Infiniti Q50 Complaints (2015)

130 consumer complaints on file.

#11467184June 2, 2022
AIR BAGS
The contact owns a 2015 Infiniti Q50. The contact stated while driving 20 MPH, the vehicle struck a sewer drain cover and the front driver’s side air bag deployed and the driver’s and passenger’s front seatbelts locked as needed to secure the occupants. The local dealer was contacted and the contact was informed that the vehicle needed to be diagnosed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the vehicle had to be repaired out of pocket. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462148April 25, 2022
POWER TRAIN
The vehicle would not shift above 3rd gear. I was driving down interstate and got off the exit and the shifting acted up. We were able to get home but this is clearly an issue that NHTSA has identified and this should be a recall. I have copied the link below. https://static.nhtsa.gov/odi/tsbs/2019/MC-10168892-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460778April 14, 2022
POWER TRAIN
Valve body completely went out. This happens on most Infiniti’s per my transmissions specialist I took it to. He suggested I contact you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457285March 18, 2022
AIR BAGS
The contact owns a 2015 Infiniti Q50. The contact stated that while operating the vehicle, the airbag warning lights would remain illuminated while a front passenger was seated in the vehicle. The front passenger’s side air bag system message would indicate that the system was turned off. The vehicle was taken to the local dealer who serviced the failure under NHTSA Campaign Number: 16V244000 (Air Bags) however, the failure recurred days later. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455025March 3, 2022
STEERING, UNKNOWN OR OTHER
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452378February 17, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
My Car Suddenly Stopped In The Middle Of The Road With A Check Engine Light. I Have a P0720 & P0500 Codes Indicating A Vehicle Speed Sensor & Output Speed Sensor Failed While Operating . This Cause My Transmission To Fail And Not Shifting. I Am On My Way To The Dealer Now . Hopefully Infiniti Will Do The Right Thing And Fix It . At 56,000 Miles A Transmission Should Not Fail . Unexpectedly Almost Causing A Car Collision . No Prior Warning Was Provided By The Car . The Car Just Suddenly Failed . This Is A Very Serious Safety Concern .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451578February 11, 2022
STEERING, ELECTRICAL SYSTEM
It seem as the chassis control system continues to fail even after I had the entire system replaced at Austin Infiniti. It seem as it is electrical that doesn't occur all the time but occurs randomly even while driving. It make the steering lock up after a stiff pull at random times then cause all the other system to act up such as the collision or lane departure. It states error code chassis control system and Infiniti each time after taking it back for a warranty job they decline after having footage that I take when the error occurs with my steering wheel in a different angle for forward driving. This is why I am writing this if it can resolve others who have ran into this occurrences when Austin Infiniti has told me they have ran into this before for another customer but luckily they car was under the manufacturer warranty and mine carshield. Will be dropping off again in March for my appointment since it seem to be coming on more often hoping the warranty company can inspect the error this time to repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447136January 12, 2022
VEHICLE SPEED CONTROL
