Infiniti G25 Complaints (2011)

17 consumer complaints on file.

#11574019February 26, 2024
AIR BAGS
The supplemental air bag warning light came on the dashboard. My local mechanic coded it at B1018, occupant sensor failure. At his suggestion, I brought it to a Nissan dealership (Infiniti is over an hour away from where I live.). They indicated I need to replace both seat sensor and OCS module. They say the seat must be replaced. Checking the Internet, there is a recent recall for Infiniti air bag problems. I contend that if that same system was used in 2011, a recall of that year should exist. In addition, there are many similar issues reported on the Internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566146January 17, 2024
ELECTRICAL SYSTEM, STEERING
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502928January 21, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468786June 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogrammed them. I left and a couple hours of driving later the acceleration is worse and mileage is bad. The engine light comes back on. I call back they check my ECU and said I was missing an update. They couldn’t do the update due to their systems being down at the time and told me they would call me when they were ready. I left to head home. I hopped on the highway towards my house. After about 10 minutes of driving my car begins to slow down to a complete halt and stalls right in rush hour traffic. I had no where to safely pull over. There was no shoulder available due to construction. I immediately called 911 to assist me to get an emergency tow. I eventually ended up being rear ended by a car. A fire lieutenant stayed with me for about 2 hours to ensure I was safe until the tow showed. This was a terrifying incident and should be noted. People need to be warned their is an intake volume learn problem with the ECU of these vehicle. People could be killed. I was lucky.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11253082September 4, 2019
STEERING
THIS HAPPENED 9.03.19. I RAN SOME ERRANDS THEN PROCEEDED TO HEAD HOME. EVERYTHING WAS FINE. I WAS PARKED FOR ABOUT 2.5 HOURS WHEN I WENT BACK TO MY CAR. IT LET ME IN AS USUAL SO I DIDN'T THINK ANYTHING WAS A MISS. HOWEVER, WHEN I TRIED TO START IT. IT DIDN'T START. I TRIED CHANGING THE BATTERY ON THE INTELLIGENT KEY FOB AND NOTHING. ON THE DASH WAS YELLOWISH KEY LIGHT APPEARED EVERY TIME I TRIED TO TURN THE CAR ON. I TOOK IT TO MY MECHANIC AND HE ORIGINALLY THOUGHT IT WAS THE BATTERY BECAUSE THE LIGHT DIDN'T COME ON. HE TRIED TO GIVE IT A BOOST AND STILL NOTHING. WE BROUGHT IT TO THE SHOP AND IT TURNED OUT TO THE STEERING LOCKBOX. THIS ISSUE COULD CAUSE SOMEONE TO BE IN A DANGEROUS SITUATION. LUCKILY I WAS HOME, HOWEVER, I COULD HAVE BEEN ANYWHERE WITH MY 5 YR OLD CHILD. I WAS NOT PREPARED FOR ANYTHING TO GO WRONG AS I RECEIVED NO INDICATORS THAT SOMETHING WAS WRONG. I KEEP UP WITH ALL MAINTENANCE ON MY CAR BECAUSE I RELY ON IT TO GET ME TO POINT A AND SO ON ALONG WITH MY PRECIOUS CARGO WITH ME. I CALLED INFINITI AND CHECK THIS WEBSITE TO CHECK FOR RECALLS AND NOTHING WAS LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110183July 9, 2018
STRUCTURE:BODY
