Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11570587February 7, 2024
UNKNOWN OR OTHER
Back end of the glass roof shattered unexpectedly while driving down the highway at 65mph. No visible debris or rocks just a loud bang of the glass suddenly breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570327February 6, 2024
ENGINE
The contact's family friend owns a 2017 Hyundai Tucson. The contact stated that while the family friend was driving at an undisclosed speed, the engine made an abnormally loud knocking sound. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with connecting rod bearing wear and it was determined that the engine needed to be replaced. The dealer denied the engine replacement due to a lack of service records. The vehicle was then towed to Hyundai of 110 (2100 Broadhollow Rd, Farmingdale, NY 11735), where it was also diagnosed with connecting rod bearing wear and it was determined that the engine needed to be replaced. The vehicle was not repaired and remained at Hyundai of 110. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); however, the VIN was not included in the recall. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570343February 6, 2024
ENGINE, UNKNOWN OR OTHER
UNKNOWN While driving, the check engine light came on and the car started idling rough. When accelerating the car would shake tremendously, feeling like it would die right there in the middle of the road. When I stopped at where I was going, I checked the oil and there was no oil in the engine. I added oil but it did not help the situation. I made an appointment with the dealership in Waco, Texas and when I showed up they stated they no longer had room for me and to make another appointment. They also stated I didn’t have a warranty as I am not the original owner even though I purchased the extended warranty and I have not passed the mileage or date. This is unacceptable as I do not feel safe driving my car and they did not honor the appointment I made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568142January 26, 2024
ENGINE
The dealership that we bought the car from has maintained it since new,we have spent lots of money on maintenance and repairs there.we have been complaining about oil consumption between scheduled changes and now the engine started knocking,we are afraid to drive it.we are going to see if the dealer will honor the extended warranty we paid for when we bought it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567427January 24, 2024
UNKNOWN OR OTHER, ENGINE, FUEL/PROPULSION SYSTEM
Car has 125,000 mi on it. This will be the 3rd catalytic converter in 2 years. Second one was March of 2022. I have excessive oil consumption (1QT every other week). Which I believe causes the exhaust system to clog. It’s an engine flaw design I believe. The issues isn’t the converter but the oil consumption contributing to the clogging. The vehicle actually had complete engine failure while I was driving on the interstate Dec 23, 2023 driving at 70 miles an hour! It was caused by the clogged converter! I could have died! Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567476January 24, 2024
ENGINE
I was driving at 10 mph speeding up and the engine went out. There was oil in the engine so it wasn’t from lack of maintenance and I just bought the vehicle a month and a half prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566889January 22, 2024
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 5 MPH, the vehicle was running rough and would not accelerate as needed. The contact also stated while driving 45 MPH, the vehicle stalled, was shaking, and made an abnormally loud sound while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was not taken to the dealer due to appointment availability, but another dealer suggested calling the NHTSA Hotline to check for recalls associated with VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566995January 22, 2024
UNKNOWN OR OTHER
With eco/turbo boost engaged, acceleration is intermittently delayed 2-4 seconds. This issue has endured for the last 2 years since I have owned this vehicle. After pulling onto a very busy main road, with power boost engaged and accelerator was fully engaged (to the floor) with NO response, the vehicle stays in place. After looking online, it appears that hundreds of other Hyundai customers have complained about this same defect, boiling it down to a dual clutch transmission. I took my vehicle to the dealership but they cannot repair this unless the acceleration delay happens while being test driven. This is a dangerous and unsafe feature, considering the vehicle has a eco boost system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566585January 19, 2024
UNKNOWN OR OTHER
