Infiniti Q50 Complaints (2016)

39 consumer complaints on file.

#11486389September 26, 2022
AIR BAGS, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459211April 1, 2022
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444247December 18, 2021
STEERING
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444121December 17, 2021
BACK OVER PREVENTION
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427326August 1, 2021
SEATS, SEAT BELTS
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419618June 4, 2021
ENGINE
The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer was not yet notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385409December 29, 2020
VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331434June 29, 2020
STEERING
TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CIRCUIT BOARD FOR THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,694. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218510June 7, 2019
WHEELS
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131953September 27, 2018
UNKNOWN OR OTHER
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT CONSUMER STATED HE WAS TURNING INTO THE ENTRANCE RAMP WHEN THE VEHICLE FISH TAILED CAUSING IT TO FLIP. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11093336May 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078332March 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, VISIBILITY/WIPER
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076095March 3, 2018
STRUCTURE:BODY
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AND THIS CAN CAUSE A SAFETY ISSUE IF THE WINDOW SHATTERS DUE TO A MECHANICAL FAILURE OF THE WINDOW REGULATOR ASSEMBLY WHICH CAN POTENTIALLY PUT STRESS ON THE WINDOW. ALSO, THIS CAN BE VERY DANGEROUS IF THE WINDOW REGULATOR FAILS DURING A DAY IN WHICH THE WEATHER INVOLVES RAIN OR SNOW AND THE DRIVER IS UNABLE TO ROLL UP THEIR WINDOW. I TOOK MY CAR TO A INFINITI DEALER AND THEY STATED THAT THE MANUFACTURER ONLY PAYS THEM A FLAT RATE TO INSPECT THE CAR SO ESSENTIALLY IT WAS NOT WORTH THEIR TIME TO INSPECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035272October 20, 2017
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024237September 19, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006153July 18, 2017
ENGINE
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946397January 19, 2017
STEERING
THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE DRIVER CAN NEVER RELAX. I'VE HAD THE CAR TO THE DEALER 4X AND WHILE THE SERVICE PEOPLE HAVE PRIVATELY ADMITTED TO ME THAT THE PROBLEM EXISTS, THEIR CONSUMER AFFAIRS PEOPLE (CUSTOMER SERVICE) CLAIM THERE IS NOTHING WRONG WITH THE CAR AND IS PERFORMING CORRECTLY WITHIN ITS DESIGN PARAMETERS. MOST PEOPLE DON'T NOTICE IT AND EVEN I DIDN'T NOTICE IT UNTIL I HIT A STRAIGHT-AWAY ON AN INTERSTATE HWY. THE DEALER DID A WHEEL ALIGNMENT, JUST TO SEE IF IT WOULD HELP BUT IT DID NOT. THE SERVICE MANAGER ACKNOWLEDGED THAT I AM NOT THE FIRST PERSON WHO HAS NOTICED THE PROBLEM BUT THEY CAN'T HELP ANYBODY BECAUSE INFINITI WON'T EVEN ACKNOWLEDGE THE PROBLEM EXISTS, SO THERE IS NOTHING THAT CAN BE FIXED. I TOOK THE SERVICE MANAGER FOR A RIDE AND PROVED TO HIM THE CAR DRIFTS. HE WAS AMAZED. THE DANGER COMES IN THE MENTAL AND PHYSICAL FATIGUE, PLUS WHILE IN THE PERFECT WORLD WE NEVER GIVE ANYTHING BUT 100% PERFECT CONCENTRATION TO OUR DRIVING, WE CAN'T HELP IT...SOMETIMES OUR MIND WANDERS OR WE'RE DISTRACTED. DOING THAT IN A CAR THAT WILL NOT DRIVE IN A STRAIGHT LINE IS EXTREMELY DANGEROUS, AS THE CAR CAN VEER OFF VERY QUICKLY. THIS IS THE FIRST COMPLAINT LIKE THIS I HAVE EVER FILED. IN FACT, THIS IS MY 4TH INFINITI AND UNTIL NOW, THEY ALL HAD PERFECT STEERING BUT NOW I'M STUCK WITH A 3 YEAR LEASE IN A DANGEROUS STEER-BY-WIRE CAR. AT THE VERY LEAST, THIS SHOULD BE INVESTIGATED AND THE INVESTIGATOR SHOULD NOT BE SWAYED BY INFINITI TELLING THEM THE CAR MEETS ITS DESIGN PARAMETERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938919December 31, 2016
VEHICLE SPEED CONTROL, STEERING
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896091August 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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