Jaguar XJ Complaints (2011)

18 consumer complaints on file.

#11653491April 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Jaguar XJ. The contact stated that while driving at undisclosed speeds, there was a fuel-burning odor coming from the vehicle. The contact had to roll down the windows while driving due to the odor. The contact stated that when the vehicle was refueled at the gas station, the odor of gasoline was very strong. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645150February 26, 2025
ENGINE
The contact owns a 2011 Jaguar XJ. The contact stated while driving 75 MPH, the vehicle began to decelerate independently, prompting the contact to pull over to the shoulder of the roadway to have the vehicle towed. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645156February 26, 2025
ENGINE
The contact owned a 2011 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. The contact pulled over to the shoulder of the roadway and had the vehicle towed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609382August 19, 2024
AIR BAGS, POWER TRAIN, ELECTRICAL SYSTEM
The contact's husband owned a 2011 Jaguar XJ. The contact stated that while her husband was attempting to park in a parking space and the brake pedal depressed, the vehicle independently accelerated. The contact attempted to decrease the vehicle's speed by going over a bump however the vehicle continued to independently accelerate. The brake pedal was depressed to the floorboard and then lifted his foot off the brake pedal resulting in a crash with a median. It was unknown if any warning lights were illuminated since the events occurred rapidly. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA Campaign Number: 20V557000(Air Bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11492453November 5, 2022
POWER TRAIN
I was driving through Kroger shopping center and I drove between two cars and my car suddenly accelerated and I had to stand on the brakes to avoid hitting a man loading groceries into his car.This was a frightening experience, which I'm afraid will happen again and I won't be so luck.I purchased the car Oct 14 2022 and supposedly have a power train warranty after 1 month and 1000 miles.My name is Craig Donahue, email:[email protected]/cell# 478-787-2446 /address:135 Wexford ct macon.ga 31210 (please help,before someone dies unnecessary!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490145October 20, 2022
ENGINE
I have a 2011 Jaguar XJL Supercharged with 65,000 miles that has a knocking noise and is in restricted performance mode. The timing chain and tensioner were replaced by a shop, but that did not fix the issue and I’ve been told there is internal engine damage. The internal engine damage has not been identified. The car itself is in excellent shape, but I don’t know how to proceed to address the internal engine damage as the shop is recommending replacing the engine with a used engine from the salvage yard, but that concerns me as I don’t know the history of the engine from the salvage yard. I've done some research and apparently this is a common issue. Does anyone have any insight on how to proceed with an Arizona recall as this is not normal? Any recommendations will be greatly appreciated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397826February 25, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
