Hyundai Tucson Complaints (2024)

152 consumer complaints on file.

#11576316March 8, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency breaking went on without any traffic around while driving on freeway. The car put the breaks on and took control of the steering. Lasted about 10 to 15 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574210February 27, 2024
ELECTRICAL SYSTEM, STEERING
Serious Safety Hazard: 2024 Hyundai Tucson Power Steering Failures I have had numerous power steering failures while this driving vehicle. During these incidents, the steering wheel is extremely difficult to turn. This is a serious safety hazard which could lead to a severe accident and loss of life. During each incident occurrence, I noted a red steering wheel with an exclamation point was displayed on the dashboard. The power steering function is restored once I have found a safe location to pull the car off the road and then I reset the car by switching it off completely and then starting it again. My local dealer has not been able to duplicate the problem nor determine the root cause. The dealership has escalated the issue to Hyundai America for technical assistance. I currently have an open case with Hyundai Motor America National Consumer Affairs. I have noted similar power steering failure incident reports posted on the NHTSA website for earlier model Hyundai Tuscon vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574209February 27, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle has been malfunctioning with the automatic emergency brake. A total of 5 times. I am driving down the road going around 50-65 mph I am the only one in my vehicle and all of the sudden it puts the emergency brake on. It’s like someone else takes over my vehicle. Fortunately I have not been rear ended. Nobody has been in front of me when this happens the first time. It is not linked to or to be confused with the collision warning, it is wholly the emergency braking system that is put on with the light stating this & throws me forward into the steering wheel. I towed my vehicle into the Bakersfield Hyundai shop & they have been unable to duplicate my problem with the vehicle. I have lost ALL confidence in my vehicle due to it has done it a total of 5 times and I just got it in September 2023. It has been in the shop for this month. Was taken to them by tow truck on 2/7/24. Was told by tow truck driver that I would be in body bag if it happened again especially in front of a diesel truck. This is either a first of a major recall or a Lemon car. Either way not wanting to get in it again. Needs to be addressed and they can’t do anything about it. I do not have any pictures of my vehicle due to it is an internal issue but I do have the paperwork from the dealership shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570944February 9, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision avoidance system made me have accident. I was driving on the expressway, the forward collision made the car stop abruptly, then accelerate. As I was veering to the right, the car stopped again in the middle of the expressway causing me to have an accident. This is unacceptable and very unsafe. This vehicle is not safe to drive with the collision warnings.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11567135January 23, 2024
UNKNOWN OR OTHER
The vehicle continues to leak water into the floor carpet even after a recall was supposed to fix the windshield leak problem for this car. This can cause mold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566160January 17, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
A service bulletin for windshields leaking into 2024 Santa Cruz and Tucson vehicles was issued on 11/02/23 from Hyundai, causing passenger side flooding.The length of time these models were exposed to or held water could pose these safety risks: 1 Corrosion of various mechanical and electrical parts from water entry for months that could cause safety risks at a later time. Ex. Certain Hyundai vehicles were recalled in 2006-2015 for fires originating from the ABS system due to liquid leaks and corrosion caused by failing seals and leaking water. The electric systems could short out, spark, and cause a fire, posing a risk even when the car was not in operation. 2 The possibility of the presence of invisible mold spores that grow quickly inside a closed car environment is a serious health risk for those who have a high allergy to mold, allergic asthma, COPD or other lung problems. 3 Some vehicles also experienced water entry from a firewall separation from the windshield. If the firewall is part of the unibody construction and protection for components and passengers, this is concerning. 4 Inadequate or improper repair instructions cause new owner concerns regarding the integrity of their vehicle. A. Hyundai only authorized dealers to “...insert sealant in the area that has been improperly sealed.” An auto water leak tech reported such windshield leaks require a glass company for repairs. The dealer reported around eight other vehicles have experienced the leakage at their shop. I know of no inspections by Hyundai or other service techs but is available. I did not know my car had water in the passenger side for the two months I had it. These models have been exposed to water entry from their manufacture date from this defect that somehow slipped through inspection and quality control. A Hyundai forum reported that some models experienced windshield leaks back in 2020. I am very concerned that this continues to be a cost cutting practice passed on to consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563142January 2, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving home on Christmas day 2023 in my 4 month old 2024 Hyundai Tucson Hybrid. An hour into my 4 hour drive my car began making a low whump whump sound. No alerts or alarms came on my display to indicate anything was wrong. The noise was off and on for a couple miles. Suddenly my emergency brakes slammed on, my dash went red and the alarms went off. No one was in front of or around me. Had someone been behind me I would have been rear-ended. This was while I was going approximately 75-80. It could have caused a massive wreck had the freeway been congested. The noise went away after that and I made the rest of my trip without incident. The dealer said they couldn't replicate it and the analysis showed nothing was wrong so there is nothing they can do. I have found web forums and a Reddit thread with numerous people complaining about the exact same issue with their newer Hyundais. So far a lemon lawyer seems to be the only recourse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556530November 22, 2023
