Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#11510427March 6, 2023
STRUCTURE:BODY
Passenger rear doors fail to un-lock completely , so unable to open using outside handles and inside handles. Passenger rear door completely unusable , drivers side rear door works 50% of the time after several pulls on door handles. Will not fully unlock with any switches or key fob. Safety risk in case of accident with children in the back seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510487March 6, 2023
VISIBILITY:GLASS, SIDE/REAR
Cheap plastic regulator for the driver side window broke and can't roll up my window
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510126March 4, 2023
ENGINE
I am referring to two notices; see attached. Inability to accelerate from a Stop and Rough idle in drive. The dealership, DeMontrond Hyundai Service Center will not repair as a recall. Please advise. Thank you, [XXX] [XXX] [XXX]. Due to this problem, the car is hesitant to accelerate which causes problems INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509384February 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The Hyundai engine is defective and consumes oil at a rate of 5 quarts every 3,000 miles. It ran completely out of oil and left me stranded on the highway in rush hour traffic 3 hours from home. Several people were put at risk! No warning lights; no check engine and no oil light until the car stalled completely. I was able to add oil and get the car in limp mode to the dealership where they ran oil consumption tests, and it failed due to being 106k miles. The car was returned to me and I was told to watch the oil. Weeks later the car broke down again in the middle of the road. The spark plug tips were burnt completely off and there was a dime sized hole in a valve. Multiple mechanics outside of Hyundai agree that both the plugs and the valve damage are a direct result of the defective engine. Again, Hyundai has denied all claims and refuses to acknowledge any wrongdoing on their part, despite the amount of claims, lawsuits and upset customers stacked against them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508983February 24, 2023
ENGINE
There was a previous recall with some of these vehicles where car seems to have acceleration problem after being at stop and the vehicle has difficulty accelerating and shifting gears. This has happened while in the middle of traffic and driving which could have caused an accident. Not sure if it is something with the transmission or what the issue is. The vehicle has been taken twice to Hyundai Service centers and they cannot seem to find a problem but yet it still exists and is a safety hazard when suddenly the car stops accelerating after a stop. This seems to happen randomly and more often now. This was a previous recall for other same make, model and year vehicles but somehow ours was not included and I feel it is potentially having the same or similar issue. The vehicle is available for inspection. All the check engine and lights come on when the vehicle is turned off and then eventually turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508395February 21, 2023
ENGINE, POWER TRAIN
My vehicle is burning excessive amounts of oil and no leaks can be found. Almost one quart every 750 to 1,000 miles. The turbo went bad recently and had to be replaced at a cost of $1,400 which, I'm told, is possibly due to the oil consumption problem. All services have been done at Hyundai dealership every 3,000 - 5,000 miles. I travel the interstate every day and am worried about engine failure in rush-hour traffic. Dealership indicates the only thing they can do is replace engine at a cost of at least $12,000!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507799February 17, 2023
VISIBILITY/WIPER
Driver door power window control fails. Window won't go up or down while the window motor in the door can be heard operating. After the failure it is possible to manually pull the window glass up and down in it's track. The glass moves freely in it's track. The weight of the glass is sufficient to prevent the window from remaining closed, ie the glass drops down into the door if it is not held up. Window must be manually wedged or some how mechanically held in the closed position. This is an obvious theft concern if the vehicle cannot be locked. Problem identified; The power regulator drum is a plastic that deteriorates with time. The splines in the drum strip away and the power motor shaft spins freely in the drum, in both directions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507833February 17, 2023
ENGINE