STICKY, MELTED AND CRACKING DASH, PROBLEM BEGINNING 2 YEARS AGO...SOME PIECES ARE OFF AND YOU CAN SEE THE "YELLOW" INTERIOR (FOAM)...THE ACTUAL MILEAGE IS 53,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088754April 17, 2018
UNKNOWN OR OTHER
MY DASHBOARD START MELTING AND LOWER THE VISIBILITY TRUE MY FRONT WINDOW. DURING THE DAY WHEN THE SUN IS OUT I CAN HARDLY SEE ANYTHING FROM THE MIDDLE OF THE WINDOW DOWN BECAUSE IT STAY GLOSSY. IT KEEP ON GETTING WORSE AND WORSE WITH EVERY DAY! NISAN/INFINITI NEED TO TAKE CARE OF THIS PROBLEM BECAUSE COULD COST THE LOST OF SOMEONES LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074652February 24, 2018
STEERING
AFTER NORMAL USE, AND WITH NO WARNING INDICATIONS, THE VEHICLE FAILED TO START AFTER BEING PARKED. IT WAS OBSERVED THAT THE STEERING WHEEL FAILED TO LOCK, AND THE INTELLIGENT KEY INDICATOR ILLUMINATED FROM THE DASH WHEN THE PUSH-BUTTON IGNITION WAS PRESSED. ACCORDING TO THE 2011 INFINITI G OWNER'S MANUAL, WHEN THE INTELLIGENT KEY INDICATOR LIGHT APPEARS, IT INDICATES A MALFUNCTION WITH THE ELECTRICAL STEERING LOCK SYSTEM OR THE INTELLIGENT KEY SYSTEM INDICATOR. THE VEHICLE HAD TO BE TOWED TO THE INFINITI DEALER, AND THE DEFECTIVE STEERING LOCK HAD TO BE REPLACED, IN ORDER TO RETURN THE VEHICLE BACK INTO AN OPERABLE STATE. THIS MECHANICAL DEFECT POSES A SAFETY RISK TO UNEXPECTED VEHICLE OWNERS, AS IT COULD LEAVE THEM IMMOBILE IN INSECURE SURROUNDINGS, AND PREVENT THEM FROM REACHING IMMEDIATE HELP WHEN THREATENED OR HARASSED, AND IN THE EVENT OF EMERGENCIES, MEDICAL CONDITIONS OR ADVERSE WEATHER CONDITIONS. WHAT IS MORE DISTURBING, IS THAT INFINITI IS AWARE OF THE STEERING LOCK DEFECT. THIS IS EVIDENT FROM THE NUMEROUS COMPLAINTS OF INFINITI OWNERS, PUBLISHED ON THE NHTSA WEBSITE, CONSUMER ADVOCACY WEBSITES, ONLINE FORUMS, MESSAGE BOARDS, AND SOCIAL NETWORKS. IN ADDITION, NISSAN (INFINITI'S PARENT COMPANY) ADDRESSED THIS PROBLEM WITH A VOLUNTARY SERVICE CAMPAIGN ON SPECIFIC MY2009-10 NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA VEHICLES, WITH THE REPLACEMENT OF THE EXISTING ELECTRONIC STEERING COLUMN LOCK (ESCL) WITH AN ELECTRONIC STEERING COLUMN BOX (ESCB). HOWEVER, INFINITI (THE LUXURY DIVISION OF NISSAN) HAS REFUSED TO TAKE OWNERSHIP OF THIS KNOWN DEFECT WITH THEIR STEERING LOCK AND WILL NOT MAKE CORRECTIVE ACTIONS ON THE BEHALF OF THEIR CUSTOMERS TO ENSURE THE QUALITY AND SAFETY OF THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948423January 30, 2017
STEERING
THE STEERING LOCK UNIT FAILED ON MY INFINITI G25X. IT WAS WAS STATIONARY AT A GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START SO I HAD IT TOWED TO INFINITI OF LYNNWOOD. I SEE THEIR WAS A RECALL ON THIS PART BY NISSAN BUT INFINITI REFUSED TO HONOR IT EVEN THOUGH IT'S THE SAME PART. INFINITI HAS A GREAT SCAM GOING AS ONLY THE DEALERSHIP CAN FIX THIS PROBLEM SO THEY CHARGE OUTRAGEOUS PRICES. $2,264.14 IS WHAT THE INFINITI DEALERSHIP WANTS TO FIX THIS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920502November 1, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT 06/2016 AND WAS T-BONED THE OTHER DRIVER WAS GOING 40 MILES AN HOUR AND THE AIRBAGS DID NOT DEPLOY. WHEN ONE OF THE MASS AIR FLOW SENSORS FAILED THE VEHICLE ROLLED DOWN THE HIGHWAY. INFINITI WANTS ME TO TRADE THE VEHICLE IN AT THE LOWEST DEPRECIATED AMOUNT WITH AN OVERHEAD AMOUNT OF 8K ON THE LOAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899628August 30, 2016
