Jeep Compass Complaints (2022)

226 consumer complaints on file.

#11658716May 3, 2025
UNKNOWN OR OTHER
Subject: Safety Defect in 2022 Jeep Compass VIN: [XXX] - Sudden Stalling Risk Dear NHTSA, My 2022 Jeep Compass VIN: [XXX] lost power in heavy traffic, nearly causing a crash. No warnings or recalls exist for this issue. Request: Investigate if this is a widespread defect requiring a recall. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655281April 17, 2025
UNKNOWN OR OTHER
Turn signal does not cancel. Intermittent problem that occurs infrequently. Safety concern because turn signal may signal for one direction when driving the car to the opposite direction. I am reluctant to pay about $250 to dealer to diagnoise because issue is intermittent. Dealer refuses to note complaint on customer records without diagnosis. I called customer care and reported issue, 4/15/25 case # 92675100. Customer care requested to have dealer diagnose, but I explained that issue is intermittent and difficult to reproduce.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650958March 27, 2025
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
My family's n is safety was at risk daily ,do to fear of the electric system being off ,changing speed and directtion of car falsely. 2Continuly lights sources in panels on at night , unable to turn off . navigation pulling vehicle off lane ,to opposite side of road in rain sleet heavy snow . Stays stuck on after air bags diddnt deploy in accident, caused by nav control and engine lag ? Jeep after I had it in MacDonald motors bridgeton Maine,the seller . 2x in first months . We owned it . I was told when I drove in 1 day early dec .2024 and called another 3 times day around 1st WK of .told availability .threw Xmas . When I tried getting it in there in December, with my complaints of same issues,no appointment was able to be given . Until mid january no temporary vehicle offered .I asked ,was told that's too long .they couldn't offer me 1 . In August after issues with oil filter loosen x2 early oil changes and eating oil ... They said same line if any update needed there nothing they can do that wasn't done . If jeep doesn't release an update .. late on dec 11 after dash console lights staying on without keys .in am tried to cure problems.got a additional problem .windows speraticly were going up and down , after I hit up, at closing . Up then down ..pissed off and up early for an appointment i designed I was going by MacDonalds and dropping car off .and Calling creditor .getting my own car rental. I had an accident on the morning on my way to do this .
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11650167March 24, 2025
AIR BAGS
The contact owned a 2022 Jeep Compass. The contact stated while the contact's daughter was driving, the vehicle was rear-ended from another vehicle causing the vehicle to go airborne, roll over, and came to stop. Both front tires were indented into 90 degrees. None of the air bags deployed. The contact's daughter was the single occupant of the vehicle. The driver sustained whiplash however medical attention was not sought. The vehicle was towed to a local tow yard. The vehicle was condemned total loss. A Police report was filed, however the information was unavailable. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11647027March 7, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicles emergency brake engages itself while the vehicle is in drive. I’ve reported this to my dealership, they say they’ve never heard of this issue. I’ve reported the issue twice. This is an obvious safety issue because the vehicle is randomly braking and coming to a complete stop while it is in drive. The brake signal comes on and there is no way to regain control of the vehicle unless you put the car in park and turn it off and on again. The emergency brake button also does not work during this time. This often happens when driving after a stop light. The vehicle begins to move and suddenly the brake engages itself, and the car stops this has almost gotten me rear ended on several occasions. I’m forced to throw on my hazards and rush to regain control of the vehicle . All the while holding up traffic, cars honking and trying to get past me. This issue was not confirmed to me by the dealer. They seem to act as if they haven’t heard of this issue. I’ve researched online and other Jeep brand owners are experiencing the same exact issue. My vehicle was purchased brand new and hadn’t been in any accidents before this problem began. It started the year I purchased and still happens till this day. I’ve tried to get to the bottom of the issue but I’ve been quoted $1000 to change both batteries without promise that this will resolve the issue. I don’t want to pay out of pocket for an indefinite resolution that the company should take care of because they sold the vehicle to me with this safety issue. I’ve looked for recalls that depict my exact issue for my make and model and I haven’t seen any. This needs to be investigated because many people bought their cars with this same safety hazard so why isn’t Jeep taking accountability!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643066February 17, 2025
ELECTRICAL SYSTEM
I wasn’t having any issues with the backup camera not working that was the last recall on my Jeep Compass. The software fix to the radio, however, has made it so the radio mutes now when the Jeep is put in reverse. When this happens, I become so focused on the radio not playing that I am backing up without paying attention to the camera screen or what is behind me. I spent 25 years driving without a back camera and no accidents. I have spent 35 years driving with a radio when backing up and no accidents. I have been driving less than a year with the radio muting when the Jeep is put in reverse and I am seriously concerned that it is going to cause me to have a wreck. Please have Chrysler figure out a way to still allow the back camera to work without muting the radio in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641055February 6, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The auto stop has stopped my vehicle at a light and failed to start back up. On several occasions I have been at a red light, and my car refused to take off, like it is just stuck. I have to put the car in park and restart. The auto stop is very dangerous, I have to turn it off when I get in my car. ( I have to warn family when they are using my car) A few times I have forgotten. I have taken my car to 3 jeep dealerships and they say they cant find a problem. They is an issue and no one is hearing me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634131January 4, 2025
ELECTRICAL SYSTEM
