Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#11338037July 7, 2020
POWER TRAIN
THIS VEHICLE IS EQUIPPED WITH A DUAL CLUTCH TRANSMISSION. ON SEVERAL OCCASIONS (ABOUT TWICE A MONTH, IN VARIOUS TYPES OF DRIVING CONDITIONS), WHEN ATTEMPTING TO ACCELERATE FROM A SLOW ROLL OR A COMPLETE STOP, THE ENGINE HAS REVVED FREELY AND THE VEHICLE DID NOT MOVE FORWARD, DESPITE BEING IN DRIVE. THIS OBVIOUSLY CREATES AN INCREDIBLY UNSAFE CONDITION, SINCE THE LOSS OF PROPULSION HAPPENS ENTIRELY WITHOUT WARNING AND CAN RESULT IN A COLLISION. HYUNDAI IS AWARE OF ISSUES WITH DUAL CLUTCH TRANSMISSIONS IN 2016 AND OTHER MODEL YEAR VEHICLES, AND HAS ISSUED A TSB TO ADDRESS PROBLEMATIC UNITS (TSB # 19-AT-002H). DESPITE THE FACT THAT MY VEHICLE CONSISTENTLY AND PREDICTABLY EXHIBITS SYMPTOMS IDENTIFIED IN THE DIAGNOSTIC PORTION OF THAT TSB (JUDDER WHEN COASTING FROM A STOP), MY LOCAL HYUNDAI DEALER HAS CONSULTED WITH HYUNDAI CORPORATE AND CONCLUDED THAT THE TRANSMISSION IS PERFORMING AS DESIGNED. THEY WERE NOT ABLE TO REPLICATE THE LOSS OF PROPULSION THAT I DESCRIBED. NO REPAIR PRESCRIBED BY THE TSB WAS PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337693July 6, 2020
UNKNOWN OR OTHER
A FEW MONTHS AGO, MY DRIVERS SIDE WINDOW STOPPED GOING UP RANDOMLY ONE DAY. THE MOTOR WAS REPLACED UNDER MY EXTENDED WARRANTY. ALL OF A SUDDEN THIS WEEKEND, THE RIGHT PASSENGER'S SIDE WINDOW QUIT WORKING TOO. I BROUGHT IT IN FOR SERVICE, AND THEY TESTED ALL OF THE WINDOWS AND THE BACK RIGHT WINDOW IS ALSO NOT WORKING. THE DEALERSHIP SERVICE DEPARTMENT MANAGER SAID THAT HE SEES EVERY SINGLE TUSCON HAVE ALL FOUR WINDOW MOTORS FAIL AT SOME POINT- HE REPLACED FOUR VEHICLES WINDOW MOTORS TODAY ALONE! MY CAR IS A 2016, THIS SHOULD NOT BE HAPPENING TO EVERY SINGLE WINDOW LIKE CLOCKWORK. THERE NEEDS TO BE A RECALL ON THESE WINDOW MOTORS, AND THEY SHOULD BE COVERED IF THEY FAIL AFTER THE WARRANTY IS UP, BECAUSE THIS IS A MANUFACTURING ISSUE, NOT THE RESULTS OF WEAR AND TEAR. IT IS DANGEROUS TO NOT HAVE CONTROL OF WINDOWS IN ALL WEATHER CONDITIONS, AND FOR THE SAFETY OF YOUR VEHICLE LEAVING IT PARKED ANYWHERE WITH THE INABILITY TO LOCK IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337732July 6, 2020
STRUCTURE:BODY
BOTH REAR DOORS DO NOT OPEN FROM THE INSIDE OR OUTSIDE WHEN UNLOCKED. CHILD SAFETY LOCK IS NOT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331610June 29, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING IN MOTION ON CITY STREET, WEST BOUND ,PEOPLE WERE YELLING AT ME... WASN'T SURE WHAT WAS GOING ON...I ROLL DOWN MY WINDOW TO HEAR THEM YELLING " YOUR CAR IS ON FIRE" SO I PULL OFF ROAD IN TO A PARKING LOT...STOP AND OPEN DOOR AS FIRE RUSHING IN AS I'M "LITERALLY" HAVING TO JUMP OUT ! TRYING TO PUT FIRE OUT WITH FIRE EXTINGUISHER ,BUT DID NOT WORK...MAYBE 10 MINS LATER ,FIRE DEPARTMENT ARRIVES AND PUTS IT OUT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11331068June 26, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
