Jaguar XF Complaints (2009)

90 consumer complaints on file.

#10897234August 19, 2016
ENGINE, UNKNOWN OR OTHER
I WAS NOTIFIED BY MY DAD THAT PICKED UP MY CAR FROM THE YARD THAT HE HEARD RATTLING WHEN HE SAW MY VEHICLE. BEFORE I SHIPPED MY CAR IT WASN'T MAKING ANY RATTLING NOISES. I'M NOT SURE WHAT'S GOING ON BECAUSE I WASN'T THERE TO SEE ANYTHING BUT HE END UP TOWING THE CAR BECAUSE HE DIDN'T WANT TO DRIVE THE CAR RUNNING WITH A RATTLING SOUND. IT WAS STATIONARY BUT ALREADY RUNNING WHEN HE FIRST APPROACHED IT AND NOTICED THE RATTLING. HOW CAN THIS CASE BE RESOLVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894464August 9, 2016
AIR BAGS
TAKATA RECALL_ CONTACTED THE JAG DEALERSHIP AND THEY SAID JUST KEEP DRIVING AROUND IN THIS DEATH TRAP UNTIL THE MANUFACTURER CAN MAKE ENOUGH TO CATCH UP. I'M ON THE ROAD ABOUT 3 HRS A DAY FOR MY JOB AND THIS IS VERY DISTRESSING. IT MIGHT BE YEARS BEFORE THEY RESOLVE THIS ISSUE. DO WE JUST CONTINUE TO DRIVE THIS DEATH TRAP UNTIL SOMEONE GETS KILLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889088July 27, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING LOOKS SIMILAR TO WAVES CAUSING THE SUN TO REFLECT DIRECTLY TO THE WINDSHIELD & INTO MY EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE HIGH NOON, VERY SUNNY DAYS, AND AT DAWN) IT'S A COMPLETE VISION IMPAIRMENT. THE PROBLEM STEMS FROM A DEFECTIVE BONDING GLUE APPLIED DURING THE MANUFACTURING PROCESS. ONCE SEPARATION BEGINS TO SPREAD LIKE A WILDFIRE. THE UNACCEPTABLE REPAIR ESTIMATE PROVIDED BY JAGUAR, $3,500.00 TO $4,500.00, TO REPLACE THE ENTIRE DASH. UNNECESSARY AS THE DEFECT IS THE BONDING GLUE, NOT THE HARDWARE. JAGUAR & OFFICIAL OEM FORUMS SUGGEST A... "COST EFFECTIVE ALTERNATIVE." THE REMEDY VIA THIRD PARTIES: REMOVE THE DASHBOARD, SEPARATE THE LEATHER, CLEAN, APPLY A NEW BONDING GLUE, CURE, AND REINSTALL. BECAUSE THE DASHBOARD IS NO LONGER FLAT, ON SUNNY DAYS & ESPECIALLY AT DUSK AND DAWN, THE LARGE BUBBLES & WAVES CAUSE LIGHT TO REFLECT DIRECTLY TO THE WINDSHIELD & THE OPERATORS EYES. THE RESULTING REFLECTION / GLARE RENDERS THE VEHICLE COMPLETELY UNSAFE TO OPERATE DURING THE PREVIOUSLY MENTIONED CONDITIONS. SAFETY IS IMPORTANT & JAGUAR SHOULD ADDRESS THIS ISSUE VIA RECALL & NOT LEAVE THE COSTLY REMEDY FOR THIS KNOWN DEFECT TO THE CONSUMER & POTENTIALLY UNQUALIFIED THIRD PARTY REPAIR FACILITIES. THIS KNOWN PROBLEM EFFECTS A MAJORITY OF 2009-2011 XF MODELS. JAGUAR ACKNOWLEDGE THE ISSUE AS EARLY 2009. YET CONTINUED TO USE A MANUFACTURING PROCESS KNOWN TO BE DEFECTIVE. THE KNOWN DEFECT CAN CAUSE TEMPORARY BLINDNESS WHILE OPERATING THE VEHICLE. THE CONSEQUENCES OF DRIVING WHILE BLIND ARE OBVIOUS. JAGUAR, SHOULD BE REQUIRED TO REMEDY THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887895July 22, 2016
