Jaguar XF Complaints (2009)

90 consumer complaints on file.

#10587741May 12, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER WITHOUT WARNING. THE CONTACT MENTIONED THAT WHEN THE FUEL TANK WAS ONE QUARTER FULL, THE FAILURE WOULD RECUR. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED. THE CONTACT MENTIONED THAT HE ADDED FUEL TO THE VEHICLE AND IT FUNCTIONED NORMALLY AFTERWARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V424000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 96,000. KMJ UPDATED 07/22/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585217April 28, 2014
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WITH HEADLIGHTS ON, SIGNALING A LEFT TURN WITH TURN SIGNAL ARM THE HEADLIGHTS GOES OFF. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574676March 25, 2014
ELECTRICAL SYSTEM, STRUCTURE, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I HAVE ENJOYED THIS VEHICLE OVERALL EXCEPT FOR THREE ISSUES LIMITED TO QUALITY. THE NAV UNIT FAILED SHUTTING DOWN THE ENTIRE FIBER OPTIC NETWORK AND THE DASH PAD DELAMINATED. THE FRONT LCA BUSING ARE ALSO PROBLEMATIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525370July 17, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE INSTRUMENT PANEL AND SPEAKERS MALFUNCTIONED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 08V607000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER CONTROL MODULE SOFTWARE WOULD NEED TO BE RECONFIGURED BUT HER VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510787May 6, 2013
POWER TRAIN, SERVICE BRAKES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT AN INTERSECTION, HE ENGAGED THE BRAKES AND THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE, THE BRAKE LINES WERE CORRODED AND THE GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 71,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503886March 21, 2013
ELECTRICAL SYSTEM
I HAVE EXPERIENCED MULTIPLE MALFUNCTIONS OF THE TPMS SYSTEM. ALL FOUR TIRES ARE INFLATED TO MFR SPECIFICATIONS YET THE INSTRUMENT PANEL INTERMITTENTLY REPORTS A FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503185March 15, 2013
POWER TRAIN
FAULTY TRANSMISSION.....THE VEHICLE WILL NOT ENGAGE IN DRIVE. EACH TIME THE VEHICLE COMES TO A STOP THE VEHICLE WILL SHIFT INTO NEUTRAL. YOU WILL THEN HAVE TO TURN THE VEHICLE OFF AND BACK ON TO GO FORWARD. BUT WHEN THE VEHICLE COMES TO STOP THE VEHICLE SHIFTS OUT OF GEAR AGAIN. A NEW TRANS IS NEEDED DUE TO THE 3RD AND 4TH GEARS NO ENGAGING. THE VEHICLE IS LESS THAN FIVE YEARS OLD, ALTHOUGH IT HAS OVER 140K MILES. THIS SEEMS TO BE A RECURRING THEME WITH THE XF MODEL. THIS VEHICLE HAS ALWAYS BEEN SERVICED AT A JAGUAR DEALER AND FOR THE VEHICLE TO REQUIRE A NEW TRANSMISSION IS VERY SADDENING. HOW DOES A LUXURY BRAND FAIL SO MUCH WITH THE POWERTRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481517October 23, 2012
POWER TRAIN
BEGAN NOTICING A SMALL WHINE IN THE DIFFERENTIAL, MORE OBVIOUS AT LOW SPEED. LEVEL OF NOISE INCREASED RAPIDLY. CALLED DEALER FOR AN APPOINTMENT 10/22/12 SAW THEM THAT DAY AND THEY VERIFIED THE PROBLEM. CALLED JAGUAR FOR AUTHORIZATION. NOTIFIED BY JAGUAR ON 10/23/12 FULL AUTHORIZATION TO REPLACE THE ENTIRE DIFFERENTIAL. DEALER ADVISES AN ANTICIPATED TWO DAY DELIVERY TIME FOR REPLACEMENT. NOTE: COMPLETELY SATISFIED THAT THE DEALER WAS HELPFUL IN SUCH RAPID AUTHORIZATION AND TURN AROUND OF REPLACEMENT PARTS.MY UNDERSTANDING IS THAT USUALLY A DIFF. FLUID ANALYSIS AND "OTHER REMEDIES" ARE SUGGESTED PRIOR TO A MAJOR COMPONENT REPLACEMENT. I ANTICIPATE RECEIVING THE CAR BACK FRIDAY THE 26TH, OR THE FOLLOWING MONDAY. THEY ALSO NOTIFIED ME OF A TAIL LIGHT RECALL WHICH HAD NOT BEEN DONE, WHICH I HAD NOT BEEN ADVISED OF BY JAGUAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466467July 18, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE ATTEMPTING TO PARK. THE BRAKES WERE ENGAGED WHILE THE FAILURE OCCURRED. THE VEHICLE ACCELERATED FORWARD UNTIL CRASHING INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT IT TOOK EXTREME FORCE TO SHIFT THE GEAR SHIFT INTO DRIVE, WHICH CAUSED THE VEHICLE TO LOSE ACCELERATION. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE POLICE DEPARTMENT WERE PRESENT. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10460382June 3, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
