONT PASSENGER WINDSHIELD. CARS IN FRONT OF THEM STOPPED ABRUPTLY AND THEY WERE GOING 55 MPH AND COULD NOT GET STOPPED, HITTING THE CAR STOPPED IN FRONT OF THEM. NEITHER DRIVER NOR PASSENGER AIRBAG DEPLOYED. MY DAUGHTER IS LUCKY! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10703845April 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703493April 3, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED 3 NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) IN NOVEMBER OF 2014; HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND WAS UNABLE TO PROVIDE A TIMEFRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702302March 28, 2015
ELECTRICAL SYSTEM, AIR BAGS
CALLED DEALER TO GET REPAIRS FOR RECALL NOTICE R06. DEALER HAS NOR BEEN SENT NECESSARY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702171March 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ UPDATED 10/3/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702155March 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO SERVICE THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701612March 25, 2015
AIR BAGS
ON MARCH 11, 2015 THE LOCAL DEALER INSTALLED RECALL CAMPAIGN (M35) 'SUPPLEMENTAL JUMPER HARNESS TO THE AIRBAG MODULE CONTROL'. WHEN UNIT WAS READY FOR PICKUP I NOTICED MY 'WARNING AIRBAG LIGHT' ON, I ASK WHY, THEIR ANSWERS WERE "THAT LIGHT WAS ALREADY ON" AND "IF YOU NEED FURTHER SERVICE WE NEED AUTHORIZATION FROM CHRYSLER". RESCHEDULED ANOTHER APPOINTMENT TO RESOLVE THE ISSUED AND/OR REMOVAL OF THE PART/ALTERATION TO MY VEHICLE ON 25 MARCH, 2015. AGAIN THEY DENIED SERVICE DUE TO CHRYSLER DENIAL TO REMOVE THE PREVIOUS PART. CHRYSLER BASED THEIR DECISION IS "SAFETY REASONS", MY QUESTION HOW CAN THAT BE A SAFETY REASON IF MY VEHICLE WAS IN PERFECT CONDITIONS BEFORE INSTALLATION OF SUCH 'RECALL'. NOW IT'S A SAFETY REASON. AGAIN DUE TO THE FACT AFTER INSTALLATION OF PART, I'M HAVING PROBLEMS WITH MY "AIRBAG WARNING LIGHT ON". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701674March 25, 2015
ENGINE, AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY STALLED AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT HAD NOT RESTRAINED THE CONTACT. AS A RESULT, THE CONTACT SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10701281March 23, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
REGARDING RECALL N46/NHTSA 13V-252: I RESPONDED TO A JEEP DEALERSHIP (ST. CLAIR, MI) TO HAVE THE RECALL RELATED REPAIR MADE. I WAS TOLD BY DEALERSHIP STAFF THE REPAIR COULD NOT BE COMPLETED AS THE VEHICLE'S FRAME WAS "TOO CORRODED." THOUGH MY VEHICLE WAS COVERED IN THE RECALL, THE DEALERSHIP DID NOT COMPLETE THE REPAIR. INSTEAD, THEY ASKED I SIGN A FORM ACKNOWLEDGING THE FRAME WAS TOO CORRODED. I REFUSED TO SIGN THAT FORM. I TOOK MY VEHICLE TO A LOCAL REPAIR SHOP, WHO ADVISED THEY FOUND NO SUCH CORROSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700855March 21, 2015
ELECTRICAL SYSTEM
THE KEY DOESN'T LOCK INTO THE IGNITION SWITCH AND CAN BE REMOVED OR FALL OUT DURING DRIVING. WHEN TURNING IT OFF, IT CAN BE PUT IN INTO AUX INSTEAD AND KEY REMOVED, WHICH CAN LEAD TO A DEAD BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700575March 20, 2015
STEERING
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V537000 (STEERING). HOWEVER, THE PART NEEDED DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700625March 20, 2015
FUEL/PROPULSION SYSTEM
WHEN GETTING GAS, THE OVERFLOW DID NOT REGISTER AND A BUNCH OF GAS SPILLED OUT EVERYWHERE. ABOUT A WEEK AGO, MY CHECK ENGINE LIGHT CAME ON AND THE ERROR CODE LISTED THE EVAP LEAK WHICH INCLUDES GAS FUMES LEAKING OUT. THE ERROR CODE ALSO SAYS IT COULD BE AN ISSUE WITH THE GAS TANK NECK NOT FUNCTIONING PROPERLY. THIS PROVES THE GAS TANK NECK IS NOT FUNCTIONING PROPERLY. THIS GAS OVERSPILL EVERY WHERE IS A NASTY SAFETY HAZARD! A WARRANTY EXTENSION WAS RELEASED ON CERTAIN WRANGLER MODELS FOR THIS SAME ISSUE. CHRYSLER NEEDS TO FIX THIS PROBLEM ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700665March 20, 2015
STRUCTURE:BODY
I AM FILING THIS COMPLAINT REGARDING THE N46 REAR STRUCTURAL REINFORCEMENT RECALL AFFECTING MY JEEP LIBERTY VEHICLE. I RECEIVED A FIRST RECALL NOTICE IN EARLY JANUARY 2014 AND THE RECALL CENTER TOLD ME THAT THE PARTS WERE NOT AVAILABLE AT THAT TIME. I SCHEDULED AN APPOINTMENT TO BRING IN MY CAR TO TEMPE CHRYSLER JEEP ON MARCH 5, 2015 TO HAVE THE OEM TRAILER HITCH INSTALLED. AFTER AN HOUR WAIT THE TECHNICIAN INFORMED ME THAT THEY WERE UNABLE TO INSTALL IT BECAUSE THE 'WELL NUTS RUSTED OFF' AND THAT REPAIRS (AT CUSTOMER'S EXPENSE) ARE NEEDED BEFORE INSTALLATION CAN BE PERFORMED. THE DEALERSHIP GAVE ME A SERVICE PROCEDURE FORM TO SIGN INDICATING THAT INSPECTION REVEALED DAMAGE OR DETERIORATION NEAR THE HITCH ATTACHMENT POINTS ARE INCAPABLE OF SUPPORTING THE PROPER INSTALLATION AND UNABLE TO COMPLETE THE SAFETY RECALL REPAIR. I BOUGHT THIS PRE-OWNED VEHICLE FROM EARNHARDT CHRYSLER IN CHANDLER, ARIZONA ON AUGUST 2011 AND WAS UNAWARE OF THIS ISSUE AND ALSO THE DETERIORATION AND RUST ON THE UNDER BODY OF MY VEHICLE. I FIND IT UNFAIR THAT THE DEALER IS TRYING TO CHARGE ME TO DO A REQUIRED SAFETY REPAIR. IF THERE IS RUST IT WAS THERE WHEN I PURCHASED THE VEHICLE. IT IS UNFORTUNATE THAT THE PART NEEDS TO BE REPLACED FOR SAFETY REASONS BUT CHRYSLER SHOULD BE REQUIRED TO FIX THIS EVEN IF THEY HAVE TO FIX OTHER PARTS AS WELL DUE TO THE DEFECT. NHTSA REF. #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695006March 18, 2015
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN JANUARY OF 2013, NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) IN DECEMBER OF 2013, AND NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) IN FEBRUARY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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