Infiniti G25 Complaints

30 consumer complaints on file.

#11649025March 18, 2025
AIR BAGS
This is a follow up to a compliant that I put in early this year or late last year. There is not much discussion of the failed occupancy sensor for the passenger front airbag on this website, but it does get discussed online more often. I am not sure why Infiniti says the entire seat must be replaced ($5,000 or so) rather than just replacing the sensor. Also, the seat has now been discontinued. It's unfortunate that there is no other solution that I am aware of other than finding a discontinued seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636239January 16, 2025
AIR BAGS
2012 Infiniti G25x: Occupancy sensor failed (diagnostic code B1018) around 132,000 miles. This is a common problem with Infiniti cars. Apparently for 2007 and 2008, there were recalls, but this problem continued into later years with no recall. The cost I was quoted to repair this (replacing the entire passenger seat) was $5,000, which is not practical for a 12 year old car. Although I haven't been able to get an exact answer, it seems that this failure not only shuts off the front passenger airbag, but the entire SRS system (all airbags and all pretensioners) - I haven't been able to get a definite answer from multiple dealers that I contacted or from the Infiniti national customer service. Otherwise, the car has been the most reliable car I ever owned, but there should be at least some compensation for this problem which has existed for a number of years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574019February 26, 2024
AIR BAGS
The supplemental air bag warning light came on the dashboard. My local mechanic coded it at B1018, occupant sensor failure. At his suggestion, I brought it to a Nissan dealership (Infiniti is over an hour away from where I live.). They indicated I need to replace both seat sensor and OCS module. They say the seat must be replaced. Checking the Internet, there is a recent recall for Infiniti air bag problems. I contend that if that same system was used in 2011, a recall of that year should exist. In addition, there are many similar issues reported on the Internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566146January 17, 2024
ELECTRICAL SYSTEM, STEERING
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502928January 21, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468786June 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogrammed them. I left and a couple hours of driving later the acceleration is worse and mileage is bad. The engine light comes back on. I call back they check my ECU and said I was missing an update. They couldn’t do the update due to their systems being down at the time and told me they would call me when they were ready. I left to head home. I hopped on the highway towards my house. After about 10 minutes of driving my car begins to slow down to a complete halt and stalls right in rush hour traffic. I had no where to safely pull over. There was no shoulder available due to construction. I immediately called 911 to assist me to get an emergency tow. I eventually ended up being rear ended by a car. A fire lieutenant stayed with me for about 2 hours to ensure I was safe until the tow showed. This was a terrifying incident and should be noted. People need to be warned their is an intake volume learn problem with the ECU of these vehicle. People could be killed. I was lucky.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11423261July 2, 2021
ELECTRICAL SYSTEM
