Infiniti Q50 Complaints (2014)

190 consumer complaints on file.

#11287594December 6, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255221September 13, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I UNDERSTOOD WHAT WAS WRONG, THE CAR POWERS BACK UP AS I'M PRESSING THE GAS AND CAUSED ME TO ALMOST HIT ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254399September 10, 2019
STEERING
STEERING WHEEL LOCK UP WHILE DRIVING AND THE CAR STILL RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190493March 21, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE PEDAL TO DISENGAGE IT IF I STOPPED HOLDING IT UP MANUALLY. I HAD TO HAVE THE BRAKE PEDAL BOLT TIGHTENED. IT HAS HAPPENED AGAIN AND I CAN'T REACH THE BOLT, SO I HAVE TO PAY TO HAVE IT FIXED AGAIN ALONG WITH THE OTHER ISSUES. THE OTHER ISSUE IS MY A/C BLEND DOOR IS NOT OPERATING, WHICH IS CAUSING THE TWO DRIVER SIDE A/C VENTS TO BLOW WARM AIR OUT OF THEM WHILE EVER OTHER VENT BLOWS ICE COLD . NOT FUN IN THESE INCREDIBLY HOT AND HUMID GEORGIA SUMMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186751March 14, 2019
STEERING
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS AND WHEN THE VEHICLE WAS INITIALLY STARTED, IT UNEXPECTEDLY STEERED TO THE RIGHT. THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO SHEEHY INFINITI OF ANNAPOLIS (123 FERGUSON RD, ANNAPOLIS, MD 21409, (443) 400-7125) WHERE THE COMPUTER WAS RESET, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184276March 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTROL SYSTEM ERROR' (SEE OWNER'S MANUEL) TURNS ON. YOU TURN THE CAR OFF AND START IT AGAIN AND IT GOES AWAY, SOMETIMES. IT'S HAPPENED THREE TIMES SO FAR, AND NOW IT'S NOT DOING IT IT'S BEEN WORKING FINE FOR TWO DAYS NOW? YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT'S VERY UNSAFE. THE DEALERSHIP SAID MY BASIC WARRANTY HAS EXPIRED AND I JUST HAVE THE POWER TRAIN WARRANTY LEFT, UNLESS I PURCHASE AN EXTENDED WARRANTY. THIS VEHICLE DOES NOT HAVE DAST TO THE BEST OF MY KNOWLEDGE (IT'S NOT ON THE WINDOW STICKER) AND INFINITI SAYS THERE ARE NO RECALLS ON MY VEHICLE, ONLY 2014'S WITH DAST. I BELIEVE IT NEEDS A SOFTWARE UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180306February 15, 2019
STEERING
"TAKATA RECALL" I HAVE LOST CONTROL OF THE STEERING IN MY CAR ON MULTIPLE OCCASIONS. I HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP TWICE, AND TWICE THEY HAVE REPLACED THE THREE COMPUTERS IN THE CAR THAT CONTROL THE STEERING. THOUGH I HAVE BEEN ABLE TO SAVE THE CAR FROM AN ACCIDENT SO FAR I FEAR I WILL NOT ALWAYS BE AS LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176122February 10, 2019
STEERING
