Infiniti QX60 Complaints (2015)

95 consumer complaints on file.

#11456827March 15, 2022
EXTERIOR LIGHTING
Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445686December 31, 2021
ENGINE
I’m reporting a serious safety issue with this Infiniti. Tonight while driving the engine just shut off. We fortunately were not in an accident, but easily could have been. What terrifies me is that this happened twice a few years ago. It was still under warranty so Infiniti inspected it and replaced the entire transmission. The warranty is expired, but this huge safety issue is still happening!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435964October 7, 2021
POWER TRAIN
Transmission failed. The car was shuddering for a while now. The term "shuddering" I learned after describing issue to dealer who told me that looks like a transmission issue. After paying $170 to get it checked, I was told that transmission has premature failure code and must be replaced. I was told that the car is under 60K mileage, but over time period of warranty period by 2 months. They gave me a quote of around $6,500 to replace transmission. My car is 2015 Infinit QX60, which is exactly the same as 2014 version (which has transmission recall). The problem apparently was not fixed for 2015 version, but the recall was only issues for 2013 and 2014. I contacted Initini, however they told me to contact their legal team. This issue should be put on recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433982September 23, 2021
VISIBILITY/WIPER
While driving on a state highway at approximately 65 mph, there was a loud exploding sound followed by loud rushing air. I quickly realized that my sunroof glass had shattered. Fortunately the sunroof shade was closed so no glass came into the vehicle. Besides myself driving, both of my kids were sitting in the back seat and could have been injured by flying glass shards. There were no other vehicles around me and nothing apparently struck my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433551September 19, 2021
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Shuddering, shaking & skipping while driving. It’s a nightmare. The car (QX60- 2015) can’t go over 20 miles without “jumping” on me. I am fearing for my safety. It’s only a bulletin by Infiniti and not a recall. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424850July 14, 2021
AIR BAGS
The contact owns a 2015 Infiniti QX60. The contact stated that while her son was driving 70 mph, the front and rear passenger’s side seat air bag deployed inadvertently. The driver pulled the vehicle over to the side of the road and checked the vehicle. The vehicle was not struck by an object for the air bag to deploy. The driver continued driving back to the residence. There was no warning light illuminated. The contact reached out to the local dealer for the vehicle to be inspected however, an appointment was not yet scheduled. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415962May 10, 2021
UNKNOWN OR OTHER
DRIVING ON INTERSTATE, SUNROOF EXPLODED SPONTANEOUSLY. LARGE HOLE IN SUNROOF GLASS. SOUNDED LIKE A SHOTGUN WENT OFF FOLLOWED BY SHATTERED GLASS. THERE WAS NO PRIOR DAMAGE TO THE GLASS BEFORE IT EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414215April 27, 2021
POWER TRAIN