Last Friday, 7/25/21, while driving home from work, my car instrument panel, speed odometer, everything went totally black, I lost steering and pulled into a 7-11 parking lot. The passenger side of the car was smoking. I was locked in as door unlock wouldn’t work, nothing would work. I was unable to turn the car off and literally felt like I could pass out from smoke inhalation quickly called 911. People in the parking lot were trying to unlock my door to get me out of the vehicle. The fire department arrived and after a few minutes were able to get me out, but the car would not turn off. They forced the hood open and had to cut the cables to the battery to turn it off. It was terrifying!!! I can’t imagine what would have happened if I had been on the Turnpike or major Highway, I’m sure I would have crashed the vehicle. I had the car towed to Shamrock Automotive who advised that the PCF module Wiring harness had literally caught on fire. Currently it would cost over $8K to fix the car and it’s not worth more than $9k.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11375356November 19, 2020
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2012 INFINITI G25. THE CONTACT STATED THAT AFTER REPLACING THE ENGINE, THE BATTERY AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AND CONTINUED FLASHING WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO INFINITI OF NORWOOD LOCATED AT 866 PROVIDENCE HWY, NORWOOD, MA 02062, WHO DIAGNOSED THAT THE AIR BAG CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307857February 8, 2020
ELECTRICAL SYSTEM
VEHICLE HAS 97K MILES AND DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. HIT DOOR LOCK/UNLOCK MULTIPLE TIME WITH NO LUCK GETTING IT OPEN. HANDLES DO NOT FEEL LIKE THERE IS ANY RESISTANCE WHEN PULLING ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281949November 23, 2019
AIR BAGS
PASSENGER AIR BAG NOT WORKING DUE TO A FAULTY PRESSURE SWITCH IN PASSENGER SEAT. THE PROBLEM OCCURRED WHEN THE VEHICLE WAS DRIVING 60 MPH DOWN A STRAIGHT SMOOTH HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253082September 4, 2019
STEERING
THIS HAPPENED 9.03.19. I RAN SOME ERRANDS THEN PROCEEDED TO HEAD HOME. EVERYTHING WAS FINE. I WAS PARKED FOR ABOUT 2.5 HOURS WHEN I WENT BACK TO MY CAR. IT LET ME IN AS USUAL SO I DIDN'T THINK ANYTHING WAS A MISS. HOWEVER, WHEN I TRIED TO START IT. IT DIDN'T START. I TRIED CHANGING THE BATTERY ON THE INTELLIGENT KEY FOB AND NOTHING. ON THE DASH WAS YELLOWISH KEY LIGHT APPEARED EVERY TIME I TRIED TO TURN THE CAR ON. I TOOK IT TO MY MECHANIC AND HE ORIGINALLY THOUGHT IT WAS THE BATTERY BECAUSE THE LIGHT DIDN'T COME ON. HE TRIED TO GIVE IT A BOOST AND STILL NOTHING. WE BROUGHT IT TO THE SHOP AND IT TURNED OUT TO THE STEERING LOCKBOX. THIS ISSUE COULD CAUSE SOMEONE TO BE IN A DANGEROUS SITUATION. LUCKILY I WAS HOME, HOWEVER, I COULD HAVE BEEN ANYWHERE WITH MY 5 YR OLD CHILD. I WAS NOT PREPARED FOR ANYTHING TO GO WRONG AS I RECEIVED NO INDICATORS THAT SOMETHING WAS WRONG. I KEEP UP WITH ALL MAINTENANCE ON MY CAR BECAUSE I RELY ON IT TO GET ME TO POINT A AND SO ON ALONG WITH MY PRECIOUS CARGO WITH ME. I CALLED INFINITI AND CHECK THIS WEBSITE TO CHECK FOR RECALLS AND NOTHING WAS LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210560May 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2005 INFINITI G25. WHILE DRIVING 43 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. SUDDENLY, THE CONTACT HEARD TWO ABNORMAL BOOMING NOISES AND THE AIR BAGS DEPLOYED INADVERTENTLY. ALSO, THE AIR BAG INDICATOR ILLUMINATED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNKNOWN. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128862September 12, 2018
AIR BAGS
IN MAY 2018 THE AIRBAG LIGHT CAME ON.I IMMEDIATELY CALLED THE DEALERSHIP CONCERNING THIS MATTER LIKE THE CAR MANUAL STATED.THE SERVICE REPRESENTATIVE TOLD ME TO BRING THE VEHICLE IN FOR SERVICE.WHEN I BROUGHT THE CAR TO THE DEALERSHIP,THESERVICE REPRESENTATIVE ASK TO SEE THE WARRANTY PAPERS.AFTER LOOKING AT THE WARRANTY PAPERS,HE SAID THE AIRBAG ISN'T COVER UNDER THE WARRANTY.I'M DRIVING A UNSAFE VEHICLE AND STILL MAKING MONTHLY PAYMENTS.WHAT GOOD IS IT TO HAVE A CAR WARRANTY THAT DOES NOT COVER THE AIRBAG?THIS IS A PART THAT SAVES LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110183July 9, 2018
STRUCTURE:BODY
STICKY, MELTED AND CRACKING DASH, PROBLEM BEGINNING 2 YEARS AGO...SOME PIECES ARE OFF AND YOU CAN SEE THE "YELLOW" INTERIOR (FOAM)...THE ACTUAL MILEAGE IS 53,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088754April 17, 2018
UNKNOWN OR OTHER
