Jeep Cherokee Complaints (1995)

608 consumer complaints on file.

#10000218December 18, 2002
ENGINE AND ENGINE COOLING
MOTOR MOUNT BOLTS SHEAR ON THE PASSANGER SIDE. ENGINE DROPS HARD AND HAS DAMAGED THE ELECTRIC FAN AND OTHER COMPONENTS. FAILURE HAS OCCURED 5 TIMES. CHRYSLER DOES NOT ACKNOWLEDGE THE PROBLEM. FIRST FAILURE OCCURED AT ABOUT 40K MI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568293November 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ROTORS WERE RUSTED AND CORRODED WHICH RESULTED IN AN ACCIDETN. (NHTSA # 99V340000) *SCC *DT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#769448November 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PASSENGER SIDE MOTOR MOUNT FAILURE. THREE BOLTS SECURE MOTOR MOUNT BRACKET TO ENGINE BLOCK. ALL THREE SHEARED OFF CAUSING ENGINE/TRANSMISSION ASSEMBLY TO SHIFT PUSHING FAN INTO RADIATOR, RUINING BOTH. VEHICLE UNDRIVABLE, REPAIR BILL OVER $500.00 NOT INCLUDING TOWING. THIS OCCURED AFTER DRIVING OVER A MINOR PARKING LOT POT HOLE AT LESS THAN 20 MPH. UPON INSPECTION, TWO OF THE THREE SHEARED OFF BOLT STUDS WERE RUSTY, INDICATING THAT THOSE TWO BOLTS HAD BEEN BROKEN FOR A WHILE. THIS IS A DESIGN DEFECT THAT CHRYSLER NEEDS TO ACKNOWLEDGE AND CORRECT. THIS VEHICLE HAS NOT BEEN ABUSED TO MY KNOWLEDGE, AND NUMEROUS OTHER JEEP OWNERS ON INTERNET HAVE REPORTED THIS SAME PROBLEM (REC.AUTOS.MAKERS.JEEP+WILLYS). SINCE THIS IS NOT A COMMON AUTOMOTIVE FAILURE, SOMETHING IS OBVIOUSLY WRONG WITH THE ORIGINAL MOUNT DESIGN. THANK YOU FOR LOOKING INTO THIS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022173November 5, 2002
POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING ON THE HIGHWAY AT 65MPH THE TRANSMISSION WENT OUT . TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021697October 28, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER STATES THAT THEY ARE UNABLE TO LOCK THE FRONT AND REAR DOORS DUE TO THE WIRING HARNESS SHORTAGE. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768923October 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS IS A SAFETY ISSUE WITH THIS 95 CHEROKEE, THE THREE MOUNT BOLTS FOR THE ENGINE MOUNT HAVE SHEARED TWICE IN THE LAST FOUR YEARS, I READ IN THE NEWSPAPER A LADY WROTE IN WHO HAD A SIMILAR PROBLEM AND LOST CONTROL OF HER VEHICLE. I BELIEVE A RESEARCH OF JEEP'S INVENTORY AND SERVICE RECORDS FOR THESE BOLTS I WLL SHOW A HIGH LEVEL OF ACTIVITY THAT SHOULD WARRANT A RECALL TO INSTALL STRONGER BOLTS. THESE BOLTS COULD FAIL IN A INTERSTED CRUSING SCENARIO AND SERIOUSLY INJURY OR KILL THE OCCUPANTS. THE DEALER SAID THIS IS AN ONGOING PROBLEM WITH CERTAIN CHEROKEES. I BELIEVE JEEP HAS SWEPT THIS SERIOUS PROBLEM UNDER THE RUG, AND NOW THE VEHICLE IS OUT OF PRODUCTION, BUT A HUGE NUMBER ARE STILL ON THE ROAD. OVER ALL THIS VEHICLE HAS BEEN ONE OF THE BEST WE HAVE EVER OWNED, EXCEPT FOR THIS DANGEROUS SAFETY ISSUE THAT UNTIL HAS NOT BEEN RECTIFIED BY THE FACTORY. FYI, THE SECOND SET OF BOLTS INSTALLED THE DEALER WENT WITH NON-OEM BOLTS DUE TO A LACK OF CONFIDENCE IN THE JEEP BOLTS CALLED OUT IN THE PARTS CATALOG! REGARDS, GEORGE KASEY DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567905October 22, 2002
SEAT BELTS:REAR/OTHER
CONSUMER STATED THAT THE BACK SEAT BELTS SNAPPED AND BROKE WHEN HIS KIDS WERE FASTENING THEM. *YH DEALERSHIP AGREED THAT SEAT BELTS WERE DEFECTIVE HOWEVER MANUFACTURER NOT WILLING TO DO ANYTHING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020273October 4, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
HIGH TEMPERATURES COMING FROM THE EXHUAST PIPE HAS CREATED A HOLE IN FLOOR OF VEHICLE. PLEASE PROVIDE FURTHER INFORMATION. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019965October 1, 2002
VEHICLE SPEED CONTROL
CONSUMER STATES THAT WHEN HE PUT THE CAR IN DRIVE, THE VEHICLE TOOK OFF WITHOUT PRESSING THE GAS PEDEL CAUSING LOST OF CONTROL AND A ACCIDENT. NLMJLG
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8018605September 13, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
