Infiniti QX56 Complaints (2012)

57 consumer complaints on file.

#11306305January 31, 2020
UNKNOWN OR OTHER
MY 2012 INFINITI QX56 NEEDS A NEW TIMING CHAIN AND INIFINITI SAID THERE WAS A RECALL BUT NOT ON MY PARTICULAR VIN NUMBER. IT SEEMS ODD THAT I HAVE THE YEAR AND MAKE OF THE CAR WITH THE EXACT REPAIRS NEEDED AS THE RECALL BUT THEY AREN'T COVERING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289989December 18, 2019
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE MAY BE SLOW TO REGISTER, FAIL TO READ FULL WHEN THE GAS TANK IS ACTUALLY FULL, OR READ INACCURATELY. WHEN FILLING GAS TANK TO FULL, AFTER 30 MILES THE GAUGE IS READING 2/3 OF A TANK OR LESS WHILE THE MILES TO EMPTY READING IS STILL HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267989October 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. IN ADDITION, THERE WAS A HUMMING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST HOUSTON INFINITI (12200 KATY FWY, HOUSTON, TX 77079, (281) 589-8900) WHERE IT WAS DIAGNOSED THAT THE BRAKES WERE WEARING DOWN. THE CONTACT STATED THAT THE DEALER DID NOT DIAGNOSE THE HUMMING NOISE. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING PUMP WAS REPLACED BY AN INDEPENDENT MECHANIC. THE HUMMING NOISE RECURRED. THE CONTACT STATED THAT THE MECHANIC CALLED THE INFINITI DEALER AND WAS INFORMED THAT IT WAS DUE TO THE TIMING CHAIN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240421July 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I HAD MY CATALYTIC CONVERTER REPLACED BACK IN DECEMBER 2016 . THERE WAS A RECALL FOR CATALYTIC CONVERTER SO I HAD IT REPLACED. NOW THE CHECK ENGINE LIGHT IS BACK ON SO I GOT IT CHECKED OUT AND WAS TOLD THAT I NEEDED TO REPLACE THE CATALYTIC CONVERTER AGAIN. 35K MILES LATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219307June 11, 2019
POWER TRAIN
MY 2012 INFINITI SEEMS TO BE HAVING THE SAME PROBLEM OTHER INFINITI QX56 OWNERS ARE HAVING. STARTS WITH A LOUD HISSING/WHISTLING SOUND WHICH SEEMS TO GO AWAY AFTER 10-20 MINUTES OF DRIVING AND THE CAR FEELS JUST FINE. TODAY ALL MY DASHBOARD LIGHTS CAME ON AND MY HUSBAND TOOK THE VEHICLE INTO THE INFINITI DEALER, JUST TO HAVE THE MECHANIC RETURN A FEW MINUTES LATER TO INFORM US IT IS A TIMING CHAIN ISSUE. I AM HUGE ON RESEARCHING AND AFTER A FEW HOURS OF RESEARCH AND REALIZING THAT SOME OF THESE MODELS HAVE HAD RECALLS ISSUED ACCORDING TO VIN# FOR THIS SAME EXACT ISSUE, I AM IN AWE ON WHY THIS RECALL IS ONLY BEING APPLIED TO SPECIFIC VIN #'S AND NOT EVERY SINGLE 2012 QX56 MODEL. EVERY COMPLAINT LISTED ONLINE FROM OWNERS OF THESE VEHICLES LIST THE SAME EXACT ISSUE. HOW ARE WE BEING HELD ACCOUNTABLE FOR A MORE THAN OBVIOUS MANUFACTURING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210211May 27, 2019
ENGINE