On December 27, 2022 I was driving on the highway (Interstate 64 in Illinois westbound exit 16) and my car's engine failed at around noon. It was working fine that morning. The car started giving a rattling sound and wasn't speeding up and the "low oil pressure" light came on. I got off the highway and as I was turning into a Valvoline the car completely stopped. It has been at a Hyundai dealership in St. Louis for the last month and a half and they do not feel this is something they are responsible for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507261February 14, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Hyundai Tucson. The contact stated that the front passenger’s side door and the rear driver’s side door would not open remotely or manually, from inside or outside the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 160,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507284February 14, 2023
ENGINE
Massive oil consumption issue that lead to a knocking motor and my wife and kids stranded on the side of the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506883February 13, 2023
ENGINE, UNKNOWN OR OTHER
1. 04/2021 I purchased the 2016 Tucson (cash) with 70,000 miles from Automobile Consulting Services Bullhead City AZ. 2. 75,000 est miles oil change Valvoline , Bullhead city 3. 80,000 est miles oil change Valvoline, Bullhead City 4. 90,000 est Valvoline , Bullhead city oil change, fuel system cleaned, transmission flushed, air filter changed 95,000m est changed oil at a different establishment which I will retrieve records. 5. 6. 12/2021,Replaced battery December 12/29 /2021 ( High Desert Hyundai Kingman AZ ) Replaced Temperature Actuator $ 210 ( no heat for 2 weeks because of scheduling issues via High Desert Hyundai ) ,replaced cabin filter $30, 34 point inspection ( services dept. reported every thing is good) , New tires all around 1. 102,000m est changed oil/filter at a different establishment wich I will retrieve records. 2. 108,000m est changed oil/filter Quality Care Auto , Bullhead City AZ 3. 113,000m est changed oil/filter Quality Care Auto , Bullhead City AZ 4. 118,000m est missing documents 5. 125,000m est missing documents 6. 09/ 12/ 2022 130,000m est changed oil/filter Quality Care Auto, Bullhead City, AZ 7. 09 /19/2022 34 point Inspection Quality Care Auto, Bullhead City AZ, NO ISSUES except brakes and shocks. 8. 09/26/2022 (Advice from the Inspection done at Auto Care/ I needed new brakes and Rotors with in the next 1,00 miles ) 09 /26/2022 Brake Masters # 176. Life time brakes service Package, All 4 Suspension Struts and Coil Spring assembly, Transmits Fluid FLUSH, Fuel Rail , PFI & GDI Service. 9. Drivers side door handle does not open without repeatedly 5-10 X’s lifting up on the door handle, rear passenger, and drivers side door handles also stick and must be lifted several times. 10. 10/20 /2022 Returning from work I went to work-out at Planet fitness and parked the car.... No Engine Light or Oil light “EVER”since I’ve owned the vehicle. After working-out I started the car and drove for about a mile. The engine began too sputter, and both the
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505994February 7, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
I am having problems with the driver side door. The latch is not working properly. The door gets stuck and doesn't open all the time from the outside. Or I have to tug hard 2 to 3 times before it will open. I had this problem with the passenger side door. It would only open from the inside. Hyundai fixed this for free because it was still under warranty. Now I'm having the same issue with the driver side door. I read in all the reviews and comments that other people are having the same issue and have filed a complaint but nothing has been done. Why is this no getting solved? or Recalled? I bought my 2016 Hyundai new. It only has 43, 000 miles. I take good care of my Hyundai. What is Hyundai going to do to resolve this matter. How many people need to file a complaint in order to get this resolved? A response will be greatly appreciated. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505372February 3, 2023
ENGINE, UNKNOWN OR OTHER
2022 my wife's 2016 engine began making a noise. This was a known safety problem with the engines but a recall was never issued. Instead there was a lawsuit against Hyundai in 2020 and 2021 in which consumers were compensated for their cost, or received a new engine.However, her engine went out in 2022. She did not get that benefit. Hyundai paid for a portion and she had to pay a portion for a new engine. This should have been a recall! Now currently 2022 & 2023, Hyundai's alarm is defective which is causing theft, and car jackings. This too is a known safety issue and nothing is being done unless she pays $550 for a security feature to be added to the vehicle. This is a problem! Hyundai should pay for this! She read that the Kia and Hyundai vehicles at issue don’t come with an anti-theft device called an immobilizer, which uses a chip to authenticate a key against the car’s electronic control unit. An immobilizer, which can be found in most modern cars, prevents the vehicle from being started if the key is not detected. It’s also been reported that some of the windows in the affected vehicles may not be connected to the cars’ security system, meaning they can be broken without the alarm being triggered, per