Jeep Compass Complaints (2021)

81 consumer complaints on file.

#11618186October 4, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
The touchscreen started flashing off and on and the dash lights also turn off and on. The lane assist and fuel warning pop up even when there is ample fuel. The blinkers do not respond when it is glitching and the high beam/ low beam light disappears on the dash. I have taken it to the dealer twice and they said their were multiple codes triggered in the touch screen/radio and they cleared the codes but it started doing this again a few days later. The 2nd time they downloaded an update to Uconnect system, I have reset the uconnect system back to default and remived all paired devices and even just turned off the entire radio but it continues to effect the dash lights and also effects the inside Temperature which gets stuck. The dealer said they will have to find time to try to figure it out and I do not even have an appointment scheduled yet and they don't seem confident about a solution. I have looked online and have seen many people with uconnect having these issues and it does not seem safe due to not being able to see the dash at night in particular and the blinkers being effected. I am not sure if they still blink on the outside of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617944October 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass. The contact stated that the check engine, crash avoidance assist, START/STOP, air bags, and other warning lights were illuminated. While driving at various speeds, the transmission was slipping. Additionally, the vehicle could be started without depressing the brake pedal. There was a burning odor entering into the cabin of the vehicle. The vehicle had been taken to the dealer who was unable to determine the cause of the failure. The contact stated that the dealer had placed an electronic chip in the vehicle; however, the contact was unable to recall the exact name of the computer chip. The vehicle failed to start after the chip was installed, causing the dealer to remove the new computer chip and replace it with older chip. The contact stated that when the battery was replaced, the warning lights were no longer illuminated. The manufacturer was not made aware of the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606937August 7, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, EXTERIOR LIGHTING
1.When I come to a stop my car jolts forward hard like I was hit from behind. 2. Issue is the lighting display is very dim during the day time once in a while randomly dims making it difficult to see my speed. 3. My radio panel shuts off randomly. 4. Auto collision detector is off .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592329June 4, 2024
ELECTRICAL SYSTEM
My Start/Stop feature will bug out and not Start up after releasing the brake at a red light. It has happened multiple times and will display a maintenance required symbol in my dashboard until I restart my vehicle. It happens infrequently. One day it will work fine and the other day it will delay and not turn on immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588162May 10, 2024
STEERING
I purchased this vehicle not quite a year ago. After about 3 months while turning I noticed a knocking sound coming from the left front of the vehicle while turning. When I was able I took the vehicle back to dealer who stated it was the rack and pinion. I was told by a local mechanic if not repaired it can come a lose cause you to loose control causing accident. After I was told this I researched an found several other jeep owners had this same problem. My vehicle now has 58k miles on it had only 32K when purchased I did get warranty dealer refused repairs I would like jeep to investigated because some complaints are not listed with nhtsa seems owners just repair it an move on or just complain ask questions on internet. I feel jeep should be held responsible an thus should be recalled before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587936May 9, 2024
ENGINE, UNKNOWN OR OTHER
My 2021 Jeep Compass Trailhawk has been in very good condition until the ac recently just started to blow hot air. When I took my jeep in for a routine oil/filter, my local auto mechanic said that upon visual inspection the a/c clutch (part of the a/c compressor) was melted and that I would need a whole new a/c compressor assembly, possibly replace the drier, and completely flush the system. I can't believe that for a fairly new car in very good condition this type of problem shows up. I called Jeep and they said that there is no recall on the a/c compressor for my jeep. However, my mechanic that is now working on fixing the issue said he has to wait a few days for the compressor kit parts as it was on backorder, so there must be other similar issues ongoing. I would like to know how I can get reimbursed for a problem that should not be happening with a 2021 Jeep in very good condition? I am not sure if this is a jeep class issue. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579055March 23, 2024
ENGINE
