Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#10959186March 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO ACCELERATE THROUGH AN INTERSECTION AT 5 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958667March 5, 2017
POWER TRAIN
WHEN I ACCELERATE THERE IS NO POWER FOR 1-2 SECONDS, AND THIS IS NOT THE SAME THING AS THE SLIGHT DELAY EXPERIENCED AS THE CAR CHANGES GEARS. IT IS A COMPLETE LACK OF POWER EVEN WHEN THE GAS PEDAL IS PUSHED. VERY ALARMING. THE PROBLEM IS BECOMING MORE FREQUENT OVER THE PAST TWO MONTHS OF USE (1ST TIME IN JANUARY - LATER TIMES IN FEB. AND MARCH--WINTER IN THE MIDATLANTIC REGION). HAPPENS AT SLOWER SPEEDS (ACCELERATING AT 25-30MPH TO CROSS LANES OF CITY TRAFFIC), AND IT HAPPENS AT HIGHER SPEEDS (ACCELERATING AT 50-65MPH TO MERGE INTO INTERSTATE HIGHWAY TRAFFIC OR OVERTAKE A SLOWER CAR IN SAME LANE ON INTERSTATE). BECAUSE I DO NOT DRIVE THE CAR VERY OFTEN, AND MOST OF MY TRIPS ARE AT SLOW SPEEDS FOR SHORT DISTANCES, I INITIALLY OVERLOOKED/DISMISSED THE PROBLEM. BUT IS IT BECOMING MORE NOTICEABLE (LONGER PERIOD WITHOUT ACCELERATION POWER), MORE FREQUENT (OCCURS MORE OFTEN WHEN USING THE CAR) AND DANGEROUS (CAN HAPPEN ANYWHERE, ANY TIME AND AT ANY SPEED). I SUSPECT I AM REPORTING THIS PROBLEM LATER THAN OTHER TUCSON CAR OWNERS BECAUSE I DO NOT DRIVE MUCH. I'VE OWNED THE CAR FOR 11 MONTHS AND IT HAS 3,700 MILES ON IT. PROBLEMS STARTED SHOWING UP AROUND 3,500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958591March 4, 2017
ENGINE
THE CAR WAS PURCHASED JUNE 1, 2016. FOUND THAT THE TRANSMISSION DOES NOT ENGAGE CORRECTLY FROM A STOP. THE CAR REVS AND DOESN'T MOVE THEN ALL OF THE SUDDEN IT TAKES OFF. YOU NEVER KNOW WHEN IT IT GOING TO HAPPEN. AND YOU NEVER KNOW HOW FAST IT IS GOING TO GO ONCE THE TRANSMISSION ENGAGES. THERE HAVE BEEN MANY TIMES THAT I HAVE FELT LIKE I COULD HIT SOMEONE BECAUSE THE CAR "TAKES OFF" ON ITS OWN. I AM HESITANT TO TAKE OFF IN TRAFFIC BECAUSE I NEVER KNOW IF THE TRANSMISSION IS GOING TO ENGAGE CORRECTLY. THEY SAY IT IS THE DUEL CLUTCH CAUSING THE ISSUE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP 3 TIMES. 10/7/16 RECALL 16-01-038, DCT LOGIC UPDATE OPERATION 61C077R0, 16-01-057, 11/18/16 DCT UPDATE OPERATION 60C095RI, ALSO RESET ADATT VALVE, 2/10/17 TOOK THE CAR IN BECAUSE STILL HAVING SAME ISSUE, WAS TOLD "THAT'S HOW THE CAR DRIVES". I HAVE ALSO REPORTED THE SITUATION TO HYUNDAI, CASE #10008011 AND THEY TOOK MY INFORMATION BUT HAVEN'T GOTTEN BACK TO ME. I AM AFRAID TO TAKE THE CAR ON EXTENDED TRIPS BECAUSE I DON'T FEEL SAFE DRIVING THE CAR. SOMEONE IS GOING TO GET HURT OR EVEN WORSE IF THIS SITUATION IS NOT RESOLVED OR THESE CARS AREN'T TAKEN OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958504March 3, 2017
POWER TRAIN
