Infiniti QX56 Complaints (2011)

78 consumer complaints on file.

#11318253March 16, 2020
ENGINE
ENGINE IS MAKING LOUD WHINING NOISE AND JERKS. NOISE IS HEARD WHEN THE TRUCK STARTS AND IS ON IDDLE. THERE WAS A SERVICE BULLETIN ISSUED IN 2016 ITB16-015. WE WERE NEVER NOTIFIED OF THIS CAMPAIGN. WHEN CALLING INFINITY CORPORATE THEY DENIED FIXING THE ISSUE BECAUSE THEY COULD NOT SEE THE MAINTENANCE RECORD FOR THE TRUCK SINCE IT WAS NOT TAKEN TO AN INFINITY DEALER. THE TRUCK GETS MAINTENANCE FROM OTHER PLACES LIKE JIFFY LUBE ETC. OUR CLAIM WAS DENIED THEY SAID THE CAMPAGIN EXPIRED IN FEBRUARY 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317204March 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING ON AN INCLINE APPROXIMATELY 50 MPH, THE VEHICLE LOSS MOTIVE POWER WITH AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER INFINITI OF GWINNETT, (3090 SATELLITE BLVD, DULUTH, GA 30096), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2016, BY HAYES CHRYSLER/DODGE OF LAWRENCEVILLE LOCATED AT (719 DULUTH HWY, LAWRENCEVILLE, GA 30046), FOR A SIMILAR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297314January 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED UPON START-UP. THE VEHICLE WAS TAKEN TO TWO SEPARATE INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF DIAGNOSTIC TROUBLE CODES: P0420- P0430 CATALYST SYSTEM INEFFICIENCY. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED HOWEVER, THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, CASE NUMBER: 35634299. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291203December 25, 2019
FUEL/PROPULSION SYSTEM
ON A FULL TANK OF GAS I AM ONLY ABLE TO GET ABOUT 200 MILES BEFORE EMPTY. I RECENTLY FILLED UP THE GAS TANK AND DROVE 25 MILES AND I HAVE 3/4 OF A TANK OF FUEL LEFT. I MAINLY DRIVE IN THE CITY, BUT THE RECENT 25 MILE EXAMPLE WAS HIGHWAY DRIVING WITH CRUISE CONTROL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276857October 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 60 TO 65 MPH, THE VEHICLE JERKED AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AREA. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD TO DECELERATE DUE TO THE NOISE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND INITIALLY. THE MECHANIC RESET THE CODES, TEST DROVE THE VEHICLE, PERFORMED A SECOND DIAGNOSTIC TEST, AND LOCATED FAILURE CODES FOR THE TIMING CHAIN, CATALYTIC CONVERTER, AND EXHAUST SYSTEM. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE UNKNOWN MANUFACTURER RECALL FOR THE ENGINE TIMING CHAIN AND CATALYTIC FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267366October 9, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST BATTERY CONNECTION AND THE BATTERY FAILED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND THE BATTERY WAS EITHER REPLACED OR RECHARGED IN SOME CASES. THE VEHICLE WAS TAKEN TO NALLEY INFINITI ATLANTA (678-254-0987, LOCATED AT 2550 THE NALLEY WAY, ATLANTA, GA 30360) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265834October 3, 2019
UNKNOWN OR OTHER
1.-THE DASH BOARD IS UNLEASHING BY THE SUN. ( MELTING ) 2.-THE PAINT IS RISING MY SUV JUST HAVE 70K MILES IT 2011 ( TO DAY OCT 03/2019)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255738September 16, 2019
FUEL/PROPULSION SYSTEM
A CHECK ENGINE LIGHT (CEL) APPEARED ON MY 2011 INFINITI QX56 AT 89K MILES. ERROR IS A BAD CATALYTIC CONVERTER ON BANK 1. THE EXACT MESSAGE ON ODB2 READER IS: P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD BANK 1. THIS ISSUE JUST HAPPENED AFTER I JUST REPLACED A BAD O2 SENSOR AFTER A CEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252448August 30, 2019
FUEL/PROPULSION SYSTEM
