Infiniti QX60 Complaints (2015)

95 consumer complaints on file.

#11065520January 28, 2018
STRUCTURE:BODY
SUNROOF SUDDENLY EXPLODED AT HIGHWAY SPEED, BUT AFTER ONLY A 5 MINUTE TRIP WITH ALL WINDOWS UP. NO WEATHER ISSUES, NO DAMAGE TO THE SHADE PANEL; WAS NOT HIT BY ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959018March 7, 2017
AIR BAGS
TAKATA RECALL THIS WEEK WE TOOK OUR 2015 INFINITI TO THE DEALERSHIP IN SPOKANE, WA IN ORDER TO REPAIR THE PASSENGER AIRBAG THAT WAS INCORRECTLY TURNING OFF WHEN AN ADULT SAT IN THAT SEAT. WE ASSUMED THE PROBLEM WAS RESOLVED, HOWEVER WITHIN A DAY OR SO THE INDICATOR LIGHT AGAIN TURNED ON STATING THAT THE PASSENGER AIRBAG WAS OFF. THIS HAPPENED WITH AN ADULT RIDING IN THE SEAT. WE ARE TERRIBLY CONCERNED THAT OUR CAR IS NOT SAFE. WE HAVE A LARGE FAMILY AND THIS IS OUR ONLY AVAILABLE TRANSPORTATION. IN ORDER FOR OUR FAMILY TO FIT IN THIS CAR WE MUST HAVE SOMEONE RIDE IN THE FRONT PASSENGER SEAT. WE HAVE PHONED THE DEALER, BUT THEY HAVE NOT YET RETURNED OUR CALL. WE LIVE IN MONTANA...HOURS FROM THE NEAREST INFINITI DEALER. WE HAVE ALREADY INCURRED THE COST OF DRIVING ALL THE WAY TO WASHINGTON FOR THE RECALL REPAIR AND STAYING AT A NEARBY HOTEL. WE ARE WORRIED ABOUT DRIVING AGAIN WITH A MALFUNCTIONING AIRBAG OVER TWO MOUNTAIN PASSES IN THE WINTERTIME IN ORDER TO HAVE THE DEALER TRY THE SAME FIX A SECOND TIME. CLEARLY SOMETHING IS WRONG WITH THIS RECALL FIX. MY FAMILY DESPERATELY NEEDS YOUR HELP. WE STRONGLY ENCOURAGE YOU TO LOOK INTO THIS MATTER ON OUR BEHALF. ANY HELP IN ADDRESSING THIS POTENTIALLY LIFE THREATENING SAFETY ISSUE WOULD BE GREATLY APPRECIATED. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954597February 14, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALKED BEHIND THE VEHICLE TO SEE DAMAGE. BECAUSE THE REAR LIGHTS AND BRAKE LIGHTS STICK OUT FURTHER THAN THE BUMPER THE LIGHTS ARE DAMAGED. I TOOK IT TO THE DEALER THE NEXT DAY, TMO CAME OUT TO LOOK AT MY ISSUE. HE TESTED THE BACK UP WITH AN EMPLOYEE STANDING BEHIND THE SAME SENSOR. IT DID IT'S JOB AND STARTED BEEPING AT APPROX A FT. FROM THE EMPLOYEE WHO WAS WEARING DARK UNIFORM CLOTHES. I WAS DISMISSED THAT THEY COULDN'T TEST THE SENSOR BECAUSE IT WAS DAMAGED (WHY WOULD AN EXECUTIVE PUT AN EMPLOYEE BEHIND THE SAME "DAMAGED" SENSOR THAT WORKED? I ASKED TMO OK HUMOR ME AND BACK INTO THAT BEIGE WALL OVER THERE - HE SAID TO GET IN,PASSENGER. HE PROCEEDED TO BACK INTO THE WALL, NEITHER LIGHTS NOR SENSOR LIGHT UP OR BEEPED. I LOOKED AT THE CAMERA LOOKED LIKE LOTS OF ROOM LEFT. I TOLD HIM TO KEEP GOING - SEE HOW CLOSE YOU CAN GET. HIS ANSWER WAS NO, MAYBE YOUR RIGHT IT DOESN'T DETECT LIGHT COLOR OBJECTS. CALL CONSUMER AFFAIRS AND TELL THEM. CONSUMER AFFAIRS BRANDON CALLED TODAY, HE SAID TO HOLD WHILE HE CALLED THE DEALER TO GET AN INTERNAL SPECIALIST SCHEDULED TO CHECK OUT THE SENSOR WITH THE SERVICE DEPT. BRANDON GOT BACK ON THE LINE AND SAID SINCE IT WAS A COLLISION NO WAY TO CHECK THE SENSORS. WELL, I HAVE A DRIVERS SENSORS THAT WASN'T AFFECTED TEST THAT ONE. THEY DECLINED. MY OWN FAMILY TESTING SHOWS THE SENSORS DO NOT DETECT A BEIGE OR WHITE COLOR UNTIL THE POINT OF IMPACT. I WAS TOLD NOT TO RELY ON ELECTRICAL THEY ARE AIDS ONLY AND COULD FAIL. BEWARE OF PEOPLE IN BEIGE OR WHITE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10950452February 9, 2017