STRUCTURE:BODY
DASHBOARD LEATHER IS PEELING OFF. GLUE IS OFF I GUESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871821June 1, 2016
UNKNOWN OR OTHER
DASHBOARD RIPPLED. TOOK TO A SPECIALIST AND THEY STATED THAT THIS ISSUE IS A DEFECT. THE DASHBOARD LETTER SHRINKS AND IT SEPARATES FROM THE FOUNDATION OF THE DASH WHICH CAUSE IT TO STICK UP AND LEAVE A GAP BETWEEN THE DASH AND WINDSHEILD. CALLED JAGUAR HEADQUARTERS. HAVEN'T HAD MUCH LUCK ON RETURN CALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839446March 2, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAYS, DUSK/DAWN), IS COMPLETE VISION IMPAIRMENT. THE PROBLEM STEMS FROM A DEFECTIVE GLUE / BONDING AGENT APPLIED DURING THE MANUFACTURING PROCESS. ONCE SEPARATION BEGINS IT PROGRESSES AND SPREADS LIKE CANCER. THE UNACCEPTABLE REPAIR ESTIMATE PROVIDED BY JAGUAR, $3,500.00 TO $4,500.00, TO REPLACE THE ENTIRE DASH. UNNECESSARY AS THE DEFECT IS THE BONDING AGENT, NOT THE HARDWARE. JAGUAR & OFFICIAL OEM FORUMS SUGGEST A... "COST EFFECTIVE ALTERNATIVE." THE REMEDY VIA THIRD PARTIES: REMOVE THE DASHBOARD, SEPARATE THE LEATHER, CLEAN, APPLY A NEW BONDING AGENT, CURE, AND REINSTALL. BECAUSE THE DASHBOARD IS NO LONGER FLAT, ON SUNNY DAYS & ESPECIALLY AT DUSK AND DAWN, THE LARGE BUBBLES & WAVES CAUSE LIGHT TO REFLECT DIRECTLY TO THE WINDSHIELD & THE OPERATORS EYES. THE RESULTING REFLECTION / GLARE RENDERS THE VEHICLE COMPLETELY UNSAFE TO OPERATE DURING THE PREVIOUSLY MENTIONED CONDITIONS. SAFETY IS IMPORTANT AND JAGUAR SHOULD ADDRESS THIS ISSUE VIA RECALL AND NOT LEAVE THE COSTLY REMEDY FOR THIS KNOWN DEFECT TO THE CONSUMER & POTENTIALLY UNQUALIFIED THIRD PARTY REPAIR FACILITIES. THIS KNOWN PROBLEM EFFECTS A MAJORITY OF 2008-2011 XF MODELS. JAGUAR ACKNOWLEDGE THE ISSUE AS EARLY 2008. YET CONTINUED TO USE A MANUFACTURING PROCESS KNOWN TO BE DEFECTIVE. THE KNOWN DEFECT CAN CAUSE TEMPORARY BLINDNESS WHILE OPERATING THE VEHICLE. THE CONSEQUENCES OF DRIVING WHILE BLIND ARE OBVIOUS. JAGUAR, SHOULD BE REQUIRED TO REMEDY THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816812December 29, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONSUMER EXPERIENCED AN UNINTENDED ACCELERATION. THE CONTACT TAPPED THE BUMPER OF ANOTHER VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT RESIDENCE WITH MINIMAL DAMAGE. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AT LEAST SIX TIMES PRIOR TO THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 04/07/16*LJ THE CONSUMER STATED THE ACCIDENT WAS MINOR. WHEN HER HUSBAND CHANGED LANES, TO MAE A TURN, TRAFFIC WAS STOPPED FOR A RED LIGHT, HE APPLIED THE BRAKE, HOWEVER, THE RPM'S INCREASED. HER HUSBAND STOPPED THE VEHICLE, BY SHIFTING TO NEUTRAL AND QUICKLY BACK TO DRIVE. UPDATED 05/06/16.