Infiniti G20 Complaints

92 consumer complaints on file.

#10037095September 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILURE ON MY 1995 INFINITI G20. THE FAILURE OCCURRED WITHOUT WARNING. VEHICLE HAS BEEN PROPERLY MAINTAINED. I WROTE THE INFINITI CONSUMER AFFAIRS DIVISIONS BUT WAS INFORMED THEY DO NOT KEEP RECORDS OF HOW MANY TRANSMISSION FAILURE OCCURRED FOR THIS MODEL AND IF THEY DID THEY WOULD NOT RELEASE THE INFORMATION. I WOULD LIKE TO FIND OUT IF THIS TRANSMISSION FAILURE IS A SYSTEMIC DEFECT FOR THIS YEAR AND MAKE OF CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030429July 30, 2003
VISIBILITY:GLASS, SIDE/REAR
THE VEHICLE EXHIBITS WHISTLING FROM THE DRIVERS SIDE MIRROR AT SPEEDS ABOVE 40MPH. INFINITI HAS BEEN UNABLE TO REPAIR PROBLEM AFTER 4 VISITS. VERY UNHAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028898July 22, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
SULPHER SMELL INSIDE CAR: THE DEALER TRIED TO FIX THE PROBLEM BUT COULD NOT. EVENTUALLY THE SMELL WENT AWAY BY ITSELF, OR WHAT EVER SMELLED LIKE SULPHUR WHILE IT WAS BURNING FINALLY BURNT UP.*AK HERE IS A LIST OF OTHER REPAIRS THE DEALER HAS MADE: NEW ALTINATOR NEW WEATHER STRIPING ON DRIVER SIDE DOOR-NOW ITS COMING OFF AGAIN NEW REGULATOR FOR WINDOW ON DRIVER SIDE DOOR NEW MOTOR MOUNTS NEW LINKAGE UNDER FOR THE TRANSMISSION- COULDN'T REMOVE KEY FROM IGNITION UNLESS THE GEAR SHIFTER WAS BEING PUSHED FORWARD AT THE SAME TIME. NEW POCKET FOR THE BACK OF THE PASSENGER SEAT ENGINE NOISE OR RATTLE- INSTALLED BOLTS SOMEWHERE AROUND THE EXHAUST MANIFOLD. THE DEALER SAID THAT THE MANUFACTUR RAN OUT OF THOSE BOLTS DURING ASSEMBLY, AND THINKING THEY WERE NOT NESSISARY, SOLD MY CAR AS WELL AS OTHERS WITHOUT THOSE BOLTS. REPLACED THE BOLTS FOR THE HEAT SHIELD OR THE EXHAUST MANIFOLD. AFTER MORE THAN SIX TRIPS BACK TO THE DEALERSHIP THEY PUT A NEW AC COMPRESSOR ON THAT QUIETED THE NOISE FOR A FEW DAYS, BUT THE NOISE IS BACK. I HAVE SINCE QUIT DRIVING THIS CAR UNTIL I FIGURE OUT WHAT TO DO. THE INCIDENT DATE IS NOT ACCURATE BECAUSE I DON'T HAVE ANY OF THE REPAIR ORDERS INFRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026583July 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ABOUT 50MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN , AND IT DIDN'T RESTART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019014May 20, 2003
WHEELS:RIM
2002 INFINITY G20 PURCHASED BRAND NEW- 5/0. DRIVEN VERY INFREQUENTLY. SINCE 9/02 EXPERIENCED PROBLEMS W/ CAR PULLING TO ONE SIDE ON 2 SEPARATE OCCASIONS. DEALER CLAIMED 3 RIMS WERE BENT THE FIRST INCIDENT AND 2 BENT THE SECOND INSTANCE. SEEM HIGHLY UNLIKELY THAT A LUXURY CAR RIMS CAN BE BENT WITH SUCH LIMITED YET EXTREMELY CAREFUL DRIVING. DEALER GAVE NO FURTHER ASSISTANCE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013533March 27, 2003
STRUCTURE:BODY:TRUNK LID
