Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#11388610January 17, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THE INCIDENT OCCURRED TO ME WHILE I WAS 7 HOURS FROM HOME. I WAS STOPPED AT A STOP SIGN ON A CURVE IN THE ROAD. WHEN CLEAR, I ACCELERATED AND AS I TURNED AND MERGED INTO THE ROAD, THE CAR STARTED MAKING A LOUD KNOCKING NOISE AND LOST POWER AS I WAS GOING UP HILL. RIGHT BEFORE I LOST ALL POWER, THE OIL LIGHT FLASHED BRIEFLY AND THE ENGINE LIGHT CAME ON. I RESTARTED THE CAR AND AGAIN HEARD A LOUD KNOCKING NOISE BUT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. AS SOON AS I SLOWED AND STOPPED IT DIED AGAIN. I ENDED UP GETTING TOWED TO THE HYUNDAI DEALER. THE NEXT DAY I CALLED AND THEY LET ME KNOW I HAD "THROWN A ROD AND HAD BEARING DAMAGE". THEY SAID I NEED A NEW ENGINE AND QUOTED ME $12,800. I HAVE PROVIDED ALL SERVICE RECORDS TO THEM WHICH PROVE THAT I HAVE MAINTAINED THE VEHICLE WITH OIL CHANGES AND MAJOR SERVICES DONE AT HYUNDAI AS WELL AS VALVOLINE. THEIR INITIAL OFFER TO ME WAS THEY WOULD COVER 50% OF THE REPAIR. MY SERVICE ADVISOR COUNTERED THEM WITH 90% AND THEIR FINAL OFFER WAS TO COVER 60% AND NO RENTAL - EVEN BEING 7 HOURS FROM HOME. BEFORE THIS INCIDENT OCCURRED, I HAVE NOT BEEN ABLE TO OPEN MY REAR PASSENGER DOOR IN MONTHS DUE TO NEEDING A NEW ACTUATOR. I ALSO LET THEM KNOW THAT I BELIEVED THERE WAS ELECTRICAL ISSUES BECAUSE MY TAIL LIGHT WAS ALWAYS GOING OUT EVEN AFTER BEING REPLACED. I WAS DISMISSED AND TOLD THAT I HAD A FAULTY BULB. SAME DAY AFTER GETTING REPLACED, I WAS AGAIN GETTING THAT "CHECK BRAKE LIGHT" MESSAGE. I BELIEVE THERE IS A RECALL THAT I DO NOT QUALIFY FOR FOR THIS ISSUE. AFTER MUCH RESEARCH, I HAVE FOUND ENGINE FAILURE IS A MAJOR PROBLEM WITH HYUNDAI WITH MANY PEOPLE ON THEIR 2ND AND 3RD ENGINES, INCLUDING 2 PEOPLE IN MY OWN FAMILY. I AM EXTREMELY DISAPPOINTED IN THE WAY HYUNDAI IS HANDLING THIS SITUATION AND I WILL NO LONGER BE A HYUNDAI CUSTOMER. PLEASE LET ME KNOW IF I CAN PROVIDE ANY FURTHER INFORMATION. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388268January 15, 2021
STRUCTURE:BODY
THE REAR BACK DOORS WILL NOT OPEN FROM THE OUTSIDE, CREATING A SAFETY ISSUE FOR THE CHILDREN/PEOPLE SITTING IN THE BACK SEAT. HYUNDAI REFUSES TO TAKE RESPONSIBILITY FOR THIS IISSUE AND WANTS TO CHARGE OVER $1,000 WITH LABOR TO FIX IT. I PURCHASED THE CAR CERTIFIED PREOWNED IN 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387808January 13, 2021
SEATS
