Infiniti Q50 Complaints (2015)

130 consumer complaints on file.

#11042583November 2, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2015 INFINITI Q50. WHILE ACCELERATING FROM A STOP AT 10 MPH, ANOTHER VEHICLE RAN A RED LIGHT. THE OTHER VEHICLE STRUCK A PEDESTRIAN AND THEN STRUCK THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO A CEMENT DIVIDER. THE CONTACT'S SEVEN YEAR OLD SON WAS SEATED IN THE BACK SEAT. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. A POLICE REPORT WAS FILED. THE DRIVER AND REAR PASSENGER SUSTAINED INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND THE DRIVER SUSTAINED BRUISING TO THE LOWER BACK/STERNUM, WHICH REQUIRED X-RAYS, CAT SCANS, AND PHYSICAL THERAPY. THE DRIVER ALSO SUSTAINED HEADACHES, NAUSEA, AND STOMACH ISSUES THAT WERE POSSIBLY CAUSED BY INHALING FUMES FROM THE AIR BAGS. THE DRIVER WAS CURRENTLY SEEKING AN EAR/NOSE/THROAT DOCTOR. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER PROVIDED CASE NUMBER: 28713788 AND WAS SUPPOSED TO SEND A DVD ON HOW THE DEPLOYMENT OF THE AIR BAGS WORKED; HOWEVER, THE CONTACT FAILED TO RECEIVE THE DVD. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) FOR HIS VEHICLE, WHICH WAS CONFIRMED BY THE MANUFACTURER. THE VEHICLE WAS DECLARED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,429.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11032700October 10, 2017
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2015 INFINITI Q50, EQUIPPED WITH DUNLOP TIRES, TIRE LINE: SP SPORT, TIRE SIZE: 245/40RUNFLAT/19 94W N/A, AND DOT NUMBER: U28T. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE VEHICLE STRUCK "A BUMP OR A POTHOLE" CAUSING THE VEHICLE TO JERK. THE FLAT TIRE WARNING MESSAGE ILLUMINATED. THE CONTACT PULLED OVER AND NOTICED THAT THE SIDE WALL OF THE FRONT PASSENGER'S SIDE TIRE RIPPED IN BLISTERS. THE CONTACT STATED THAT THE FAILURE RECURRED THREE MONTHS LATER, WHILE DRIVING ABOUT 50 MPH. THE VEHICLE STRUCK A BUMP AND THE FLAT TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE SIDE WALL OF FRONT DRIVER'S SIDE TIRE RIPPED IN BLISTERS. THE VEHICLE WAS TAKEN TO THE DEALER AT: INFINITI OF BAYSIDE, QUEENS, NY, 718-819-8400, AND WAS REFERRED TO THE TIRE MANUFACTURER AT: 800-321-2136. THE MANUFACTURER OFFERED A PRO-RATED REIMBURSEMENT FOR ONE TIRE ONLY. THE VEHICLE MANUFACTURER WAS CONTACTED AT: 800-662-6200 AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983752May 5, 2017
ELECTRICAL SYSTEM
TAIL LIGHT ON THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE NIGHT IN THE OFF POSITION OUTSIDE MY RESIDENCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10978926April 17, 2017
WHEELS
DUNLOP P245/R40R19 RUN FLATS. THESE TIRES SHOULD NOT BE ALLOWED TO BE SOLD TO THE PUBLIC UNTIL THE ISSUES ARE RESOLVED. WE WERE DRIVING HOME WHEN THE FLAT TIRE LIGHT CAME HOME. WE WERE ON CITY STREETS. AAA PUT ON THE SPARE TIRE. THE DEALERSHIP STATED ON THE REPAIR ORDER THAT THE SIDEWALL OF TIRE WAS BLOWN OUT. WE HAD TO PURCHASE A NEW TIRE FOR $468. A WEEK LATER - THE 3 REMAINING TIRES ALL HAVE BUBBLES ON THE SIDEWALLS. THIS IS A SAFETY HAZARD! I AM UNABLE TO GET NEW TIRES UNTIL TOMORROW AS THEY HAVE TO BE ORDERED AND I'M ORDERING MICHELINS - NOT DUNLOPS! ONLY DRIVEN ON THE NEW FOR 2 WEEKS AND CAN NOT RECEIVE A REFUND OR A PORTION OF THE MONEY BACK THAT I'VE SPEND. I HAVE A COMPLAINT IN TO GOODYEAR WHO HAVE STATED THAT THEY "MAY" ATTEMPT TO MAKE THE ISSUE RIGHT. THEY TOLD ME TO HAVE THE TIRES INSPECTED - WHICH I HAVE - ONLY TO BE TOLD WHAT I ALREADY KNOW - THEY ALL HAVE DAMAGE TO THE SIDEWALL. WE'VE ONLY PUT 14K MILES ON THE TIRES TOTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939979January 5, 2017