I AM THE OWNER OF A 1995 INFINITI G20 (VIN# [XXX]) WITH 110,135 MILES. ONE DAY, UPON OPENING MY TRUNK TO PLACE GROCERIES IN IT, THE TRUNK SLAMMED DOWN ON THE BACK OF MY HEAD AND NECK WHILE BENDING OVER TO PUT SOME ITEMS DEEP INTO IT. THE TRUNK SLAMMED DOWN WITH SUCH FORCE THAT I ENDED UP WITH A CONCUSSION AND BRUISED SPINE PER 2 DOCTORS THAT EXAMINED ME AFTERWARDS. THE 2 SUPPORTING TRUNK GAS LIFTS WERE WORN, HOWEVER, THEY SHOULD NOT HAVE PRODUCED A FORCE GREAT ENOUGH TO CAUSE SERIOUS INJURY OR HARM WHEN THE TRUNK IS IN THE FULLY OPEN POSITION. I FEEL THAT THIS IS AN ENGINEERING SAFETY DEFECT ON THE PART OF INFINITI/NISSAN AND SOMETHING SHOULD BE DONE TO RECTIFY THIS HORRIBLE SAFETY PROBLEM. THIS TRUNK SHOULD BE CONSIDERED HAZARDOUS. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10008262February 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. AUTOMOBILE WELL MAINTAINED PRIOR TO INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005405February 6, 2003
UNKNOWN OR OTHER
BOUGHT NEW CAR,NEVER IN AN ACCIDENT.EXCLT COND EXPT TOP COAT PAINT IS PEELING FROM HOOD ROOF TRUNK.WAS SENT TO A SPECIALIST AND THEY INFORMED ME THAT IT COULDN'T BE CHEMICALS BECAUSE IF CHEMS HAD FALLEN ON THE CAR IT WOULD HAVE EATEN THRU ALL COATS.11/22/02 TOOK THE CAR TO JOE VALENTI LYNNE'S INFINITI HE TOOK DIG PICS, SUBMITTED THEM TO INFINITI.12/3 CLAIMED THAT IT WAS BIRD DROPPINGS OR CHEMS HAD FALLEN ON CAR.TOLD JOE WHY DOES IT CONTINUE TO APPEAR IN DIFF. LOCATIONS & IT DIDN'T EAT ALL THE WAY THRU PAINT.HE SAID THAT THE CASE WAS CLOSED.CALLED CUST SVC DARRYL IN REGARDS TO THE DECISION.DARRYL SAID,JOE CLAIMED THE CAR HAD CHEM DAMAGE.12/6 CALLED JOE HE SAID HE NEVER SAID THAT.12/11SPOKE TO DEBORA FREDRICK (SUP CUST SVC), SAID JOE WAS LYING.NOTHING RESOLVED.12/16 KIRK QUINONES SVC MGRINFINITI TOLD ME WILL CALL INFINITI TO SEE IF SOMEONE WILL LOOK AT THE CAR IN PERSON.12/17 KIRK CALLED AND TOLD ME THAT THEY SAID HE WILL LOOK AT CAR,IF HE DETERMINED IT WASN'T CHEMS,THEY WOULD SEND SOMEONE FROM INFINITI TO LOOK AT CAR.12/18 TOOK CAR TO KIRK FOR INSPECT. SAID HE WAS QUALIFIED TO LOOK AT PAINT.HE DETERMINED IT COULDN'T BE CHEMS.REPORTED IT AS BLISTERING.SAID HE WILL SUBMIT INFO & WILL CALL BACK TOM.1/8/03 SAID HE HAD FORGOTTEN ABOUT ME AND HE WAS CALLING INFINITI NOW.1/10 KIRK CALLED &TOLD ME THAT THE INSPECTOR WILL COME TO SEE CAR.SCHEDULED MEETING 1/16 10AM.1/16 ARRIVED AT DLR 10AM.KIRK SAID TO HAVE A SEAT INSPC SHOULD BE ARRIVING & TOOK MY CAR KEYS.10:30 AM, KIRK INFORMED ME THAT THE INSPCTR WAS LOST AND WILL BE HERE SOON.TOLD KIRK TO MAKE SURE TO COME & GET ME.APPROX11AM KIRK RETURNED W/ MY KEYS & SAID I WAS DONE.NEVER GOT ME.SAIDTHEY JUST TOOK PICS.1/20 KIRK CALLED ME &SAID CLAIM WAS DENIED DUE TO CHEMS.I ASKED HOW, HE AND THE SPECIALIST SAID SAME THING.HE SAID THAT THERE IS NOTHING MORE TO DO,DECISION IS FINAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019517September 25, 2002
SEATS