ON 05/02/2012. I WAS PREPARING TO PARK MY 2009 JAGUAR FX, CAME TO COMPLETE STOP... WHEN IT SUDDENLY ACCELERATED, I HAD THE BRAKE ON, I COULD BARELY HOLD IT BACK ,IT JUMPED THE CURB .....I COULD NOT STOP THAT CAR ,IT WAS TRYING TO CLIMB A CHAIN LINK FENCE... THE ONLY THING THAT STOP THE CAR WAS WHEN I HIT THE STEEL POLE...THERE WAS $8,200.00 WORTH OF DAMAGE DONE TO THIS CAR.... MY SON AND I WERE NOT HURT ,BUT WE COULD HAVE BEEN IF IT WOULD HAVE BROKE THUR THAT FENCE... WE WOULD HAVE WENT DOWN A EMBANKMENT AND MIGHT OF HIT A TREE, OR ROLLED OVER.... MY HUSBAND HAD IT TOWED TO JAGUAR DEAL WHERE THEY SAID "THEY COULDN'T FIND A THINK WRONG WITH IT".. NOW, I HAVE THIS DANGEROUS CAR AND I'M SCARED TO DEATH TO DRIVE IT AGAIN.... I WILL HAD TO DRIVE IT, BECAUSE I HAVE TO MUCH MONEY IN IT ..BUT, I WILL NEVER ALLOW ANYONE TO RIDE IN IT EVER AGAIN.... I WILL NEVER PUT THERE LIVES IN DANGER.... PLEASE, IF YOU HAVE ONE THESE DEVIL CARS BE CAREFUL AND BE AWARE OF THIS PROBLEM.. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442369January 4, 2012
ENGINE AND ENGINE COOLING
CAR STALLS UPON A "WARM" START. MAY REQUIRE 2 ATTEMPTS FOR THE CAR TO STAY RUNNING. TOOK IT TO THE DEALERSHIP 3 TIMES AND BECAUSE THE PROBLEM IS INTERMITTENT, THEY WERE UNABLE TO REPLICATE THE PROBLEM. I WAS TOLD BY THE DEALERSHIP THAT JAGUAR NORTH AMERICA IS AWARE OF THE PROBLEM BUT THERE IS NO FIX AVAILABLE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439312December 11, 2011
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WAS DRIVING IN A PARKING LOT AND CAME TO A STOP BUT THE CAR THEN ACCELERATED AND I HAD BRAKE HARD TO HOLD THE CAR BACK. I PUT THE CAR INTO PARK. WHEN I ATTEMPTED TO PUT THE CAR INTO GEAR AGAIN, I COULD NOT MOVE THE SHIFTER. I TURNED THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE EVENING. THE NEXT DAY, I WAS AGAIN IN A PARKING LOT AND AS I TRY TO PARK, THE ENGINE ACCELERATES WILDLY. I WAS ABLE TO HOLD THE CAR WITH THE BRAKES AND PUT IT INTO PARK. ONCE IN PARK, THE ENGINE CONTINUED TO REV. THE SHIFTER WAS NOW STUCK. I TAPPED THE SHIFTER AND THAT ALLOWED ME TO SHIFT THE CAR AND THE ENGINE WENT TO NORMAL OPERATION. AS OF 12/11, THE PROBLEM HAS NOT HAPPENED AGAIN. I WILL BE TAKING THE CAR TO MY DEALER FOR DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434433November 7, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSTIC THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER REPLACED THE GEAR SHIFT AND THE TRANSMISSION CONTROL SENSOR. THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO STALL. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT TO TAKE TO VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420746August 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION LOCKED INTO NEUTRAL AND COULD NOT BE MOVED INTO ANY OTHER GEAR. AN INTERNET SEARCH WILL SHOW THAT THIS HAPPENS OFTEN WITH THE 2009 JAGUAR XF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410345July 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
