Jaguar XF Complaints (2010)

106 consumer complaints on file.

#10903220September 2, 2016
AIR BAGS
TAKATA RECALL JAGUAR CALLED ME AND ARE UNWILLING TO DO ANYMORE THAN TO TELL ME TO DRIVE THE CAR--EVEN WITH THE DEFECT. I CANNOT ACCEPT THE RESPONSIBILITY OF DRIVING THE CAR WITH MY FAMILY IN IT, KNOWING IT HAS A DEFECT THAT "COULD CAUSE SERIOUS INJURY OR DEATH". JAGUAR UNWILLING TO ACCEPT RESPONSIBILITY AND PROVIDE A SAFE REPLACEMENT. I HAVE NO USE OF MY CAR. NOW UNWILLING TO RETURN CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899356August 29, 2016
ENGINE, FUEL/PROPULSION SYSTEM
CAR SUDDENLY STOP ACCELERATING IN THE MIDDLE OF THE FREEWAY. I HAD TO PULL TO THE SIDE WICH WAS HARD SINCE POWER STEERING AND EVERYTHING WAS NOT WORKING SINCE ENGINE SEEM TO SHUT OFF. ENDED UP FIGURING OUT THAT IT HAD RAN OUT OF FUEL BUT GAS GAUGE SHOWED AROUND 1/4 LEFT AND NO FUEL LOW WARNING EVER SHOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897059August 19, 2016
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THERE WAS A ODOR OF FUEL PRESENT INSIDE THE GARAGE WHERE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FLANGE CONNECTED TO THE FUEL TANK HAD CRACKED CAUSING FUEL TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. UPDATED 12/20/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894102August 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894149August 8, 2016
AIR BAGS
TAKATA RECALL I HAVE BEEN INFORMED BY MAIL THAT MY VEHICLE IS IN THE AIRBAG RECALL. HOWEVER, I NO IDEA WHEN THE CAR WILL BE MADE SAFE AND I WOULD LIKE TO SELL IN A FEW MONTHS BUT WILL NOT WITH THIS AIRBAG ISSUE AS THIS DEFECT REDUCES THE CARS VALUE. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894177August 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887524July 21, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE, THE TECHNICIAN STATED THAT FUEL LEAKED ALL OVER THE UNDERCARRIAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V187000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,338.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884786July 14, 2016
FUEL/PROPULSION SYSTEM
THE CAR IS LEAKING FUEL & AFTER DOING MY RESEARCH I FOUND OUT THAT THERE WAS A RECALL FOR THE FUEL SYSTEM. SO I CALLED LAND ROVER JAGUAR OF ATLANTA AND THEY SAID THAT THIS VIN WAS NOT ON THE RECALL LIST SO THEY ARE NOT RESPONSIBLE FOR THE REPLACEMENT. ITS CRAZY BECAUSE IT WAS BUILT IN THE UK AT THE SAME TIME THE OF THE CARS THAT ARE ON RECALL. 2010 JAGUAR XF. CRAZY LUCKILY I JUST PURCHASED THE CAR FROM AN AUCTION & I CAN TAKE IT BACK. AND ALL I LOST WAS THE $350 FOR MY OPTION TO TAKE IT BACK IF IT DOESN'T RUN PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876581June 25, 2016
FUEL/PROPULSION SYSTEM
ON JUNE 24, 2016 AT 9:20 P.M., WHILE DRIVING THE VEHICLE ON THE STREET , I SMELLED STRONG FUEL ODOR IN THE CABIN. I STOPPED THE CAR AND CAN SMELL FUEL ODOR OUTSIDE THE VEHICLE AS WELL. I DROVE IT BACK HOME AND PARKED THE VEHICLE.CONTACTED JAGUAR SAN DIEGO SATURDAY 6/25/16 AND INFORMED THEM OF THE PROBLEM. ADVISED TO TOW VEHICLE TO THERE LOCATION ON CONVOY STREET. SERVICE DEPARTMENT WILL INVESTIGATE ON MONDAY. THE MILEAGE ONCE PARKED IS 70130 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852823March 31, 2016
VISIBILITY/WIPER