CONSUMER STATES THAT THE DRIVERS SEAT WILL NOT LOCK PROPERLY.DEALER WAS CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766993September 11, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:FRAME AND MEMBERS, UNKNOWN OR OTHER, SEATS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#566854July 24, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
CONSUMER STATES FOR THE PAST 2 YEARS THERE HAS BEEN AN ONGOING PROBLEM WITH A ROTTEN EGG/SULFUR SMELL COMING OUT OF THE EXHAUST, CONSUMER HAS TAKEN VEHICLE TO THE DEALERSHIP AT LEAST 3 TIMES TO TRY AND GET THE PROBLEM RESOLVED, CONSUMER HAS BEEN TOLD THAT THE WRONG TYPE OF GAS WAS BEING USED, THAT THERE WAS NO SMELL, THAT A PARTICULAR PART IN THE VEHICLE COULD NOT BE REPLACED ONLY ADJUSTED, CONSUMER EVEN HAD AN UPDATE PERFORMED ON THE VEHICLE, HOWEVER THE PROBLEM STILL EXISTS. *JB NAR 8/22/02. *SCC *CB JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763303June 20, 2002
SUSPENSION
I WAS ON THE EAST BOUND RAMP MERGING INTO TRAFFIC, A 18 WHEELER (NO LOAD) SUPPOSEDLY SWERVED TO THE RIGHT TO AVOID HITTING A CAR THAT CROSSED IN FRONT OF IT. I TRIED TO AVOID THE ACCIDENT BUT COULDN'T BECAUSE THERE WAS NO PLACE TO GO (NO MEDIAN TO THE RIGHT) WHEN I NOTICED THE TRUCK HEADING TOWARDS ME, I THOUGHT I HAD GOTTEN OUT OF HIS WAY, HOWEVER, HE STATED THAT HIS WHEELS/BRAKES LOCKED CAUSING THE FRONT END OF THE TRUCK TO HIT ME DIRECTLY ON THE DRIVER'S SIDE. WHEN HE HIT MY CAR, I WAS KNOCKED ACROSS THE HIGHWAY AND ENDED UP IN THE MEDIAN POINTING WEST, I DID A COMPLETE 180 DEGREE TURN, THE WHOLE DRIVERS SIDE WAS DAMAGED, THE GLASS SHATTERED IN ONTO ME, MY SEATBELT FAILED TO RETRACT AND MY SIDE AIRBAG DID NOT DEPLOY. I ESTIMATE THAT I WAS GOING ABOUT 45 TO MERGE ONTO THE HIGHWAY, AND HE WAS ON THE HIGHWAY DOING ABOUT 65 WHEN HE LOST CONTROL, FORTUNATELY THE TRAFFICE WAS NOT THAT HEAVY, IT WAS ABOUT 3PM ON A FRIDAY EVENING , THE WEATHER WAS CLEAR AND SUNNY, AND SINCE TRAFFIC WAS NOT TOO HEAVY ALL THE MOTORISTS WERE ABLE TO AVOID ME, AND I BELIEVE SEVERAL DIALED 911 WHEN IT HAPPENED BECAUSE THE CITY POLICE WAS THERE WITHIN MINUTES AND TOLD ME NOT TO MOVE THAT EMS AND THE STATE TROOPER WAS ON THE WAY. BOTH ARRIVED WITHIN 5 MINUTES AFTER I HAD COME TO A COMPLETE STOP. I WAS LEFT WITH RUPTURED DISCS IN MY NECK, BULGING DISCS IN MY LOWER BACK AND SOME NERVE DAMAGE. HE WAS ISSUED A CITATION BY THE STATE POLICE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#763051June 13, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
SULFUR/EGGY SMELL COMING FROM EXHAUST SYSTEM. VEHICLE TAKEN TO DEALERSHIP ON NUMEROUS OCCASSIONS (4 TIMES) WITH NO RESOLUTION. COMPLAINTS FILED WITH BBB, AND INFINITI CUSTOMER SERVICE. I WANT THE PROBLEM FIXED OR I WANT TO USE THE LEMON LAW AND GET MY MONEY BACK. A LETTER WAS ALSO SENT TO THE NHTSA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762150May 22, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS CONTROL UNIT HAS DEVELOPED A LEAK WHICH DEALER SAYS COULD FAIL CATASTROPHICALLY WITH TOTAL LOSS OF BRAKING. MANUFACTURER WILL NOT REPLACE FOR FREE AT A REDUCED PRICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761639May 7, 2002