Repeated High Coolant Temp notice. Has happened three times in 3 weeks. Last two times have happened within two days. Happens when Jeep is at about 40 mph. Jeep shows high temp warning and shuts off causing great concern for my families safety driving in 40 mph traffic. Repair shop can’t explain repeated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577192March 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass. The contact stated that while the vehicle was parked, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that an unknown computer had failed and simultaneously made other electrical components fail. The contact stated that the Radio Frequency Hub, Electronic Control Unit, and Body Control Module needed to be replaced. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 50,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575150March 3, 2024
ENGINE, SEAT BELTS, SUSPENSION
In 3 months later that we got the jeep. The seat spring for reclain go off, later 1 year the motor mounts have alot of noise with the change of speed, and the suspension feel horroble, i been driving like that few months like that and we dont know about this page can we report all this issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571145February 10, 2024
ELECTRICAL SYSTEM, ENGINE
While Auto start stop is active, and when the vehicle comes to a stop the engine stops but then doesn't restart like it's supposed to, the cluster says vehicle needs to be restarted, then after putting shifter into park I can restart the vehicle normally, but this has happened 3 times now at busy intersections causing my vehicle to block traffic when the light turns green. I have to remember to manually turn Auto start stop off everytime I start my vehicle to prevent this from happening or keep my climate turned up since the auto start stop won't engage while cooling or heating the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569763February 4, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
The car only has 47,000 miles on it and the steering wheel buttons stopped working, then while the car was off the windshield wipers started going and wouldn’t stop until the battery died, then when the car battery was charged and the car was started the windshield wipers stopped working, the brake lights stopped working and then the signal lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566686January 20, 2024
UNKNOWN OR OTHER
When I turned on my vehicle, I saw about 10 different error messages flash across my dashboard like it was having some sort of exorcism, and then it stopped. No errors were on the dashboard. Everything looked good. I waited a few minutes and my driveway, and then took off for work. As I was making my way out of the neighborhood. I was going about 10 mph, it wasn’t until I pulled out to my neighborhood onto incoming traffic to cross the road that I realized that the gas pedal was not responding and the car was just rolling at like preset 10 mph speed. I hit the gas pedal many times and the car didn’t respond. Thankfully I was able to get in the middle lane to avoid a collision, but it was very scary and I consider this to be a tech defect high severity , I called my dealer and they said it’s gonna be a few hundred dollars to look at it and that’s totally not OK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562291December 28, 2023
SERVICE BRAKES
This was a rental vehicle. My concern is the emergency brake switch. It was accidentally activated by a passenger when they were trying to pickup a coin that had fallen where the switch is located while traveling at 40 mph. The emergency brake immediately engaged and an unsafe condition was encountered. Fortunately, an accident was avoided and we resumed our trip. My concern is a child or passenger can activate the switch in these vehicles where the switch is located in the center console resulting is an accident causing harm or injury. This switch needs a protective cover of some sort or disabled while the vehicle is in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559641December 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
When stopped at a stop sign (on a slight incline, if that could be a factor), the Compass suddenly lost power. No reaction from pressing the gas pedal at all. In Drive or in Reverse. The Check Engine light came on and the temperature gauge went all the way up. Putting it in Park and restarting cleared the Check Engine light and the temperature gauge was right back to normal. Almost like nothing had happened. Thankfully it was a small intersection with no other traffic. But could this happen on the freeway?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556152November 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Just driving down the highway at the speed limit the car will suddenly say over heating coolant level low and shut off for 1 second. Has done this 3 times in last few weeks. This was after I just had to replace the 2nd battery that controls all the extra functions on the car and a temperature sensor. The coolant level is fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552644October 30, 2023
POWER TRAIN
Was backing out of parking spot this morning and got error message saying “coolant temp high” and vehicle locked up. i shut off and turned back on and it was fine. checked everything out that needed to be. read online that this has happened to other people with the same vehicle. this is a safety risk and i do not feel safe driving on a highway. or in the snow this winter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552226October 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547217September 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547156September 28, 2023
UNKNOWN OR OTHER
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546727September 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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