THE LEATHER DASHBOARD ON MY 2010 JAGUAR XF HAS BEGUN TO SEPARATE FROM ITS BASE. THIS CAUSES PARTIAL OBSTRUCTION AND VISIBILITY OF THE FRONT WINDSHIELD. DUE TO RIPPLES AND BULGES NOW APPARENT IN THE LEATHER THE DASH IS NO LONGER ABLE TO ABSORB LIGHT PROPERLY RESULTING IN LARGE AMOUNTS OF GLARE MAKING DRIVING DANGEROUS, ESPECIALLY ON SUNNY DAYS. MY VEHICLE IS STORED IN THE GARAGE AND NOT DRIVEN DURING WINTER MONTHS. ALTHOUGH IT IS 2010 IT ONLY HAS 15000 MILES ON IT. THE BULGES AND RIPPLES ON THE TOP OF THE DASHBOARD ARE A RESULT OF DEFECTS IN THE BONDING AGENT USED BY JAGUAR. THEY ACKNOWLEDGE THAT THIS IS A PROBLEM AT THE DEALER. JAGUAR CANADA HAS OFFERED TO PAY FOR 50% OF THE COST TO REPLACE THE DASHBOARD INDICATING THEY TOO KNOW THIS IS A PROBLEM. JAGUAR SHOULD BE ASKED TO RECALL ALL VEHICLES WITH WITH THIS ISSUE AND REPLACE THE DASH AT NO COST TO THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789474November 10, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FUEL TANK OUTLET FLANGE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783829October 20, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THE FUEL TANK WAS LEAKING FUEL UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ATTACHED SHUTTER PLASTIC ASSEMBLY CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763180September 11, 2015
FUEL/PROPULSION SYSTEM
WHILE SITTING STATIC FOR A NUMBER OF HOURS THE FUEL TANK LEAKS FUEL. THIS PROBLEM IS ON THE 2010 4.2 LITER ENGINE XF MODEL. EVERY MORNING I NOTICED A SMALL PUDDLE OF FUEL UNDER THE PASSENGER SIDE NEAR THE REAR TIRE. ADDITIONALLY, WHEN TRYING TO START THE VEHICLE THE ENGINE STRUGGLES TO START (AS IF NOT GETTING ENOUGH FUEL). AFTER LIFTING THE VEHICLE UP FUEL CAN BE SEEN COMING FROM THE TOP OF THE TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745695August 3, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THERE WAS A FUEL LEAKAGE ON THE FUEL TANK ON THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722365May 29, 2015
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
WAS DRIVING DOWN INTERSTATE AND LIGHT CAME ON SAYING COOLANT LOW, AIR CONDITIONER WAS STILL BLOWING COLD, BUT I TURNED OFF AIR, MAYBE 3 MINUTES LATER, LOSS ACCELERATION POWER, BLACK SMOKE BILLOWING OUT OF PIPES AND UNDER HOOD AND LIGHT CAME ON SAYING LOW PERFORMANCE TURN ENGINE OFF. IMMEDIATELY PULLED CAR ON SIDE OF HIGHWAY. NO WARNING CAR WAS RUNNING HOT. CAR WAS DISABLED WOULD NOT START LATER AND COMPUTER READING STILL REGISTERED COOL. GAS WAS SMELLING ALL THOUGH THE CAR AND PROCEEDED TO LEAK FROM UNDER CAR AFTER TOWED AWAY. AT THE DEALERSHIP, THE CAR HAD GAS LEAKING UNDER IT ON THE GROUND WHEN I WENT TO RETRIEVE ITEMS OUT OF CAR. DEALERSHIP SAID IT WOULD COST 36,000. PLUS TO FIX. CAR IS STILL SITTING AT DEALERSHIP WITH NO SOLUTION. I FELT WE WERE FORTUNATE TO GET OUT OF CAR ALIVE BECAUSE I FELT IT COULD HAVE EXPLODED. DEALERSHIP SAYS IT WAS WATER PUMP, BUT ENGINE WAS NEVER TORN DOWN TO DETERMINE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715483May 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PULLING OUT OF A PARKING LOT INTO ONCOMING TRAFFIC, CAR WAS DRIVING FINE THEN ALL OF A SUDDEN IT SNAPPED INTO RESTRICTED PERFORMANCE MODE, SLOWED MY CAR DOWN TO 15MPH ON A BUSY STREET, AND ALMOST GOT HIT BY OTHER CARS DUE TO MY SUDDEN DECLINE IN SPEED. TOOK THE CAR BACK TO THE DEALERSHIP FOR ASSESSMENT AND THEIR RECOMMENDATION IS TO REPLACE THE ENGINE FOR $32,000.00. I BOUGHT THE CAR FOR $26,000.00 IN JANUARY 2014 FROM GALPIN HONDA IN MISSION HILLS AND I CURRENTLY OWE $24,000.00 ON IT. I JUST DON'T SEE HOW THIS COULD BE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695394March 19, 2015
