Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10683896February 17, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHTS TURNED OFF FOR ABOUT 5-7 SECONDS BEFORE COMING BACK ON AGAIN. THIS HAPPENED WHILE I WAS DOING 55MPH IN A VERY DARK AREA AND MADE IT VERY DIFFICULT TO SEE THE ROAD AS THERE WERE NO OTHER CARS AROUND. THIS WAS QUITE SCARY AS I HAD MY 6 MONTH OLD DAUGHTER IN THE CAR WITH ME. THE FOLLOWING MORNING MY HEADLIGHTS TURNED ON AND OFF AGAIN 2 TIMES QUICKLY IN A ROW WHILE I WAS ON THE FREEWAY TRAVELING AT 70 MPH. AGAIN MY DAUGHTER WAS WITH ME ON MY WAY TO DAYCARE. THIS IS VERY DANGEROUS AS I CANNOT SEE THE ROAD AND IT ALSO APPEARS AS IF I AM FLASHING MY LIGHTS AT OTHER DRIVERS. HOPEFULLY WHEN I TAKE MY VEHICLE TO THE DEALERSHIP THIS WEEK IT CAN BE RESOLVED BUT JUDGING ON THE COMPLAINTS HERE IF I CAN'T DUPLICATE THE PROBLEM THEY CAN'T FIX IT. THIS IS A COMPLETELY RANDOM EVENT THAT HAS HAPPENED A FEW TIMES NOW AND IS BECOMING MORE FREQUENT. IT SOUNDS LIKE I'M NOT THE ONLY ONE HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682867February 12, 2015
FUEL/PROPULSION SYSTEM
TOOK JEEP TO DEALER (10,23,2014) FOR RECALL TO HAVE A TRAILER HITCH INSTALLED, STILL WAITING FOR PART TO BE SHIPPED TO DEALER. OVER THREE AND ONE HALF MONTHS IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683061February 12, 2015
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682469February 10, 2015
SUSPENSION
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE WHEN DRIVING OVER A BUMP. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE UPPER BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682221February 9, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681419February 5, 2015
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE LENGTH OF TIME IT WAS TAKING FOR THE RECALL REPAIR. THE CONTACT WANTED THE RECALL REPAIR COMPLETED AS SOON AS POSSIBLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681146February 4, 2015
SERVICE BRAKES, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER DETACHED FROM THE WINDOW. ALSO, THE CONTACT MENTIONED THAT AFTER THE BRAKES WERE REPAIRED ON THE VEHICLE, SMOKE APPEARED FROM THE DRIVER SIDE TIRES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED WITH REAR WINDOW DEFROSTER WIRE FAILURE. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 7/23/15*CN UPDATED 11/9/15*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10679650January 29, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN JANUARY OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/26/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679218January 27, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. UPON ENTERING THE VEHICLE, THE CONTACT SMELLED BURNING OIL AND FUEL INSIDE THE VEHICLE. ALSO, THE AIR BAG AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676976January 21, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN THE CONSUMER STATED THE ISSUE WAS RESOLVED AS OF FEBRUARY 18, 2015. THE TRAILER HITCH WAS INSTALLED. UPDATED 6/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676803January 20, 2015
AIR BAGS
I WAS RECENTLY IN AN ACCIDENT WHERE A TRUCK DRIVING ERRATICALLY SLAMMED ON THEIR BRAKES CAUSING A 3 CAR PILE UP, IN WHICH I WAS CAUSED TO REAR END THE VEHICLE IN FRONT OF ME AT ABOUT 35 MILES PER HOUR. THE AIRBAGS FAILED TO DEPLOY CAUSING MY FACE/HEAD / CHEST TO HIT THE STEERING WHEEL ALSO CAUSING SEVERE NECK PAIN AND OTHER INJURY. I WOULD LIKE TO KNOW HOW TO PURSE THE MANUFACTURER FOR THE DEFECT. THERE IS NO REPORTED ACCIDENTS OR AIRBAG DEPLOYMENT TO THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10673012January 16, 2015
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SLID FROM LEFT TO RIGHT WITHOUT WARNING. IN ADDITION, THE VEHICLE JERKED AND FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672795January 15, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672404January 14, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
