Hyundai Tucson Complaints (2019)

385 consumer complaints on file.

#11563969January 6, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11563826January 5, 2024
SERVICE BRAKES
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561357December 21, 2023
UNKNOWN OR OTHER
Intermittent starting problem. Sometimes it won't start at all after as many as 12 attempts. Sometimes, it starts after several attempts. The weather does not seem to affect the problem. The EPB light has come on an stayed on after a non-starting episode but it goes off again too. It is not safe to drive because I get stranded. After it gets towed, it ends up starting at the mechanic's shop. No one, including and especially Hyundai will try to isolate and diagnose the issue. The issue is mentioned often on Hyundai owner's posts on internet forums but definite solutions are not mentioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559052December 7, 2023
ENGINE
Dear sir, my 2019 Hyundai Tucson has been in and out of Milford Hyundai five times now they say it is in oil consumption problem they say they requested a new motor. This last time my grandson was in the car we were on the highway out of nowhere the car would not go over 30 miles an hour light was flashing. I got off the highway and called AAA that was eight days ago previous to that it has been checked and towed in three times and driven in while the light was flashing And not going over 30 miles an hour I have not heard from anyone in service . They have not gotten back to me to let me know what’s going on. Their customer service is awful. Please advise I am [XXX] they are taking advantage of my age and me being a woman who has duties and works and grandchildren and a mom I need a car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557144November 27, 2023
ENGINE
My 2019 HyandI Tucson’s engine light came on, so I checked my engine oil and found it to be 2 quarts low on oil, so I added the missing oil and come to find out that 2 weeks ago I had added one quart of oil. That mean in 3 weeks I added 3 quarts of motor oil. I brought the car to our HuandI dealership where we have our vehicles serviced and explained to them to check for engine oil leaks and when I came back to pick up the car, they told me there was no sign of any oil leaks. So if there are no leaks, where is all this oil going? The engine runs just fine but it’s burning much to much oil. I mean you shouldn’t have to put one quart of oil every week, that’s just crazy.. I will have to bring the car back to the dealership in Centereach NY., and tell them to check again, this car is driven locally by my wife and she never drives over 55 MPH, even on the expressway. This car was never abused. I have a 2004 Chevy Venture with 195 thousand and I never put oil in it, I just have it replaced every 3 thousand miles, that’s it, I did notice that we aren’t the only ones that have this problem with this model car, that’s insane. I may just have to write a letter to the CEO, if they can’t find the problem. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554811November 13, 2023
ENGINE
On November 13, 2023 I was driving the vehicle and the check engine light came on and it went into "limp mode". I was well aware of what was happening because this is at least the 4th time this has occurred since owning the vehicle. It happened in Dec of 2022, Feb 2023, and again on July 6, 2023, The last time it happened the dealer had it for over a month and could not "reproduce" the problem, so I got the car back without anything really haven been done to fix it. Same as in Dec 2022 and Feb 2023. I had to fight to get the dealership to get me a "loaner" rental and had to pay for it out of my own pocket to start with. Eventually after many, many phone calls, voicemails, emails later - I did get reimbursed. But this did not happen until I email the President of Hyundai and all the executives of Hyundai. I didn't get the car back until a month later and still nothing was done. So here were are 3 months later and it's throwing the same issue/problem and I am back at square one. At this point in time, I am not interested in having it "diagnosed", all I want is for Hyundai to do a "buyback" so that I can get into a vehicle that I can trust to be reliable and not breaking down for no apparent reason every 2-3 months. This is totally ridiculous and the government needs to do more to hold Hyundai accountable for these pieces of crap cars they've put on the market. Irritated is not even the word. Will be calling the Western District Manager today as that is the last person I talked to back in August when I got it back - he said to call him directly and he would "take care of it".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552135October 26, 2023
STRUCTURE:BODY
Paint is coming off of hood. Nothing was hit. Nothing fell on top of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550441October 17, 2023
ENGINE
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed, and the vehicle stalled. The vehicle was taken to the dealer. The vehicle was diagnosed with a failed knock sensor. The contact was informed that the knock sensor needed to be replaced. The vehicle was repaired. The contact stated that the failure had been a recurring failure for more than two years. The contact stated that every time the vehicle was taken to the dealer because of the failure, the contact was informed that the vehicle was repaired and then the failure would reoccur. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549510October 11, 2023
ENGINE
Oil consumption issues. Presented at oil change with very little oil, no warning light, followed by a loss of a quart every month following. Contacted Hyundai for oil consumption test. Dealer said I would have to replace the oil pan gasket ($600)before they would start the test from Hyundai. Loss of power or engine seizing could be dangerous. I feel Hyundai shoud replace the engine and reimburse me for the oilpan gasket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545978September 22, 2023
ENGINE
Engine passing rod bearing clearance test. I have had the vehicle towed 3x to the dealership for the same issue. KSDS and combustion chamber cleaning was done but check engine light still coming on. This car has put my safety at risk by going into limp mode while driving over 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542198September 1, 2023
ENGINE
My engine has been losing oil with no leak. 1st shut down was 02sensors crank shaft , check engine light still on took it fixed it not sure how. Brought it in for upgrade in security took it out and a week later didn't start. Now entire exhaust is gone it's still burning oil I called ciorperate because he would not acknowledge the burning oil. So we will start this every 1000 kile test x3 so it may be diagnosed but they still want ne to pay 2600 fix exhaust that is directly linked to sludge and burning oil!? I do nit know what to do but I have already put 1000s in fir service rental tow I literally cannot pay 2600 to get car back to prove the problem and eat it it isn't fair well jotting is but this has got to be illegal so ehow... I hope
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542215September 1, 2023
ENGINE
my car has been losing oil, i reported it to the dealership when my check engine light was on, 800$ later they give it back, light reappears i brought it back then they fixed it free. brought car in for safety recall told them it was burning and engine smoking while on he did not address told me process would take too much not worth it. check engine light reappears 1 week later then wont stop. he tells me timing chain exhaust failure from unsteady levels of oil... but i need to pay 2600 for the problem the burning oil caused!? i can pay the 2600 but it will still be burning oil so the 3rd failure will occur. there is no way this can be legal can it? so i call corperate, they said charge her 2600 then start the oil burning process, she can also pay for that testing and return in 1000 miles?!?! 3 xs!! is this legal? please tell me what to do im stuck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536961August 7, 2023
ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Hyundai Tucson. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering and brake functionality. The contact stated that the instrument panel went blank. The contact was able to restart the vehicle. The contact stated that the failure recurred. Additionally, the vehicle was hesitating and jerking while driving at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine knock sensor software needed to be updated. The vehicle had been repaired. The contact stated that the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536468August 4, 2023
ENGINE
My engine light began blinking and the engine went into emergency mode on 3 separate occasions, and would not go over 40 mph; there was no prior warning. The first incident was in February of this year; the second was in April of this year, and the third occurrence was on 7/28. I purchased my car on 10/8/19 from Fred Beans Hyundai of Doylestown used, with about 12,000 miles on it. It now has 34,426 miles on it. I don't know what's causing the problem, and there haven't been any engine recalls. All the open recalls on it were serviced. When all the traffic around me is doing 60mph or better, this is hazardous stuff! My car has been towed to Fred Beans Hyundai of Langhorne for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531133July 9, 2023
ELECTRICAL SYSTEM, ENGINE
On Thursday, July6th 2023 for the 3rd time, the check engine light came on and the vehicle loses acceleration. My safety and others is at risk because it suddenly decelerates and is very likely to cause an accident.the car has been dropped off at dealer who told me they would “try” to look at it early next week. Its not been inspected by Police, Manufacturer or ins reps. The same problem occurred on Dec28 2022 and again in April of 2022. In Dec they replaced the “knock sensor”. In April the code had been cleared so the dealer said there was nothing they could do. Im in a rental vehicle now because the dealer did not have a loaner for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530528July 5, 2023
ENGINE, UNKNOWN OR OTHER
Continued excessive oil consumption Oil light has illuminated a few times now I feel something besides an oil consumption test needs to be filed on my 2019 Tuscon Car running rough as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529534June 29, 2023
SERVICE BRAKES
The contact called on behalf of the owner who owned a 2019 Hyundai Tucson. The contact stated that while parked, the vehicle caught fire. The fire marshals extinguished the fire. A police report was filed. No injuries were sustained. The vehicle was deemed totaled by the insurance company. The vehicle was towed to an unknown location. The contact related the failure to NHTSA Campaign Number: 20V543000 ( Service Brakes, Hydraulic). The manufacturer was made aware of the failure. The failure mileage was unknown. The contact stated the goal is to recover costs for Dollar General for this damage.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11529387June 28, 2023
ENGINE
Knock Senser failed? On Dec 11, 2022 I was merging onto the highway at 530pm rush hour. I merged over one lane and the car made a loud noise and died. Cars flying past me on both sides dodging me in limp mode. I merged back to the right, there was no shoulder area available, so I coasted and finally came to a clearing on the side. I don't know how we didn't get hit. I ended up on a connecting road to another highway, and the Tow company couldn't find us because I didn't know where we were. It took about 3 hours of waiting for service. I had the Hazard lights on until the battery died. There was no warning except for the loud rattling noise and then boom. The car was towed to CHapman Hyundai in Phoenix, it has taken 5 months to get it repaired. I have 5 months of car rental bills and they still have not reimbursed me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529063June 27, 2023
ENGINE
Oil consumption issues. No warnings of low oil until vehicle goes into limp mode and the check engine light flashes. Issue started in 8/22. I purchased the car used in 6/21. I have done 2 separate oil consumption tests. The last one concluded on June 21st, 2023. The dealership submitted information to Hyundai. Less than a week later, after the dealership filled the vehicle with oil, it is empty. No warnings. It was discovered because we have been checking the oil often. Vehicle has been towed to dealership 3 times since March. Vehicle currently at the dealership due to no oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528750June 25, 2023
ENGINE
On May 12 2023 I was driving my vehicle and heard a knocking sound that was unfamiliar. I pulled over and opened my hood and could hear the engine making a continuous knocking noise. I got back into my vehicle to take it to the closest mechanic and the vehicle failed after I had went barely a quarter of a mile. It took Hyundai almost 2.5 weeks to get an appointment with them and another week to have the car diagnosed. The service department called me and said the engine was bad and needed to be replaced. The car engine was still under warranty so my main concern was how long I had been without my vehicle and the rental car costs I was incurring. My vehicle was finally ready and fixed according to the service department. I went picked up my vehicle and started to drive home. As soon as I started to accelerate I noticed the car seemed to be delayed or was having difficulty accelerating. The ac also started hissing and blowing out hot air. I took the car back to the service department and had to wait another week. Finally get a call from Hyundai saying no issues were found and it passed all the tests. I go pick up the car and less then 24 hours later the car acceleration seems to be struggling and the car is having difficulty going past 50 mph. So now I’m back at square one taking my car that Hyundai says is fine back to Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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