TAKATA INFLATORS THE VEHICLE WAS RUNNING ON THE HIGHWAY AND EVEN AFTER ACCELERATING IT WON'T RUN ENOUGH TO GET PAST TRAFFIC WHILE CHANGING LANE AND CAUSING SEVERELY DANGEROUS SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202997April 22, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WAS DRIVING HOME, A/C WAS ON, ALL LIGHTS WAS ON, ALL OF A SUDDENLY LOST OF POWER TO THE ENGINE AND WHILE GOING UP HILL, SO I FLOOR IT SO THE VEHICLE SO I CAN GET PAST OVER THE HILL THEN I STARTED TO SMELL SOMETHING THROUGH THE VENTS LIKE IT WAS ON FIRE COMING FROM THE ENGINE BAY SO I PULLED OVER AND TURNED OFF THE ENGINE POP THE HOOD BUT DIDN'T SEE NO FIRE, THEN WHEN I TRIED TO START THE VEHICLE BACK UP IT WOULDN'T SO I WAITED FOR FEW MINUTES AND TRIED AGAIN, THE VEHICLE STARTED BACK UP SO I WENT ON DRIVING AGAIN BUT IT DIDN'T SHOW ANY THING ON THE DASH NO CHECK ENGINE LIGHT AT ALL. IT DONE IT AGAIN LOSE OF POWER TO THE ENGINE AND I STARTED SMELLING SOMETHING BURNING LIKE METAL COMING FROM THE VENTS AGAIN LUCKY I WAS CLOSE TO HOME WHEN IT DONE IT AGAIN, I SHUT THE VEHICLE OFF AND PUT THE SCANNER ON IT, IT THROW OUT 3 CODES BUT IT NEVER SHOWED UP ON THE DASH SAYING CHECK ENGINE LIGHT AT ALL. FOR THE 3 CODES ONE WAS FOR FUEL PUMP OTHER WAS FOR 02 SENSOR AND THE OTHER WAS ECM I BELIEVE, WISH I WROTE THEM ALL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190228March 20, 2019
ENGINE, POWER TRAIN, SUSPENSION
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR COMPANY FIX ALL OF THAT YEAR VEHICLES MAKE AND MODEL. I WAS TOLD NO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186561March 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO INFINITI OF BIRMINGHAM (1804 MONTGOMERY HWY, HOOVER, AL 35244, (205) 403-5221) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179896February 13, 2019
ENGINE, UNKNOWN OR OTHER
ENGINE LIGHT CAME ON DEALER STATES THAT I NEED NEW CATALYTIC CONVERTER ON MY FRONT DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174286February 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHEN THE CONTACT SHIFTED INTO DRIVE AND DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED 25 MPH. THE CONTACT STATED THE VEHICLE WAS SERVICED PER MANUFACTURER RECALL NUMBER: P6305, BUT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172993January 30, 2019
UNKNOWN OR OTHER
I OWN A QX56 AND I BROUGHT IT TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT WAS ON I WAS TOLD BOTH OF MY CATALYTIC CONVERTERS HAVE GONE OUT. I PURCHASED THE EXTENDED WARRANTY BUT THE SAY IT IS NOT COVERED UNDER MY WARRANTY. DOING A LIL RESEARCH ON IT I SEE PLENTY OF PEOPLE ARE HAVING THE SAME PROBLEM. THIS PART SHOULD BE RECALLED OR AT LEAST COVERED UNDER WARRANTY. LOVE MY TRUCK BUT DEFINITELY NOT HAPPY RIGHT NOW. INFINITI NEEDS TO DO SOMETHING ABOUT THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172962January 29, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE ATTEMPTING TO DRIVE AND THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757) AND THE CATALYTIC CONVERTERS WERE REPLACED TWICE IN ONE YEAR. TWO YEARS LATER, THE SAME FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVER'S SIDE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163059December 22, 2018
FUEL/PROPULSION SYSTEM
THE FUEL RAIL PRESSURE CENTER MALFUNCTION IS NOT WORKING. CAR STALLS WHEN DRIVING - CHECK ENGINE LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142909October 26, 2018
SUSPENSION