WHILE I WAS DRIVING ON THE EXPRESSWAY, MY SEAT CAME FORWARD BRINGING ME TO THE STEERING WHEEL. NOW WHEN I DRIVE I AM ALWAYS ADJUSTING MY SEAT BECAUSE IT STILL MOVE FORWARD ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387856January 13, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
IN MY 2016 HYUNDAI TUSCON THE REAR PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. IT LOCKS AND UNLOCKS VIA KEYLESS ENTRY, INDOOR LOCK/UNLOCK BUTTON AND KEY FOB UNLOCK/LOCK BUTTON, HOWEVER THE DOOR DOES NOT PHYSICALLY OPEN. IT SPONTANEOUS OCCURRED WHEN TRYING TO GET INTO MY CAR. THIS IS A HUGE SAFELY CONCERN IF SOMEONE NEEDED TO LEAVE MY CAR IN AN EMERGENCY SITUATION. UPON RESEARCH THIS APPEARS TO BE A CHRONIC PROBLEM WITH A MASSIVE AMOUNT OF 2016 MODELS, SOME HAVING ISSUES WITH MULTIPLE DOORS. IT APPEARS TO BE AN ISSUE WITH THE LOCK ACTUATOR THAT WAS INSTALLED IS MOST OF THE 2016-2017 TUSCONS. HYUNDAI IS NOT WILLING TO ACKNOWLEDGEMENT THAT IT IS A SAFETY CONCERN THAT NEEDS TO BE A RECALL ON ALL OF THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387903January 13, 2021
UNKNOWN OR OTHER
THE DOOR LATCHES FOR THE DRIVER'S DOOR AND ALL 3 PASSENGER DOORS HAVE FAILED. IN THE CASE OF THE REAR PASSENGER DOORS (BOTH DRIVER AND PASSENGER SIDE) THIS HAS MADE IT IMPOSSIBLE TO OPEN THEM FROM EIRHER THE INSIDE OR THE OUTSIDE. IN THE CASE OF THE FRONT PASSENGER SIDE DOOR, THE ABILITY TO OPEN THE DOOR FROM THE OUTSIDE HAS BECOME INCONSISTENT AND IRREGULAR; OFTEN, THE DOOR HANDLE MUST BE PULLED MULRIPLE TIMES FOR RHE DOOR TO OPEN. FINALLY, IN THE CASE OF THE DRIVER'S DOOR, THE DOOR CANNOT BE OPEN FROM THE OUTSIDE ONCE THE DOOR HAS BEEN LOCKED AND SUBSEQUENTLY UNLOCKED, MEANING THAT IF I LOCK MY CAR, THE ONLY WAY TO ENTER IT IS THROUGH THE FRONT PASSENGER DOOR, ITSELF AN UNRELIABLE METHOD. CURRENTLY, I CANNOT EXIT FROM THE REAR SEATS AT ALL, NOR CAN I RELY ON THE FRONT DOORS TO CONTINUE TO OPEN FROM THE INSIDE BASED ON THE CURRENT BEHAVIOR. ALL 4 OF THE DOOE LATCHES BEGAN EXIBITING THESE FAILURES WITHIN A FEW WEEKS OF EACH OTHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387963January 13, 2021
STRUCTURE:BODY
I BOUGHT A BRAND NEW 2016 TUCSON FROM THE DEALERSHIP. AFTER TWO YEARS THE FRONT DRIVER AND PASSENGER DOOR HANDLES DIDN'T WORK PROPERLY. I HAVE TO PULL THE HANDLES 4-5 TIMES BEFORE THE DOOR WILL OPEN. I TOOK IT TO THE DEALER AND WAS GIVEN AN ASTRONOMICAL PRICE TO FIX IT. I AM THE ONLY PERSON WHO DRIVES MY CAR. THERE SHOULD BE NO REASON WHY THESE HANDLES ARE MALFUNCTIONING LIKE THIS. THEN LAST MONTH THE BACK DOOR ON THE DRIVERS SIDE WILL NOT OPEN AT ALL. THIS IS RIDICULOUS! THIS IS DANGEROUS. IF I HAD SOMEONE IN THE BACK SEAT AND AN EMERGENCY HAPPENS THEY WOULD NOT BE ABLE TO GET OUT. I CAN'T BE THE ONLY CUSTOMER HAVING THIS ISSUE. IS THERE SOMETHING YOU CAN DO ABOUT THIS? THIS CAR WAS PAID IN FULL. I'VE ALREADY PAID ENOUGH FOR THIS CAR. I SHOULD NOT HAVE TO PAY FOR MALFUNCTIONING DANGEROUS DOOR HANDLES. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387636January 12, 2021