ELECTRICAL SYSTEM
WENT TO START CAR AND DEPRESSED PUSH START BUTTON AND THE CAR WOULD NOT START. A YELLOW KEY SYMBOL AND RED CAR SYMBOL WITH A KEY INSIDE APPEARED IN THE DASH, BUT NO OTHER LIGHTS IN THE DASH CAME ON, NOR DID THE RADIO. CONTACTED THE DEALER AND ATTEMPTED TO PUT THE KEY IN THE SLOT, CHANGE THE KEY FOB BATTERY AND JUMPSTART THE CAR, BUT THE CAR WOULD NOT START. TOWED THE CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT THE STEERING LOCK ASSEMBLY WAS BAD AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745615August 2, 2015
STRUCTURE:BODY, SUSPENSION, WHEELS
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT PLAN TO PUT MY CHILD IN THIS CAR ONCE IT IS REPAIRED. MY INSURANCE WOULD NOT TOTAL THE VEHICLE. DO WE KNOW IF TAKATA AIRBAGS WERE USED IN THE G25 MODELS?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10671383January 9, 2015
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2011 G25 INFINITY. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL NOISE WHILE TURNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED AN INSPECTION WHICH LOCATED THE FRONT DRIVER'S SIDE STRUT WHEEL HOUSE KNUCKLE AS FRACTURED. THE STRUT WHEEL HOUSE KNUCKLE WAS WELDED TWICE. THE CONTACT ALSO STATED THAT THE CRUISE CONTROL LIGHT FLICKERED. THE DEALER REPLACED THE BRAKE SWITCH. THE FAILURE MILEAGE WAS 1,751.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639101September 25, 2014
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2011 INFINITY G25. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE SEAT BELTS ALSO FAILED. A POLICE REPORT WAS FILED AND INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT REPAIRED AND WAS TOTALED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 25,400. UPDATED 3/24/15*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10442654January 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 INFINITI G25. THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD WHILE ACCELERATING AT 25 MPH. THE FAILURE RECURRED A FEW DAYS LATER WHILE PARKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436220November 17, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 INFINITI G25. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE WOULD FEEL AN ABRUPT JERKING IN THE REAR OF VEHICLE AS IF SOMEONE HAD CONTINUOUSLY CRASHED INTO THE REAR OF THE VEHICLE. THE FAILURE RECURRED ON AN INTERMITTENT BASIS WHETHER THE CONTACT WAS DECELERATING OR ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. AFTER DRIVING THE VEHICLE, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PERFORMING AS NORMAL. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366602November 17, 2010
EQUIPMENT
NOTE: MODEL IS NEW FOR 2011...G25 (NOT IN YOUR DATABASE). WHEN AN IPHONE IS CONNECTED TO THE IPOD INTERFACE IN THE VEHICLE THE PLAYBACK SKIPS AND IS INTERMITTENT. IT OCCURS EVERY TIME THE IPHONE IS CONNECTED AND IS CONTINUOUSLY INTERMITTENT THROUGHOUT THE PLAY TIME. THIS PROBLEM CAUSES UNDUE ATTENTION TO BE PAID TO THE PROBLEM SITED AND NOT THE TASK OF DRIVING SAFELY. THE MANUFACTURER HAS NOT CORRECTED THE PROBLEM. THIS IS A NEW VEHICLE (<600 MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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