Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11442426December 2, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while her husband was driving approximately 45 - 50 MPH, the vehicle stalled. The contact's husband was able to pull over but could not restart the vehicle. The oil warning light was illuminated. The vehicle was towed to the dealer. The dealer informed the contact that they were backed up with other vehicles and could not diagnose the vehicle until next month. The vehicle was not diagnosed nor repaired and remained at the dealer. The contact later received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441930November 29, 2021
UNKNOWN OR OTHER
This vehicle is lagging or hesitating when shifting in the lower gears while driving. The vehicle hesitates to accelerate and the RPMs raise to approx. 3000-3500 before shifting into the next gear. This is especially dangerous when turning from an intersection. The vehicle does not malfunction like this every time. There does not seem to be a pattern with when or why the vehicle does this, it is kind of random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442013November 29, 2021
UNKNOWN OR OTHER
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact stated that while his wife was driving at an undisclosed speed, the vehicle hesitated and stalled. The vehicle was taken to the dealer. The dealer installed a software update containing a new Knock Sensor Detection System (KSDS). The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442017November 29, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving up a mountain at an undisclosed speed, the vehicle was making a knocking noise and then stalled. There were several unknown warning lights illuminated. The contact was unable to turn the key in the ignition or move the vehicle. The contact called AAA for roadside assistance who arrived and performed an unknown reset and the vehicle was restarted. The received an unknown recall regarding the failure. The local dealer was contacted but offered no assistance. The manufacturer was not informed of the failure. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442029November 29, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441732November 26, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact received a notification for NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not yet available. The dealer had yet to be notified about the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441575November 24, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at 70 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced. The contact received a recall notification for NHTSA Campaign Number: 21V727000 (Engine) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the vehicle would be repaired under NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The approximate failure mileage was 34,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441583November 24, 2021
ENGINE
On 9/21/21 the motor stopped while on the roadway sitting at an intersection and would not turn over. The vehicle was towed to Underriner Motors in Billings, MT and diagnosed with an engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441439November 23, 2021
UNKNOWN OR OTHER
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact called an independent mechanic who informed her that the knocking sound needed to be addressed immediately and referred her to a dealer for assistance. Before calling the dealer, the contact received a recall notice for NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The contact then called the dealer and was informed that the part for the recall repair was not yet available. The contact also contacted Huntington Hyundai (1221 E Jericho Turnpike, Huntington, NY 11743) and was informed that since she did not purchase the vehicle from the dealer, they could not service her vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441481November 23, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at 35 MPH and pulling into a parking lot, the vehicle inadvertently stalled. The check engine warning light and an unknown warning light illuminated. The contact was able to restart the vehicle and parked. The contact stated that the failure reoccurred that same day while driving. The vehicle was taken to the dealer who diagnosed that the engine needed to be replaced. The contact received a recall notification for NHTSA Campaign Number: 21V727000 (Engine) the next day. The dealer advised the contact that they could not repair the vehicle under the recall due to the mileage on the vehicle. The contact stated that the failure had been recurring while driving. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441356November 22, 2021
ENGINE
We have had an issue with the engine and the oil pressure warning light. Our car seems to also be leaking gas and our repair people have asked us to come in every 1500 miles because there seems to be an issue they do not know how to remedy. We are worried that this is going to get worse and could act up on the highway and result in injury or death. My wife is a 2nd grade teacher and drive this car on the highway everyday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440806November 17, 2021
POWER TRAIN
to whom it may concern , I have a 2017 Hyundai Tucson that has really bad and scary engine and transmission issues , this car has had a recall to fix constant bucking of the engine at slow speeds and even after the recall it went right back to the same behavior and has now developed slow acceleration and has even attempted to stall on the highway during lane changes , it is the only car I have and I have had really difficult times with it and the dealership has once again told me that they have no loaners available and that they likely will need a few days to diagnose the issues if any. the latest problem is a rapid rpm acceleration that despite the speed being under 45 it causes a screen to pop up that states (transmission temp high stop safely) flooded at random by another message saying( a condition with your engine control system has been detected and a full system check is recommended at your convenience) along with that , the air conditioner shuts off at random and fills the car with humid smelly air. they refuse to do anything @ the dealership except give excuses as these warnings and car behaviors come and go as they please and without the evidence they can't fix what is not visibly broken. as a struggling American I can't receive the treatment other makers give their customers and Hyundai has turned their back on American import buyers , and until someone dies this will not become a recall or a problem for them , so with that said , I am hoping that nhtsa can look into these issues as they are scattered throughout many forums and if something happens to me with this car that I am afraid of driving without a choice as I am a contractor for the ny tri state area, I now have this letter as proof of my complaint . ps , this car is readily available to be driven by any of your investigators if you desire to look further into this . I hope this letter can save some poor college kid or family from injury or the dangers of this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440487November 15, 2021