A SERIS OF ISSUES PLAQUE THIS MODEL. CHANGED THROTTLE BODY TWICE BUT CAR KEEP SHOWING STABILITY CONTROL NOT AVAILABLE, THROTTLE BODY ACTUATION ISSUES WITH P2119,P2118 CODES AMONG SEVERAL OTHERS. CAR SHAKES AND SHUTS DOWN IN THE MIDDLE OF DRIVING. AT IDLE, THE CAR REV METER GOES UP AND DOWN AND THEN SHUTS OFF. I HAVE TAKEN THIS CAR TO GALPIN JAGUAR OVER 5 TIMES WITH THE SAME PROBLEM AND EACH TIME THE PROBLEM REMAINS THE SAME. I HAVE SINCE TAKEN IT TO ANOTHER MECHANIC TWO MORE TIMES PAID THOUSANDS OF DOLLARS TO REPLACE PARTS AND STILL THE PROBLEM EXISTS. THIS HAS BEEN GOING ON FOR LITERALLY MONTHS. EVERYTHING I HAVE BEEN TOLD, I GOT IT FIXED YET, THE PROBLEM STILL EXIST. THESE SET OF ISSUES HAPPENS AT IDLE, WHEN DRIVING ON FREEWAYS, AND CITY STREETS. I HAVE CALLED AAA SO OFTEN I HAVE NO MORE. ANOTHER ISSUE- THE CAR WILL STUCK IN DRIVE GEAR AND STOP AND SHUTS OFF. I HAVE EVEN REPLACED EMC COMPUTER. THE ISSUE STARTED LAST YEAR MARCH BUT STOPPED WHEN I CHANGED THROTTLE BODY AND LASTED ABOUT 6 MONTHS, THEN STARTED ACTING AROUND SEPTEMBER AGAIN AND ITS AT THE MECHANIC NOW AND THEY CANT FIND THE ISSUE STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329742June 19, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THIS VEHICLE HAS HAD NUMEROUS"UNUSUAL" ISSUES FROM "STICK-TO-YOUR-FINGERS" CONTROL BUTTONS THAT WERE CHANGED UNDER WARRANTY TO A FAULTY ALARM SYSTEM THAT GOES OFF RANDOMLY ONCE ACTIVATED,TO EXCEPTIONALLY SLOW TOUCH SCREEN FUNCTIONS THAT CAN ONLY BE CONTROLLED VIA TOUCH SCREEN;PLACING DRIVER IN HAZARDOUS SITUATIONS DISTRACTED BY THE SIGNIFICANT DELAY IN RESPONSE' NOT KNOWING IF COMMAND WAS RECEIVED AND PROCESSED.TO INTERIOR UPHOLSTERY:CEILING,HEADLINER COMING UNGLUED AND UNDONE IN A RELATIVELY SHORT PERIOD OF TIME (5 YRS) WITH PARTICLES COMING FROM GLUE/FOAM POLLUTING THE INTERIOR AIR CAUSING BREATHING PROBLEMS;WHILE THE MANUFACTURER DESTINED THE VEHICLE TO A HOT & HUMID DESTINATION.TO THE MAJOR 2 CATASTROPHIC GAUGE/SENSOR FAILURES:THE WATER PUMP BREAKING ,WHICH MAYBE OK, BUT WHEN THE CAR TEMPERATURE GAUGE DOESN'T SHOW AN INCREASE IN OPERATING TEMP AND STAYS DEAD CENTER AT NORMAL OPERATING TEMPERATURE AND YOU DRIVE IT SO YOU CAN GET TO SAFETY OF YOUR HOME SINCE IT IS NOT "OVER-HEATING" AND THE STEERING WHEEL SEIZES ON YOU. YOU ASK THE DEALERSHIP AND A VAGUE COVER-UP ANSWER RIDDEN WITH HESITANCY,GUILT & A SENSE OF "OH,ITS NORMAL FOR THE CAR!" AND NO REMEDY OFFERED OR ISSUED (MAYBE I SHOULD TOUCH THE ENGINE TO MAKE SURE ITS NOT OVERHEATING?!). AND NOW THIS EPISODE:THE 2ND CATASTROPHIC GAUGE FAILURE:THE VEHICLES OIL IS AT 25% CAPACITY (ONLY 25% FULL) NO OIL POOL UNDER THE CAR AT ANY TIME JUST A FEW LIQUID DROPS OF WHAT SEEMED TO BE AC CONDENSATION. THE CAR DOESN'T SHOW AN OIL PRESSURE DROP WARNING OR OVERHEATING OR ANY RELATIVE WARNING. MIND YOU THE VEHICLE DOES NOT HAVE A "DIP-STICK" TO CHECK OIL LEVELS. THE ONLY WARNING IS A SERVICE REQUIRED STATEMENT THAT IS PRE-PROGRAMMED AT CERTAIN INTERVALS BY THE MANUFACTURER. EVEN IF I DID NOT CHANGE THE OIL EXACTLY ON TIME AND I'M A BIT LATE,NO WARNING ABOUT LOW OIL CONTENT/LOW OIL PRESSURE. DOCUMENTATION AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325945May 26, 2020
ELECTRONIC STABILITY CONTROL (ESC)
THE CAR SHUTS OFF RANDOMLY WHILE DRIVING IN MOTION ON CITY STREETS AND HIGHWAYS . THIS IS MY SECOND JAGUAR THAT DOES THIS. THIS HAS HAPPENED FOR THE 5TH TIME SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121622August 22, 2018
AIR BAGS
TAKATA RECALL - JAGUAR AND/OR TANAKA SHOULD BEAR THE FINANCIAL COST TO GET OUR UNIT TO A JAGUAR DEALER. THIS IS THEIR SERIOUS DEFICIENCY. WE LIVE AT LEAST 150 MILES FROM A JAGUAR DEALER AND IT IS PATENTLY UNFAIR FOR US TO HAVE THE FINANCIAL AND LOGISTICAL. BURDEN. IT IS NOT AS IF WE ARE ASKING FOR UNREALISTIC COST, LIKE RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991047May 22, 2017
FUEL/PROPULSION SYSTEM
TAKATA RECALL; WHILE DRIVING GOT A STRONG SMELL OF GAS INSIDE THE CAR. PULLED INTO SERVICE STATION AND ATTENDED ACCESS FUEL PUMP OPENING UNDER REAR SEAT. FUEL WAS SHOOTING OUT OF A SMALL PIN HOLE CRACK IN THE FUEL FLANGE TOP. POOLING UP INSIDE THE FUEL PUMP CAVITY AND RUNNING DOWN THE OUTSIDE OF THE FUEL TANK. RECALL J059 ON THIS FUEL PUMP FLANGE PART NUMBER C2D25076 IS ON JUST 2010 XF MODELS NOT ON MY 2011 XJ WHICH USES THE SAME PART. WHY IS THIS NOT ALSO ON THE RECALL LIST WITH OTHER MODELS THAT USES THE SAME PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872366June 3, 2016