CONSUMER STATES WHILE DRIVING ON THE HWY THE HINGE AND THE ATTACHMENTS OF THE DRIVE SIDE DOOR FAILED, CONSUMER WILL FILL OUT ADDITIONAL INFORMATION PERTAINING TO THE SAME VEHICLE. DEALER HAS BEEN NOTIFIED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018052September 6, 2002
ELECTRICAL SYSTEM:IGNITION
STEERING COLUMN WILL SMOKE PERIODICALLY. WIRE AND IGNITION SWITCH WERE BURNED WITH SOME WIRES MELTING TOGETHER. IGNITION SWITCH HAS BEEN REPLACED TWICE WITH FAILURE OF COLUMN SMOKING AGAIN. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018054September 6, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN OWNER MADE ATTEMPT TO APPLY BRAKES HEARD A THUMP, THEN A GRINDING SOUND. FRONT SETS OF BRAKE ROTORS AND PADS ALONG WITH ADJUSTING BRAKES WERE DONE. WITHIN SIX MONTHS, SAME REPLACEMENT WAS REPAIRED FOR THE REAR. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765644August 14, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
FRONT DRIVER'S SIDE DOOR HINGE FAILED. DOOR IS FALLING OFF AND WILL COST $1,600 TO REPAIR. I CONTACTED DAIMLER/CHRYSLER AND ASKED IF THEY WERE AWARE OF ANY SUCH PROBLEMS WITH DOOR HINGES. THEY SAID THEY RESEARCHED IT AND INFORMED THERE HAVE NEVER BEEN ANY SIMILAR COMPLAINTS. DID SOME RESEARCH AND FOUND THERE HAVE BEEN OVER 2,500 CUSTOMER COMPLAINTS AND 30,000 WARRANTY CLAIMS FOR 93-95 JEEPS, APPROXIMATELY 10% OF ALL JEEPS MADE IN THOSE YEARS, FOR THIS EXACT SAME PROBLEM. CALLED BACK AND SPOKE WITH SENIOR STAFF AGENT LUKE ALWARD. ASKED HIM TO FIND OUT IF THERE WERE EVER ANY CUSTOMER COMPLAINTS OR WARRANTY CLAIMS. HE REPLIED THERE HAD NEVER BEEN ANY PROBLEMS, AND WHAT DID I EXPECT WITH AN 8 YEAR OLD CAR WITH 53,000 MILES ON IT. WHEN CONFRONTED WITH THE DATA THAT DAIMLER HAD PROVIDED TO NHTSA REGARDING 30,000 WARRANTY CLAIMS, HE SAID HE DID NOT HAVE THAT INFORMATION. I TOLD HIM I WOULD FAX INFO TO HIM, BUT HE SAID DECISION NOT TO FINANCIALLY REIMBURSE HAD BEEN MADE, AND THERE WAS NO APPEAL PROCESS. I BELIEVE DAIMLER HAS NOT ENGAGED IN FAIR DEALINGS WITH ME. I BELIEVE THE NHTSA SHOULD ISSUE A RECALL ON THIS PART, SINCE OVER 30,000 PEOPLE HAVE HAD THIS SAME PROBLEM, AND DAIMLER CLEARLY PUT OUT A DEFECTIVE PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016268August 13, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER'S SIDE DOOR HINGE BROKE, CAUSING DAMAGE TO DRIVER SIDE PANEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764957July 30, 2002
STRUCTURE:BODY:DOOR
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015038July 29, 2002
SUSPENSION
WHILE TRAVELING ON HIGHWAY VEHICLE STARTED JERKING AND VIBRATING, THERE WAS WHITE SMOKE COMING FROM UNDERNEATH THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764760July 26, 2002
ENGINE AND ENGINE COOLING:ENGINE
RIGHT SIDE MOTOR MOUNT BOLTS FAILED FOR THE SECOND TIME - THIS IS CLEARLY A DESIGN DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566867July 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER STATED SHE PARKED HER VEHICLE IN THE CARPORT, WHEN SHE CAME OUT THE NEXT MORNING THE VEHICLE HAD ROLLED 90 FEET AWAY DOWN IN THE WOODS, BACKWARDS AND AGAINST A TREE, CONSUMER STATED SINCE THE INCIDENT VEHICLE HAS INCURRED OTHER PROBLEMS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013943July 15, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, CONSUMER HEARD A LOUD NOISE . NOTICED THAT ENGINE MOUNTS HAD BROKEN. DEALER WAS NOTIFIED. *AK ALL THREE MOTOR MOUNTS ON THE RIGHT SIDE OF THE VEHICLE WERE LOOSE. THEY HAD SHEARED. THE MECHANICAL FAN BLADE HAD MOVED FORWARD AND TORE THE SHROUD IN HALF AND WAS AT THE RADIATOR SURFACE. WHEN PRESSING THE ACCELERATOR THE MOTOR ROSE 10 - 12 INCHES. CONSUMER HAS THE BOLTS AND WOULD LIKE FOR THEM TO BE TESTED FOR METAL FATIGUE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764091July 11, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE DRIVER'S SEAT BELT CANNOT BE INSERTED INTO THE BUCKLE DUE TO BUCKLE DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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