Jeep Grand Cherokee Service Bulletins

4,246 manufacturer communications on file.

• July 18, 2015•Document ID: 10058923

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SB09-006-15

  Date Added:

  December 21, 2015

  Manufacturer:

  DODGE

  Summary

  2014 JEEP GRAND CHEROKEE AND 2014 DODGE RAM SLIGHT ENGINE SHUDDER WHILE DRIVING. ENGINE CYLINDER HEADS NEEDS REPLACING *CN

  Associated Products (1)

  2014 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10058923-0001.pdf↗
• July 16, 2015•Document ID: 10149678

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  08-072-15

  Date Added:

  December 3, 2018

  Manufacturer:

  RAM

  Summary

  RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. ? Improved Radio security protection to reduce the potential risk of unauthorized and unlawful access to vehicle systems (U.S. Market Only). ? Track names may be displayed twice in USB or SD media modes. ? SD, USB or BTSA modes may become non-functional for a given ignition cycle. ? Duplicate song titles may be displayed in USB mode. ? Last track is displayed but next track is being played. ? Navigation function may resets itself after using One-Shot Voice Recognition (VR). ? Intermittently the Global Positioning System (GPS) may lose it?s location for a short time and causes routing and positioning concerns. ? GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. ? A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. ? Back-up camera image may be unclear or jittery/stutters at times. ? Enables Via Mobile software features when released to consumers. (U.S. market only) ? Able to adjust audio balance / fade settings during a VR session. ? Correct, condition where user could not exit screen off mode. ? Mute button status was not being displayed correctly. ? Presets where not shown correctly or were deleted. ? Enhancements to POI. ? ParkSense tone continuously on. ? Enhancement to navigation routing. ? Radio display may shows ?Please insert USB Stick?. ? Enhancement made when video is display in radio when using PAL format video disks. ? Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. ? Navigation may not start or may lose position. ? Rear camera may show a black screen for 3 seconds upon going to reverse. ? Enhancements for iPod or iPhone devices that may not start playing after connec

  Associated Products (13)

  2014 Dodge Durango2014 Dodge Viper2014 Jeep Cherokee2014 Jeep Grand Cherokee2014 Ram 15002014 Ram 25002014 Ram 35002014 Ram 45002013 Dodge Viper2013 Ram 15002013 Ram 25002013 Ram 35002013 Ram 4500
  Associated Documents

  • DownloadMC-10149678-0001.pdf↗
• July 16, 2015•Document ID: 10058709

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SB08-031-15REV-A

  Date Added:

  November 3, 2015

  Manufacturer:

  RAM

  Summary

  RA3 RA4 RADIO ENHANCEMENTS. BULLETIN INVOLVES INSPECTING AND UPDATING RADIO SOFTWARE *CN

  Associated Products (12)

  2015 Chrysler 3002015 Dodge Challenger2015 Dodge Charger2015 Dodge Durango2015 Dodge Viper2015 Jeep Cherokee2015 Jeep Grand Cherokee2015 Ram 15002015 Ram 25002015 Ram 35002015 Ram 45002015 Ram 5500
  Associated Documents

  • DownloadMC-10058709-0001.pdf↗
• July 13, 2015•Document ID: 10149674

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  08-028-15 REVA

  Date Added:

  December 3, 2018

  Manufacturer:

  RAM

  Summary

  RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Audio mutes. ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen confirmation beep may be too loud (Grand Cherokee only). ? U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only). Improvements: ? Only allow vehicle settings to be changed in run mode. To help ensure settings are properly saved. ? Always gray out text message soft keys for non-supporting devices. ? Voice Recognition (VR) improved accuracy.

  Associated Products (8)

  2015 Dodge Charger2015 Dodge Durango2015 Jeep Cherokee2015 Jeep Grand Cherokee2015 Ram 15002015 Ram 25002015 Ram 35002015 Ram 4500
  Associated Documents

  • DownloadMC-10149674-0001.pdf↗
• July 13, 2015•Document ID: 10058565

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  SB-08-028-15REVA

  Date Added:

  October 10, 2015

  Manufacturer:

  DODGE

  Summary

  CHRYSLER: SOME VEHICLES EXPERIENCE SCREEN LOCK UP ON RADIO DISPLAY OR THE SCREEN GOES BLANK, INTERMITTENTLY, TEXT MESSAGE IS GRAYED OUT SOFT KEYS, BACK UP DISPLAY TURNS OFF. MODEL 2015 CHARGER, DURANGO, GRAND CHEROKEE, CHEROKEE, RAM 1500, 2500, 3500, 3500 CAB, 4500 CAB, TRUCK. *PE