GOT THIS CAR AT THE DEALERSHIP IN JULY LAST YEAR. A FEW WEEKS BEFORE THIS HAPPENED YOU WOULD NOTICE A HESITATION FROM THE CAR TO MOVE FORWARD WHEN YOU PRESS THE GAS PEDAL WHILES DRIVING ON THE ROAD. THE ENGINE BEGAN TO MAKE LOUD KNOCKING NOISES ONE MORNING AND BROKE DOWN WHILE DRIVING ON THE STREET. GOT IT TOWED TO A HYUNDAI SERVICE SHOP AND THEY ARE TALKING ABOUT MAKING A "GOODWILL" REPAIR WHICH WILL END UP COSTING $4800. I HAVE READ MANY COMPLAINTS NOTED FROM THE 2016 TUCSON OWNERS WHO EXPERIENCED THE SAME ISSUES WITH THEIR CARS. THIS IS OBVIOUSLY A MANUFACTURING DEFECT. THE VEHICLE HAS BEEN RECALLED BEFORE FOR A TUCSON SECONDARY HOOD LATCH RECALL CAMPAIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331128June 26, 2020
STRUCTURE:BODY
THE DRIVER SIDE REAR DOOR WON'T OPEN FROM EITHER INSIDE OR OUTSIDE. NO CHILD LOCK IS ON, AND THE LOCK/UNLOCK BUTTON WORKS FINE, BUT NOTHING HAPPENS WHEN I PULL THE DOOR HANDLE FROM OUTSIDE OR INSIDE. I HAVE MY CHILD SITTING IN THE REAR SEAT AND IT IS A CRITICAL SAFETY ISSUE, BEING UNABLE TO OPEN THE DOOR FROM EITHER SIDE. I FOUND THAT THIS IS A KNOWN ISSUE TO THIS PARTICULAR YEAR MODEL 2016 HYUNDAI TUCSON, AND THERE ARE MANY CONSUMER COMPLAINTS FOR THIS PROBLEM. ALSO, IN KOREA, THE ORIGINAL COUNTRY OF HYUNDAI, THE NATIONAL CONSUMER REPORT AGENCY ANNOUNCED, IN DECEMBER 2019, OF THIS ISSUE AND REQUESTED HYUNDAI MOTORS TO CORRECT THIS PROBLEM AND HYUNDAI HAS ACCEPTED TO REPAIR THIS KNOWN ISSUE TO THE CONSUMERS. HYUNDAI HAS SENT OUT A LETTER TO THE OWNER OF THE AFFECTED VEHICLES, TUCSON, MANUFACTURED BETWEEN MAY 2015 TO DECEMBER 2016, (106,726 CARS) TO REPAIR AND REPLACE THE DOOR LATCH 4EA AT NO COST. IT IS THE SAME MODEL AND THIS NEEDS TO BE DONE AS SOON AS POSSIBLE ALSO FOR THE CONSUMERS IN THE USA AND IT NEEDS TO BE ON THE RECALL LIST. PLEASE TAKE LOOK AT THIS ISSUE SERIOUSLY AND TAKE NECESSARY ACTION TO HYUNDAI MOTORS USA. BELOW IS THE LINK IN KOREAN ABOUT DOOR LATCH RECALL ON 2016 TUCSON VEHICLES, PUBLISHED IN DECEMBER 2019. HTTPS://WWW.CONSUMER.GO.KR/USER/FTC/CONSUMER/CNSMRBBS/730/SELECTINFOINJRYDETAIL.DO?INFOID=A1078075&CNTNTSID=00000882 HTTP://WWW.CONSUMERDATA.CO.KR/NEWS/ARTICLEVIEW.HTML?IDXNO=4704. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331144June 26, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE VEHICLE HESITATED TO MOVE FORWARD WHILE DEPRESSING THE ACCELERATOR, WITHOUT WARNING. THE VEHICLE WAS PREVIOUSLY TAKEN TO MANLY HYUNDAI (2755 CORBY AVE, SANTA ROSA, CA 95407) WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED ON VEHICLE HOWEVER, THE FAILURE PERSISTED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329346June 17, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE THE VEHICLE WAS STOPPED, THE PASSENGER'S SIDE FRONT DOOR FAILED TO UNLOCK WHILE ATTEMPTING TO EXIT THE VEHICLE. THE CONTACT WAS UNABLE TO UNLOCK THE VEHICLE FROM INSIDE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER'S SIDE DOOR CEASED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO ED VOYLES HYUNDAI LOCATED AT 2135 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS AND DIAGNOSTIC FEE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328825June 15, 2020
SUSPENSION