ELECTRICAL SYSTEM
I PURCHASED MY VEHICLE USED, FROM A CAR DEALERSHIP; THEREFORE, IT HAD BEEN SERVICED PRIOR TO PURCHASE. WITHIN TWO MONTHS OF PURCHASE THE REAR DRIVER SIDE DOOR QUIT OPERATING. THE CAR WAS PARKED WITHOUT THE ENGINE RUNNING WHEN THE DOOR REFUSED TO OPEN FROM THE INSIDE OR THE OUTSIDE. I CHECKED MY WARRANTY. IT WAS STILL IN EFFECT BUT I WAS OVER THE MILEAGE REQUIREMENT SO THE DEALERSHIP WOULD NOT COVER THE REPAIR. (I COMMUTE TO WORK) SIX MONTHS LATER, THE REAR PASSENGER DOOR CEASED TO OPERATE. I TRANSPORTED A DISABLED INDIVIDUAL TO THE DOCTOR'S OFFICE. THE DOOR WORKED WHEN I LEFT FOR THE DOCTOR'S AS I PLACED A WALKER IN THE BACK. THE ENGINE WAS RUNNING AT THE TIME. WHEN I RETURNED FROM THE DOCTOR, I PARKED, SWITCHED THE ENGINE OFF, AND THE DOOR WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. THE DISABLED INDIVIDUAL WITH ME COULD NOT WALK WITHOUT THE ASSISTANCE OF THE WALKER. I COULD NOT GET THE WALKER OUT. I HAD TO GO BORROW A WALKER, BRING TO THE INDIVIDUAL TO BE ABLE TO REMOVE HIM FROM THE CAR. THIS IS VERY UNSAFE. CURRENTLY, THE FRONT PASSENGER DOOR IS BEGINNING TO BE DIFFICULT TO OPEN. IT SOMETIMES TAKES THREE ATTEMPTS TO OPEN THE DOOR. I AM AFRAID IT WILL STOP WORKING AS WELL. AT THIS POINT I AM DRIVING AN SUV THAT CAN ONLY SAFELY TRANSPORT TWO INDIVIDUALS AND I AM AFRAID THAT IT WON'T BE LONG BEFORE ONLY ONE PERSON CAN RIDE IN IT. MY TRUE FEAR IS WHAT HAPPENS WHEN THE DRIVER DOOR STOPS WORKING? I HAVE RESEARCHED FOR A RECALL AND THEIR ISN'T ONE DESPITE THE FACT THEIR ARE NUMEROUS ONLINE COMPLAINTS. I HAVE NOT REPAIRED THE ISSUE AS I DON'T HAVE THE MONEY IT WOULD TAKE AND FROM THE COMPLAINTS I HAVE READ IT WILL ONLY HAPPEN AGAIN. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE IS TRAPPED IN A CAR AND HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387682January 12, 2021
STRUCTURE:BODY
THE PASANGER SIDE DOOR AND REAR LEFT DOOR WILL NOT OPEN FROM THE INSIDE. THE CAR IS STATIONARY. WE HAVE HAD THE CAR FOR ONLY 6 MONTHS BOUGHT USED 42,305 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387788January 12, 2021
ENGINE, POWER TRAIN
