Infiniti Q50 Complaints (2017)

63 consumer complaints on file.

• #11097305May 22, 2018
  WHEELS

  I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY CALLED HERTZ EMERGENCY ROAD ASSISTANCE (8006544174) AND NOTIFIED THEM OF THE ISSUE. I WAS ADVISED TO NOTIFY THE LOCATION UPON RETURNING THE VEHICLE. AFTER MAKING THIS CALL I WAS IN AN AUTO ACCIDENT. THE VEHICLE HYDROPLANED AND SLID ACROSS THE HIGHWAY, EVENTUALLY MAKING ONE OR MORE 360 TURNS UNTIL STOPPING. I CALLED HERTZ EMERGENCY ROAD ASSISTANCE TO NOTIFY THEM OF THE INCIDENT AND WAS ADVISED TO DRIVE TO THE CLOSEST OPEN LOCATION WHICH WAS OVER 130 MILES FROM THE ACCIDENT, SINCE THE VEHICLE WAS STILL OPERABLE. I DO NOT BELIEVE THAT THIS INCIDENT WAS A RESULT OF MANUFACTURE ISSUES, I DO HOWEVER BELIEVE THAT NEGLIGENCE ON BEHALF OF THE RENTAL CAR COMPANY IN MAINTAIN THE VEHICLE RESULTED IN THE VEHICLE HYDROPLANING. WHEN I RETIRED TO THE HERTZ LOCATION AT BUSH INTERCONTINENTAL, I SPOKE WITH ALEC, A MANAGER AT THE LOCATION, AND HE CONFIRMED THAT IT IS STANDARD PROTOCOL THAT TIRE PRESSURE IS CHECKED FOR ALL RETURNED VEHICLES. IF THE TIRE PRESSURE ON THIS VEHICLE WAS NOT CHECKED I AM CONFIDENT THERE ARE OTHERS WITH THE SAME OR SIMILAR ISSUES. I AM NOT SURE IF THIS IS THE PROPER AUTHORITY TO HANDLE THIS MATTER BUT I DO BELIEVE AN INVESTIGATION OF SOME SORT IS NECESSARY. ATTACHED TO THIS COMPLAINT ARE PICTURES OF THE CAR TRIP INFORMATION WITH PSI. THE PICTURE FROM FRIDAY WHEN I ORIGINALLY NOTICED THE ISSUE. THE PICTURE FROM SUNDAY AT 3:12 WAS SHORTLY AFTER THE INCIDENT AND THE PICTURE AT THE MOBILE AIRPORT IS WHEN I RETURNED THE VEHICLE. THERE IS ALSO A PICTURE OF DAMAGE

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11031402October 2, 2017
  ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11005624July 17, 2017
  SEAT BELTS

  I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0