ON THE NIGHT OF JULY 2ND. 2011, I STOPPED MY 2009 JAGUAR XF IN A PARKING LOT. I WAS UNABLE TO TURN THE GEAR DIAL SELECTOR FROM S (SPORTS) AND NOTICED A WARNING WHICH SAID GEARBOX FAULT. I TURNED OFF THE ENGINE AND APPLIED THE PARKING BRAKE. I WAS UNABLE TO RESTART THE CAR AS THE TRANSMISSION WAS STILL ENGAGED. I WAS UNABLE TO USE THE INTERNET ON MY CELL PHONE BUT CALLED A FRIEND WHO GOOGLED THE PROBLEM AND TOLD ME TO WAIT A WHILE. I DID THIS AND WAS ABLE TO OPERATE THE GEAR SELECTOR DIAL AND CONTINUE THE 30 MILES TO MY HOME. ON PARKING AT MY HOME THE SAME THING HAPPENED AND I WAS UNABLE TO DISENGAGE THE TRANSMISSION SELECTOR DIAL. ON EXITING THE CAR A WARNING SIGN INDICATED THAT THE TRANSMISSION WAS STILL ENGAGED. I TURNED OFF THE ENGINE AND WAITED AND WAS AGAIN ABLE TO DISENGAGE THE TRANSMISSION. I BELIEVE THIS IS A VERY SERIOUS SAFETY ISSUE AND COULD HAVE SIGNIFICANT CONSEQUENCES IF THE TRANSMISSION GOT STUCK IN REVERSE WHEN IN A BUSY PARKING LOT OR ON A BUSY ROAD. I HAVE HAD OTHER PROBLEMS RELATED TO POWER DRAINAGE ON THIS VEHICLE WHICH RENDERED IT UNABLE TO BE OPENED OR START. I NO LONGER TRUST THIS CAR UNTIL THE ITEM IS FIXED AND SINCE THIS IS A JULY 4TH WEEKEND MY ALTERNATE TRANSPORTATION OPTIONS ARE LIMITED. THIS TRANSMISSION FAILURE IS SERIOUS IN MY OPINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408529June 22, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF REVERSE OR SHUT OFF. IN ORDER TO EXIT THE VEHICLE THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT ON THE VEHICLE WAS MANUFACTURED AS A DIAL, AND THE DIAL WOULD NOT TURN OUT OF REVERSE. A TOW TRUCK DRIVER ASSISTED THE CONTACT WITH SHIFTING THE VEHICLE OUT OF REVERSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ENTIRE GEAR SHIFT MECHANISM WAS REPLACED. APPROXIMATELY TWO MONTHS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399686May 9, 2011
STEERING, SUSPENSION, VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT EXCESSIVE SHAKING AND VIBRATING COULD BE FELT FROM THE FRONT END OF THE VEHICLE WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 38,100. UPDATED 06/03/11 *BF THE CONSUMER BELIEVED THE VEHICLE HAS AN ELECTRICAL PROBLEM. THE GAS TANK DOESN'T OPEN AT TIMES. THE VEHICLE WOULD HESITATE AND LUNGE FORWARD, THE TIRES SEEMED TO BE OUT OF ROUND AND THE WINDSHIELD WIPERS NEEDED TO BE REPLACED. UPDATED 11/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379282January 27, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL PRIOR TO THE FAILURE. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO A DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. UPDATED 4/1/11 *CN UPDATED 05/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356007September 16, 2010
VEHICLE SPEED CONTROL
WE JUST BOUGHT A 2009 JAGUAR XF TWO WEEKS AGO. YESTERDAY WHEN PULLING INTO THE DRIVEWAY, THE CAR'S ENGINE SURGED AND I WENT THRU THE GARAGE DOOR AND DIDN'T STOP UNTIL I HIT THE KITCHEN CABINETS, ALL THE WHILE, PRESSING ON THE BRAKE. THERE ARE SKID MARKS FROM THE BEGINNING OF THE DRIVEWAY UNTIL THE CAR STOPPED. NO ONE WAS HURT THANK GOD, BUT COULD HAVE BEEN SERIOUS IF I HAD BEEN ON THE FREEWAY OR ANYWHERE FOR THAT MATTER. WE HAD THE CAR TOWED TO THE DEALERSHIP AND AS OF THIS MOMENT, WE HAVE NOT HEARD WHAT THE REASONING IS BEHIND THIS ENGINE SURGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10345017July 24, 2010
SERVICE BRAKES, ELECTRIC
REAR BRAKE ISSUE. TOOK MY 2009 XF TO THE DEALER FOR AN OIL CHANGE. I WAS INFORMED THAT THE REAR BRAKES WERE GONE AND THE TIRES NEEDED TO BE REPLACED. I WAS INFORMED BY THE DEALER THAT THE REAR BRAKES ARE LUCKY TO GET 7500 MILES. "IT JUST THE WAY IT IS". I HAD THE BRAKES CHANGED & TOOK THE CAR TO A HIGH PERFORMANCE ALIGNMENT SHOP. 1ST WE FOUND THE DEALER NEVER ALIGNED THE TIRES "EVEN THOUGH THEY WERE PAID BY JAG TO DO SO" NEXT HE DISCOVERED THAT THE EMERGENCY BRAKE NEVER COMPLETELY RELEASES & THAT'S WHY YOUR BURNING OUT BRAKES. IF YOU DRIVE THE CAR OVER 150 -200 AT ONE TIME TRY PLACING YOU HAND ON THE EMERGENCY BRAKE. YOU'LL RECEIVE 2ND DEGREE BURNS FROM THE HEAT TRANSFER OF THE EMERGENCY BRAKE DRAGGING. WHEN I TOLD THIS TO THE DEALER ON MY VERY FIRST VISIT, I WAS TOLD JAG KNEW ABOUT THIS, BUT HAD NO FIX. MY RECOMMENDATION IS STAY AWAY FROM JAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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