MY 2012 INFINITI QX56 WITH HBMC DRIVES VERY TWITCHY AND FEELS UNSAFE TO DRIVE. IT HADLES WELL ON PERFECTLY SMOOTH ROADS BUT IF THERE ARE ANY IMPERFECTIONS IT TRIES TO JUMP BACK AND FORTH IN THE LANE. I HAVE HAD THE WHEELS BALANCED AND ALIGNMENT PERFORMED AT THE LOCAL NISSAN DEALER BUT THIS HAS NOT HELPED THE DRIVING CHARACTERISTICS. IF I AM COMING INTO A CORNER TOO FAST THE BACK END WILL SKIP ABOUT AS IF THE REAR ALIGNMENT IS OUT OF WHACK. I AM NOT SURE IF THIS HAS TO DO WITH THE 22" WHEELS BEING TOO HEAVY OR THE DRIVE BY WIRE BEING CALIBRATED TO SENSITIVE OR IF THERE IS SOMETHING WRONG WITH THE SUSPENSION THE DEALER IS NOT SPOTTING. I FEEL LIKE I WANT TO TRADE THE CAR IN AFTER ONLY 4 MONTHS AND 8,000 MILES OF DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131900September 27, 2018
ENGINE
AT 82,000 MILES THE CHECK ENGINE LIGHT CAME ON INDICATING BOTH CATALYTIC CONVERTERS WERE BAD. THEY ARE WARRANTIED TO 80K MILES AND OF COURSE MANUFACTURER WOULD NOT HELP. THIS NEEDS A RECALL, GOOGLE QX56 CATALYTIC CONVERTER AND SEE HOW MANY PEOPLE HAVE HAD THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119825August 14, 2018
FUEL/PROPULSION SYSTEM
THERE'S A STRONG ODOR OF GASOLINE ONCE WE PARK THE VEHICLE. I DID SOME SEARCHES ONLINE AND NOTICED THERE WAS A RECALL FOR NISSAN/INFINIT 2012 VEHICLES DUE TO 'THE FUEL PRESSURE SENSORS MAY NOT HAVE BEEN SUFFICIENTLY TIGHTENED DURING PRODUCTION. AS A RESULT, THE FUEL PRESSURE SENSOR MAY LOOSEN WITH VEHICLE USAGE AND CAUSE A FUEL LEAK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD CAUSE A VEHICLE FIRE.' THIS INCLUDES 2012 INFINIT QX56 WHICH IS THE VEHICLE WE HAVE BUT WHEN I SEARCH MY VEHICLES VIN, YOUR SITE TELLS ME THERE IS NO RECALL. I BELIEVE MORE VEHICLES THAN ORIGINALLY THOUGHT MIGHT HAVE THIS RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103396June 22, 2018
ENGINE
I AM EXPERIENCING THE SAME ISSUES THAT HAVE BEEN POSTED BY SEVERAL OTHERS ON THIS SITE WITH THE CATALYTIC CONVERTER AND THE BATTERY (JN8AZ2NE3C9****, JN8AZ2NF1C9****, AND JN8AZ2NC9C9****). I TOOK IT TO GET CHECKED OUT YESTERDAY AND JUST RECEIVED A CALL FROM THE TECHNICIAN. HE STATED THAT BOTH CATALYTIC CONVERTERS HAVE TO BE REPLACED AND IT WILL COST $5,200. IF THIS IS A COMMON ISSUE, WHY IS INFINITI NOT RECALLING THIS AS AN ISSUE? INSTEAD IT APPEARS THAT THEY ARE MAKING CONSUMERS PAY FOR MECHANICAL PROBLEMS THAT THEY ARE CLEARLY AWARE ARE MANUFACTURING PROBLEMS. I HAVE ALSO HAD TO CALL MY INSURANCE COMPANY TO TOW MY VEHICLE BECAUSE THE BATTERY WAS BEING COMPLETELY DRAINED. IT WAS TOWED TO INFINITI AFTER A FEW INCIDENTS BUT OF COURSE THEY COULD NOT TELL ME WHY I HAD TO KEEP BUYING BATTERIES FOR THE VEHICLE. IF INFINITI FAILS TO ACKNOWLEDGE THESE ISSUES, I WILL NO LONGER PURCHASE THEIR VEHICLES. THIS IS OUTRAGEOUS AND IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081916March 28, 2018
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849538March 28, 2018
ENGINE
2012 INFINITI QX56. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLED AND OTHER MECHANICAL ISSUES WHILE DRIVING. *SMD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX56