Hyundai Veracruz Complaints (2010)

91 consumer complaints on file.

#11282734November 27, 2019
SERVICE BRAKES
WHEN PRESS THE BRAKES THE REAR BRAKE LIGHTS DO NOT COME ON. THE VEHICLE REAR LIGHTS ARE ON BUT THE BRAKES LIGHTS DO NOT ILLUMINATE WHEN THE BRAKE PEDAL IS PUSHED WHEN HAVING TO STOP OR SLOW DOWN. ONLY FOUND OUT ABOUT THE LIGHTS BECAUSE INDIVIDUAL BEHIND MY VERACRUZ PULLED FROM AROUND ME TO THE DRIVER SIDE OF MY CAR AND TOLD ME I HAD NO BRAKE LIGHTS JUST TAIL LIGHTS AND HE ALMOST REAR-REAR ENDED ME AT THE STOPLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220689June 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE IN REVERSE IN THE PROCESS OF TURNING THE VEHICLE AROUND FROM A HILL, THE FRONT PASSENGER NOTICED THAT THERE WAS SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. BOTH THE DRIVER AND FRONT PASSENGER EXITED THE VEHICLE AND WITHIN MINUTES THERE WAS A FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED. A POLICE AND FIRE REPORT WERE FILED. NO INJURIES WERE SUSTAINED. HE CONTACT MENTIONED THAT DUE TO THE FIRE, THE DASHBOARD MELTED, RUBBER HOSES BURNED, WINDSHIELD FRACTURED AND THE FRONT SEATS MELTED. THE VEHICLE AT THE TIME OF THE FAILURE WAS NEAR A CAMPUS DORMITORY AND WAS TOWED TO THE CAMPUS PARKING LOT WHERE IT REMAINED. THE DEALER WAS NOT CONTACTED. THE NATIONAL CONSUMER AFFAIRS DEPARTMENT CALLED THE CONTACT AND REQUESTED SEVERAL INFORMATION SUCH AS A COPY OF THE TITLE, COPY OF THE CURRENT REGISTRATION, INSPECTION AUTHORIZATION FORM, OWNERS DRIVERS LICENSE, LIST OF ITEMS LOST IN THE FIRE, INSURANCE ADJUSTERS NAME/PHONE NUMBER/CLAIM NUMBER, AND PHOTOS/VIDEO OF THE INCIDENT. THE CONTACT HAD NOT CALLED THE MANUFACTURER DIRECTLY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11195427April 10, 2019
ENGINE, POWER TRAIN
AFTER HAVING MY VALVE COVERS FIXED 2 X'S FOR LEAKING UNDER WARRANTY/RECALL IT STARTED LEAKING A 3RD TIME AND FINALLY LEAD TO ENGINE FAILURE WHILE AT THE DEALER TO BE FIXED AT 101143 MILES 11/2017. THE TRANSMISSION STARTED SLIPPING INTERMITTENTLY ABOUT THIS TIME ALSO. DEALER SAID TRANS NEEDED REPLACING. AFTER A LOT OF ARGUING AND RESTLESS NIGHTS; THE DEALER COVERED A REMANUFACTURED SHORT BLOCK. I HAD TOO COVER EVERYTHING ELSE, $4200. A LITTLE OVER A YEAR LATTER THE ENGINE STARTED MAKING UNPLEASANT NOISES FOR 10-15 SEC ON A COLD START. DEALER SAYS THESE ARE "NORMAL ENGINE NOISES" AND I GOT ABOUT 5-10 MILES FROM THE DEALER AND THE OIL LIGHT CAME ON AND THE ENGINE MADE KNOCKING NOISES INTERMITTENTLY. I HAD THE CAR TOWED TO A DIFFERENT DEALER IMMEDIATELY. OIL PUMP BAD AND NEEDS ANOTHER ENGINE. SAME ENGINE HAS BEEN RECALLED BY HYUNDAI FROM 2011-2014 FOR PREMATURE FAILURES, BUT NOT THE 2010. I HAVE TWO MUCH OLDER NON-HYUNDAI CARS WITH CLOSE TO 200K MILES ON THEM AND I DON'T HAVE ISSUES LIKE THIS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175716February 8, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE'S ENGINE COMPARTMENT BURST INTO FLAMES WHILE I WAS DRIVING, WITHOUT ANY WARNING, THERE WAS NO COLLISION. COMPLETELY DESTROYED ENTIRE FRONT END. FIRE DEPARTMENT COULDN'T FIND THE CAUSE. UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11139933October 12, 2018