THIS VEHICLE IS GIVING ME A BUNCH OF PROBLEM IN THE SUSPENSION, THE FIRST PROBLEM IS WITH THE FRONT WHEEL BALL JOINTS WHICH IS A RECALL, I TOOK IT TO THE DEALER AND THEY SAID IT WAS FIXED YEARS AGO BUT HOW CAN IT BE FIXED AND STILL DEFECTIVE? THEY ACCEPT THE CONDITION AND WERE WILLING TO REPAIR BUT ONLY THE LOWER BALL JOINTS BUT THEY SAID I HAVE TO PAY FOR THE UPPER BALL JOINTS WHICH IS OVER $1000, I DID NOT DO IT AND THE CAR DRIVES VERY UNSAFE, THERE IS A HEAVY VIBRATION IN THE WHEEL WHEN DRIVING OVER 30 MILES, ALSO THE BACK TIRES GOT WORN OUT EVERY 2 MONTHS AND I HAVE TO CHANGE THEM AND THEY SAID WILL CALL ME WHEN THE PART FROM THE FUEL TANK WILL BE AVAILABLE TO CHANGE IT BUT HASN'T HAPPEN YET IN MORE THAN 5 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671434January 9, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/17/15*LJ THE CONSUMER STATED THE PART WAS INSTALLED ON FEB 19, 2015. UPDATED 03/23/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670302January 5, 2015
SUSPENSION, STEERING, ENGINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED WHILE HAVING MAINTENANCE PERFORMED BY THE DEALER, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE FRONT AND REAR CONTROL ARMS AND BALL JOINTS WERE CORRODED. IN ADDITION, THE CONTACT MENTIONED THAT THE POWER STEERING AND GASKET VALVE COVERS HAD TO BE REPLACED MULTIPLE TIMES FOR A RECURRING FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669669January 2, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669448January 1, 2015
ENGINE, POWER TRAIN
ON NUMEROUS OCCASIONS INCLUDING TODAY, MY 2004 JEEP LIBERTY HAS FALLEN OUT OF GEAR. PREVIOUSLY I WAS ON THE HIGHWAY DOING ABOUT 60 MPH AND THE CAR SWITCHED FROM DRIVE TO NEUTRAL ON ITS OWN. TODAY THE MOST RECENT INCIDENT I WAS LEAVING WAWA TO GET COFFEE AND ON MY WAY TO WORK, AT THE RED LIGHT THE CAR WAS IN DRIVE, FOOT ON BRAKE AS ONE WOULD NORMALLY DO. WHEN THE LIGHT SWITCHED TO GREEN I LIGHTLY TAPPED THE ACCELERATOR/GAS PEDAL AND THE CAR SAT THERE FOR A MOMENT WITHOUT MOVING AGAIN AS IF IT WAS IN NEUTRAL. SO I PRESSED THE GAS PEDAL AGAIN ONLY THIS TIME THE CAR STARTED TO REVERSE, AS THE GEAR SHIFT CLEARLY SHOWED THAT I WAS AGAIN IN DRIVE. THIS IS VERY DANGEROUS, THANK GOD BOTH TIMES THIS HAS OCCURRED THAT NO OTHER VEHICLE WAS BEHIND ME OR ELSE THEY MAY HAVE BEEN A FATAL ACCIDENT ESPECIALLY WHEN I WAS ON THE HIGHWAY. I HAVE READ ONLINE NUMEROUS ACCOUNTS WHERE THIS HAS HAPPENED TO OTHER JEEP OWNERS I AM VERY DISSATISFIED THAT IT SEEMS THERE WAS NO RECALL WITH THIS ISSUE AS FAR AS MY RESEARCH SHOWS. I DO HOPE THAT SOME ONE SINCERELY TAKES THE TIME TO LOOK OVER THE DATA AND ANY OTHER OCCURRENCES OF THIS ISSUE. *TR UPDATED 3/17/16 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668323December 26, 2014
FUEL SYSTEM, GASOLINE
I BROUGHT THE VEHICLE TO THE LOCAL DEALER FOR THE TRAILER HITCH RECALL 2 YEARS AGO. I HAVE BEEN CONTINUOUSLY TOLD PARTS ARE NOT AVAILABLE. LAST TUESDAY 12-16 I FORCED THE ISSUE WITH THE DEALER FOR AN APPOINTMENT FOR FRIDAY 12-19. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD I DON'T QUALIFY BECAUSE THE VEHICLE HAS SOME CORROSION. IF THE RECALL WAS PERFORMED WHEN IT SHOULD HAVE BEEN, I WOULD HAVE BEEN COVERED. THIS APPEARS TO BE A WAY FOR JEEP TO SHIRK ITS OBLIGATIONS. IF THERE IS ANY REPAIR NEEDED BEFORE PERFORMING THE RECALL, IT SHOULD BE JEEP'S RESPONSIBILITY, NOT MINE...UPDATED 05/14/15 *BF *TR UPDATED 9/11/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668343December 26, 2014
TRAILER HITCHES
I HAD MY VEHICLE SERVICED AT EWALD CHRYSLER JEEP DODGE LLC IN FRANKLIN WIS TO ADDRESS SAFETY RECALL N46/NHTSA 13V-252. MY VEHICLE ORIGINALLY CAME WITH THE TOW PACKAGE AND A FACTORY INSTALLED HITCH. ACCORDING TO THE RECALL NOTICE I RECEIVED THE FACTORY HITCH WOULD BE INSPECTED AND THE TWO MOST REARWARD MOUNTING BOLTS WOULD BE REPLACED. THE DEALER DID NOT REPLACE THE BOLTS AND SAID THAT WOULD ONLY BE DONE "IF NECESSARY". AS THE RECALL NOTICE STATES THAT THE BOLTS WOULD BE REPLACED AND SAYS NOTHING REGARDING "IF NECESSARY" I AM WONDERING IF THIS RECALL WAS PERFORMED ADEQUATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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