When on the highway my transmission slipped then went out and wouldn’t accelerate, without any warning or sign of trouble beforehand. I scrambled to pull over and it started to accelerate again. It struggled to shift in 1st gear and second but despite going over 40 mph it would not shift to third gear. I could feel it slipping/sputtering when letting up on the accelerator and jerk when I press on the brakes. The engine will continue to rev high at lower speed. My check engine light came on and gave two codes, P0720 and P0500. I took this to my mechanic and he advised the valve body that houses the AT speed sensor be replaced and I likely need a new transmission. On a forum for Q50s another Infiniti owner said a dealer parts manager told them that Infiniti was aware there was a problem, and that the valve body was hard to come by and part of the delay was due to them redesigning the part to assure it didn't happen again. They suggested filing a case with Infiniti in case they were to issue some type of recall or TSB. He said out of the 750+ parts that were on backorder, his was #130 in line, and it still took over 2 months to receive. IF this is a known issue it is dangerous and should be addressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441715November 26, 2021
POWER TRAIN
While driving my Q50 on the highway at around 65mph my car automatically down shifted to 1st gear. It was a really hard shift, so hard I thought someone rear ended me. To down shift that quickly on the highway placed me in a very unsafe position. My car almost came to a complete stop without any notice to the vehicle behind me. Someone could have rear ended because I didn't hit my breaks. Thank God the car behind me was pretty far back, because if they had been a little closer, they would have hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430723August 27, 2021
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, SEAT BELTS:FRONT:RETRACTOR
The contact owns a 2015 Infiniti Q50. The contact stated that when she was about to drive the vehicle, her son who was sitting in the passenger’s side seat noticed that the passenger seat belt retractor was locked. Her son was unable to stretch the seat belt to securely buckle the seat belt. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the entire seat belt assembly needed to be replaced. The contact also contacted Bob Moore Infiniti (13000 N Kelley Ave, Oklahoma City, OK 73131) who informed her that she would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 96,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419886June 7, 2021
POWER TRAIN
I WAS DRIVING MY INFINITI Q50 and puled up to a light. When it turned green I proceeded when I noticed my check engine light comes. It won't shift past 3rd gear. it seems to be in limp mode but there was a tractor trailer barreling down on me. So I get to 35 MPH and ride the side of the road. Once I got home I did a search and apparently there are A LOT of issues with this transmission. Most indicated it was the valvebody and that it could cost upward of $2,500.00 plus there is a back order on them. This is my only car and can't have it tied up to long. I have an appointment to have it diagnosed this coming Wednesday, 06/09/2021. I can't drive it or I will burn up the transmission. If there is such a large problem I would think this would have a recall on it. My car only has 65, 624 miles on the clock. This needs to be addressed. I am hoping for a miracle when it gets diagnosed but with all the evidence out there about the bad transmission in these cars I am expecting the worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418689May 26, 2021
POWER TRAIN
On 5-25-2021 while merging into traffic on busy I-75. My 2015 Infiniti Q50 did not change into a higher gear as it should have causing the vehicle to not accelerate and lose power then the check engine light came on a few seconds after failure.This failure of the vehicles drive train placed my wife’s life and my life in extreme danger in which we were not able to accelerate with the flow of traffic and was nearly ran over by several semi tractor trucks. The vehicle is in the repair shop for the transmission valve body failure and replacement. I’ve looked this issue up online where numerous owners of this type vehicle have complained and described this as a common problem with these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408475April 16, 2021
AIR BAGS, STEERING