  Associated Products (5)

  2015 Dodge Charger2015 Dodge Durango2015 Jeep Cherokee2015 Jeep Grand Cherokee2009 Dodge Ram
  Associated Documents

  • DownloadMC-10058565-0001.pdf↗
• July 11, 2015•Document ID: 10149673

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  05-006-15

  Date Added:

  December 3, 2018

  Manufacturer:

  JEEP

  Summary

  Front Brake Squeak/Squeal Noise This bulletin involves replacing the front brake rotors. The customer may describe a high frequency front brake squeal or squeak, at approximately 8.4kHz. Noise may be intermittent, so not always possible to duplicate.

  Associated Products (4)

  2015 Jeep Grand Cherokee2014 Jeep Grand Cherokee2013 Jeep Grand Cherokee2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10149673-0001.pdf↗
• July 11, 2015•Document ID: 10058885

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SB-05-006-15

  Date Added:

  December 11, 2015

  Manufacturer:

  JEEP

  Summary

  2012-2015 JEEP GRAND CHEROKEE: AT APPROXIMATELY 8.4KHZ THE CUSTOMER MAY DESCRIBE A HIGH FREQUENCY FRONT BRAKE SQUEAL OR SQUEAK *CN

  Associated Products (4)

  2015 Jeep Grand Cherokee2014 Jeep Grand Cherokee2013 Jeep Grand Cherokee2012 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10058885-0001.pdf↗
• July 9, 2015•Document ID: 10149672

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  08-029-15 REVA

  Date Added:

  December 3, 2018

  Manufacturer:

  RAM

  Summary

  RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may be locked. ? Backup display may not turn off. ? Audio Mutes. ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen confirmation beep may be too loud. ? The radio does not allow selection of the Polish language. ? The radio fan continually runs at high speed. ? Customer perception may be the radio fan is too loud. Improvements: ? Only allow vehicle settings to be changed in run mode. To help insure settings are properly saved. ? Always gray out text message soft keys for non-supporting devices. ? Voice Recognition (VR) improved accuracy.

  Associated Products (8)

  2015 Dodge Charger2015 Dodge Durango2015 Jeep Cherokee2015 Jeep Grand Cherokee2015 Ram 15002015 Ram 25002015 Ram 35002015 Ram 4500
  Associated Documents

  • DownloadMC-10149672-0001.pdf↗
• July 9, 2015•Document ID: 10057668

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  08-029-15

  Date Added:

  June 18, 2015

  Manufacturer:

  RAM

  Summary

  CHRYSLER 2015 JEEP CHEROKEE, RAM 1500 PICKUP- RAM 2500,3500,4500. CUSTOMERS ARE NOT ABLE TO CHANGE TEMP. OF HEATED SEATS , RADIO NOT ALLOWING SELECTION OF PROPER LANGUAGE, RADIO FANS CONTINUE TO RUN AT HIGH SPEED. *LJ UPDATED 10/13/15. *PE

  Associated Products (7)

  2015 Dodge Charger2015 Dodge Durango2015 Jeep Cherokee2015 Jeep Grand Cherokee2015 Ram 15002015 Ram 25002015 Ram 3500
  Associated Documents

  • DownloadMC-10057668-0001.pdf↗
• July 3, 2015•Document ID: 10149666

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  21-045-15

  Date Added:

  December 3, 2018

  Manufacturer:

  JEEP

  Summary

  Flash: 8HP70 Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience one of more of the following conditions. ? Bump sensation during low speed tip-in acceleration. ? Downshift engine flare during coast down deceleration at higher altitudes. ? Bump sensation during 6-5 downshift. ? Bump sensation during 1-2 upshift. ? Intermittent delayed upshifts in 1st or 2nd gear. ? Less than desired shift quality when operating the vehicle in Four Wheel Drive (4WD) Low mode. ? With the vehicle stationary and the Selec-Terrain system set to Snow Mode, the transmission will perform a 2-1 downshift when pressing the (+) steering wheel mounted shift paddle instead of remaining in 2nd gear.

