Jeep Grand Cherokee L Complaints (2023)

97 consumer complaints on file.

#11731404April 15, 2026
SUSPENSION
The right rear coil spring on my 2023 Jeep Grand Cherokee dislodged and ejected from its mounted position while the vehicle was parked. The spring did not break; it came out intact. This vehicle previously had Recall 64A performed to address a rear coil spring-related safety issue. The recall had already been completed prior to this incident and marked as “complete” The failure occurred after the recall remedy, indicating a potential improper repair or incomplete resolution of the defect. The fact that the spring ejected while the vehicle was stationary raises serious concerns about improper installation or inadequate retention of the component. This presents a significant safety hazard, as the same failure could occur while driving and lead to loss of control. The incident also caused (or may have caused) damage to surrounding suspension components, which are currently being inspected. This complaint is being submitted as a recall remedy failure involving a safety-critical component. Additional details: Vehicle was parked at the time of failure No prior warning before the incident Spring dislodged intact (no fracture) I request that this issue be investigated as a failed recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728673April 1, 2026
ELECTRICAL SYSTEM, POWER TRAIN
Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance) flashed repeatedly. Battery died and was replaced by AAA. Vehicle taken to dealership due to safety concerns; dealership found no issues. March 2026: Same warnings occurred again while driving. Vehicle lost all power while stopped at a red light. Hazard lights did not work. Gear selector knob rotated freely and could not be put in park. After opening the hood, vehicle restarted but windows, powered seats, and infotainment stopped working. Dealership replaced fuse array. April 2026 (~3 weeks later): Vehicle would not start. After accessing battery under passenger seat, vehicle turned on with alarm and lights flashing. Same warning lights reappeared while driving. Interior electronics (windows, seats, infotainment) remained non-functional. Safety Risk: Complete loss of power in traffic, inability to use hazard lights, failure of driver-assistance safety systems, and inability to shift into park create significant risk of crash or injury. Inspection/Repair: Vehicle inspected multiple times by dealership and AAA. Batteries and fuse array replaced. Issue persists and root cause is UNKNOWN. Warning Signs: Repeated warning lights prior to failures, including check engine and multiple safety system alerts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727116March 25, 2026
SERVICE BRAKES
On [XXX], while driving my 2023 Jeep Grand Cherokee L on the [XXX] , at approximately 65 mph, a ring (like a washer) detached from the brake pedal. This caused the vehicle to suddenly lose braking capability. Right after I attempted to brake the vehicle on the highway, the ABS light, brake assistance light, braking distance automatic light, and traction control lights all illuminated on the dashboard, and the vehicle required immediate assistance. The brake pedal did not respond normally to pressure. I had to downshift rapidly to slow down and exit the freeway safely. Once in a safer area, I was finally able to stop the vehicle by applying a lot of pressure to the pedal. This dangerous failure put myself and other drivers at serious risk of an accident. Due to the severity of the issue, I immediately called a tow truck and had the vehicle taken to the authorized Jeep dealership in Tustin for repairs. I had previously experienced another major repair (rear axle joint binding) that took approximately 64 days when the vehicle had around 30,000 miles. The current incident occurred at approximately 52,000 miles. I reported this safety issue to Jeep Customer Service and received Reference Number [XXX]. This is a serious safety defect involving the brake system that could have caused a crash on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724065March 13, 2026
AIR BAGS
The contact’s wife owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, an air bag message was displayed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723713March 11, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Traveling at about 10-15 mph through a parking lot looking for a place to park. When 3 pedestrians crossed in front of my Jeep causing the Jeep to violently and abruptly stop. This violent and unexpected stop caused me to be thrown forward and then back which immediately caused a bruise and swelling in my chest and the left side of my neck and shoulder immediately hurting which got and continues to get progressively worse. The Jeep stopped instantly prohibiting me to react to the stop. The Jeep just stopped it didn’t slow down to stop it just stopped. It truly was a violent stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721794March 3, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working. I did not know the tail lights were inoperable until I was pulled over. When I shut off the vehicle and turned it back on, the tail lights came back on and I was released without a ticket. Then I got pulled over again on the 21st about a mile from my family home. The tail lights did not turn back on at all but the officer allowed my brother in law to come follow the vehicle home since I was so close. I ended up only driving the car during daytime hours. When I called the customer service line, I could not understand a word the person was saying so I gave up and decided to just drive during daylight hours for safety. When I reached out to Fox management, I was told there were no issues with inoperable tail lights or high beams even though when I checked the vehicle back in, the attendant noted on an incident ticket that the tailights were not working. He did not note the high beams not working on the ticket but they were still inoperable at the time of drop off. If this rental car company rents this vehicle to anyone else, someone could be killed. I asked them for a refund and they denied it based on them saying there was no issues. I not only reported this for a refund but SAFETY reasons so the next driver of the car doesn't get hurt. They clearly never inspected the issue any further if they say the tailights and high beams work. They did not work. I have included my rental invoice, incident ticket provided by FOX rental return attendant, vehicle information sheet, and email from management at Fox stating there were no issues because she didn't want to give me a refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720793February 26, 2026