POWER TRAIN:MANUAL TRANSMISSION
WE HAVE BEEN HAVING PROBLEMS WITH THIS TRANSMISSION. IT KEEPS POPING OUT OF 5TH GEAR AT HIGHWAY SPEEDS. THIS IS NOT ONLY NERVE RACKING BUT DANGERIOUS. NOW THAT I AM TRYING TO SELL CAR AND DISCLOSING THIS NO ONE WANTS IT. BUT TODAY WAS A CALL FROM A BUYER WHO FIRST ASKED, " DOES THE CAR POP OUT IN 5TH GEAR" I SAID YES AND HE WENT INTO THAT THIS IS AN INHERANT PROBLEM IN THE DESIGN OF NISSON AND INFINITY MANUAL TRANSMISSIONS. WENT ON THAT THIS IS HAPPENING WIDE SPREAD RELATIVE TO THE NUMBER OF THEIR CARS WITH MANNUAL TRANSMISSION AND THERE SHOULD BE A RECALL. HE BELIEVES IT IS A DESGINE FAULT AND NOT SOMETHINE DUE TO NORMAL WEAR, I AGREE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007625April 15, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THERE IS A SULPHUR SMELL INSIDE OF VEHICLE AT ALL TIMES. VEHICLE HAS BEEN TAKEN TO DEALER 3 TIMES, CANNOT REMEDY THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003783February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER HEARD NOISE COMING FROM FRONT END WHILE DRIVING. VEHICLE WAS INSPECTED BY A DEALERSHIP, AND CAMSHAFT HAD TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750893August 21, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION
REAR SEATBELT DOES NOT BUCKLE, FUEL TANK LEAKED GAS WHERE HOSE IS ATTACHED TO TANK, TRANSMISSION FAILED TWO TIMES, WAS TOLD FROM MECHANIC THAT PUMP HOLES ARE TOO SMALL FOR OIL TO GO THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750617August 16, 2001
TIRES:SIDEWALL
BIG SIDEWALL DEFECT. DISCOVERED BEFORE IT BLEW OUT.*AK (DOT NUMBER: BFRCTU51 TIRESIZE: P195/65/14)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749926August 6, 2001
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
THE FIRST REPORT HAS TO DO WITH THE CLUTCH SYSTEM. AT 35,000 MILES ON ROUTINE INSPECTION MY DEALER INFORMED ME THAT CLUTCH CYLINDER NEAR THE CLUTCH PEDAL WAS SEIZING AND CAUSING AN ANNOYING SQUEAK. IT TURNS OUT THE THAT FAILURE OF THIS CYLINDER CAUSED THE PRESSURE PLATE TO NOT RELEASE FROM THE CLUTCH PLATE AS IT NORMALLY SHOULD WHEN TAKEING THE FOOT OFF THE CLUTCH PEDAL. THIS CAUSED THE CLUTCH DISK/PLATE TO EXCESSIVELY WEAR TO THE POINT IT NEEDED REPLACING. MY VEHICLE NOW HAS 59,000 MILES AND THE CYLINDER NEAR THE CLUTCH PEDAL IS SQUEEKING AGAIN... MAKING ME THINK IT IS FAILING AGAIN. I DON'T THINK IT IS NORMAL FOR ME TO REPLACE THIS PART AT MY EXPENSE EVERY 30,000 MILES. I THINK THIS IS A POORLY DESIGNED PART AND THINK THAT INFINITY/NISSAN SHOULD FIND A REPLACEMENT PART THAT DOES NOT FAIL SO OFTEN. THE COST TO ME TO REPLACE THIS EVERYTIME THE CYLINDER FAILS IS IN THE AREA OF $800.00. THE COST INVOLVES THE CYLINDER NEEDING REPLACEMENT AND WELL AS THE TEARDOWN OF THE TRANMISSION SYSTEM TO REPLACE THE CLUTCH DISK/PLATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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