  Associated Products (1)

  2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10149666-0001.pdf↗
• July 3, 2015•Document ID: 10149665

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  18-022-15 REVA

  Date Added:

  December 3, 2018

  Manufacturer:

  JEEP

  Summary

  Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one of more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory. ? P2299-00 - Brake Pedal Position/Accelerator Pedal Position Incompatible. ? P208B-00 - Redundant Pump 1 Control Performance. ? P1288-00 - NOX Sensor 1/2 Zero Offset Too High. ? P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. ? P2002-00 - Diesel Particulate Filter Efficiency Below Threshold. ? P20C2 - Reductant Heater 3 Control Circuit Performance. ? P204F - Reductant System Performance. ? P20E9 - Reductant Pressure Too High.

  Associated Products (1)

  2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10149665-0001.pdf↗
• July 3, 2015•Document ID: 10058572

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  SB-21-045-15

  Date Added:

  October 13, 2015

  Manufacturer:

  JEEP

  Summary

  JEEP: SOME VEHICLES WILL REQUIRE LATEST SOFTWARE REPROGRAMMING OF TRANSMISSION CONTROL MODULE (TCM) DUE TO EXPERIENCING A BUMP SENSATION DURING 1-2 UPSHIFT OR 6-5 DOWNSHIFT OR DURING LOW SPEED TIP IN ACCELERATION OR VEHICLE SET SNOW MODE WHILE STATIONARY. MODEL 2015 GRAND CHEROKEE. *PE

  Associated Products (1)

  2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10058572-0001.pdf↗
• June 30, 2015•Document ID: 10150622

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  08-067-15

  Date Added:

  December 10, 2018

  Manufacturer:

  JEEP

  Summary

  RM4 Radio Enhancements (Japan Only) This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: ? Digital TV, television display screen may be blurry. ? Song names displayed twice in USB and SD media modes. ? Radio may displays or voice prompt ?Please check ETC device? (Electronic Toll Collection). ? Poor navigation guides through overpass or underpasses, multi-level intersections. ? Navigation Turn-by-turn guidance setting may be cleared after ignition is cycled. ? Navigation may reset while driving.

  Associated Products (2)

  2014 Jeep Cherokee2014 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10150622-0001.pdf↗
• June 27, 2015•Document ID: 10150620

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:ENGINE:DIESEL; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

  Mfr Comm. #:

  09-004-15

  Date Added:

  December 10, 2018

  Manufacturer:

  JEEP

  Summary

  Incorrect Engine Mount Isolator Installed On 3.0L Diesel Engine This bulletin involves replacing the right and left side engine mount isolators. Incorrect dampening rate engine mount isolators may have been installed on the vehicle which may cause one or more of the following symptoms: ? Shake and/or vibration at idle felt in the steering wheel and seat track. ? Road surface input shake felt in the steering wheel and seat track. ? Boom like low frequency noise at idle.

  Associated Products (1)

  2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10150620-0001.pdf↗
• June 23, 2015•Document ID: 10150623

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  08-016-15 REVA

  Date Added:

  December 10, 2018

  Manufacturer:

  JEEP

  Summary

  Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies to 2014-2015 WD, WK or KL Vehicles. A customer may experience a popping noise when listening to AM stations.

  Associated Products (8)

  2015 Dodge Durango2015 Jeep Cherokee2015 Jeep Grand Cherokee2014 Dodge Durango2014 Jeep Cherokee2014 Jeep Grand Cherokee2014 Ram 15002013 Ram 1500
  Associated Documents

  • DownloadMC-10150623-0001.pdf↗
• June 4, 2015•Document ID: 10150607

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE:BODY:DOOR

  Mfr Comm. #:

  23-022-15

  Date Added:

  December 10, 2018

  Manufacturer:

  DODGE

  Summary

  Door Glass Run Seal Weatherstrip Separated At Corner This bulletin involves inspecting and if necessary, replacing the door glass run seal. The customer may describe what appears to be a tear or cut in the corner of the glass run seal. Glass run seal may separate at bonded corners due to insufficient seal bond strength as shown in (Fig. 1). Fig. 1 Door Glass Run Seal Seam Separation 1 - Seam Separation This bulletin applies ONLY to the area identified in (Fig. 2) on left side of the vehicle. ? (WK) Jeep Grand Cherokee: Left rear door C-pillar corner. ? (WD) Dodge Durango: front door B-pillar corner. Fig. 2 Door Glass Run Seal Inspection Area 1 - (WK) Jeep Grand Cherokee 2 - (WD) Dodge Durango

  Associated Products (2)

  2015 Dodge Durango2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10150607-0001.pdf↗
• May 28, 2015•Document ID: 10148937

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:HOOD

  Mfr Comm. #:

  08-056-15

  Date Added:

  November 26, 2018

  Manufacturer:

  JEEP

  Summary

  Improper Hood Switch Operation This bulletin involves performing a Body Control Module (BCM) Proxi Configuration and Proxi Alignment. The customer may notice that the security alarm will not sound when the hood is opened.