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10733255July 10, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 JAGUAR XF. WHILE DRIVING 15 MPH, THE TRANSMISSION WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER WHO DIAGNOSED THAT THE FUEL REGULATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR A SECOND DIAGNOSTIC TESTING. THE DEALER DIAGNOSED THAT THE FAILURE WAS AN INTERNAL FAILURE INSIDE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726416June 21, 2015
POWER TRAIN
THE REAR DIFFERENTIAL SEAL FAILED DUE TO FAULTY MANUFACTURING PROCESS WHEREIN CONTAMINATED "LIFETIME" DIFFERENTIAL FLUID WAS SEALED INTO THE DIFFERENTIAL HOUSING CAUSING EXCESSIVE AND PREMATURE PINION GEAR WEAR. THIS WEAR RESULTS IN MOVEMENT OF THE HALF SHAFTS AND THE DESTRUCTION OF THE DIFFERENTIAL SEALS. IN ORDER TO REMEDY THE SITUATION AN ENTIRE "NEW" DIFFERENTIAL MUST BE INSTALLED. SIMPLY ORDERING REPLACEMENT SEALS AND PINION GEARS WILL NOT SUFFICE AS THE DIFFERENTIAL DESIGN WAS CHANGED AND THE NEW COMPONENTS ARE OF A DIFFERENT SIZE, WHICH RESULTS IN REQUIRING COMPLETE REPLACEMENT OF THE REAR DIFFERENTIAL AT A COST OF ANYWHERE FROM $6200 - $8900, ACCORDING TO JAGUAR DEALERSHIPS. JAGUAR IS FULLY AWARE OF THIS ISSUE AND HAVE ISSUED MANY TSB REGARDING SAME; HOWEVER, THEY FAILED TO TAKE PREVENTIVE ACTION ON TENS OF THOUSANDS OF VEHICLES, MANY OF WHICH DID NOT SHOW SYMPTOMS OF FAILURE UNTIL AFTER THE MANUFACTURER'S WARRANTY EXPIRES, RESULTING IN HEFTY BILLS TO UNSUSPECTING OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677052January 21, 2015
STRUCTURE
MY ENTIRE DASHBOARD IS AUTOMATICALLY DISMANTLING ON IT'S OWN. THERE ARE BUBBLES EVERYWHERE AND IT'S SEPARATING FROM THE CONSOLE. I AM AFRAID THAT IT WILL THE OPERATION OF THE AIRBAG RESTRAINT SYSTEM IF EVER IN AN ACCIDENT. I DON'T USE ANYTHING ON MY DASHBOARD TO CLEAN IT EXCEPT FOR A DUSTER. I AM AFRAID FROM IT BUBBLING ALL OF A SUDDEN IT MAY EVENTUALLY FLY OFF OR GET WORSE AND OBSTRUCT MY DRIVING VIEW. I TOOK THE VEHICLE TO JAGUAR AND THEY DO NOT WANT TO FIX THE DASHBOARD. INSTEAD, THEY ARE TELLING ME I CAN HAVE THEM FIX IT FOR A FEE OF $3800+. I EXPLAINED TO THEM IT SHOULD BE COMING APART IN THE FIRST PLACE FOR IT TO NEED FIXING. I AM SO DISGUSTED AND AGGRAVATED. THE ENTIRE CAR NEEDS TO BE RECALLED BECAUSE IT IS JUST A PIECE OF JUNK. IT HAS GREAT ENGINE PERFORMANCE, BUT MASSIVE GLITCHES INCLUDING ELECTRICAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677057January 21, 2015
ELECTRONIC STABILITY CONTROL (ESC)