THE REAR TRAILING ARM WAS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327051June 3, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 HYUNDAI TUSCON. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE SUDDENLY STALLED AND SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. AFTER OPENING THE HOOD FLAMES WERE DISCOVERED COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. A FIRE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED TO THE HOME. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. IN ADDITION, THE REAR DRIVER SIDE DOOR LATCH WAS INOPERABLE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11326727June 1, 2020
POWER TRAIN
THE TRANSMISSION IS NOT CHANGING GEARS, DRAGGING. THE LEFT TAIL LIGHT HAS GONE OUT LIKE 3 TIMES IN 2 YEARS. I SEE A RECALL ON TRANSMISSIONS ON TUCSON MY YEAR MODEL BUT WHEN I ENTER THE VIN IT SAYS NO ACTIVE RECALLS NOT SURE WHAT TO DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326736June 1, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR KEEPS HAVING ISSUES WITH ACCELERATION. IT STRUGGLES TO MANUALLY SHIFT GEARS WHEN I TRY TO GO TO 40 MPH. I FEAR FOR MY SAFETY ESPECIALLY GETTING INTO HIGHWAYS SINCE I STRUGGLE TO KEEP UP WITH TRAFFIC UPON ENTERING. I HAVE TAKEN IT TO THE DEALER ALREADY AND PROBLEM PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326875June 1, 2020
ELECTRICAL SYSTEM
ABOUT A WEEK AGO THE REAR PASSENGER DOOR OCCASIONALLY BEGAN TO REMAIN LOCKED ONCE THE VEHICLE WAS PARKED AND SHUT OFF, INSTEAD OF UNLOCKING AUTOMATICALLY. NOW, THIS HAPPENS MULTIPLE TIMES A DAY AND THE REAR DRIVER SIDE DOOR HAS STARTED TO DO THE SAME. I HAVE 2 SMALL CHILDREN THAT ARE BOTH IN CAR SEATS AND I AM CONCERNED THAT I WILL NOT BE ABLE TO GET THEM OUT OF THE CAR. ESPECIALLY WITH THE WEATHER GETTING WARMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326426May 28, 2020
STRUCTURE:BODY, SEATS, UNKNOWN OR OTHER
I'M THE OWNER OF A 2016 HYUNDAI SANTA FE THAT THE ENGINE STARTED KNOCKING AND WHEN I OPENED THE HOOD CAR WAS ON FIRE I LOOKED LIKE A MOVIE CAR BLOW UP BURSTING GLASS EVERYWHERE I ALMOST DIED IF I DIDN'T STOP TO LOOK AT IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11325689May 24, 2020
STRUCTURE:BODY:DOOR
ABOUT A YEAR AGO, MY FRONT PASSENGER SIDE DOOR STARTED MALFUNCTIONING WHEN TRYING TO OPEN IT. I HAVE TO PULL THE HANDLE 2-3 TIMES BEFORE THE DOOR WILL SUCCESSFULLY OPEN. TWO DAYS AGO, MY REAR PASSENGER DOOR WON'T OPEN AT ALL FROM THE INSIDE OR OUTSIDE. THIS IS A HUGE SAFETY CONCERN AS I BABYSIT MY 3 AND 8 YEAR OLD NIECE AND NEPHEW FREQUENTLY. I'VE NOTICED ON FORUMS THAT THIS IS A COMMON THING AND I FEEL AS THOUGH IT SHOULD BE A RECALL AS IT IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324213May 11, 2020
ENGINE