AIR BAGS
TAKATA RECALL - PASSENGER AIRBAG. I'VE HAD THIS CAR FOR 9 MONTHS AND I CAN'T HAVE PASSENGERS RIDE IN IT? GET ME A LOANER CAR THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925025November 8, 2016
POWER TRAIN
DIFFERENTIAL WOULD NOT ALLOW THE CAR TO ACCELERATE WHILE MAKING A RIGHT TURN. THIS CREATED A PROBLEM, PARTICULARLY WHEN TRYING TO ENTER A FREEWAY ON RAMP. SEVERAL TIMES THE CAR ACTUALLY CAME TO A COMPLETE STOP. AFTER MANY ATTEMPTS TO FIX THE PROBLEM, INFINITI DECLARED THE CAR A LEMON AND HAS REIMBURSED US FOR THE LEASE PAYMENTS. HOWEVER THE DEALER PLANS TO BUFF THE CAR AND SELL IT AS-IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917986October 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2015 INFINITI Q50. WHILE DRIVING 35 MPH, ONE VEHICLE REAR ENDED THE CONTACT'S VEHICLE, A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE, AND A THIRD VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT ARM, AND HAND THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10903668September 5, 2016
UNKNOWN OR OTHER
ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT SLIDING AROUND AND BUNCHING UP PREVENTING ME AT TIME FROM APPROPRIATELY REACHING THE GAS OR BRAKE PEDAL. DEALER INDICATE THIS IS NORMAL WITH CAR MODELS.. 7/26/16 TOOK BACK TO DEALER AS ISSUE WAS HAPPENING DAILY. DEALER SRV MANAGER LOOKED AT AND ACKNOWLEDGED ISSUE AND OFFERED ME NEW FLOOR MATS AND REPLACEMENT OF J HOOKS. ACCEPTED. 8/11/16 3RD TIME AT 16,825 MILES.SAME ISSUE AGAIN WITH J HOOKS AND FLOOR MAT.THIS TIME DEALER INSPECTED AND INDICATED FLOOR MAT COMES LOOSE FROM FLOOR HOOK. UNABLE TO MAKE FURTHER REPAIR TO CAR. I ESCALATED TO INFINITI CUSTOMER AFFAIRS WITH LETTER AND PHONE CALL. I ASKED FOR VEHICLE BUY BACK UNDER CALIFORNIA LEMON LAW. APPROX. 12 DAYS LATER INFINITI REPLIED WITH FOLLOWING: INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. THEY SAID NO WAY IN NOT TO MANY WORDS. TALKED TO LEMON LAWYER AND SAID BE CAREFUL DEALER DOESN'T LIKE TO BE SUED, THEY WILL HIRE EXPERT WITNESSES AND IF YOU LOSE YOU HAVE TO PAY FOR THEIR WITNESSES. WENT BACK TO DEALER AND WAS TOLD ALL THE J HOOKS DO THE SAME THING. THEY ARE NOT STATIONARY AND ROTATE AROUND AND IF YOU STEP OUT OF THE CAR AND PUT PRESSURE ON THE MAT IT WILL MOVE. WAS TOLD WE WON'T PUT THIS INTO WRITING. I BOUGHT A UGLY ALL WINTER THICK RUBBER MAT WHICH IS HEAVY AND DOESN'T MOVE AROUND. GIVEN FLOOR MAT ISSUES INFINITI SHOULD TAKER OF ISSUE BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903580September 4, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
YOUR FORM DOESN'T WORK FOR ME. ALL SYSTEMS WERE AFFECTED. I TOTALED MY CAR WHILE DRIVING UP A HILL, IN CRUISE CONTROL, AND I HIT A PUDDLE. THE CAR ACCELERATED INTO THE MEDIAN. I WAS NO LONGER A DRIVER; I WAS A PASSENGER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10892875August 3, 2016
