Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10637782September 20, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
I RECEIVED A RECALL NOTICE N46/NHTSA 13V-252 WELL OVER 1 YEAR AGO FOR THE POSSIBLE FUEL LEAK IN A REAR END CRASH FOR MY 2004 JEEP LIBERTY. I HAVE BEEN IN CONTACT SEVERAL TIMES WITH THE DEALER TO ADDRESS THE RECALL. EVERY TIME I AM TOLD THEY DO NOT HAVE THE PARTS. I STOPPED BY ONE DAY AND ASKED AND WAS TOLD I COULD BE PUT ON A WAITING LIST BUT DIDN'T HAVE TIME TO LOOK UP MY VIN NUMBER ON MY PHONE. I CALLED THE NEXT DAY AND ASKED TO BE PUT ON THE WAITING LIST AND WAS TOLD THERE IS NO WAITING LIST. ON MY LAST CONTACT WITH THE DEALER I WAS TOLD THEY DO NOT HAVE THE PARTS, DO NOT KNOW WHEN THE PARTS WILL BE IN, AND DO NOT HAVE ANY KIND OF TIME FRAME FOR THE PARTS TO BE IN FROM THE FACTORY. I WOULD LIKE TO SEE A REMEDY FOR THIS RECALL SOMETIME IN THE VERY NEAR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637020September 17, 2014
SUSPENSION
RECALL #L27 RECALL ISSUED TO "NORTHERN STATES" FOR THE EFFECT OF SALT ON LOWER REAR ARMS. I LIVE IN RUIDOSO NEW MEXICO IN A SNOW/SALT AREA AT 7,000 FOOT ELEVATION. I ALMOST HAD A WRECK WITH THE LOWER REAR ARMS MALFUNCTIONING. I HAD THE CAR REPAIRED AND THEN FOUND OUT THERE WAS A RECALL ISSUED YEARS BEFORE. CHRYSLER HAS REFUSED TO PAY THE INVOICE FOR FIXING THE LOWER REAR ARMS. THEY CLAIM THE RECALL IS FOR "NORTHERN STATES" ONLY. SORRY, THIS APPEARS TO BE A CHRYSLER FINANCIAL DECISION. SINCE THEY ADMIT THAT SALT CAN NEGATIVELY EFFECT THE LOWER REAR ARMS, THE ERROR SEEMS TO BE CHRYSLER DEFINING WHERE IN THE COUNTRY THERE ARE HEAVY SALT/SNOW WINTERS. I AM SIMPLY THANKFUL WE DID NOT HAVE A WRECK AND WANT REIMBURSEMENT FOR THE REPAIR. I FEEL IT IS GRAVE MISTAKE NOT TO HAVE THE RECALL APPLY TO JEEP LIBERTY 2014. IF THE CAR IS NOT IN A SALT/SNOW AREA THERE SHOULD BE NO REASON FOR RECALL REPAIRS. IF A CAR IS USED IN A SALT/SNOW AREA ANYWHERE IN THE UNITED STATES AND IT IS IMPACTED BY SALT THEN THE RECALL REPAIR SHOULD BE COMPLETED. AND--IT IS THE RIGHT THING TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637031September 17, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER DRIVER NOTICED THAT THE REAR DRIVER'S SIDE WHEEL WAS WOBBLING. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR LOWER ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633188September 15, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633333September 15, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER COULD NOT REPAIR THE VEHICLE FOR ONE YEAR AND FOUR MONTHS SINCE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632651September 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631478September 8, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/24/14*CN THE CONSUMER STATED THE SERVICE REP RECOMMENDED A NON-FUNCTIONAL TRAILER HITCH WOULD BE ATTACHED TO THE VEHICLE. UPDATED 4/17/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631569September 8, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630926September 5, 2014
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE FROM THE NHTSA AT THE BEGINNING OF THIS YEAR, 2014. THE RECALL NUMBER IS 13V-252. I CONTACTED THE CHRYSLER DEALERSHIP THAT WE BOUGHT THE CAR AT IN GRESHAM, OREGON, AND THEY SAID THAT THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL. I GAVE THEM MY NAME AND NUMBER, AND ASKED THEM TO CALL ME WHEN THEY GOT THE PARTS IN. THAT WAS OVER 6 MONTHS AGO. I RECENTLY CALLED A CHRYSLER DEALERSHIP IN VANCOUVER, WASHINGTON, AND WAS TOLD THAT THEY WOULD CALL ME BACK. THAT WAS A WEEK AGO. THE DATE OF THE RECALL WAS DECEMBER 11, 2013. NOT SURE WHAT ELSE TO DO, BUT COMPLETE THIS COMPLAINT FORM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630933September 5, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/27/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631012September 5, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630734September 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER'S SIDE SEAT WARMERS BURNT A HOLE IN THE SEAT AND THE CONTACT'S PANTS. ALSO THE PASSENGER'S SIDE SEAT WARMER FAILED TO SHUT OFF AND STAYED ON CONTINUOUSLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630474September 3, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630208September 2, 2014
TRAILER HITCHES