WHEN I BOUGHT MY 2014 INFINITI Q50 I PUT IT ON THE ROAD AND THEN I STARTED RECEIVING RECALLS. I ALSO HAD SEVERAL LIGHTS ON. I BROUGHT IT BACK TO DEALERSHIP THEY DID SOMETHING LIKE CLEARING THE LIGHTS WITHOUT EVEN LOOKING AT IT. 45 DAYS AFTER I BOUGHT THIS VEHICLE I WAS IN A SERIOUS MOTOR VEHICLE ACCIDENT. I ALMOST DIED AND I LOST MY SPLEEN. ONE OF THE AIRBAGS DIDN'T DEPLOY WHICH WAS THE REASONING FOR LOSING MY SPLEEN. I BELIEVE MY STEERING LOCKED UP AND ENDED UP HITTING GUARDRAIL. TOTAL LOSS. I LOST 4,000 BECAUSE OF THIS ACCIDENT NEVER MIND I ALL MOST LOST MY LIFE!!! THIS ACCIDENT HAPPENED ON THE HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11405283March 28, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR PAUSE AND JERKS THEN STOPS. THIS IS THE SECOND TIME THIS HAS HAPPENED AFTER BEING FIXED. THE MECHANIC SAID THEY HAD A RECALL ON THE 2016 MODELS FOR THIS BUT NOT THE 2015 BUT HAD TO CORRECT MANY OF THE 2015 MODELS. THE CHECK ENGINE LIGHT CAME ON AFTER IT STOPPED. I WAS ON THE INTERSTATE THE LAST TIME WHEN IT STOPPED. I AM AFRAID THAT IT MIGHT HAPPEN AGAIN WITHOUT ANY WARNING. THIS IS A LIFE THREATENING DEFECT THAT INFINITI NEEDS TO CORRECT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402452March 12, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2015 INFINITI Q50. CONSUMER STATED THAT WHILE DRIVING THE SUNROOF EXPLODED AND SHATTERED. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387177January 8, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
THE AIR BAG LIGHT JUST POPPED UP ON MY DASH BOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360182September 21, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHICLE. THE CONTACT STATED THAT A DIAGNOSTIC CODE READER RETRIEVED DTC CODE: P0720 (OUTPUT SPEED SENSOR). THE CONTACT CONTACTED INFINITI OF TAMPA (4600 N DALE MABRY HWY, TAMPA, FL 33614; (813) 694-1579) AND WAS INFORMED THAT THE CAMSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355542September 17, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING AS I TRY TO ACCELERATE MY CAR IS NOT SHIFTING INTO 3RD GEAR... SO I GET TO ABOUT 35-40 MPH AND NOW I CAN TELL IT'S REVVING IN THE SAME GEAR..GET HOME GOOGLE THE ISSUE AND IT SEEMS THE VALVE BODY ON THE 2015 Q50 HAS A THREAD... GO TO YOUTUBE THIS GUY HAS A VIDEO ABOUT HIM BEING TOLD IT'S THE SPEED SENSORS... BUT WHEN HE WENT FOR REPAIR INFINITI INFORMS HIM THE VALVE BODY NEEDS REPLACING. I TOOK MY CAR INTO AN INFINITI DEALER , SPENT $180 TO HAVE A DIAGNOSTIC RUN AND WAS TOLD THEIR IS A SERVICE BULLETIN FOR THE SPEED SENSORS THAT THEY SHOULD JUST REPLACE THE VALVE BODY. THE VALVE BODY IS $1635 AND ON A NATIONAL BACK ORDER AS OF AUGUST 2020 WHEN I'M EXPERIENCING THIS ISSUE.. CALLED INFINITI CONSUMER AFFAIRS AND I'M TOLD WELL UNLESS YOU PAY FOR THE PART WE CAN'T DO ANYTHING TO GET IT EXPEDITED... IT'S BEEN 45 DAYS... SO I HAVE TO TIE UP $1700 AND DON'T KNOW WHEN THIS PART MAY BE AVAILABLE.. CAN'T DRIVE CAR BECAUSE I'LL BURN MY TRANSMISSION UP... THE VALVE BODY IN 2015 Q50'S NEED TO BE RECALLED...I COULD HAVE BEEN ON THE FREEWAY OR DRIVING TO OR FROM LOUISIANA FROM HOUSTON.. LUCKILY I WAS WITHIN 15 MILES OF MY HOME.. CALLED THE OTHER 2 INFINITI DEALERS IN HOUSTON NONE OF THEM HAVE IT IN STOCK AND HAVE AT LEAST 1 Q50 WAITING FOR REPAIR.. CALLED THE DEALER IN AUSTIN ALSO NO STOCK WITH 2 VALVE BODIES ON RESERVE... I HAVE 106000 MILES ON MY Q50 AND IT'S NO LONGER UNDER WARRANTY.. THIS ISSUE HAS BEEN REPORTED AT FEWER MILES LIKE 30K-50K SO HAS NOTHING TO DO WITH THE AGE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341467July 26, 2020
SERVICE BRAKES
PLACE THE CAR IN REVERSE TO BACK OUT OF A PARKING SPACE. WHEN I GOT TO MY STOPPING POINT I APPLIED MY BRAKES TO STOP TO SHIFT GEARS TO GO FORWARD. UPON PRESSING THE BRAKES THE VEHICLE WOULD NOT STOP AND CONTINUE TO ROLL BACKWARDS I PRESSED HARDER TO STOP THE VEHICLE IT DID NOT STOP IT ROLLED OVER A CURB AND BACKED INTO ANOTHER CAR BEFORE IT STOPPED. ONCE I TURNED OFF THE CAR AND RE-STARTED THE CAR AGAIN THE BRAKES WORKED PROPERLY. DAMAGE OCCURRED TO BOTH VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11323199May 4, 2020
SEATS
WHILE VEHICLE IS IN MOTION THERE'S A SQUEAKING NOISE COMING FROM UNDER THE DRIVER'S SEAT TOWARDS THE MIDDLE CONSOLE. THE SQUEAKING NOISE USUALLY HAPPENS WHEN TURNING OR DRIVING OVER SPEED BUMPS/MANHOLE COVERS AND THINGS ALIKE AND THESE INCIDENTS OCCUR MOSTLY ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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