SEATS, STEERING
LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10885008July 15, 2016
TIRES, TIRES:SIDEWALL
TIRES WERE REPLACED 4 TIMES A YEAR DUE TO SIDEWALL PROBLEMS. WE HAVE 4 CARS IN THE HOUSE AND NONE OF THE OTHER CARS HAVE THIS ISSUE. THESE TIRES CANNOT HANDLE ANY POTHOLES. INFINITI TOOK OUT THE ROAD HAZARD WARRANTY FOR THESE TIRES IN THEIR 2015 MODEL Q50S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884995July 15, 2016
WHEELS
SIDEWALL TEAR AND BUBBLE. TIRES HAD TO BE REPLACED 4 TIMES IN 1 YEAR . LEFT FRONT TIRE WAS REPLACED AT 3,058 MILES. LEFT TIRE WAS REPLACED AGAIN AT 5,923 MILES. RIGHT FRONT TIRE WAS REPLACED AT 6,811 MILES. RIGHT FRONT TIRE WAS REPLACED AGAIN AT 17,760
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881348June 28, 2016
AIR BAGS, STEERING
THE VEHICLE IS ON A NATIONAL DO NOT SELL LIST, THIS IS AWFUL FOR RESALE VALUE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875905June 22, 2016
SERVICE BRAKES
WHEN THE CAR HAD 8K MILES ON IT, THE FRONT ROTORS WENT BAD I.E. DEFECTED AND INFINITI DEALER FIXED THEM AND REPLACED THE FRONT PADS AS A WARRANTY ITEM. NOW AT UNDER 24K MILES, THE REAR BREAKS ARE GONE BAD BUT THE DEALER AND INFINITI CORP. ARE DENYING THEY'RE DEFECTED AND REFUSE TO FIX THEM. THIS IS MY 3RD INFINITI, I HAD BEFORE A 2008 G35S, AND 2013 G37S, I DRIVE MY CAR REGULARLY IN TOWN AND HIGHWAY, NO EXCESSIVE DRIVING, AND MY REAR BRAKES NEVER WENT BAD ON OTHER INFINITI CARS UNDER 24K MILES. I BELIEVE THE REAR BREAKS HAVE PROBLEMS JUST LIKE THE FRONT ONES DID AND THE DEALER CONSIDERED THEM DEFECTED ROTORS BASICALLY AND FIXED THEM AS A WARRANTY ITEM. THE DEALER RECOMMENDED ME TO REPLACE THEM FEW WEEKS AGO WHEN THE CAR WAS IN THE SHOP FOR SOME ELECTRICAL PROBLEM, BUT THE BREAKS DIDN'T MAKE ANY NOISE AT THE TIME AND I THOUGHT THE DEALER JUST WANTS TO MAKE SOME MONEY. BUT, STARTING YESTERDAY I HEARD THE GRINDING SOUND AND THAT'S WHEN I CALLED THE DEALER BACK AND ALSO TALKED TO INFINITI CONSUMER AFFAIR, AND THEY REFUSED TO COVER THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874793June 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING 45 MPH, A DEER COLLIDED WITH THE VEHICLE AND LANDED ON THE FRONT DRIVER SIDE OF THE HOOD, WINDSHIELD, AND ROOF. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SCRATCHES ON HER BODY FROM THE BROKEN CLASS, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT COLLISION LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10855706April 15, 2016
SERVICE BRAKES, STEERING
FIRST OF ALL THIS IS THE SECOND INSTANCE FOR THIS, THE FIRST TIME IT HAPPENED THE DEALER DISMISSED AS THE DRIVE ASSIST BEHAVING NORMALLY. HOWEVER WHILE MY WIFE WAS TAKING OUR SON TO SCHOOL THIS MORNING 04-15-16, THE STEERING WHEEL DECIDED TO TURN TO THE RIGHT SUDDENLY AT 45MPH, LUCKILY MY WIFE WAS ABLE TO CORRECT FOR IT BY STEERING IN THE OPPOSITE DIRECTION. SHE THEN CALLED ME AND SAID THAT SOMETHING IS WRONG WITH THE STEERING OF THE CAR AND THAT IT KEPT WAS PULLING TO RIGHT HARD. I TOLD HER TO FIND A SAFE PLACE TO PULL OVER AND TURN THE CAR OFF AND THEN START IT AGAIN. AFTER SHE WAS ABLE TO STOP SOMEWHERE SAFELY SHE TURNED THE CAR OFF AND THEN RESTARTED IT AND THE STEERING SEEMED NORMAL. I HAVE EXPRESSED MY