UNKNOWN OR OTHER
DRIVING TO WORK ON THE EXPRESSWAY AROUND 8:45 A.M. IN THE MIDDLE LANE AND HEARD A LOUD NOISE SIMILAR TO A TIRE BLOWOUT. THEN HEARD PIECES OF GLASS FALLING ON THE INSIDE COVER OF THE SUNROOF. SUNROOF GLASS HAD EXPLODED. TRAFFIC WAS NOT HEAVY AND WEATHER WAS GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946581January 20, 2017
POWER TRAIN
THE VEHICLE DOES NOT ACCELERATE WHEN COMMANDED USING THE ACCELERATOR PEDAL, THERE IS A REVVING THEN A SUDDEN JERK FORWARD. THIS HAPPENS WHEN DRIVING AT LOW SPEEDS, IN STOP AND GO CONDITIONS AND WHEN CHANGING LANES OR ATTEMPTING TO PASS. THE VEHICLE ALSO HAS A TENDENCY TO JERK OR SURGE FORWARD IN TIGHT PARKING SITUATIONS. THERE HAVE RECENTLY BEEN INSTANCES WHERE MY WIFE WAS ALMOST JERKED FORWARD INTO A BRICK RETAINING WALL. I HAVE BEEN ALMOST JERKED INTO THE REAR OF VEHICLES IN FRONT OF ME WHILE IN STOP AND GO DRIVING SITUATIONS. THE VEHICLE HAS BEEN INTO THE DEALERSHIP ON 8 DIFFERENT OCCASIONS FOR THIS PROBLEM WHICH THEY SAY "THEY CAN NOT RE-CREATE" THE EVENT OR GET A CODE ON THEIR DIAGNOSTIC EQUIPMENT FOR. THEREFORE, THEY SAY THEY CANNOT DO ANYTHING ABOUT IT. ALSO, THEY ALLEGE THAT THEY HAVE DRIVEN THE VEHICLE TO TRY TO RECREATE THE EVENT BUT THE LEGAL DOCUMENTATION THEY NOTE THE MILEAGE ON DOES NOT EVER VERIFY THAT. IN SHORT THIS VEHICLE IS DANGEROUS TO DRIVE ON THE FREEWAY OR IN TOWN AND COUNTRY DRIVING SITUATIONS. IT CREATES UNDUE STRESS ON THE DRIVER AND IN MANY CASES OUR PASSENGERS HAVE BEEN FRIGHTENED WHEN RIDING WITH US. PLEASE HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944334January 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V381000 (AIR BAGS), BUT THE REMEDY CAUSED THE AIR BAG WARNING INDICATOR TO REMAIN ILLUMINATED. THE CONTACT MENTIONED THAT THE DEALER FAILED TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,418.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908083September 20, 2016
POWER TRAIN
TRANSMISSION SLIPS AND THEN SURGES. VERY FREQUENTLY, WHEN THE ACCELERATOR PEDAL IS DEPRESSED THERE IS NO ACCELERATION WITHOUT SIGNIFICANT DELAY. THE VEHICLE SURGES IN HEAVY TRAFFIC SITUATIONS AND ON MORE THAN OCCASION, HAS CAUSED NEAR ACCIDENTS. THE VEHICLE DOES THIS IN STOP AND GO DRIVING SITUATIONS AS WELL AS IN FREEWAY DRIVING SITUATIONS. THERE IS NO WAY TO DETERMINE OR TELL WHEN THIS WILL HAPPEN. IT CREATES AN EXTREMELY UNSAFE DRIVING SITUATION WHICH IF LEFT UNCHECKED COULD CREATE A LIFE THREATENING SITUATION. THIS HAPPENS ON AN ALMOST DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903626September 5, 2016
STRUCTURE:BODY
I FOUND OUT ON SATURDAY MORNING,THAT MY SUNROOF WAS BROKEN(LOOKS LIKE EXPLODE FROM THE INSIDE OUT),I CHECKED FROM ANY STONES OR ANY DEBRIS(THAT COULD HIT MY CAR AROUND MY DRIVEWAY,BUT THERE WERE NOTHING AROUND THE CAR AND THERE WERE NO MARKS ON THE ROOF AS WELL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873473June 9, 2016