ON A USUAL MORNING ON MY WAY TO WORK IN NH DRIVING MY Q50 HYBRID SPORT AND APROX. 2 MILES FROM GETTING OFF THE 93 INTERSTATE MY CAR SUDDENDLY PULL ME FROM THE LEFT LANE TO THE RIGHT ONE! SO HARD, I COULD NOT CONTROL IT AND ENDED UP HITTING THE CONCRETE FENCE ON THE REST LANE. THE CRASH WAS SO BAD THAT CAR SPINS AND STOP RIGHT IN THE MIDDLE OF THE 2 ONLY LANES OF THAT ROUTE WITH THE WHOLE LEFT DRIVER SIDE OF THE CAR EXPOSED TO THE UPCOMING TRAFFIC. ONE GUY DRIVING A DODGE RAM HIT ME RIGHT IN THE CENTER. I AM VERY LUCKY THAT I HAD MY SEAT BEALT ON AND THE SIDE AIR BAGS DEPLOYED. LUCKY ME, I JUST SUFFERED MUSCLE PAIN ON MY LEFT ARM, NECK AND BACK. IT WAS VERY SCARY AND TRAUMATIC. I JUST HAD THE CAR FOR 3 MONTH AND IT WAS A TOTAL LOSS. IT IS SO DISSAPOINTING THAT I DECIDED TO INVEST IN SOMETHING MODERN, RELIABLE AND WITH ALL THE SECURITY PCKG AND THIS HAPPENED. WHEN THE CAR DID THIS, DIDNT ADVISE ME OF ANYTHING ON THAT MORNING, NO LIGHTS ON OR ANYTHING TO BE CHECKED ON, NEITHER A BEEP WHEN THE CAR WAS CHANGING LANE ETC..IT WAS LIKE A SUICIDAL TURN! IT COULD OF BEEN WORST..EITHER ME HITTING ANOTHER INNOCENT OR A BIG TRUCK COULD OF KILLED ME RIGHT THERE AT THE SCENE AND NOBODY WOULD OF KNOW OF THIS. I SWEAR I WASN'T SPEEDING OR ANYTHING. I AGAIN REPEAT, THE CAR PULL/SWERVE ME ABRUPTLY TO THE RIGHT SIDE. NOBODY BELIEVES ME, I REMEMBER EVEN THE POLICE OFFICER ASKING ME ABOUT THE HORSE POWERS?!! NOT VERY APPROPIATE. THEN MY WIFE AND I DID AN ONLINE SEARCH AND FOUND THOSE RECALLS AND THEN OTHER PEOPLE MENTIONING THEIR EXPERIENCES HERE. IT IS SO FRUSTRATING THAT WE COULD NOT PROVE OF THIS AND THE INFINITI DOESNT WANT TO ADRESS THIS PROBLEM, IT IS LIKE THEY'RE WAITING FOR SOME ONE TO DIE, TO FINALLY DO SOMETHING. SHAME!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11174721February 6, 2019
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
I WAS PULLING OFF FROM THE GROCERY STORE AND MY CAR STALLED LIKE IT DIDNT WANTTO GO. SO I STOPPED AND PUT IT BACK IN PARK AND THEN STARTED TO PROCEED AGAIN....THATS WHEN I GOT ALL THE FLASHING ERRORS FOR MY AWD AND THE CHASSIS SYSTEM. THE REAR RIGHT ABS SENSOR IS THE PROBLEM PER THE DEALER. MY AWD ERROR LIGHT AND CHASSIS SYSTEM ERROR LIGHT ARE ON ALONG WITH THE ABS LIGHT. I'VE READ UP ON ALOT OF PEOPLES COMMENTS ABOUT THE SAME PROBLEM. THIS ISSUE NEEDS TO BE DEALT WITH WITH THE MANUFACTURER AS THIS SEEMS TO HAPPEN MORE OFTEN AFTER THE WARRANTY RUNS OUT. THIS IS MY SECOND INFINITI CAR, AND WAS HOPING NOT TO RUN INTO THESE EXPENSIVE SENSOR ISSUES ALL OVER AGAIN. MY NEXT CAR WILL NOT BE AN INFINITI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171919January 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