ENGINE, UNKNOWN OR OTHER
MY WAS HUSBAND WAS DROPPING ME OFF AT WORK DRIVING BACK HOME WHICH IS LESS THAN 5MINUTES FROM MY JOB ON A STREET THERE WAS A LOUD POP AND THE DRIVER ON THE SIDE WAS YELLING THE CAR WAS ON FIRE HE PULLED OVER TOOK MY SWEATER OUT OF THE VEHICLE AND PUT THE FIRE OUT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121126August 20, 2018
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. WHILE DRIVING 40 MPH, THE ELECTRONIC STABILITY CONTROL, BATTERY, CHECK ENGINE, AND BRAKE WARNING INDICATORS ILLUMINATED AND THE ENGINE SEIZED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104777June 29, 2018
ELECTRICAL SYSTEM
OUR HYUNDAI VERACRUZ GOT ALL OF SUDDEN STOPPED WHILE ON THE ROAD. IT DID NOT MOVE AND ALL THE TRAFFIC GOT BACKED UP LUCKILY THERE WAS NO HEAVY VEHICLE EXCEPT FOR TOO MANY CARS. FEW NICE PEOPLE REALLY HELPED US TO SOME HOW MOVE THE CAR AND AT LEAST GET OUT OF BUSY ROAD SO THAT TRAFFIC CAN GET THROUGH. THEN THE CAR GOT TOWED TO THE AUTHORIZED HYUNDAI SERVICE DEALER AND THEY TOLD US THAT THE ALTERNATOR IS HAVING THE PROBLEM AND NEED TO BE CHANGED. WE DID SOME ONLINE SEARCH AND FOUND OUT THAT THE IN 2015 HYUNDAI DID HAD A RECALL FOR THE VALVE COVER GASKET AND IF REQUIRED THEY WOULD ALSO CHANGE THE ALTERNATOR. I AM NOT SURE IF OUR DEALER CHANGED THE ALTERNATOR AT THE TIME WHEN RECALLED ITEM WAS GETTING FIXED AND EVEN IF DEALER HAVE CHANGED - ITS BASED ON MY LIMITED AUTO KNOWLEDGE THAT ALTERNATOR LAST AT LEAST 50,000 TO 80,000 MILES. HENCE WE WOULD LIKE TO BRING IT TO THE NOTICE OF NHTSA. THE MAIN REASON IS THE CONCERN FOR SAFETY AS WHEN THIS HAPPEN BOTH THE KIDS WERE IN THE CAR WHICH SCARED US THE MOST. WE HOPE THE AUTHORITY LOOK INTO THE MATTER AND PROVIDES SOME UPDATES TO US ABOUT THIS PARTICULAR ISSUE AS WE HAVE NOT GOT PROPER REPLY WHILE CONTACT HYUNDAI MOTORS USA CORPORATE OFFICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075658March 1, 2018
EXTERIOR LIGHTING
BRAKE LIGHTS STAY ON WHEN THE PEDAL IS NOT DEPRESSED AND ESC LIGHT COMES ON WHILE NOT MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065480January 28, 2018
ENGINE