HYUNDAI TUCSON WAS BEING DRIVEN ALONG US 290 IN BRENHAM TEXAS WHEN THE CHECK ENGINE LIGHT CAME ON. DRIVER PULLED OVER AND TRIED TO RESTART. SUV WOULD NOT RESTART. VEHICLE WAS TOWED TO HYUNDAI DEALER WHO SAID THE ENGINE WAS PERFORATED AND "BLOWN" AND NEEDED TO BE REPLACED. *** MORE INFORMATION DEALER SAYS ENGINE IS PERFORATED. THIS SHOULD BE COVERED AS IT IS A MANUFACTURE DEFECT AS DETAILED AT CONSUMER REPORTS. HTTPS://WWW.CONSUMERREPORTS.ORG/CARS/HYUNDAI/TUCSON/2016/RELIABILITY/ FULL MAINTENANCE HAS BEEN PERFORMED AT HYUNDAI DEALERSHIPS IN ALBUQUERQUE, NEW MEXICO, FOR THE PAST THREE YEARS. MY NIECE, [XXX] , WAS DRIVING SUV IN BRENHAM TEXAS WHEN THE CHECK ENGINE LIGHTS CAME ON. SHE PULLED OFF US 290 AND HAD THE VEHICLE TOWED TO HYUNDAI OF BRENHAM WHERE THE MECHANIC DIAGONOSED IT AS A PERFORATED ENGINE THAT NEEDS TO BE REPLACED. HYUNDAI OR BRENHAM SERVICE: 979-337-8447 PARTS: 979-277-7580 1710 HIGHWAY 290 WBRENHAM, TX 77833 I HAVE ALSO TALKED TO HYUNDAI USA VIA PHONE AND FILLED ANOTHER CASE WITH MORE DETAILS HYUNDAI CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324029May 10, 2020
STRUCTURE:BODY
REAR DOOR LOCK IS INTERMITTENTLY UNLOCKING DOOR. DOOR CANNOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THIS HAS BEEN REPORTED BY MANY OWNERS AND HYUNDAI IS SAYING NORMAL WEAR AND TEAR FOR THE DOOR AFTER TAKING THE VEHICLE TO HAVE IT EVALUATED BY THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323798May 7, 2020
STRUCTURE:BODY
DRIVER DOOR SUDDENLY STOPPED OPENING. THERE IS NO WAY TO ENTER THE VEHICLE USING THE DRIVER DOOR. THE CAR WAS UNLOCKED USING THE KEY FOB AND LOCKS WERE NOT A FACTOR. 2 DAYS LATER THE REAR PASSENGER DOOR SUDDENLY WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. CHILD SAFETY LOCK WAS NOT IN USE AND THE CAR WAS UNLOCKED USING THE KEY FOB. THERE IS NO WAY FOR A PERSON TO ENTER OR EXIT THE VEHICLE THROUGH THAT DOOR. VEHICLE WAS PARKED. THIS IS CLEARLY A SAFETY ISSUE BECAUSE IN AN EMERGENCY RIDERS WOULD BE UNABLE TO EXIT THE VEHICLE AND COULD BECOME TRAPPED INSIDE. THE DRIVER ALSO NEEDS TO BE ABLE TO QUICKLY ENTER THE VEHICLE. HYUNDAI DEALER IDENTIFIED FAILED LATCH ASSEMBLY AS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322515April 28, 2020
STRUCTURE:BODY
REAR DRIVER SIDE DOOR WILL NOT OPEN. THE PROBLEM BEGAN ABOUT 2 YEARS AGO AND AFTER FURTHER INVESTIGATION ONLINE IT APPEARS TO BE A COMMON PROBLEM. I BELIEVE THE ACTUATOR IS NOT FUNCTIONING PROPERLY. THE DOOR IS SHUT AND THERE IS NOT WAY TO OPEN IT WITHOUT UNHINGING THE DOOR AND GOING TO THE DEALERSHIP. THIS IS OBVIOUSLY A DEFECT AND NOT FROM A RESULT OF WEAR AND TEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322452April 27, 2020
STRUCTURE:BODY
TUCSON STORED IN GARAGE. LEFT AFTER 8AM TO GO TO WORK. AFTER APPROX 10-15 MIN ON THE ROAD IT SOUNDED LIKE A BOMB EXPLODED ABOVE MY HEAD AND I COULD HEAR THE BITS OF GLASS HITTING THE HEADLINER/SUN VISOR AS I SLOWED DOWN AND CAREFULLY DROVE WITH MY HAZARDS ON. I WAS GOING STRAIGHT ON THE 202 FREEWAY HEADED WEST TO I-10 WITH NO EXITS UNTIL I-10 & RAY RD. I HAD BEEN GOING APPROX. 65MPH WHEN THIS HAPPENED WITH NO WARNING. I THOUGHT SOMEONE MIGHT HAVE TOSSED SOMETHING OFF THE KYRENE OVERPASS, BUT PRETTY SURE I WAS TOO FAR AWAY AT THAT TIME. INTERIOR A/C WAS SET TO 74 WITH THE FAN ON LEVEL 2. CHECKED THE TEMP AT THE DEALERSHIP AND IT WAS READING 81. I DO HAVE PICTURES, HOWEVER THEY ARE TOO LARGE TO ATTACH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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