UNKNOWN OR OTHER
6/24/24 I took my dog to the vet. On the way home the compartment door open while we’re driving. I did pull over on the parking lot to close the door. The thing is, the button to open and close the door on the back side is easily accessible. My guess my dog accidentally press it that’s why it happens. Luckily no dog or person is harmed. I think it needs to be investigated to see if recall is warranted as there’s safety issue in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720504February 25, 2026
SUSPENSION
My passenger coil spring fell out while coming out of my driveway and could of seriously hurt someone else or myself it fell out while I was driving. Chrysler wanted to charge us an arm and a leg to put it back in, so I put it back in myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719358February 20, 2026
SUSPENSION
Driving down a two lane road at 40mph, heard a loud noise and felt back right passenger side drop slightly. Driver noticed spring fly through air into grassy area and immediately stopped the vehicle to assess the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719230February 19, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview camera from displaying System restarts during active phone calls and GPS navigation The issue occurring regardless of device type, after testing multiple Android and Apple phones Most critically, during a recent incident while driving, the screen restarted and the transmission unexpectedly shifted into manual mode These failures are consistent, repeatable, and documented through photos and video evidence, which I have provided to the dealership. Despite this, I have repeatedly been told that “no issues were found,” even though the problems persist and continue to worsen. A vehicle system restarting while driving—especially when it disables safety features like the rear camera or affects drivetrain behavior—constitutes a serious safety hazard. I no longer feel safe operating this vehicle, and my confidence in its reliability has been completely undermined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714369January 29, 2026
SUSPENSION, WHEELS, STEERING
Vehicle continuously has a problem with the alignment and tow link issues suspension problems that cause the vehicle to go out of alignment often. This is a continuing problem that has me going in for repairs more often than I should have to over the last 2 years. Many repairs for the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713283January 25, 2026
UNKNOWN OR OTHER
The power liftgate would start to close unexpectedly. At first, we would hit the button and it would stop closing, but this did not stop it recently and the door did not stop closing. If I had not been a 200lb man, it would have killed me. I had to force the door up to stop it and broke the piston. Had I been smaller, I don’t know what would have happened. My neck and back were injured from the force of it attempting to close on me without stopping
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712370January 21, 2026
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle is currently inoperable and has been in the shop over 60 days. Intermittent power loss resulting in losing some safety components while driving such as power steering, adaptive breaking etc On 7 different occasions it has left my family stranded and even once completely locked out with all car seats and identification inside. We were unable to open the vehicle and it had to be towed. Thankfully all children were out of their car seats and outside of the vehicle. Purchase date : Feb 2025 13,000 miles 7 instances and has been to a dealership each time and they cannot figure it out. I am without a vehicle Videos and service papers are available but unable to upload the videos here. We have a case manager with Stellantis but getting nowhere. Urging others to file complaint as there are many online Vehicle is at Hoover Chrysler Dodge Jeep in Moncks Corner , South Carolina where is has been each time there was an issue. 854-300-3800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712098January 20, 2026
SUSPENSION
The rear left side of vehicle bolt sheared off the top tension link causing damage to knuckle, axel and tie rod.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707936December 30, 2025
ENGINE
Motor mounts wore out with under 50k miles on the vehicle per the dealership so now the vehicle has a strong vibration and they need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706419December 21, 2025
ELECTRICAL SYSTEM
The infotainment system/screen intermittently goes black.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706417December 21, 2025
ELECTRICAL SYSTEM
The radiator fan failed causing the car to overheat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705618December 17, 2025
ENGINE
AC compressor failed at 37k miles, causing clutch to melt and damage to accessory drive belt while on the freeway. Required emergency stop and incapacitated vehicle. No warning lights ahead of time that there had been an engine component failure, just lots of smoke from under the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703645December 8, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Vehicle was being driven when the service power steering message came on, the steering wheel became very stiff and hard to maneuver. A list of messages also came up on the display, that other functions of the vehicle where either disabled and/or needed to be serviced. after the vehicle was parked it was no longer able to be moved due to the power steering being inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702759December 3, 2025
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while starting the vehicle, the defrost system became inoperable. The contact stated that the system functioned intermittently during warmer weather; however, in colder temperatures, the defroster failed to operate. The contact was concerned that the failure could affect visibility, creating a potential hazard while driving, and posing a risk to other drivers. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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