the case. It stated, these vulnerabilities have caused thieves to view Kia and Hyundai vehicles as “easy targets,” especially after a viral social media trend highlighted. Now State Farm announced they are not accepting new Hyundai customers. More than likely my insurance is going to increase and the value will decrease.I need this governing body to govern and have Hyundai right their wrong. Issue a recall and do what is best for the consumers and not the company! She has been in contact with Hyundai National Consumer Department and it appears that her communication efforts aren't successful. She purchased her first Hyundai Excel in 88.Our immediate family have since purchased four Hyundai's. DO THE RIGHT THING! ISSUE A RECALL. FROM A CONCERNED HUSBAND!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505093February 2, 2023
ENGINE
My used 2016 Hyundai Tucson Eco, 1.6 Turbo, currently with 118,000 miles has been consuming 1 quart of oil every 500 miles. Unfortunately, my 5 year warranty by mileage has passed. Since the vehicle warning system doesn't have a low oil light; if you don't stay vigilant checking the oil level dipstick, the engine could fail and seize up during usage without warning, not ideal while driving the vehicle on the highway, which this vehicle does frequently. The vehicle was inspected by a Hyundai dealership service department and Hyundai indicated we do not qualify for engine replacement because the mileage is too high. Nothing in written was provided, just verbal notification. About $1,000 was spent on "cleaning" the engine and replacing the spark plugs and other effected components, with no improvement on oil consumption. After researching on-line, several sites indicate this type of engine failure for our model is common for the type of engine and Hyundai is well aware of it. Why no recall then? Also saw a few articles that Canada has recently recalled several Hyundai motors for similar issues for replacement. A rebuilt engine is around $5,000; not an option for us at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505094February 2, 2023
ENGINE
Engine started Knocking, check engine light came on and car went in to “limp mode”. Car needs new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504754January 31, 2023
ENGINE
The contact owns a 2016 Hyundai Tucson. The contact stated that while accelerating, the vehicle started to lose motive power. The check engine warning light was intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed and the mechanic retrieved fault code: P1326 (KSDS). The vehicle was taken to the dealer where it was diagnosed that the knock sensor detection system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she needed to provide proof of ownership. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504819January 31, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
2016 Hyundai Tucson Front Right Passenger door latch does not allow door to be opened from the outside. No warning. Research shows this as a definite safety issue on several Hyundai models and has been for years but see no recall. Doors can be impacted from both inside and outside with no warning. Crawling over the seats from the inside to open the door or being trapped in vehicle are a real possibility. I have a scheduled appointment but understand it could be a costly repair that should be considered a replaceable manufacturer’s defects AND A SAFETY HAZARD!!!! Car only has 66,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504824January 31, 2023
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Rear liftgate did not latch on three occasions this winter when temperatures were below freezing down to -4 degrees. The liftgate would lower but not latch properly. Dash would indicate that lift gate was not latched. Attempts to latch manually were unable. During the drive home, the lift gate would moved freely. In order to not risk spilling cargo, we moved everything out of the trunk area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504267January 29, 2023
LATCHES/LOCKS/LINKAGES
Rear door on the driver's side will not open from the outside or the inside. This is a known problem but there is no recall. I called my local dealership and they won't guarantee that this is under warranty, and they won't give me an appointment for 6 weeks. Hyundai and it's Service Reps are clearly not concerned with their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504184January 28, 2023
POWER TRAIN
Has been happening for the last few years, but recently got worse: very difficult to get car to move forward from a dead stop, car would shudder like it was going to stall out. Took car to a Hyundai dealership on October 4, 2022, who were able to replicate the problem. Issue was for transmission to be replaced under drivetrain warranty. Once transmission had been replaced, there were no more problems with moving into first gear from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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