I HAD A RECALL #121 WHICH WAS CORRECT AT 50,000 MILES. THE VALUE COVER LEAKS AND DRIPS ONTO THE ALTERNATOR. 25,000 MILES IT HAPPENED AGAIN. I WAS DRIVING MY CAR YESTERDAY AND ALL LIGHTS CAME ON SO I TURNED TO GO HOME. CALL THORNTON ROAD HYUNDAI IN LITHIA SPRINGS, GA AND THE SERVICE MANAGER TOLD ME TO BRING IN MY CAR CAUSE ITS STILL COVERED CAUSE I HAD 74,500 MILES ON MY CAR. MY HUSBAND HAD TO CHARGE UP MY BATTERY JUST TO MAKE IT TO THE DEALERSHIP. I GOT THERE AND I WENT TO SERVICE AND SPOKE WITH THIS LADY AND I EXPLAINED THE SITUATION AND SHE SAID THAT I DIDNT SPEAK WITH ANYONE BECAUSE SHE WAS THE SERVICE MANAGER. SO SHE GAVE ME AN ATTITUDE SAYING IT WAS ALREADY DONE AND THEY WILL NOT DO IT AGAIN. SO MY HUSBAND AND I DROVE HOME AND I BROKE DOWN, MY CAR STOPPED ON ME AND IT WAS SMOKING A LITTLE AND WE HAD TO CHARGE THE BATTERY AGAIN JUST TO GET THE CAR INTO GEAR AND HAD TO GET ONE OF HIS FRIENDS TO TOW MY CAR HOME. IF THEY WOULD OF FIXED THE PROBLEM RIGHT THE FIRST TIME THEN THIS PROBLEM SHOULD OF NOT HAPPENED 25,000 MILES LATER. THEY PUT MY LIFE IN DANGER WHEN I WAS FORCED TO DRIVE HOME AND BROKE DOWN ON A 2-WAY HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051139November 29, 2017
ELECTRICAL SYSTEM
BATTERY AND SEAT BELT INDICATOR LIGHTS BEGAN FLASHING INTERMITTENTLY AND EVENTUALLY I LOST ALL POWER AND ENGINE SHUT DOWN ON A BUSY HIGHWAY WITH SEVERAL CHILDREN AND AN INFANT ON BOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014917August 13, 2017
STRUCTURE:BODY
BOTH OF THE FRONT INSIDE DOOR HANDLES WHICH ARE PLASTIC, HAVE BROKEN. THE RESULT OF THIS IS THAT YOU MUST ROLL DOWN THE WINDOWS & REACH OUTSIDE THE VEHICLE TO OPEN THE DOORS IN ORDER TO GET OUT OF THE CAR. THE CAR WAS STATIONARY WHEN EACH OF THE HANDLES BROKE. I FEEL THAT THIS IS NOT JUST AN INCONVENIENCE, BUT A SERIOUS SAFETY ISSUE. IF AN ACCIDENT OCCURRED OR A FIRE BROKE OUT & FOR WHATEVER REASON YOU COULDN'T GET YOUR WINDOWS DOWN YOU COULD BE IN SERIOUS RISK OF INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000696June 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE FAILURE RECURRED AN ADDITIONAL FOUR TIMES. THE CONTACT TOOK THE VEHICLE TO THE THORNTON ROAD HYUNDAI DEALER WHERE THE VALVE COVER GASKET, ALTERNATOR, AND BATTERY WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 10353756. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971417April 8, 2017
ENGINE
THE OIL LEAK THAT HAS PREVIOUSLY BEEN REPORTED CAUSED THE ENGINE TO RUN LOW ON OIL. SINCE THERE IS A DRIP PAN UNDER THE ENGINE A CONSUMER WOULD HAVE NO WAY OF KNOWING THAT THEIR ENGINE WAS SEVERELY LEAKING. IF THERE IS NO OIL IN YOUR PARKING SPOT AND NO SIGN OF THE CAR SMOKING A NORMAL PERSON WOULD NOT CHECK THE OIL WITH EVERY TANK OF GAS. THIS OIL LEAK CAUSED MY ALTERNATOR TO FAIL IN TRAFFIC, AND SINCE THE ENGINE RAN LOW ON OIL I HAD A CATASTROPHIC ENGINE FAILURE ( THREW A ROD) AT 126K. THE OIL LEAK CAUSES LONG-TERM DAMAGE TO THE ENGINE THAT HYUNDAI REFUSES TO ACKNOWLEDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925468November 10, 2016
ENGINE
