Jaguar XK Complaints (2015)

2 consumer complaints on file.

• #11517642April 18, 2023
  FUEL/PROPULSION SYSTEM

  My wife parked the car in the garage and we noticed a puddle of gas below the car. After determining that we had a real issue we had it towed to an independent service provider. After inspection by the mechanic he noted that the plastic retainer clip on the fuel pump flange (Jaguar Part C2P24406) was broken allowing the fuel line to come out of the fuel pump/filter flange (see photo) and just pumped gas onto the cars undercarriage and ground. Luckily, this must have happened right before she came home. In the initial diagnosis of the problem by me I ended up starting the car in the garage and it just pumped about a gallon of gas onto the garage floor. By the way, just opening the driver's door activates the fuel pump -- so without even starting the car it would pump gas onto the car/garage floor. I was extremely worried that there would be a fire or explosion (possibly by the hot water heater in the garage igniting the fumes). After the mechanic informed me of the problem, I searched and noted that the 2010/11 Jaguar XF had a very similar (if not exact) problem and was recalled for this issue. There were no indicator lights/warnings of this problem occurring. I did not file an insurance claim or have anyone else look at the problem. I initially called the local Tucson Jaguar dealer to have it service there (that would be my preference), but the dealer informed me that it would be a month before they could even look at. Thus, I had it towed to a independent service provider. I feel this was a very dangerous failure -- gas pouring out onto the car and ground near the exhaust -- and that we were very lucky to avoid a catastrophic fire or explosion. I feel the issue is the same or related to the 2010/11 recall of the Jaguar XF. I have attached pictures of the defective fuel pump flange taken off my car and a picture of what it should look like. I also added the mechanics invoice for the repair work.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10948892February 1, 2017
  AIR BAGS

  WHEN PASSENGER IS SEATED IN PASSENGER SEAT, THE 'PASSENGER AIRBAG OFF" LIGHT SPORATICALLY ILLUMINATES. THIS MEANS THAT THE PASSENGER IS NOT PROTECTED BY AIRBAGS IF A COLLISION OCCURS. IT DOES NOT SEEM TO MATTER IF THE VEHICLE IS STATIONARY OR NOT. THIS MALFUNCTION HAS BEEN VERIFIED BY JAGUAR DEALER.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0