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE PERFORMANCE FAILURE WARNING INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE STALLED AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT ALL EIGHT FUEL INJECTORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690993February 26, 2015
ENGINE
WHILE DRIVING THE ENGINE LIGHT CAME ON AND WHITE SMOKE CAME OUT FROM UNDER THE HOOD OF THE VEHICLE. THE SMELL OF ENGINE COOLANT WAS INSIDE THE VEHICLE. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP WHERE THEY DIAGNOSED A WATER PUMP FAILURE. FROM INFORMATION WE GATHERED, THIS IS A COMMON ISSUE FOR THIS VEHICLE WHICH THE MANUFACTURER IS AWARE AND HAS DONE MAY REPLACEMENTS WITH A REDESIGNED PART. THE POOR DESIGN AND QUALITY OF THIS PART CAUSES CATASTROPHIC ENGINE FAILURE. WHILE JAGUAR NORTH AMERICA HAS RELEASED SEVERAL TECHNICAL SERVICE BULLETINS OF THIS ISSUE, THEY HAVE FAILED TO ADDRESS THE ISSUE ON ALL AFFECTED VEHICLES. DATE: 06-01-2013 TSB#TT002-13 KEEPING THE COOLING SYSTEM FREE OF DEBRIS AND CORROSION TO PREVENT PREMATURE WATER PUMP FAILURE DATE: DEC 2012 TSB#JTB00278 COOLING SYSTEM - WATER PUMP LEAK HTTP://WWW.CBC.CA/NEWS/CANADA/BMW-S-MINI-COOPERS-LABELLED-JUNK-AS-OWNER-HIT-WITH-10K-ENGINE-REPAIRS-1.2948855
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661562December 2, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL ODOR WAS PRESENT DUE TO A CRACK IN THE FUEL TANK OUTLET FLANGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED BOTH THE DEALER AND THE MANUFACTURER IN REFERENCE TO THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660697November 24, 2014
STEERING
HELLO I JUST BOUGHT A CAR RECENTLY AND IT IS A 2010 JAGUAR XF BUILT IN JUNE 2009. AS I DROVE IT OFF THE LOT I HAD A PROBLEM WITH THE CAR AND REALIZED RECENTLY THAT IT IS A POWER STEERING PROBLEM. I SEARCHED ONLINE FOR ANY RECALLS AND THERE WAS A RECALL FOR ANY VEHICLES MADE IN JUNE 2009 AND MY CAR WAS MADE IN JUNE 2009. IT DOES NOT SAY IN THE JAGUAR SYSTEM THAT MY SPECIFIC VEHICLE WAS RECALLED. HOWEVER I FEEL THAT MY VEHICLE SHOULD HAVE BEEN RECALLED AS IT WAS SOMETHING THAT MAY HAVE BEEN MISSED. I FIND IT VERY COINCIDENTAL THAT MY VEHICLE IS HAVING AN EXACT SAME PROBLEM AS THE ONE THAT WAS RECALLED AND THE RECALL DATE IS FOR THE DATE THAT MY VEHICLE WAS BUILT. I HAVEN'T DRIVEN THE VEHICLE SINCE I BOUGHT IT BECAUSE IT IS A SAFETY ISSUE AND I WILL BE TOWING IT INTO A DEALERSHIP SHOP TOMORROW. AND REGARDLESS OF IF IT IS A MAJOR PROBLEM OR A MINOR PROBLEM, ITS A SAME PROBLEM AS THE ONES THAT WERE RECALLED. IT SAID POSSIBILITIES OF NOT GETTING THIS FIXED IS FIRE UNDER THE HOOD AND I DEFINITELY DON'T WANT THAT NOR FOR ANY OTHER JAGUAR XF 2010 DRIVERS OUT THERE. THIS IS THE RECALL NUMBER I FOUND ONLINE: 11V168000. PLEASE HELP ME RESOLVE THIS ISSUE AND TO MAKE SURE THAT IT GETS RECALLED AND THAT THE SAFETY OF MY CAR IS RIGHT AND UP TO DATE! VERY RESPECTFULLY, //SIGNED// [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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