MY ENTIRE CAR SHUTDOWN AND I COULD NOT GAIN ACCESS TO THE INTERIOR WITHOUT USE OF MY EMERGENCY KEY. I HAD THE BATTERY AND ALTERNATOR TESTED AND THEY WERE BOTH FINE. THIS HAPPENED TWICE. ONCE THE CAR BECAME OPERATIONAL AGAIN MY KEYS NO LONGER WORKED AND THE MODULE HAD TO BE REPLACED ALONG WITH THE KEYS FOR ME TO GAIN ENTRY TO CRANK THE CAR. THAT CAME AT A HEALTHY PRICE TAG FROM THE JAGUAR DEALERSHIP OF $1400+. THE ENTIRE CAR JUST SHUTS DOWN COMPLETELY WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677055January 21, 2015
EXTERIOR LIGHTING
THE SENSOR FOR THE LIGHT OVER MY REAR VIEW MIRROR KEEPS FLICKERING. I HAD THE SENSOR REPLACED WHEN I INITIALLY PURCHASED THE VEHICLE. THE SENSOR APPARENTLY IS UNSTABLE AND NEEDS REPLACING AGAIN. THE LIGHT CONSTANTLY FLICKERS CAUSING VISIBILITY TO BE DIFFICULT IN SEEING ONCOMING TRAFFIC. THIS SEEMS LIKE IT WOULD BE A HUGE SAFETY ISSUE THAT CAN RESULT IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652984November 6, 2014
AIR BAGS, VISIBILITY/WIPER, STRUCTURE
THE DASHBOARD IS BUBBLED UP AND SEPARATED CAUSING DECREASED VISIBILITY DUE TO GLARE FROM GLUE AND POSSIBLE OBSTRUCTION OF AIRBAG DEPLOYMENT DUE TO DASHBOARD WARPING. AFTER BEING INSPECTED BY DEALER, ONLY OPTION GIVEN WAS TO REPLACE THE DASHBOARD WHICH IS NOT COVERED BY WARRANTY. ALSO WOOD GRAIN INTERIOR TRIM SPLINTERS ON DASHBOARD BELOW NAVIGATION SCREEN, IN DOOR INSERT PANELS AND IN CENTER CONSOLES CAUSING CUTS AND SPLINTERS. THIS ALSO WAS NOT COVERED BY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644546October 14, 2014
POWER TRAIN
MY CAR WAS DRIVING FINE AND FOR SOME REASON THE REAR GEAR SHAFT OR SO I HEARD IT IS CALLED FAILED AND WAS NOT ALLOWING ME DRIVE THE CAR WITHOUT A LOUD GRINDING SOUND AND WHEN THE GEARS LOCKED UP THE CAR WOULD STOP VERY QUICKLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643999October 11, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD BUBBLES UP AND SEPARATES CAUSING DECREASED VISIBILITY DUE TO GLARE FROM GLUE AND POSSIBLE OBSTRUCTION OF AIRBAG DEPLOYMENT DUE TO DASHBOARD WARPING. AFTER BEING INSPECTED BY DEALER, ONLY OPTION GIVEN WAS TO REPLACE THE DASHBOARD WHICH IS NOT COVERED BY WARRANTY. ALSO WOOD GRAIN INTERIOR TRIM SPLINTERS ON DASHBOARD BELOW NAV SCREEN, IN DOOR INSERT PANELS AND IN CENTER CONSOLES CAUSING CUTS AND SPLINTERS. THIS ALSO WAS NOT COVERED BY WARRANTY. ALSO HORN PAD WORKS INTERMITTENTLY CAUSING A DANGEROUS SITUATION. AFTER BRINGING TO DEALER IT WAS DIAGNOSED USER ERROR THAT I WAS NOT HITTING THE PAD HARD ENOUGH. AFTER DEALER HIT PAD SO HARD IT BENT THE EMBLEM ON HORN, DEALER THEN REFUSED LIABILITY FOR PARTS BROKEN WHILE IN SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643943October 10, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AS THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637847September 21, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I PURCHASED