DEALER HAS TRIED TO FIX CAR THREE TIMES. AT TIMES CAR WILL NOT ACCELERATE AT ALL.ENGINE RPM WILL INCREASE BUT CAR WILL NOT MOVE. VERY DANGEROUS..I TAKE MY GRANDDAUGHTER TO SCHOOL AND THIS SCARES THE CRAP OUT OF ME.ESPECIALLY IN INTERSECTIONS.OTHER TIMES TRANSMISSION SHUDDERS AND OR JUMPS OUT OF GEAR.A COMPLAINT HAS BEEN MADE BY ME TO HYUNDAI CORPORATE ON FEB 22 2016 I HAVE YET TO HEAR FROM THEM THIS HAS BEEN GOING ON SINCE THE CAR WAS NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958327March 2, 2017
POWER TRAIN
SINCE PURCHASING THE VEHICLE IN NOVEMBER 2015, THE VEHICLE HAS HAD DIFFICULTY SHIFTING AT LOWER SPEEDS AND ACCELERATING AT HIGHER SPEEDS. INITIALLY, THE DEALERSHIP TOLD ME I JUST NEEDED TO GET USED TO DRIVING A TURBO. I HAVE HAD ALL THREE UPDATES DONE TO THE DUAL-CLUTCH TRANSMISSION. AFTERWARDS, IN JANUARY 2017, WHILE DRIVING IN THE CITY, THE VEHICLE DROPPED INTO NEUTRAL BETWEEN FIRST AND SECOND GEAR. THE RPMS REVVED UP TO 4, BUT THE VEHICLE HAD A SUDDEN LOSS OF FORWARD MOMENTUM. BECAUSE I WAS IN HEAVY TRAFFIC, THIS PRESENTED A SAFETY HAZARD TO ME. THE DEALERSHIP RE-PERFORMED THE DECEMBER 2016 UPDATE THE FIRST PART OF FEBRUARY 2017 AND CAUSED A FULL SYSTEM FAILURE REQUIRING MANUAL REPROGRAMMING. IT THEN RELEASED THE VEHICLE BACK TO ME. AFTER TWO DAYS, THE SAME THING HAPPENED WHILE DRIVING IN THE CITY. I WAS AGAIN IN HEAVY TRAFFIC AND AFRAID ABOUT BEING REAR-ENDED. WHEN THE CAR REENGAGED AFTER THESE FAILURES, IT THEN SURGED FORWARD. THE PROBLEM IS INTERMITTENT AND THEREFORE UNPREDICTABLE AND UNSAFE. THE DEALERSHIP INFORMED ME IT HAS NOT BEEN UNABLE TO DUPLICATE THE PROBLEM AND THUS HAS NOTHING TO FIX. ADDITIONALLY, IT HAS BEEN IN TOUCH WITH HYUNDAI CORPORATE WHOSE POSITION IS THAT THE PROBLEM WAS FIXED WITH THE DECEMBER 2016 UPDATE. AND, SINCE THE DEALER HASN'T DUPLICATED IT, THEY HAVE NO FURTHER OBLIGATION TO ME. ACCORDING TO THE DEALERSHIP, HYUNDAI CORPORATE KNOWS OF NO OTHER CAR IN THE NATION STILL HAVING TRANSMISSION PROBLEMS AFTER THE DECEMBER 2016 UPDATE. IN ADDITION TO MY COMPLAINT, PLEASE REVIEW NHSTA 10948958, 10939802, 10938874, 10939196, AND 10946886 TO TEST THE CREDIBILITY OF ITS ASSERTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957973March 2, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957972March 2, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957639February 28, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. ON SEVERAL OCCASIONS, WHILE DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS A TRANSMISSION CONTROL MODULE SOFTWARE UPDATE THAT MAY REMEDY THE ISSUE. THE SOFTWARE WAS UPDATED, BUT FAILED TO REMEDY THE ISSUE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957401February 27, 2017
POWER TRAIN
WHEN MY VEHICLE IS IN TRAFFIC OR IN A TRAFFIC LIGHT AND I HAVE TO STOP, WHEN I ACCELERATE TO MOVE THEY WON'T MOVE AFTER I INCREASE THE REVOLUTIONS OR AFTER FEW SECONDS. ITS FEELS LIKE THE CLUTCH DON'T ENGAGE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956596February 23, 2017