I RECENTLY WAS DRIVING MY 2010 HYUNDAI VERA CRUZ ON THE INTERSTATE WHEN THE ENGINE SUDDENLY DIED ON ME. I NOTICED THAT THERE WAS A MIXTURE OF OIL AND WATER COMING FROM BENEATH THE CAR. UPON FURTHER INSPECTION I WAS INFORMED THE MOTOR WAS LOCKED. I HAD JUST REPLACED THE ALTERNATOR IN MAY OF THIS YEAR DUE TO OIL LEAKING ON IT. I CAN'T RECALL IF THE ORIGINAL OWNER HAD THE CAR SERVICED FOR THE RECALL OR NOT. BUT I DID CALL IN ABOUT IT AND WAS INFORMED THAT IT WAS NOT ON THE LIST AND IF I NEED TO HAVE IT CHECKED AT THE LOCAL HYUNDAI DEALER THEN I WOULD HAVE TO PAY THE SERVICE CHARGE. WELL TO ME THAT WASN'T FAIR, BUT NOW THE FAIRNESS IS GONE BECAUSE NOW I'LL HAVE TO PAY OUT 6200 TO HAVE THE ENGINE REPLACED. THIS ISSUE COULD HAVE BEEN AVOIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917668October 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER WAS INFORMED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 129,101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903732September 6, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE INSIDE DOOR HANDLE FRACTURED WHILE ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DOOR HANDLE. LATER, THE FRONT PASSENGER SIDE DOOR HANDLE ALSO FRACTURED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000. UPDATED 11/29/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863838May 8, 2016
STRUCTURE:BODY
WITHIN THE LAST WEEK THE INTERIOR HANDLES HAVE BROKEN ON THE DRIVERS SIDE DOORS. THE DRIVERS SIDE PASSENGER DOOR WILL ONLY OPEN FROM THE OUTSIDE MAKING IT UNSAFE TO ALLOW ANYONE TO RIDE THERE UNTIL IT IS REPAIRED. THE DRIVER DOOR WILL OPEN BUT GETS STUCK AT TIMES AND DOES NOT WANT TO SHUT REQUIRING YOU TO MANUALLY HOLD THE DOOR CLOSED. THIS IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809437December 10, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAI VERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM, SPANNING SEVERAL YEARS AND MODELS, OBVIOUSLY DUE TO POOR DESIGN OR MATERIALS. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. OF COURSE THIS ASSUMES THAT POWER IS NOT INTERRUPTED AS A RESULT OF ACCIDENT. WITHOUT ELECTRICAL WE WOULD BE TRAPPED IN THE VEHICLE. ADDITIONALLY, AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. THIS IS NOT THE FIRST PROBLEM I'VE HAD WITH THIS CAR BUT THIS IS ONE THAT HYUNDAI SHOULD DEFINITELY RECALL AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809090December 8, 2015
STRUCTURE:BODY
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAIVERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. I FEEL I WOULD CERTAINLY BE SHOT. BEST REGARDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672100March 9, 2015
ENGINE AND ENGINE COOLING
2010 HYUNDAI VERA CRUZ. CONSUMER WRITES IN REGARDS TO ALTERNATOR AND THE FRONT VALVE COVER RECALL. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, TO COMPLY WITH THE RECALL, HE WAS INFORMED THERE WAS NO APPROVED REMEDY FOR THE ISSUE. RECALL # 14V415000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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