UNKNOWN OR OTHER
The VESS in the 2024 Hyundai Tucson Hybrid MUST be modulated. It creates a nuisance and living in a Home Owners Association, I am looking at fines for creating a nuisance. THe Law requiring this calls for approx 50 Decibels. This horn is 90 Db. My City has an Ordinance that does not allow noises over 85 Db between 11 PM and 7 AM, and 9 AM on weekends. BECAUSE OF THE NOISE LEVEL WHEN BACKING UP, I AM UNABLE TO DRIVE THIS CAR. I have no choice but to park my car in my garage, thus backing up is mandatory. Also, in parking lots, it is embarrassing for my car to sound like a large garbage truck backing up. SOMETHING MUST BE DONE TO LESSEN THIS NOISE. MOST IMPORTANT, BECAUSE OF THIS NOISE, I AM FORCED TO RUSH MY BACKUPS, LIKELY NOT CONCENTRATING AS I SHOULD DUE TO THE BLARING EFECT OF 90 DB, AND CAUSING ME TO NOT CONCENTRATE AS WELL AS I SHOULD IF I BACK UP AT "NORMAL" SPEEDS. Also, each time I put the car in reverse, if there is an open window I get a warning on my smart watch that the noise level is dangerously high. ALL OTHERS OWNING THIS CAR ARE SIMILARLY AFFECTED. So in addition to it being illegal, this noise CREATES A GREATER DANGER than a reasonable noise level would create. I an upset with the dealership for not letting me know about that noise. WHen they demo'd the reverse aspect, they did so on a ICE model, not a Hybrid, so I had no way of knowing the unreasonable & illegal noise level. Had I known of this VESS noise, I would not have bought the car. I asked the dealer after owning the car few days what can be done, and they said they would do nothing and they would not allow me to return the car. HYUNDAI NEEDS TO PROVIDE A FIX FOR THIS UNTENABLE SITUATION! IF NO FIX IS IMMINENT THEY MUST ALLOW ME TO RETURN THE CAR WITHOUT A LOSS OF THE MONEY PAID. HYUNDAI NEEDS TO REMEDY THIS SITUATION ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554054November 7, 2023
EXTERIOR LIGHTING
The rear turn signals sit really low. Several times I've had cars that clearly did not expect me to turn, yet my turn signals were on. I asked my husband to check my lights and we realized if a car was too close behind (which I can't control) or a larger vehicle it would be impossible for them to see the turn signals in the rear. I checked for other complaints and sure enough this is a big concern for many - so much so that a number of folks are trying to fix it by installing LED lights in the hopes of bringing attention to their turn signals! Research is that there is nothing illegal with this, several car manufacturers are doing it and input from the manufacturers is its for aesthetics. I'd rather have an ugly car than an unsafe one. Called the dealer - they were unaware, but asked if they would change the bulbs to LED. They have to find after market bulbs but will call us back. My car is two months old and I don't want it any more - I now fear being rear ended. Many in the forums felt the same way. There should be guidelines, laws, something to prevent manufacturers from sacrificing vehicle safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551156October 21, 2023
SEAT BELTS
Due to the design of the middle seat belt receiver it is impossible to install any type of car seat using the seat belt. The receiver is so long, you cannot get the seat belt tight enough to prevent movement of the car seat. There are no anchors for the middle seat either to use the latch system instead of the seatbelt, and anchors cannot be borrowed from the other sides as per the owners manual. Furthermore when a passenger sits in the middle seat, the receiver is on their lap, not down by their hip. This is not only uncomfortable, but I feel like the seat belt is not worn properly. One week after leasing the vehicle I went back to the dealership and was told there was nothing they could do about it. No help was offered. I reached out to Hyundai on my own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549333October 11, 2023
UNKNOWN OR OTHER
The implementation of the hybrid car backup warning siren exceeds safe noise limits. In order to meet the fed reg requiring the vehicle to emit a sound that reaches the 56 db level 6 feet from the rear bumper- Hyundai installs a >90db speaker in the front of the car. This design decision saved money and meets the standard but at a tremendous cost to those who happen to be in front of the car when it's in reverse. This is big concern for those living in Apts and areas they have to park in close proximity to neighbors homes. In my 2-3 story complex, parking can be 5 feet from a bedroom window. Car owners do not have to right to determine when their neighbors sleep. The sound also travels well with the aid of concrete and brick disturbing dozens! Early or late arrivals can cause irate behavior in those awakened-- so yes this is a safety issue! Hyundai should be forced to recall and install a redesigned sound system for times the car is in EV mode. Honda and Toyota have a friendlier solution to meet this reg. BTW- it should also be required for OEMs to develop software that allows owners to turn off- all the beeps! For example, when a door opened or locked. Again the the beeps are loud and travel well. Flashing lights can be used instead of beeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545661September 20, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
the entire computer system shorted out throughout the entire car. It did not let me select above all of what it affected. The entire car malfunction due to the dealer not doing predelivery inspection. They have the vehicle and have not given me a written explanation or reports as to what happened to cause this. This vehicle was defective and dangerous and should not have been sold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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