PARKING BRAKE, TRACTION CONTROL SYSTEM, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE ISSUE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE EMERGENCY BRAKE MALFUNCTIONED. THE DEALER DIAGNOSED THAT THE BATTERY WAS LOW. AFTER HAVING THE VEHICLE DIAGNOSED AT AUTO ZONE, THE BATTERY WAS TESTED AS BEING NORMAL. THE CONTACT CONTINUED TO LOSE CONTROL OF THE VEHICLE'S TRACTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 31,552.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10733165July 10, 2015
ELECTRICAL SYSTEM, ENGINE
THE CARS POWER AND ENGINE SHUTS DOWN COMPLETELY WITHOUT WARNING. I THEN HAVE TO RESTART CAR AGAIN. IT HAPPENED NOW 4 TIMES SO FAR SINCE I OWN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503469March 18, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED WITH THE BRAKE DEPRESSED. THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE AND THE CONTACT SHIFTED INTO PARK BEFORE THE VEHICLE WOULD STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 8,000. CONSUMER STATED HIS WIFE ALSO EXPERIENCED SUDDEN ACCELERATION. SHE SHIFTED THE VEHICLE INTO DRIVE, WITH HER FOOT FIRMLY ON THE BRAKE, WHEN SUDDENLY THE VEHICLE ACCELERATED DRAMATICALLY TO WHAT SHE CHARACTERIZED AS FULL THROTTLE. SHE PRESSED HARDER ON THE BRAKE PEDAL AND IMMEDIATELY SHIFTED THE VEHICLE BACK INTO PARK. THE ENGINE SPEED THEN RETURNED TO NORMAL. THE VEHICLE WAS THEN TAKEN TO THE DEALER. UPDATED 04/15/13 UPDATED 4/24/13 *CN UPDATED 05/14/13 ...UPDATED 05/22/13 *BF THE CONSUMER AND THE DEALER DISCUSSED AT LENGTH THE POSSIBLE EXPLANATIONS FOR THE SUDDEN ACCELERATION AND CONCLUDED THAT INADVERTENT SIMULTANEOUS APPLICATION OF THE BRAKE AND ACCELERATOR PEDAL WAS A DISTINCT POSSIBILITY. UPDATED 05/30/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455453April 16, 2012
ENGINE AND ENGINE COOLING
THE ENGINE STALLED WITHOUT WARNING JUST BEFORE I WAS ABOUT TO MAKE A LEFT-HAND TURN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377083January 18, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT THE HEATED WINDSHIELD DISTORTED HIS VISION WHILE DRIVING. THE STREET SIGNS AND LIGHTS ALSO APPEAR TO HAVE A HALO AND BECOME BLURRY. THE CONTACT SPOKE WITH THE MANUFACTURER ABOUT THE PROBLEM AND STATED THAT SINCE THE VEHICLE WAS LEASED THERE WAS NOTHING THAT COULD BE DONE, BECAUSE IT WOULD CHANGE THE DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 25 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352187August 26, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICATED A SOFTWARE UPDATE IN THE FUTURE SHOULD RESOLVE THE ISSUE, BUT NO INDICATION GIVEN ON WHEN THAT WILL HAPPEN. PROBLEM SOUNDS SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 10V332000, WHICH NOTES A CRASH COULD OCCUR. ACCORDINGLY, THIS SHOULD BE INVESTIGATED TO CONFIRM IF THE 2011 XJ SHOULD BE INCLUDED IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347586August 6, 2010
ELECTRICAL SYSTEM
I LEASED A BRAND NEW, 2011 JAGUAR XJ SUPERCHARGED, AND HAVE EXPERIENCED SEVERAL PROBLEMS WITHIN THE FIRST 1,000 MILES, THE FIRST OF WHICH PRESENTS A SEVERE SAFETY RISK. 1) THE TFT DIGITAL SPEEDOMETER DISPLAY WILL VANISH WITHOUT WARNING. WHEN THIS HAPPENS, YOU HAVE NO IDEA HOW FAST YOU ARE GOING. THE PROBLEM USUALLY HAPPENS WHEN EXITING A DARK GARAGE AND ENTERING DAYLIGHT, BUT ALSO HAS HAPPENED WHILE ON THE HIGHWAY. THE DIGITAL DASH WILL REMAIN BLANK FOR UP TO 15 SECONDS USUALLY BEFORE SLOWLY REAPPEARING. PROBLEM DOES NOT HAPPEN ALL THE TIME, BUT IT IS DISTRESSING AND DANGEROUS WHEN IT DOES. 2) AUDIO AND NAVIGATION SYSTEMS HAVE BECOME COMPLETELY INOPERATIVE. WHEN NAVIGATION WAS OPERATING, IT WAS DIRECTING YOU TO MAKE IMPOSSIBLE DRIVING MANEUVERS. 3) POWER WINDOWS WILL NOT REMAIN CLOSED. 4) NUMEROUS OTHER PROBLEMS, THOUGH NOT NECESSARILY SAFETY ISSUES (HAVE BEEN REPORTED TO DEALER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jaguar XJ