POWER TRAIN
ISSUE WITH THE DCT TRANSMISSION ON THE 2016 HYUNDAI TUCSON SPORT. AFTER THE FIRST UPDATE THE ISSUE SEEMED TO HAPPEN LESS OFTEN WHICH WAS COMPLETED BACK IN SEPTEMBER. NEW UPDATE IN JANUARY HAS MADE THE ISSUE MORE PREVALENT AGAIN THOUGH NOT AS BAD AS WHEN ORIGINALLY BOUGHT. ISSUE IS NOTICEABLE HESITATION WHEN PULLING OUT FROM A STOP, ESPECIALLY IF TURNING FROM A STOP OR PULLING OUT QUICKLY. RPS WILL REV AND THEN CAR WILL FINALLY MATCH RPMS AND TAKE OFF SUDDENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956359February 22, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE AT A FOUR WAY STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE FAILURE OCCURRED EVERY DAY WHEN THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES, BUT COULD NOT REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956077February 21, 2017
POWER TRAIN
VEHICLE STALLS AND DEVELOPS A "NO GO" SITUATION. THE ENGINE REVS, BUT TRANSMISSION WILL NOT ENGAGE. IT MOSTLY OCCURS WHILE PULLING AWAY FROM A STOP SIGN, OR AT VERY SLOW SPEEDS. IT ALSO HAS A VIBRATION, AND JERKS AND BUCKS AT LOW SPEEDS, SUCH AS WHILE YOU ARE DRIVING THROUGH A PARKING LOT. I HAVE BEEN STUCK IN THE MIDDLE OF INTERSECTIONS WITH ONCOMING TRAFFIC MANY TIMES. IT IS A VERY UNSAFE AND DANGEROUS CONDITION. BOTH THE DEALERSHIP AND HYUNDAI CONTINUE TO IGNORE THE PROBLEM. I CONTINUE TO SEEK A RESOLUTION THROUGH HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955599February 20, 2017
POWER TRAIN
HAS AN ECO BOOST/SPORT MODE TRANSMISSION. WHEN STARTING FROM A STOP, SUCH AS AT A RED LIGHT, STOP SIGN OR EVENACCELERATING FROM A SLOW DOWN THERE IS A LAG IN THE ENGAGEMENT OF GEARS THAT CAUSES THE VEHICLE TO "STALL" IN THE INTERSECTION. IT REVS AND FEELS AS IF THERE IS POWER, THE TRANSMISSION JUST DOESN'T ENGAGE. IT CREATES AN INABILITY TO MOVE THE VEHICLE WHILE IN TRAFFIC OR WHILE ENTERING TRAFFIC. THIS IS VERY SIMILAR TO, IF NOT IDENTICAL TO THE TRANSMISSION RECALL ANNOUNCED IN 8/30/2016 FOR, I BELIEVE, THE SAME TRANSMISSION IN OTHER MODELS OF THE 2016 HYUNDAI TUCSON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955465February 19, 2017
ENGINE
ROUGH IDLE, ALSO WHILE STOPPED IN DRIVE ENGINE SEEMS TO RACE AND CAR FEELS AS IF DIDNT HAVE FOOT ON BRAKE IT WOULD RACE FOWARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955313February 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954549February 14, 2017
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,541....UPDATED 05/17/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948954February 1, 2017
ELECTRICAL SYSTEM