When driving I reversing my review camera appears to be lagging as well as sometimes it will start buzzing/ making a long beeping noise then the center screen will go dark and reset. This has occurred many times while reversing . I noticed that sometimes I get the sound while driving forward and then the center screen restarts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632445December 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated that while idle at a stop light the auto start/stop feature activated however when attempting to accelerate, the vehicle failed to restart. The vehicle then went into lockdown mode where all systems were deactivated. The police were contacted and assisted in merging the vehicle to the side of the road. The vehicle was placed in the park while they waited for the tow truck to arrive. When the tow truck arrived the vehicle was not able to be placed back into neutral to move onto the flatbed. The tow truck was able to tow the vehicle onto the flatbed despite the rear wheels being locked. The vehicle was taken to the dealer but had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632103December 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631608December 19, 2024
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631350December 18, 2024
UNKNOWN OR OTHER
The start/stop has been an ongoing issue for awhile now. It's been to the dealer multiple times for this issue. The vehicle will sometimes just stop while moving or will not start at a light. Each time requires the vehicle being placed in park, turning off the vehicle, restarting the vehicle, and releasing the parking brake and finally shifting into gear. This is dangerous to have this happening in traffic. Jeep seems to not care about these concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628152December 1, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627055November 23, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626353November 20, 2024
STEERING
The contact owns a 2022 Jeep Compass. The contact stated that while attempting to turn the steering wheel, there was an abnormal vibration with a clicking sound coming from the steering column. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the steering column had failed and needed to be replaced. The vehicle was repaired. The failure persisted. The vehicle was taken to another dealer, Envision CDJR West Covina (298 N Azusa Ave, West Covina, CA 91791) who diagnosed that the steering rack had failed and needed to be replaced. The steering rack was replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the steering rack had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 11,963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626119November 19, 2024
POWER TRAIN
Major down shifting hesitation when slowing down and then trying to accelerate. Very noticeable and dangerous when slowing down and turning. The hesitation is also noticeable when starting to go up an incline and trying to accelerate. In cruise control there is a delay when going up an incline the set speed will go down 3 MPH before shifting hard. Transmission also when shifting from forward to reverse or reverse to forward will engage then pop out of gear for a few seconds then engage again. During normal operation there is no popping out of gear. The dealer has applied three software updates with no improvement to the shifting problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624717November 12, 2024
ELECTRICAL SYSTEM
I purchased a 2022 jeep Compass in April of 2024. In the past few weeks the jeep has had a reoccurring issue. Issue is when at a stop, message appears saying "Coolant Temperature to High", the Jeep will beep flash that message, coolant temp gauge will jump to the top then down to the bottom and the vehicle will shut its self off, and check engine light will be solid but the "coolant" message will go away. Along with this, the auto start/stop feature (when at a stop vehicle shuts its self off and electronics run of aux battery, then when brake peddle is released vehicle starts up and power is back on the main battery) has not been functioning, I assume this happened around the time off the first coolant message a few weeks back. While drive I h
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624163November 8, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623476November 4, 2024
ELECTRICAL SYSTEM
I am not sure what is going on but my compass will stall out while at a complete stop and put the car into the parking brake… thus causing user have to turn off the car in the middle of traffic and restart to drive again. This has happened four times & has been in the shop 3 times and jeeps refuses to pay for it, or replace it although it is still in warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623051November 1, 2024
EXTERIOR LIGHTING
All Vehicles with Daytime Running Lights (DRLs) that are configured in a manner to illuminate the primary low beam or high beam headlamps, or a significant output of an LED source are a danger to other vehicles at night if they are too bright. Vehicles with the above characteristics put drivers at risk as the operator of that vehicle assumes they have their lights on due to the amount of light they can see, but the taillights are not illuminated in any fashion. There are no active or passive warnings to the operators that they have no lights on. They assume that because they can see, others can see them but that is not the case in most instances. The drivers themselves, in newer cars at least with digital information displays, are often seen with brightly illuminated dashboards hindering their own visibility because the car believes it is daylight, and has all internal brightness settings to max to ensure visibility. The easiest proposal for remediation is a mass recall and software update by the manufacturers to these vehicles where the DRL function is replaced by using a low output light on all directions, similar to parking lights (where the brake lights are in a dim setting similar to being on, and the front turn signals are in a dim setting) thus increasing daytime visibility still, while also having rear-facing safety for themselves and other drivers. This is of course, not limited to the 2022 Jeep Compass, but all brands, and a large percentage of vehicles form the last decade. More and more drivers are not familiar with their vehicles, and as automated settings for headlamp control advances, drivers are no longer familiar with the standardized symbols indicated the difference between parking lights, low beams, and fog lamps. See attached photos for 3 examples from three different manufacturers. I see several daily on my way to work in Boston, and numerous drivers flashing their highbeams at the unilluminated vehicle, in an attempt to alert them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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