LESS THAN A YEAR AFTER I GOT THE TIMING DEBACLE FIXED, I GET A "CHECK ENGINE LIGHT" ON 2011 QX56. ACCORDING TO MY WARRANTY APPROVED MECHANIC BOTH CATS WERE GONE AND WERE NOT COVERED. THIS COMPLAINT IS THE BEGINNING OF MY GOAL OF GETTING ASSURANT OR INFINITI TO OWN THIS PROBLEM SINCE THE COMBINED CA AND FED CAT WARRANTY IS 150K MILES. MY WARRANTY SHOULD COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245467August 21, 2019
SUSPENSION
I PURCHASED MY 2011 INFINITI QX56IN JANUARY OF 2015 WITH 36,6036 MILES ON IT. I TAKE EXCELLENT CARE OF MY VEHICLE MECHANICALLY AND CLEANLINESS. ON AUGUST 17TH, 2019 MY BACK A FRAME AND OTHER REAR SUSPENSION BROKE DUE TO CORROSION AND THE METAL SPLIT APART. MY UNDER CARRIAGE ALSO LOOKS LIKE AND OLD CAR. MY CAR IS WASHED TWICE A WEEK EVEN IN THE WINTER TO REMOVE THE SALT. THIS IS NOT COVERED UNDER ANY OF MY WARRANTIES. IT IS GOING TO COST ME $5,200.00 TO MAKE THIS REPAIR. I HAD TWO CHEVY SUBURBANS THAT I PUT 295,000 MILES ON AND SOLD THEM TO FRIENDS AND THEY ARE STILL DRIVING THEM WITH NO ISSUES LIKE THIS. I WILL NEVER BUY A INFINITI AGAIN! I NOTICED THIS WHEN I WAS APPROACHING THE BACK OF MY VEHICLE AFTER PLAYING HOCKEY. SO IT MUST HAVE HAPPENED AFTER I PARKED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241886August 5, 2019
ENGINE
THE CATALYTIC CONVERTER BANK 1 NEEDS TO BE REPLACED. THIS SEEMS TO BE A COMMON ISSUE WITH TURN 2011-2013 INFINITY QX 56 AND INFINITY SHOULD HAVE ISSUED A RECALL FOR THE FAULTY CONVERTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203798April 25, 2019
ENGINE, POWER TRAIN
TIMING BELT AND CATALYTIC CONVERTER FAILURE CONFIRMED MY INFINITI OF MARIETTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195878April 12, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING "SERVICE ENGINE SOON" LIGHT CAME ON, NOTICED POWER LOSS. DIAGNOSED WITH BAD CATALYTIC CONVERTER AT 85K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161765December 15, 2018
FUEL/PROPULSION SYSTEM
SERVICE ENGINE LIGHT ON. BOTH CATALYTIC CONVERTERS NEEDED REPLACING AT 82,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152776November 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, 1-(804) 527-0300) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE DEALER WOULD CHECK TSB NUMBER: 16-015 AND VOLUNTARY SERVICE CAMPAIGN: P6305 TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE VEHICLE WAS AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151748November 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHEN THE VEHICLE WAS STARTED, AN UNUSUAL NOISE WAS HEARD FROM THE ENGINE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY INFINITI MARIETTA (404-994-4328, LOCATED AT 2020 COBB PKWY SE, MARIETTA, GA 30060) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149471November 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE OPERATING THE VEHICLE, A RATTLING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE RATTLING NOISE BECAME MORE PREVALENT AFTER STARTING THE ENGINE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO INDICATED THAT THE TIMING BELT WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142892October 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE VEHICLE WAS BEING FUELED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,557.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140523October 15, 2018
ENGINE
"TAKATA RECALL" ONLY OWNER OF 2011 QX56, ALWAYS ON TIME WITH PROPER MAINTANCE. AFTER A RECALL ON THE TIMING CHAIN 2 DAYS AFTER PICKING UP VEHICLE THE SERVICE ENGINE LIGHT CAME ON, I CALLED THE DEALER THEY ADVISED IT WAS NORMAL TO GIVE IT A FEW DAYS. AFTER 3 DAYS LIGHT SES LIGHT CAME OFF, THEN ABOUT 8 MONTHS LATER THE SERVICE ENGINE SOON LIGHT WAS BACK, GOT IT CHECKED AND IT'S THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129622September 15, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ON, BOTH CATALYTIC CONVERTERS NEEDED REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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