DURING 20 DEGREE F, I DROVE MY CAR WITH NO ISSUES TO A RETAIL STORE, PARKED IT IN A PARKING LOT. AFTER SHOPPING, RETURNED TO MY CAR & STARTED IT UP, PUT IN REVERSE, STARTED BACKING UP, THEN SEVERAL MALFUNCTION LIGHTS LIT UP ON THE CAR'S DASH & THE STEERING WHEEL LOCKED ALL OF A SUDDEN. I COULD NOT TURN THE STEERING WHEEL. I COULD ONLY MOVE THE CAR FORWARD & BACKWARD & THIS IS ALL WHILE THE CAR IS POWERED ON. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. IN PAST HISTORY, THERE HAS BEEN 2 OTHER STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ON THIS SAME MAKE/MODEL,& YEAR. THE DEALERSHIP SERVICE TEAM TOLD ME ON 1/22/19 & THE ISSUE WITH MY CAR WAS THE CHASSIS CONTROL MODULE (THE BRAIN OF THE STEERING WHEEL) & A LANE DEPARTURE MALFUNCTION & THE COST OF REPAIR IS $1600 (NOT COVERED) DESPITE I HAVE AN EXTENDED WARRANTY. THE CHASSIS CONTROL MODULE AS THE BRAIN OF THE STEERING WHEEL CLEARLY RELATES TO THE PREVIOUS STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ALONG WITH THE LANE DEPARTURE MALFUNCTION AS DIAGNOSED BY INFINITI DEALER IN SUITLAND, MARYLAND. THE DESCRIPTION OF THE PREVIOUS 2 RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) SAY THAT IN FREEZING CLIMATES, THE ENGINE COMPARTMENT REACHES FREEZING, DISABLING THE POWER STEERING SYSTEM, RESULTING IN A LOSS OF STEERING, INCREASING RISK OF CRASH. AS DIAGNOSED BY INFINITI, DEFINITELY THE CHASSIS CONTROL MODULE & EVEN THE LANE DEPARTURE TECHNOLOGY PARTS HAVE NOT BEEN INCLUDED IN THE PREVIOUS STEERING RECALLS & SHOULD HAVE BEEN. PLEASE ISSUE STEERING RECALLS FOR THE CHASSIS CONTROL MODULE AND LANE DEPARTURE MALFUNCTION PARTS OR JUST THE ENTIRE STEERING SYSTEM. INFINITI IS FIXING MY CAR AT NO CHARGE TO ME AFTER I TOLD THEM ABOUT THE RELATED PREVIOUS STEERING RECALLS. PER THE INTERNET, MANY PEOPLE HAVE EXPERIENCED THIS WITH THIS CAR MODEL. DANGER!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171921January 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
DURING 20 DEGREE F, I DROVE MY CAR WITH NO ISSUES TO A RETAIL STORE, PARKED IT IN A PARKING LOT. AFTER SHOPPING, RETURNED TO MY CAR & STARTED IT UP, PUT IN REVERSE, STARTED BACKING UP, THEN SEVERAL MALFUNCTION LIGHTS LIT UP ON THE CAR'S DASH & THE STEERING WHEEL LOCKED ALL OF A SUDDEN. I COULD NOT TURN THE STEERING WHEEL. I COULD ONLY MOVE THE CAR FORWARD & BACKWARD & THIS IS ALL WHILE THE CAR IS POWERED ON. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. IN PAST HISTORY, THERE HAS BEEN 2 OTHER STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ON THIS SAME MAKE/MODEL,& YEAR. THE DEALERSHIP SERVICE TEAM TOLD ME ON 1/22/19 & THE ISSUE WITH MY CAR WAS THE CHASSIS CONTROL MODULE (THE BRAIN OF THE STEERING WHEEL) & A LANE DEPARTURE MALFUNCTION & THE COST OF REPAIR IS $1600 (NOT COVERED) DESPITE I HAVE AN EXTENDED WARRANTY. THE CHASSIS CONTROL MODULE AS THE BRAIN OF THE STEERING WHEEL CLEARLY RELATES TO THE PREVIOUS STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ALONG WITH THE LANE DEPARTURE MALFUNCTION AS DIAGNOSED BY INFINITI DEALER IN SUITLAND, MARYLAND. THE DESCRIPTION OF THE PREVIOUS 2 RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) SAY THAT IN FREEZING CLIMATES, THE ENGINE COMPARTMENT REACHES FREEZING, DISABLING THE POWER STEERING SYSTEM, RESULTING IN A LOSS OF STEERING, INCREASING