WAS DRIVING ON THE HIGHWAY GOING APPROXIMATELY 70 MPH AND ALL OF A SUDDEN I HEAR A LOUD RATTLING NOISE AND LIGHTS ON THE DASH SHOW UP CAR STARTS SMOKING AND LOSES POWER I WAS UNABLE TO START THE CAR AFTER THAT AND HAD TO WAIT ON THE SIDE OFF A BUSY HIGHWAY FOR 3 HOURS WAITING ON A TOW TRUCK.. FAST FORWARD TO THE MECHANIC AND THEY DISCOVERED THAT MY ENGINE FELL APART INTERNALLY WITH NO ROOT CAUSE...ENGINE ONLY HAD 73,000...THAT WAS ON THE FRIDAY AFTER THANKSGIVING. FAST FORWARD TO NOW AND I STILL DON'T HAVE MY CAR WITH NO KNOWN TIME FRAME OF WHEN I'LL GET MY CAR BACK(IT'S NOW 1/12/2021). MY CAR HAS BEEN REGULARLY MAINTAINED WITH ALL RECOMMENDED MAINTENANCE. MY ENGINE WAS THE 2.0 4 CYLINDER AGAIN WITH ONLY 73,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387799January 12, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
ONCE LOCKED AND THEN UNLOCKED, THE REAR PASSENGER DOOR IS UNABLE TO BE OPENED FROM THE INSIDE OR THE OUTSIDE OF THE CAR. THIS IS DUE TO FAILING DOOR LOCK ACTUATOR. THIS PREVENTS PASSENGERS FROM EXITING THE CAR AND IS A MAJOR SAFETY CONCERN. THE SAME DOOR LOCK ACTUATOR IS ON ALL DOORS AND IS A KNOWN ISSUES WITH HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387458January 11, 2021
SERVICE BRAKES
I CALLED HYUNDAI ON SOUTH BOULEVARD THIS MORNING AND SPOKE TO A TECH WHO TOLD ME THAT THE RECALL REMEMDY IS NOT AVAILABLE YET. THIS IS SCARY. HE DID MENTION THAT I CAN RENT A VENHICLE AND HYUNDAI WOULD REIMBURSE ME, BUT I LIVE ON SOCIAL SECURITY AND CANNOT AFFORD A RENTAL. THIS IS UNACCEPTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387371January 10, 2021
STRUCTURE:BODY
WHILE A PASSENGER WAS ATTEMPTING TO EXIT FROM THE DRIVER SIDE REAR OF THE VEHICLE, THE LATCH WAS NON-OPERATIONAL AND THEY WERE UNABLE TO EXIT USING THE INTERNAL LATCH. CHILD SAFETY MECHANISM WAS NOT ENGAGED. THE EXTERIOR LATCH ALSO DIDN'T FUNCTION. THE LOCKING MECHANISM IS IN THE UNLOCKED POSITION. THIS MADE EXITING FROM OR RETRIEVING A CHILD ALMOST IMPOSSIBLE DURING ANY EMERGENCY SITUATION. THE DOOR LATCH NEEDED TO BE REPLACED. AFTER CHECKING OWNERS' FORUMS, IT SEEMS THAT THIS IS A COMMON DANGEROUS FAILURE FOR THIS TYPE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386923January 7, 2021
SERVICE BRAKES
WHEN THE UNIT IS IN DRIVE OR REVERSE IN ANY DRIVEWAY THE TRACKING LIGHTS TURNS ON UNEXPECTEDLY AND BLOCKS THE BRAKES AND IS IMPOSSIBLE TO BE MOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386631January 5, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE INITIALLY TOWED TO THE RESIDENCE WHERE AN INDEPENDENT MECHANIC INFORMED HER THAT THE ENGINE CEASED. THE CONTACT HAD THE VEHICLE TOWED TO BOB ROHRMAN'S INDY HYUNDAI (7101 E WASHINGTON ST, INDIANAPOLIS, IN 46219) AND WAS DIAGNOSED WITH ENGINE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386637January 5, 2021