I RECEIVED TWO SAFETY RECALL NOTICES FOR MY CAR. MY CHRYSLER DEALER WILL NOT MAKE THE SAFETY FIX. THE DEALER CLAIMS THEY DO NOT RECEIVE ENOUGH TRAILER HITCHES FOR ALL THE CARS NEEDING THE SAFETY FIX. WHY BOTHER SENDING ME A NOTICE TO HAVE MY CAR MADE SAFE WHEN CHRYSLER WILL NOT MAKE THERE CARS SAFE? I AM DO NOT THINK CHRYSLER OR YOU REALLY CARE ABOUT PEOPLE'S SAFETY. IT SEEMS CHRYSLER AND YOU JUST TALK AND NO ACTION BECAUSE...MY GUESS...THIS INACTION SAVES MANY PEOPLE A LOT OF MONEY. THE SAD PART OF THE WHOLE THING NO ONE CARES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629812September 1, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN DECEMBER, 2011, THE FRONT DRIVER'S SIDE WINDOW OF MY JEEP LIBERTY FELL SUDDENLY WHILE I WAS DRIVING THE VEHICLE. THE SUDDEN AND UNEXPECTED OCCURRENCE NEARLY CAUSED ME TO LOSE CONTROL OF THE CAR. I FELT FORTUNATE THAT I WAS DRIVING WHEN THIS HAPPENED AND NOT ONE OF MY CHILDREN. HAD I BEEN AN INEXPERIENCED DRIVER, THE SUDDEN SHOCK OF THIS OCCURRENCE WOULD HAVE CAUSED ME TO LOSE CONTROL OF THE CAR. I TAPED THE WINDOW UP AND CONTINUED TO DRIVE IT. TWO WEEKS LATER, THE REAR WINDOW ON THE DRIVER'S SIDE SUDDENLY AND UNEXPECTEDLY FELL. AT THAT TIME, MY DOG NEARLY FELL OUT OF THE CAR. IN THE SPRING OF 2012, AFTER DRIVING AROUND WITH TAPED UP WINDOWS FOR FOUR MONTHS, I TOOK THE CAR TO A JEEP DEALER. THE REPAIR COST ME $850.00. THIS PAST SPRING, THE SAME THING HAPPENED WITH THE WINDOW ON THE RIGHT PASSENGER SIDE. I HAVE BEEN DRIVING WITH DOOR STOPPERS SHOVED INTO THE WINDOW TO HOLD IT UP. HOPE I DON'T HAVE TO WORRY ABOUT A GRANDCHILD FALLING OUT! I HAVE BEEN RESEARCHING THIS ISSUE ON THE INTERNET AND THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS VERY ISSUE! THE PROBLEM APPEARS TO BE A CHEAP PLASTIC PART IN THE WINDOW MECHANISM. MANY JEEP LIBERTY OWNERS ARE SAYING IT IS NOT WORTH FIXING THEIR WINDOWS ANYMORE, BECAUSE THEY FIX THEM AND THEN THE WINDOWS JUST FALL AGAIN AND AGAIN AND AGAIN. WHY IS THIS NOT SEEN AS A SAFETY ISSUE? I WORK IN THE PUBLIC HEALTH SECTOR AND THIS IS MOST DEFINITELY A SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628816August 27, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE FIRST NOTIFICATION IN SEPTEMBER OF 2013 AND THE PART WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628055August 25, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628062August 25, 2014
FUEL/PROPULSION SYSTEM, SUSPENSION
MY COMPLAINT IS WITH THE CHRYSLER RECALL N46/NHSTA 13V-252. I RECEIVED TWO (2) RECALLS -ONE LAST DEC. 2013 AND IN AUGUST 2014 FOR THE REAR STRUCTURE REINFORCEMENT. I CALLED 2JEEP/CHRYSLER DEALERS AND WAS TOLD THAT THEY WERE ONLY PROVIDED 5 TRAILER HITCHES AND HAD A WAITING LIST OF 55. I WAS TOLD TO CALL BACK IN MID-SEPTEMBER. THIS RECALL IS A JOKE. I CALLED CHRYSLER RECALL ASST. CENTER AND SPOKE WITH TAYLOR AND WAS TOLD THAT THE TRAILER HITCHES WERE STILL BEING MANUFACTURED AND THAT THE HITCHES AND SUBSEQUENT REPAIRS SHOULD BE DONE WITHIN TWO (2) YEARS. THIS IS UNACCEPTABLE. I WAS TOLD WHEN I GOT THE FIRST RECALL NOTICE TO WAIT FOR THE SECOND THAT THE PARTS WOULD BE AVAILABLE AND THEY ARE NOT. I BELIEVE CHRYSLER IS NOT ACTING IN GOOD FAITH TO ITS CUSTOMERS AND HAS NO INTENTION OF REPLACING THE RECALLED ITEMS. I BELIEVE THAT THEY ARE JUST WAITING FOR THE JEEPS IN QUESTION TO DISAPPEAR AND GO TO JUNK YARDS. THEY HAVE NO INTENTION IN FIXING THE PROBLEM. THE PROBLEM WITH THE REAR STRUCTURE REINFORCEMENT IS JUST TOO EXPENSIVE FOR THEM TO FIX. I FEEL RIGHT NOW THAT THE END RESULT OF THIS RECALL THAT ONLY 10% OF THE JEEPS IN QUESTION WILL ACTUALLY BE REPAIRED. I HAVE NEVER GONE THROUGH SUCH A LONG, DECEITFUL RECALL BEFORE. I HAVE ZERO FAITH IN CHRYSLER DOING THE RIGHT THING WITHOUT ANOTHER GOVERNMENTAL COURT ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627372August 22, 2014
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER :13V252000(FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627321August 21, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I WENT TO LOCK MY DOORS AFTER I CAME FROM THE DEALER AND I NOTICED BOTH MY BACK DOORS DO NOT LOCK. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE THE BACK DOORS DO NOT LOCK WHEN I AM DRIVING DOWN THE ROAD AND I HAVE 1 YEAR OLD THAT LIKE TO TOUCH EVERYTHING INCLUDING DOOR HANDLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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