VEHICLE HAS 73,000 MILES. WHEN DRIVING AND ACCELERATING, THE VEHICLE BEGINS TO SHAKE, JERK AND VIBRATE VIOLENTLY. THIS HAPPENS AT BOTH LOCAL AND HIGHWAY SPEEDS. THE FREQUENCY IN WHICH THIS OCCURS HAS INCREASED SIGNIFICANTLY OVER THE PAST WEEK. THE VEHICLE WAS TAKEN TO THE NISSAN DEALERSHIP. THE DEALERSHIP STATES THAT THIS IS A "PREMATURE TRANSMISSION FAILURE" AND IS RECOMMENDING A FULL REPLACEMENT OF THE TRANSMISSION AT THE CUSTOMERS EXPENSE. NISSAN/INFINITI IS WELL AWARE OF THIS ISSUE, BUT IS APPARENTLY TAKING NO OWNERSHIP IN HELPING CUSTOMERS WITH RESOLVING THIS PREMATURE TRANSMISSION FAILURE. THE BULLETIN THAT THE MANUFACTURE HAS ISSUED NEEDS TO BE ESCALATED TO A RECALL. AN INVESTIGATION INTO THIS MATTER IS OVERDUE AS NUMEROUS CUSTOMERS HAVE EXPERIENCED THIS TRANSMISSION FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405281March 28, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
ON MARCH 26, 2021 THE SUNROOF EXPLODED AND SHATTERED DURING COMMUTE HOME FROM WORK IN DALLAS ON I30 EASTBOUND NEAR THE FERGUSON ROAD EXIT. TRAFFIC WAS SURPRISINGLY LIGHT AND THERE WERE NO LARGE TRUCKS NEAR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396746February 18, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385425December 29, 2020
POWER TRAIN
WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSUES, AND THE INFINITI CORPORATION KNOWS ABOUT IT. HERE IS THE RESPONSE I GOT FROM INFINITI CUSTOMER SERVICE. 12/29/2020 CASE # [XXX] VIN # [XXX] DEAR [XXX] , THANK YOU FOR TAKING THE TIME TO CONTACT INFINITI AND ALLOWING US THE OPPORTUNITY TO BE OF ASSISTANCE. PLEASE HAVE YOUR ATTORNEY SEND A LETTER OF REPRESENTATION TO THE FOLLOWING ADDRESS: INFINITI CLIENT AFFAIRS P.O. BOX 685003 FRANKLIN, TN 37068-5003 CASE #[XXX] HAS BEEN UPDATED TO DOCUMENT THIS CONCERN. PLEASE FEEL FREE TO SEND US AN EMAIL OR CONTACT US DIRECTLY AT 1-800-662-6200 (OPTION 7) WITH ANY QUESTIONS OR COMMENTS. HERE IS SOME LINK WITH CUSTOMER WITH THE SAME ISSUES HTTPS://WWW.TRUEDELTA.COM/INFINITI-QX60/TRANSMISSION-PROBLEMS-1224 HTTPS://YOUTU.BE/LQFBKCTQHYO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372431October 30, 2020
ELECTRICAL SYSTEM
THE BACK HATCH DOOR DOES NOT ALWAYS OPEN WHEN EITHER USING THE CAR FAUB, BUTTON IN THE INTERIOR OR MANUALLY ON THE HATCH ITSELF. IT WILL PARTIALLY OPEN AND THEN IT WILL BEEP AND TRY AND CLOSE ON ITS OWN, MAKING IT DIFFICULT TO EITHER PUT SOMETHING IN OR TAKE OUT OF THE BACK OF CAR WITHOUT IT CLOSING ON YOUR HEAD BECAUSE THE SENSOR DOES NOT ALERT THAT I AM THERE. THEN TO CLOSE THE HATCH I HAVE TO FORCE IT DOWN BECAUSE THE CLOSE BUTTON ON THE HATCH WILL NOT WORK...IT'S BEEN VERY FRUSTRATING BECAUSE IT'S BEEN HAPPENING FOR MONTHS NOW. SOMETIMES IT OPENS WHEN PROMPTED HOWEVER THE MAJORITY OF THE TIMES IT DOES NOT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366207October 24, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT'S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW AND THERE IS STILL NO OFFICIAL INFINITY QX60 2015 RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338805July 11, 2020
POWER TRAIN
THE TRANSMISSION WAS REALLY BAD ON THE FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330180June 22, 2020
SERVICE BRAKES