STRUCTURE:BODY
THE DRIVER SIDE REAR DOOR WILL NOT OPEN AT ALL, FROM THE INSIDE OR OUTSIDE. THIS HAPPENED OUTSIDE OF THE 60,000 MILE WARRANTY PERIOD, SO HYUNDAI REFUSED TO VOLUNTARILY FIX THE ISSUE. THE LATCHING MECHANISM SHOULD NOT BE WORN DOWN SO QUICKLY, WITHIN 4 YEARS OF MANUFACTURE. THIS IS A SERIOUS SAFETY CONCERN, AS POTENTIALLY ALL CAR DOORS COULD FAIL, LEAVING PASSENGERS STUCK INSIDE IN THE EVENT OF AN EMERGENCY. I HAVE EMAILED AND CALLED HYUNDAI USA AND NOTIFIED THEM OF THE ISSUE, BUT HAVE YET TO RECEIVE A REPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386276January 3, 2021
POWER TRAIN
THE VEHICLE HESITATES WHEN YOU STEP ON THE GAS AND WHEN YOU'RE SITTING ON A HILL FOR A LONG PERIOD OF TIME IN TRAFFIC TO TRANSMISSION OVERHEATS AND ALMOST STALLS THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386305January 3, 2021
STRUCTURE:BODY
REAR PASSAGE SIDE DOOR WILL BOT OPEN FROM INSIDE OR THE OUT. CALLED HYUNDAI NOTHING WAS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386325January 3, 2021
STRUCTURE:BODY
DOOR LOCK ACTUATOR ON 3 OF 4 DOORS HAS FAILED. THIS MEANS THAT THE DOOR CANNOT OPEN FROM INSIDE OUR OUTSIDE OF THE VEHICLE. THE VEHICLE WAS STATIONARY, I PARKED AND WHEN I RETURNED, I COULD NOT OPEN THE DOORS (IN ALL 3 INSTANCES). FRONT PASSENGER AND BOTH REAR DOORS. REAR DOORS FAILED WITHIN A WEEK OF EACH OTHER AND ALL THREE INSTANCES OF FAILURE HAVE OCCURRED WITHIN A YEAR (FRONT IN JANUARY, REAR IN OCTOBER). I CONTACTED HYUNDAI ABOUT THE PROBLEM WHEN IT OCCURRED WITH THE REAR DOORS, CONCERNED THAT THIS COULD BE DANGEROUS (I.E. PEOPLE TRAPPED IN CARS IN THE EVENT OF AN EMERGENCY). THE HYUNDAI REPRESENTATIVE I TALKED WITH AGREED THAT IT WAS A HUGE SAFETY RISK/ISSUE, BUT UNFORTUNATELY THEY COULD DO NOTHING ABOUT IT WITHOUT THE DIRECTION OF THE NHTSA (SUCH AS A RECALL OF THE DOOR LOCK ACTUATOR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386054January 2, 2021
UNKNOWN OR OTHER
BOTH REAR DOORS WILL NOT OPEN AND HAVE BEEN UNABLE TO UTILIZE FOR 1 YEAR NOW. NO DAMAGE TO VEHICLE AND NO ISSUES PRIOR TO ONSET. UNABLE TO OPEN FORM INSIDE AND OUTSIDE. DRIVER DOOR IS STARTING TO NOT OPEN INCONSISTENTLY NOW FOR THE PAST WEEK. SERIOUS SAFETY ISSUE FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386077January 2, 2021
STRUCTURE:BODY
MILEAGE IS AT 63K AND MY FRONT PASSENGER AND REAR DRIVER SIDE DOOR WILL NOT OPEN. THE REAR PASSENGER WILL NOT OPEN FROM INSIDE OR OUTSIDE. THE FRONT PASSENGER WILL TAKE 5 TRIES TO OPEN AND WILL OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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