THE 2009 JAGUAR XF SUPERCHARGE AND I HAD MULTIPLE STALLS IN THIS VEHICLE , WHERE IT WOULD STOP WORKING AND THE READING BOARD WOULD READ DEFAULT SYSTEM AND WOULD NOT START FROM ANYWHERE TO 2-20 MINUTES. I TOOK THE VEHICLE IN OF COURSE SEVERAL TIMES AND THEY ONLY INDICATED IT ONE TIME ON ONE INVOICE, EVEN THOUGH I HAD THE RECURRING ISSUE WITH THIS CAR. I FINALLY TOOK A VIDEO AND GAVE IT TO THE JAGUAR SHOP IN WALNUT CREEK (EUROPEAN JAGUAR), AND THEY SENT THE VIDEO TO THE MANUFACTURE. I WAS CONTACTED BY LETTER BY THE MANUFACTURER SAYING SORRY FOR YOUR TROUBLE. I ALSO SPOKE TO [XXX] MY ADVISOR WHO EXPLAINED THAT THE MANUFACTURE NEW THE PROBLEM. NOTHING SEEMED TO FIX THIS ISSUE AND FINALLY ON MAY 3, 2011, I WAS TRAVELING ON 580 WESTBOUND AND THE CAR EXPLODED INTO FLAMES. I ESCAPED BUT WITH INJURIES TO THE RIGHT WRIST AND RIGHT KNEE, AND LEFT ANKLE, NEEDING SURGERY AND PTSD. I WAS TOLD THAT MY VEHICLE HAD THE SAME TYPE OF 2010 MODELS THAT WERE RECALLED, AS TO THE GAS FLANGE /GAS TANK SYSTEM, THAT COULD BE RELATED. I, HOWEVER WANT TO MAKE A COMPLAINT BECAUSE FOR THE SAFETY OF OTHERS AND IF MY CHILDREN WHO WERE IN THE VEHICLE EARLIER THAT MORNING AT 7:50 AM , THEY WOULD HAVE ENDED IN TWO DEATHS, LIKELY THREE TRYING TO RESCUE THEM. THE EXPLOSION OCCURRED AT APPROXIMATELY 10;30 A.M. ON MAY 3, 2011. I WOULD LIKE TO THANK YOU FOR YOUR TIME AND COOPERATION IN TAKING THE COMPLAINT. I CAN FORWARD PHOTOS AND ANYTHING ELSE YOU WOULD REQUIRE IF NEEDED. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10606689June 28, 2014
POWER TRAIN
WHILE IN THE ACT OF PARKING MY FATHER N LAW'S CAR AT THE MALL. I BEGAN TO PULL THE CAR FORWARD AFTER A COMPLETE STOP WITH MY FOOT COVERING AND APPLYING THE BRAKE AS ANOTHER CAR BEGAN TO PASS IN FRONT OF ME. HIS 2009 JAGUAR XFL SURGE AND ACCELERATED VIOLENTLY WHILE THE BRAKES WERE APPLIED. ALTHOUGH THIS ACTION DIDN'T CAUSE ANY ACCIDENT OR INJURY TO ANYONE NOR PROPERTY DAMAGE. THIS OCCURRENCE WAS NOT THE FIRST WHILE DRIVING HIS CAR DURING MY VACATION IN PUERTO RICO. I'M WRITING TO MAKE OTHERS AWARE OF THE UNSOLICITED ACCELERATION PROBLEM THIS CAR HAS FOR FEAR OF NOT JUST MY SAFETY AND MY FAMILY'S SAFETY BUT OTHER CONSUMERS WHO MIGHT HAVE PURCHASED THIS CAR AND ARE EXPERIENCING THE SAME PROBLEM. JUNE 28TH, 2014 [XXX].*TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597270June 9, 2014
STRUCTURE
DASHBOARD STARTS TO BUBBLE UP AND COME APART WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597267June 9, 2014
EXTERIOR LIGHTING
THE REAR LED BULBS GOES OUT ONE BY ONE UNTIL THERE ALL OUT LEAVING YOU WITH NO OTHER CHOICE BUT TO REPLACE THE ENTIRE TAIL LIGHT LENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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