ISSUE: EVERY 2-3 MONTHS CAR HAS HAD A TOTAL BREAK FAILURE. BY TOTAL BRAKE FAILURE I MEAN PEDAL GOES ALL THE WAY TO BOTTOM AND SEAT BELTS TIGHTEN WITH 0 BREAKING POWER. PUMPING BREAKS 2-3 TIMES THEN RETURNS TO NORMAL. ISSUE IS NOT EASILY REPEATABLE. ONLY OTHER SYMPTOM IS BREAK PEDAL SEEMS A BIT SOFTER THAN USUAL. ISSUE HISTORY: ISSUE FIRST STARTED SPRING/SUMMER 2019. TRIED VARIOUS ITEMS TO FIX ISSUE INCLUDING: BLEEDING BREAK LINES, SWITCHING MASTER CYLINDER, ETC. CAR PRIMARILY SERVICED AT JIM LUPIENT INFINITY DEALER. LAST ITEM DEALER WANTED WAS TO REPLACE WAS THE ABS , BUT IN BIG CAPITAL LETTERS (MAY NOT FIX ISSUE). CONTACTED INFINITY CONSUMER ASSISTANCE AND GOT 0 ASSISTANCE. INFINITY CASE NUMBER: 40461337 THIS CAR, AS IS, IS A BAD ACCIDENT WAITING TO HAPPEN. WE SOLD THE CAR TO THE INFINITY DEALER WELL BELLOW COST AS COULD NOT IN GOOD CONSCIENCE SELL IT TO SOMEONE ELSE DUE TO HOW UNSAFE IT IS. THIS ISSUE NEEDS TO BE REPORTED AND INVESTIGATED AND POTENTIALLY ISSUE A RECALL. ISSUE SIMILAR TO NHTSA ID NUMBER: 11318845 INFINITY CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328769June 14, 2020
STRUCTURE:BODY
DRIVING ON AN OPEN FREEWAY, THE SUNROOF SHATTERED FROM THE INSIDE OUTWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322728April 29, 2020
AIR BAGS
THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318845March 20, 2020
SERVICE BRAKES
INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. 1. BRAKE PEDAL SINKS SLOWLY TO FLOOR WHEN BRAKING OR IN STOP. WHEEZING OR CHIRPING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE PERSISTS THE ENTIRE TIME THE CAR IS IN USE. HAD SEVERAL NEAR MISSES WITH HITTING VEHICLES AND PEDESTRIANS IN FRONT. VEHICLE HAS ONLY 32K MILES. PROBLEM IS REDUCED WHEN INTELLIGENT BRAKE ASSIST (IBA) IS TURNED OFF. MECHANICS ADVISED PROBLEM WITH ABS ACTUATOR AND SIMILAR ISSUES REPORTED ON 2014 TO 2017 MODELS. RECALL MUST BE MADE AS SON AS POSSIBLE AS THERE ARE SAFETY CRITICAL AND OTHER DRIVERS EXPERIENCING SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298420January 10, 2020
ENGINE
I HAVE NOTICED MY CAR STUTTER A BIT WHEN I ACCELERATE AT A LOW SPEED. IT HAPPENED INFREQUENTLY BUT AS TIME HAS GONE ON IT HAS GOTTEN MUCH WORSE. WHEN I BROUGHT TO DEALERSHIP THEY CHARGED ME $100 TO PUT IT ON THE COMPUTER TO REPROGRAM IT, OF WHICH I THOUGHT WAS ODD. IT WAS TOLD TO ME IN ORDER TO GET AN ACCURATE READING ON THIS MAKE AND YEAR THIS NEEDED TO BE DONE. AFTER DRIVING ANOTHER 1K MILES, IT WOULD REVEAL THE PROBLEM OF WHICH IS A VALVE SYSTEM ISSUE IN THE ENGINE THAT CAN LEAD TO A FAULTY TRANSMISSION. THIS IS A KNOWN PROBLEM FROM THE RESEARCH I'VE DONE. IT IS KNOWN THAT THE 2013, 2014 AND SOME 2015(IF MANUFACTURED IN 2014) INFINITI'S HAVE THIS ISSUE!! THE DEALERSHIP NOW RECOMMENDS ME FIXING THE WHOLE VALVE SYSTEM. THEY WILL GIVE ME A DISCOUNT BUT THAT THIS IS ON ME AS THE CONSUMER. THIS IS NOT A WEAR AND TEAR ISSUE, IT IS A KNOWN DEFECT THAT THIS MODEL/YEAR HAS AND IM VERY DISAPPOINTED THAT I HAVE TO PAY TO FIX SOMETHING THAT HAS BEEN AN EXISTING ISSUE WITH THIS CAR AND I'M NOT GUARANTEED THAT IT WILL CORRECT THE PROBLEM EVEN IF I DO FIX IT. AS A HUGE COMPANY AS INFINITI I WOULD THINK THEY WOULD STAND BEHIND THEIR CARS ESPECIALLY WHEN THE VALUE SYSTEM IS IMPERATIVE TO MAKE THE CAR WORK PROPERLY AND COULD LEAD TO TRANSMISSION FAILURE IN THE FUTURE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292499January 1, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SHUDDERING WHILE DRIVING P0776 CODE TRANSMISSION SKIPPING WHILE DRIVING STALLING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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