I HAVE OWNED THE VEHICLE ABOUT A WEEK. I DROVE INTO IN THE GARAGE AND PARKED THE NIGHT BEFORE WITHOUT INCIDENT. HEARD A SOUND OF A FAN OR SMALL MOTOR RUNNING SOMEWHERE AROUND THE VEHICLE BEFORE I WENT IN FOR THE NIGHT, BUT COULDN'T DETERMINE IF IT WAS FROM THE VEHICLE OR FROM THE GARAGE HEATER UNIT. THE NEXT MORNING HYUNDAI TUCSON IS COMPLETELY DEAD. WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948958February 1, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HAD RECALL 16-01-057 PERFORMED AT LOCAL HYUNDAI DEALER IN HACKETTSTOWN AND SINCE THEN HAVE HAD MULTIPLE ISSUES WITH IT NOT MOVING WHEN AT A TRAFFIC LIGHT LIKE TRANSMISSION IS SLIPPING AND THEN IT GRABS AND ALMOST CAUSES ACCIDENT..DEALER SAYS THAT RECALL WOULD NOT MAKE IT DO THIS AND WHEN THEY DRIVE SAY THERE ARE NO ISSUES.THERE ARE MULTIPLE OTHER PEOPLE ON INTERNET HAVING SAME ISSUE, SO NOT SOMETHING I AM MAKING UP. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947418January 24, 2017
EXTERIOR LIGHTING
I PURCHASED A HYUNDAI TUCSON IN SEPEMBER OF 2016 NEW. I NOTICED RIGHT AWAY THAT I COULD NOT SEE VERY WELL AT NIGHT. THE HEADLIGHTS ARE AIMED AT THE GROUND 2-3 CAR LENGTHS IN FRONT OF THE BUMPER. WITH THE HIGH BEAMS ON YOU CAN SEE THE DEFINITE LINE BETWEEN LIGHT AND DARK APPROX 4-5 CAR LENGTHS IN FRONT OF THE BUMPER. WHEN CARS ARE APPROACHING ON AN UNDIVIDED ROAD, THE VISIBILITY IS REDUCED EVEN MORE FROM THE GLARE OF THE ONCOMING LIGHTS. I HAVE HAD 2 CLOSE CALLS WHERE I ALMOST HIT A PEDESTRIAN WALKING ON THE EDGE OF THE ROAD WITH DARK CLOTHES ON. I HAVE TAKEN THE VEHICLE TO AUTOFAIR HYUNDAI IN MANCHESTER, NH ON TWO OCCASIONS TO HAVE THE HEADLIGHTS ADJUSTED TO CORRECT THE PROBLEM. I QUOTE THE RESPONSE,"CUSTOMER WOULD LIKE US TO ADJUST THE HEADLIGHTS, STATES HE CAN NOT SEE AT NIGHT, CAN SEE IF WE CAN ADJUST THEM, MISC PER STATE LAW WE CANNOT ADJUST THE HEADLIGHTS ABOVE WHERE THEY ARE CURRENTLY. 6686 ISP" THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY'S EVALUATIONS SAYS "MANUFACTURERS AREN'T PAYING ENOUGH ATTENTION TO THE ACTUAL ON-ROAD PERFORMANCE OF THE BASIC EQUIPMENT,WE'RE OPTIMISTIC THAT IMPROVEMENTS WILL COME QUICKLY NOW THAT WE'VE GIVEN AUTOMAKERS SOMETHING TO STRIVE FOR." FOR 2017, VEHICLES WILL NEED GOOD OR ACCEPTABLE HEADLIGHTS IN ORDER TO QUALIFY FOR THE INSTITUTE'S HIGHEST AWARD, TOP SAFETY PICK+.THAT'S REAL NICE OF THEM. WHAT HAPPENS TO MY 2016 MODEL? I WANT MY VEHICLE RECALLED AND REPAIRED. WHY SHOULD I HAVE TO WAIT AND BE FORCED TO BUY A 2017 MODEL IN ORDER TO HAVE A SAFE CAR AT NIGHT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946886January 21, 2017
POWER TRAIN
COMPLETE LOSS OF POWER/ACCELERATION FROM TAKING OFF. ALMOST CAUSING SEVERE WRECK. HAS HAPPENED MULTIPLE TIMES. DCT TRANSMISSION ISSUE AND HAS BEEN SERVICED/UPDATED 3 TIMES. TRANSMISSION ALSO HESITATES ON TAKE OFF AND IN UPPER GEARS. VERY SCARY AND UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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