  Associated Products (2)

  2015 Jeep Grand Cherokee2014 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10148937-0001.pdf↗
• May 28, 2015•Document ID: 10148935

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  18-047-15

  Date Added:

  November 26, 2018

  Manufacturer:

  JEEP

  Summary

  Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) Illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) stored in the PCM memory. ? P204F-00 - Reductant System Performance ? P20E9-00 - Reductant Pressure Too High ? P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Control ? P2002-00 - Diesel Particulate Filter Efficiency Below Threshold ? P20C2-00 - Reductant Heater 3 Control Circuit Performance ? P2299-00 - Brake Pedal Position/Accelerator Pedal Position Incompatible ? P208B-00 - Reductant Pump 1 Control Performance ? P1288-00 - NOX Sensor 1/2 Zero Offset Too High

  Associated Products (1)

  2015 Jeep Grand Cherokee
  Associated Documents

  • DownloadMC-10148935-0001.pdf↗
• May 27, 2015•Document ID: 10229245

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  2103515

  Date Added:

  January 9, 2023

  Manufacturer:

  JEEP

  Summary

  Flash: Transmission Shift Enhancements This bulletin involves selectively erasing and reprogramming the Transmission Control Module (TCM) with new software.

  Associated Products (4)

  2013 Dodge Challenger2013 Dodge Durango2013 Jeep Grand Cherokee2013 Jeep Wrangler
  Associated Documents

  • DownloadMC-10229245-0001.pdf↗
• May 27, 2015•Document ID: 10148932

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  21-035-15

  Date Added:

  November 26, 2018

  Manufacturer:

  DODGE

  Summary

  Flash: Transmission Shift Enhancements This bulletin involves selectively erasing and reprogramming the Transmission Control Module (TCM) with new software. The customer may experience one or more of the following: Grand Cherokee/Durango 3.6L Engine (Sales Code ERB) ? Erratic shifting complaints while driving up steep hills or towing during hot ambient temperature conditions. ? Transmission shifting does not meet customers expectation while towing a loaded trailer in high ambients (>32°C/90°F). ? Poor performance and/or poor powertrain response when trying to accelerate from speeds >58 kph (36 mph) - All Markets. ? Poor performance and/or poor powertrain response when trying to accelerate from speeds >48 kph (30 mph) - Japan/Taiwan/China vehicles only. ? Transmission shifts inconsistently (gear hunting) when driving up/down steep hills or when towing a trailer. Grand Cherokee 6.4L Engine (Sales Code ESG) ? Poor acceleration or performance above 113 kph (70 mph). ? Transmission shifting while accelerating from a stop does not meet customers expectation. ? Harsh shifting during acceleration with moderate accelerator pedal and then lifting off the accelerator pedal. ? Cannot accelerate up a steep incline or with a loaded trailer in reverse. Wrangler 3.6L Engine (Sales Code ERB) ? Erratic shifting complaints while driving up steep hills or towing during hot ambient temperature conditions. ? Hanging in gear (2nd Gear) when driving up steep hill or Towing (Rubicon ONLY). ? Transmission shifting does not meet customers expectation while towing a loaded trailer in high ambients (>32°C/90°F). ? Poor performance and/or poor powertrain response when trying to accelerate from speeds >48 kph (30 mph) - Japan/Taiwan/China vehicles only. ? Delayed Drive to Reverse shift engagement when the transfer case is in Low Range (4LO) - Rubicon Only. Wrangler 2.8L Engine (Sales Code ENS) Erratic while driving in Low Range (4LO). Transmission shifts in

  Associated Products (4)

  2013 Dodge Challenger2013 Dodge Durango2013 Jeep Grand Cherokee2013 Jeep Wrangler
  Associated Documents

  • DownloadMC-10148932-0001.pdf↗