CONCERNS OF THE SAFETY OF THE DRIVE BY WIRE AND STEERING ASSIST TO THE DEALER WE BOUGHT IT FROM AND TO INFINITI CONSUMER AFFAIRS WHEN THIS HAPPENED THE FIRST WEEK OF OWNING THE CAR, NOW THAT IT HAS HAPPENED AGAIN HAVE NO CONFIDENCE IN THE SAFETY OF THIS CAR, ESPECIALLY WITH MY 3 YEAR OLD IN IT. I CAN NOT EXPRESS TO THE WORRY I GO THROUGH EVERY TIME THEY DRIVE THE CAR. I INTEND ON CONTACTING BOTH THE DEALER AND INFINITY CONSUMER AFFAIRS BUT I KNOW WHAT I CAN EXPECT FROM THEM, NEXT STEP IS CONTACTING A LEMON LAW LAWYER FRO FURTHER ADVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854384April 8, 2016
VEHICLE SPEED CONTROL
CAME TO A SLOW STOP AT A RED LIGHT IN MY 2015 INFINITI Q50. MY FOOT WAS DIRECTLY ON THE BRAKE. WITHIN SECONDS THE CAR BEGAN TO PULL FORWARD AND I APPLIED ADDITIONAL PRESSURE ON THE BRAKES BY USING BOTH FEET. THE ENGINE WAS RACING OUT OF CONTROL AND THE TIRES WERE SCREECHING. SIFTING THE GEARS DID NOT HELP. I LET OFF THE BRAKE AND TURNED RIGHT INSTEAD OF STRAIGHT IN ORDER TO AVOID HITTING CARS. SHIFTING VIOLENTLKY THE CAR FINALLY WENT BACK TO NORMAL. THE DEALER DENIES THE CAR IS AT FAULT AND SAYS THIS IS A CASE OF HUMAN ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839204March 1, 2016
SERVICE BRAKES
FIRST INITIAL INCIDENT: AROUND SEPT/OCT OF 2015, I WAS DRIVING IN A FREEWAY WHERE THERE WAS A HEAVY TRAFFIC. CARS WERE RUNNING AT A SPEED OF 10-20 MPH. I WAS SLOWLY APPROACHING TO A STOP BY STEPPING ON MY BRAKE. THAT WAS WHEN MY BRAKE WOULD LOCK ON ME AND THE CAR WOULD NOT STOP TO MOVE FORWARD. LUCKILY SINCE I WASNT GOING FAST, I AVOIDED AN ACCIDENT WITH THE CAR IN FRONT OF ME. RECENT INCIDENT: HAPPENED JAN/FEB 2016, I WAS ON MY WORK'S PARKING LOT WHEN IT HAPPENED AGAIN. I HIT MY COMPANY WORK TRUCK IN THE REAR (MY CAR PRETTY MUCH GOT BURIED UNDER THAT TRUCK) AND CAUSED MY CAR TO HAVE A DAMAGE ON MY HOOD AND BUMPER. I REPORTED THIS INCIDENT TO INFINITI USA 3/1/2016, GREAT SERVICE BY THE WAY, TELLING THEM ALL MY INCIDENTS. I DIDNT REPORT ON MY INITIAL INCIDENT SINCE I THOUGHT IT WAS JUST A ONE TIME THING. WHAT IF I DROVE 70-80MPH ON THE FREEWAY AND THIS HAPPENED? MY LIFE'S AT A RISK WITH THIS VEHICLE. I DRIVE A LOT FOR WORK BUT THIS CANNOT KEEP HAPPENING TIME TO TIME. SO AFTER MY REPORT TO INFINITI, THEY OPENED MY CASE (WILL NOT SHARE MY CASE NUMBER) AND WILL SEND IT TO A INCIDENT SPECIALIST. I HAVEN'T REPAIRED ANY OF MY DAMAGE FROM THE MALFUNCTION YET BECAUSE I STRONGLY BELIEVE I AM NOT LIABLE FOR ANY OF THIS DAMAGE. I READ ONE OF THE COMPLAINTS ON NOVEMBER, 2016, AND THAT PERSON'S CASE GOT REJECTED. I AM GUESSING INFINITI DOES NOT WANT TO AGREE THEIR MALFUNCTIONS AND BLAME IT ON THE CUSTOMER? I AM AFRAID THAT SINCE I DO NOT HAVE A DASHBOARD CAMERA OR ANYTHING THAT WILL SUPPORT MY STORY, IT MAY BE REJECTED. BUT I AM WILLING TO ACT UPON THEIR DECISION IF IT DOES NOT RESOLVE THE WAY HOW IT SHOULD BE RESOLVED. HIGHLY CONCERNED ABOUT ANYONE'S SAFETY NOW DRIVING THIS VEHICLE AROUND.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10823048January 29, 2016
AIR BAGS, SERVICE BRAKES
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10821770January 22, 2016
SERVICE BRAKES
I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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