AIR BAGS
WE PURCHASED A NEW 2015 QX 60 INFINITY IN MAY, 2015. WE NOTICED WHEN MY WIFE SAT IN THE FRONT PASSENGER SEAT, THE AIR BAG LIGHT WENT ON INDICATING THE AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT. DURING THE 6 MONTH SERVICING, I MENTIONED THIS TO THE INFINITY SERVICE DEPT. AND WAS TOLD THEY WOULD RESET THE SENSOR TO ZERO. THEY ALSO SAID THAT IF THE SYSTEM THOUGHT MY WIFE WAS A CHILD BASED ON HER WEIGHT, THE AIRBAG WOULD BE TURNED OFF. AFTER THE SERVICE THE PROBLEM CONTINUED. DURING THE 12 MONTH SERVICING, I AGAIN MENTIONED THE ISSUE AND WAS TOLD THERE WAS A RECALL ON THE SENSOR. THREE WEEKS LATER THEY CALLED TO SAY THE QX 60 WAS READY. WHEN I PICKED IT UP THEY AGAIN SAID IF MY WIFE WAS LESS THAN A CERTAIN WEIGHT, THE AIR BAG WOULD NOT DEPLOY. NOW THE SEAT BELT LIGHT IS ON ALL THE TIME WHETHER MY WIFE IS IN THE VEHICLE OR NOT. WE WERE NOT AWARE OR INFORMED OF THIS ISSUE PRIOR TO BUYING THE CAR. IT MAKES NO SENSE THAT AN INFINITY AIR BAG WILL NOT DEPLOY WITH MY WIFE IN THE PASSENGER SEAT WHEN THERE HAS NEVER BEEN AN ISSUE ON AMY OTHER CAR WE HAVE OWNED. TO ME, THIS IS A SIGNIFICANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873176June 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR FAILED TO RECOGNIZE A PASSENGER IN THE SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863327May 5, 2016
AIR BAGS
WHILE DRIVING WITH AN ADULT OVER 100LB'S IN THE FRONT PASSENGER SEAT THE AIR BAG OFF LIGHT WILL TURN ON. IT SEAMS TO BE CLASSIFYING ADULT PASSENGERS AS CHILDREN AND TURNING THE AIR BAG OFF INCORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836811February 17, 2016
AIR BAGS
AIRBAG RECALL???MY PASSENGER AND REAR AIR BAG DEPLOYED WITHOUT IMPACT OR A PASSENGER? I NEED YOUR HELP! INFINITI STILL HAS MY CAR AND IS TRYING TO PUSH IT UNDER THE RUG. IT COULD HAVE BEEN VERY DANGEROUS IF MY KIDS WERE IN THE CAR. ITS BEEN 6 MONTHS WHERE THEY HAVE GIVEN ME A LOAN AND KEEP TRYING TO GIVE ME NO INFORMATION. MY VIN NUMBER IS [XXX] THE ONLY DAMAGE TO MY CAR FROM THE EXTERIOR IS ONLY THE SCRATCHES ON MY PASSENGER TIRE. MY PHONE NUMBER IS [XXX]. PLEASE ADVISE ON WHAT I SHOULD DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810464December 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE A PASSENGER WAS SEATED IN THE PASSENGER SEAT, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789678November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG DISABLE LIGHT ILLUMINATED. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705414April 13, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE LAP SEAT BELT SCREW, WHICH WAS MOUNTED TO THE DOOR, DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THE SUPPORT SCREW WAS NOT SECURELY INSTALLED DURING PRODUCTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE. UPDATED 6/24/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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