ENGINE
2017 Hyundai Tucson Hesitates When Starting From A Stop and at lower speeds. It also shutters when moving out into traffic slowly and fades to almost a stall. Very dangerous when attempting to pull out in traffic. Below is a blog with many complaints filed with Hyundai. https://www.carcomplaints.com/Hyundai/Tucson/2017/transmission/hesitates_when_starting_from_a_stop-2.shtml
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440491November 15, 2021
ENGINE
Manufacturer Recall Number 209 NHTSA Recall Number 21V727000 Recall Status Recall Incomplete NHTSA Information This appears to be a dangerous issue. What are owners to do and when can we hope for a fix?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440550November 15, 2021
ENGINE, SERVICE BRAKES
The contact owned a 2017 Hyundai Tucson. The contact stated that she received recall notifications for NHTSA Campaign Numbers: 17V226000 (ENGINE AND ENGINE COOLING) and 20V543000 (SERVICE BRAKES, HYDRAULIC), however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that while at the stoplight, she smelled a strong burning odor. There were no warning lights illuminated. The contact stated that she was able to continue to drive the vehicle. The vehicle was not diagnosed by an independent mechanic or dealer. The contact stated that upon starting the vehicle the next day, the vehicle was shuddering and she heard abnormal knocking sounds coming from the engine. There were no warning lights illuminated. The contact stated that she was able to drive the vehicle to work; however, while her son was driving the vehicle and was at a stoplight, he saw smoke coming from underneath the hood of the vehicle. The ABS warning light, the check engine warning light, and other unknown warning lights illuminated, and the vehicle stalled. The contact stated that her son was able to restart the vehicle and he veered to the side of the road. The contact stated that as her son exited the vehicle, the engine exploded and the vehicle caught fire. There were no injuries sustained. The fire was extinguished with the assistance of the fire department. A police report was not filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and offered the contact a buyback. The approximate failure mileage was 88,005. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11440389November 14, 2021
ENGINE
when I am in heavy traffic where I am constantly stopping and going the car hesitates, like it is going to stall. When i push on the accelerator the car makes noises and doesn't accelerate like it should. When I accelerate to get on the highway it does the same thing. This has been an on going problem with this SUV since we have owned it. We have taken it to the dealership many times and other automotive places and no one can tekk us why it does this,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440412November 14, 2021
ENGINE
I was driving my car and heard a rattling noise. The car suddenly started stalling and it cut off completely. Fortunately it cut off seconds before I entered the roundabout at a very busy intersection and i was able to roll into a shopping center parking lot. It wouldnt start again. Currently my car is at Bob Mayberry Hyundai. They ran diagnostics on or around Nov 9th. As far as I can understand I would possibly have to replace the engine. I was told they have to take a picture of the engine with the valve removed and send it to Hyundai and he said Hyundai also need all service records and they would able to obtain them. My car has around 65000 miles so its no longer covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439446November 5, 2021
ENGINE, POWER TRAIN
I have had an ongoing issue with my 2017 Hyundai Tucson since May 17, 2021. Like many other owners, I have recently learned about the recall on engines for the 2017 Hyundai Tucson. In the information with the announcement of the recall, the article stated, “The issue has caused at least 18 fires, but no injuries, according to documents from the U.S. National Highway Traffic Safety Administration”. I wanted to know if my vehicle was one of these 18 fires? If it was, I would like to know that I will be covered under this recall, and the engine in my vehicle will be replaced. I can begin to be reimbursed for the $1,000s of car rentals that I was told would be reimbursed before my warranty claim was denied. If it is not one of those 18 cars? Why not? I will give more information below on what happened to me and my car. Through further research, Attachment A on the NHTSA website states that “As of the date of this filing, Hyundai is aware of 45 fires related to the recall condition”. Once again, I ask if my vehicle is on this list? If not- why was it not after the engine fire and the below happenings occurred to me in May 2021. Happenings On May 17, 2021, I was driving home from work on Interstate 195 in New Jersey. My check engine light came on the previous week, and I immediately brought my car into an auto body to receive an oil change and a 25 point maintenance inspection. But, unfortunately, the check engine light went off. While traveling on the freeway at approximately 65 - 70 miles per hour, I could feel my acceleration beginning to get slower and slower and harder to use. I was pressing entirely on the accelerator, and the car continued to go slower Suddenly, the acceleration stopped completely, and all the lights on the dashboard went on. I noticed smoke started to appear from under the hood and from the tail of the vehicle. After nearly being hit by another car, I was barely able to get into the shoulder. I just so happened to break down on the part of
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439497November 5, 2021
AIR BAGS
The contact owns a 2017 Hyundai Tucson. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who stated that the air bag failed and in the event of a crash the air bag would not deploy. The vehicle had not been repaired. The manufacturer was made aware of the issue who referred the contact back to the dealer. The approximate failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439351November 4, 2021
ENGINE
Catastrophic engine failure on a highway in which the engine seized and a connecting rod was ejected outside of the engine and through the crankcase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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