RISK OF CRASH. AS DIAGNOSED BY INFINITI, DEFINITELY THE CHASSIS CONTROL MODULE & EVEN THE LANE DEPARTURE TECHNOLOGY PARTS HAVE NOT BEEN INCLUDED IN THE PREVIOUS STEERING RECALLS & SHOULD HAVE BEEN. PLEASE ISSUE STEERING RECALLS FOR THE CHASSIS CONTROL MODULE AND LANE DEPARTURE MALFUNCTION PARTS OR JUST THE ENTIRE STEERING SYSTEM. INFINITI IS FIXING MY CAR AT NO CHARGE TO ME AFTER I TOLD THEM ABOUT THE RELATED PREVIOUS STEERING RECALLS. PER THE INTERNET, MANY PEOPLE HAVE EXPERIENCED THIS WITH THIS CAR MODEL. DANGER!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143923October 29, 2018
STEERING
NOT RESPOND STEERING SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141875October 22, 2018
TIRES, WHEELS
THIS AFTERNOON I HAD ANOTHER BLOWOUT OF A RUN-FLAT TIRE. THIS IS THE 7TH BLOWOUT IN UNDER 17 MONTHS. OVER MY DRIVING CAREER I HAVE DRIVEN OVER A MILLION MILES, BY MY CALCULATIONS, AND HAVE NEVER HAD A BLOWOUT. I WAS TRAVELING AT HIGHWAY SPEED ON THE LONG ISLAND EXPRESSWAY WHEN I HIT A SMALL POTHOLE. TIRES ARE BRIDGESTONE 245/40 RF 19 98W.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092388May 8, 2018
SUSPENSION, WHEELS
CAMPERS. THE CAR DOES NOT HAVE ANY ALIGNMENT ISSUES. DOES NOT STEER LEFT OR RIGHT. NO POT HOLES ROLLED OVER. BUT THE CAR IS BURNING THE TIRES FROM THE INSIDE WEAR OF THE TIRES EQUALLY IN BOTH FRONT TIRES. INIFINITI DEALER SUGGESTED I BUY 4 NEW TIRES SINCE ALL FOUR ARE ABOUT THE SAME SINCE I HAVE BEEN ROTATING. AND THEY BLAME THE ALIGNMENT OF THE CAR. I SEE NO ISSUES WITH MY ALIGNMENT AND THEY SAY EVERYTHING LOOKS GOOD UNDERNEATH THE CAR IT'S JUST OUT ON LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088489April 16, 2018
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073714April 11, 2018
UNKNOWN OR OTHER
2014 INFINITY Q50. CONSUMER WRITES IN REQUESTING MODIFICATION TO VEHICLE CONTRACT. *LD THE CONSUMER REQUESTED TO EXCLUDE THE BOILER PLATE CLAUSES FROM THE PURCHASE CONTRACT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082321March 31, 2018
AIR BAGS
THE PASSENGER AIR BAG SENSOR THAT CONTROLS THE LIGHT SHOWING IF THE SYSTEM IS ON OR OFF WAS SERVICED LAST YEAR DUE TO LIGHT BEING ON WHEN AN ADULT WAS SEATED - RECALL 16V-244. THE SYSTEM WORKED FOR A COUPLE OF MONTHS AND THEN STOPPED WORKING, LIGHT REMAINED ON WITH ADULTS SEATED. SOMETIMES THE SYSTEM WORKED AND OTHER TIME SIT DID NOT. ON TUESDAY MARCH 29TH, THE AIRBAG LIGHT WAS ON FOR OVER 30 MINUTES AND I STOPPED AT THE DEALER TO SHOW THEM THE PROBLEM. THE LIGHT TURNED OFF JUST AS THE TECH WAS LOOKING AT THE PROBLEM. THEY SUGGESTED MAKING A VIDEO OF THE PASSENGER SITTING WHILE DRIVING AND THE LIGHT BEING ON. GOT TWO VIDEOS OF THIS SITUATION. GOING INTO DEALER NEXT WEEK. FUNNY, TODAY I GET A LETTER FROM INFINITI ABOUT THIS RECALL AND OFFERING TO FIX AND FUTURE PROBLEM WITH THE AIR BAG SYSTEM. SEEMS ODD THAT THE RECALL FIX DID NOT WORK AND NOW THEY WILL PERFORM A "ONE-TIME RETROFIT TO THE OCS SYSTEM. WHAT IS UP WITH THAT, IT SHOULD WORK AS LONG AS I DRIVE THE CAR. CAR WAS IN MOTION, ADULT PASSENGER SEATED, OCS LIGHT WAS ON, INDICATION THAT SYSTEM WAS OFF. MAJOR SAFETY ISSUE IF SYSTEM IS OFF AND ADULT PASSENGER IS SEATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065282January 26, 2018