MY DASHBOARD START MELTING AND LOWER THE VISIBILITY TRUE MY FRONT WINDOW. DURING THE DAY WHEN THE SUN IS OUT I CAN HARDLY SEE ANYTHING FROM THE MIDDLE OF THE WINDOW DOWN BECAUSE IT STAY GLOSSY. IT KEEP ON GETTING WORSE AND WORSE WITH EVERY DAY! NISAN/INFINITI NEED TO TAKE CARE OF THIS PROBLEM BECAUSE COULD COST THE LOST OF SOMEONES LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074652February 24, 2018
STEERING
AFTER NORMAL USE, AND WITH NO WARNING INDICATIONS, THE VEHICLE FAILED TO START AFTER BEING PARKED. IT WAS OBSERVED THAT THE STEERING WHEEL FAILED TO LOCK, AND THE INTELLIGENT KEY INDICATOR ILLUMINATED FROM THE DASH WHEN THE PUSH-BUTTON IGNITION WAS PRESSED. ACCORDING TO THE 2011 INFINITI G OWNER'S MANUAL, WHEN THE INTELLIGENT KEY INDICATOR LIGHT APPEARS, IT INDICATES A MALFUNCTION WITH THE ELECTRICAL STEERING LOCK SYSTEM OR THE INTELLIGENT KEY SYSTEM INDICATOR. THE VEHICLE HAD TO BE TOWED TO THE INFINITI DEALER, AND THE DEFECTIVE STEERING LOCK HAD TO BE REPLACED, IN ORDER TO RETURN THE VEHICLE BACK INTO AN OPERABLE STATE. THIS MECHANICAL DEFECT POSES A SAFETY RISK TO UNEXPECTED VEHICLE OWNERS, AS IT COULD LEAVE THEM IMMOBILE IN INSECURE SURROUNDINGS, AND PREVENT THEM FROM REACHING IMMEDIATE HELP WHEN THREATENED OR HARASSED, AND IN THE EVENT OF EMERGENCIES, MEDICAL CONDITIONS OR ADVERSE WEATHER CONDITIONS. WHAT IS MORE DISTURBING, IS THAT INFINITI IS AWARE OF THE STEERING LOCK DEFECT. THIS IS EVIDENT FROM THE NUMEROUS COMPLAINTS OF INFINITI OWNERS, PUBLISHED ON THE NHTSA WEBSITE, CONSUMER ADVOCACY WEBSITES, ONLINE FORUMS, MESSAGE BOARDS, AND SOCIAL NETWORKS. IN ADDITION, NISSAN (INFINITI'S PARENT COMPANY) ADDRESSED THIS PROBLEM WITH A VOLUNTARY SERVICE CAMPAIGN ON SPECIFIC MY2009-10 NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA VEHICLES, WITH THE REPLACEMENT OF THE EXISTING ELECTRONIC STEERING COLUMN LOCK (ESCL) WITH AN ELECTRONIC STEERING COLUMN BOX (ESCB). HOWEVER, INFINITI (THE LUXURY DIVISION OF NISSAN) HAS REFUSED TO TAKE OWNERSHIP OF THIS KNOWN DEFECT WITH THEIR STEERING LOCK AND WILL NOT MAKE CORRECTIVE ACTIONS ON THE BEHALF OF THEIR CUSTOMERS TO ENSURE THE QUALITY AND SAFETY OF THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012917August 4, 2017
UNKNOWN OR OTHER
PUDDLES OF WATER LEAK INTO THE CAR ON THE DRIVER AND FRONT PASSENGER SIDE DUE TO PLASTIC CLAMPS IN THE DASH THAT A FRAGILE AND BREAK. THE WATER FLOWS FROM SUNROOF DRAINAGE TUBES THAT CONTINUE TO BE BLOCKED WHEN IT RAINS. I HAD THEM REPLACED IN JUNE 2016 WHEN THE CAR WAS UNDER WARRANTY AND THEY ARE BROKEN AGAIN. THE CAR IS NO LONGER UNDER WARRANTY AND IT COST $1665 TO REPLACE PLUS I PAID $150 AT THE DEALERSHIP FOR THE INSPECTION. THE MANUFACTURER IS AWARE OF THE DEFECTIVE PARTS AND ONLY WARRANTS THEIR DEFECTIVE PARTS FOR 1 YEAR. I AM ONE MONTH PAST THE 12 MONTH PERIOD. THE SERVICE DEPARTMENT SAID THAT SOME ELECTRICALLY PARTS WILL MALFUNCTION IF THEY GET WET FROM THE DRAINAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957902March 1, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 INFINITI G25. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 05/02/17*LJ UPDATED 05/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948423January 30, 2017
STEERING
THE STEERING LOCK UNIT FAILED ON MY INFINITI G25X. IT WAS WAS STATIONARY AT A GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START SO I HAD IT TOWED TO INFINITI OF LYNNWOOD. I SEE THEIR WAS A RECALL ON THIS PART BY NISSAN BUT INFINITI REFUSED TO HONOR IT EVEN THOUGH IT'S THE SAME PART. INFINITI HAS A GREAT SCAM GOING AS ONLY THE DEALERSHIP CAN FIX THIS PROBLEM SO THEY CHARGE OUTRAGEOUS PRICES. $2,264.14 IS WHAT THE INFINITI DEALERSHIP WANTS TO FIX THIS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920502November 1, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT 06/2016 AND WAS T-BONED THE OTHER DRIVER WAS GOING 40 MILES AN HOUR AND THE AIRBAGS DID NOT DEPLOY. WHEN ONE OF THE MASS AIR FLOW SENSORS FAILED THE VEHICLE ROLLED DOWN THE HIGHWAY. INFINITI WANTS ME TO TRADE THE VEHICLE IN AT THE LOWEST DEPRECIATED AMOUNT WITH AN OVERHEAD AMOUNT OF 8K ON THE LOAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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