ELECTRICAL SYSTEM
Q50 BACKUP CAMERA MALFUNCTION. AFTER 3 YEARS AND 8 MONTHS (33000 MILES) THE BACKUP CAMERA DISPLAY STOPPED WORKING PROPERLY, IT OFTEN JUST SHOWS A BLACK OR WHITE SCREEN WITH NO VIEW BEHIND THE CAR WHEN PUT IN REVERSE, EVEN AFTER WAITING 60 OR MORE SECONDS FOR THE APPS TO LOAD OR REBOOTING THE SYSTEM AS SUGGESTED BY THE DEALER. MY INFINITI DEALER REPLACED THE DISPLAY MODULE BUT IT DIDN'T HELP. THE PROBLEM HAPPENS DAY OR NIGHT WHEN PUTTING THE CAR IN REVERSE. THE DEALER SAYS ACCORDING TO THE INFINITI TECH SUPPORT STAFF THERE IS NO SOLUTION TO THIS PROBLEM. INFINITI CONSUMER AFFAIRS SAYS ACCORDING TO THEIR TECH, "IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE". ITS NORMAL FOR THE CAMERA NOT TO WORK BECAUSE ITS HAPPENED TO A LOT OF Q50 VEHICLES. THEY REFUSE TO FIX THE PROBLEM UNDER WARRANTY. THIS IS SECOND INFINITI I HAVE OWNED BUT IT IS THE LAST. THEY DON'T HONOR THE FACTORY WARRANTY. I HAVE MULTIPLE VIDEOS OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062630January 13, 2018
STEERING
BOUGHT CAR ON 12/30/17. UPON DRIVING HOME THE CAR SWERVED REPEATED INTO OTHER LANES. AS IT WAS SNOWING OUT, I DID NOT TAKE IT SERIOUSLY. THEN ON 12/31/18 AND 1/1/18 I DID NOT DRIVE. ON 1/2/18 I EMAILED MY SALES REP AND INFORMED HIM OF THE SWERVING AND MY CONCERN FOR SAFETY. NO RESPONSE. THEN ON 1/3/18 I EMAILED JAKE WILLIAM AGAIN AND STILL NO RESPONSE. PS I HAVE COPIES OF ALL EMAILS. THEN ON 1/4/18 LIA CONTACTED ME ON MY EXPERIENCE. I INFORMED THEM AND THEN JAKE CALLED ME. HE INFORMED ME TO BRING TO CAR BACK FOR AN ALIGNMENT CHECK. I DID. SERVICE INFORMED ME MY NEWLY CERTIFIED CAR WAS OUT OF ALIGNMENT. THEY SAID THEY FIXED IT. I DROVE IT HOME AND IMMEDIATELY INFORMED JAKE WILLIS IT WAS STILL PULLING BOTH SIDES. I TOLD HIM I AM BRINGING IT BACK TOMORROW 1/12/18 AND I WOULD NEED TO PURCHASE A DIFFERENT CAR. HE SAID I NEEDED TO SPEAK TO THE GYM. I SPOKE TO STEVE (GM) AT LIA INFINITI AND HE TOLD ME THERE IS NOTHING WRONG WITH THE CAR AND THAT IT THE WAY THE CAR RUNS. HHHMMM I NEED HELP WITH THIS. THE CAR STEERING IS NOT RIGHT. I HAVE SINCE LOOKED ON LINE TO FIND OUT THE INFINITI Q50 2014 HAS STEERING PROBLEM. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041795October 31, 2017
VISIBILITY/WIPER
MY SUNROOF SHATTERED. THE CAR WAS PARKED IN A PARKING LOT AND WHEN WE CAME BACK IT WAS COMPLETELY SHATTERED AND GLASS WAS EVERYWHERE. THERE WERE NO SIGNS OF VANDALISM. IT JUST EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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