The front passenger door will not open from the outside. I press the unlock button several times, but it still won't open. I have to either open it from the inside or continuously pull on the outside handle lightly a few times to get the door open. I had the same issue with the driver side door. Obviously there is some kind of defect with the latch/actuator/locking system on these vehicles, and it needs to be addressed as it's a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566200January 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Tucson. The contact stated the vehicle was taken to an independent mechanic for a scheduled oil change, and the contact was informed that the oil level was extremely low. The oil light was illuminated. The contact took the vehicle to the dealer for an oil consumption test. The vehicle was checked after 1,000 miles and failed the consumption test. The vehicle was not repaired, and the failure persisted. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566245January 18, 2024
UNKNOWN OR OTHER
Transmission is slipping or not adjusting when driving. Very slow acceleration and it feels like the gears are not shifting properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564650January 10, 2024
ENGINE
NHTSA Recall No. / MFR Recall No. : 21V-727 / 209 Recall Subject : Engine Damage May Cause Stall or Fire I am the second owner of this vehicle, purchased Jan 2021. I have not received any letter, calls, notifications from the Hyundai dealer where I purchased regarding any sort of recall for over the last 2 years. It was not until I went to get an oil change and I was told there was ZERO oil in my vehicle. The car will not hold oil, does not leak onto the ground, makes a knocking sound and not once has the oil light came on to alert me. This was my very first car purchase and to have a problem such as this is very frustrating. Not to mention that I have had zero notifications about this recall regarding this issue for my car. It was not until I decided to research on your site if there were recalls did I find there were not only one but 3, and this was one. I call the dealership, and they inform me that this is not a recall and I need to pay $175.00 for a diagnostic fee and this is an ongoing issue with these vehicles. Now I know I will probably receive an automated response in return and nothing will come of this. As of yesterday January 9/2024 my car had zero oil in the engine, has two codes, a solid check engine light on (still no oil light notification) and the mechanic indicated this was an internal issue and would not repair my vehicle. Someone please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563990January 7, 2024
ENGINE, UNKNOWN OR OTHER
The vehicle drove fine on Christmas Eve. Then Christmas Day while leaving from a visit the car was in then randomly shut off in the middle. Checked the inside. No issues. Made it home and tried to go back out, the car crunk up and after a few seconds cut off. Tried it again and it started knocking. Checked everything again. Tried to crank the car up after about 30 seconds the car got extremely loud and shut off again. A mechanic came to check the car and said it was the engine/motor. Then another mechanic at the shop mentioned that it appears to be similar to the issues in recall 209. Along with multiple other possibilities since Hyundai has been having issues with engines for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564068January 7, 2024
ENGINE, VEHICLE SPEED CONTROL
Engine check light came on on 1/4/24 took it to dealership they ran a quick check and they said it had multiple misfires. The car has a lot of carbon buildup and they recommend a 24 hour cleaning which will cost me over $700.00. The car stalls and starts shaking as I speed up. I don't feel that a care with less than 70,000 miles should have this problem. Mine also has now been using up the oil very quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563854January 5, 2024
ENGINE
My engine began making a loud knocking sound. When I brought the car in, I was told the rod bearings were warped, that the sound I was hearing was a rod hitting the engine, and that the engine would need to be replaced immediately or it would "seize up" at any moment. No warning light came on. There is a recall out for this issue for the same make, model, and year, but I was told my VIN did not qualify under the recall. I opened a case with the national office to have my car included under the recall as it is the same issue with the same make, model, and year, and was denied. I had to spend several thousand dollars on a rental car and purchase a new vehicle. The issue with the Hyundai has still not been addressed or remedied. When I went back to the dealership for the paperwork for my records, I was told no paperwork was completed when they diagnosed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562164December 27, 2023
ENGINE
Chronic over consumption of oil. You could change the oil and a day later the oil is completely black and burnt. Roughly lost a .5-1quart of oil a week doing minimal commuting. Eventually the wear from oil consumption left us with a cylinder loss and in need of engine replacement. The vehicle only has 65k miles. Clearly this is a serious problem with these cars. There is an active recall for this problem but our VIN doesn’t list. This is also the problem with many others who I have seen across all forums quora, Reddit, etc. We are sold Lemons and then footed with the cost to replace when this problem is very much known. It’s wrong on every level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561874December 26, 2023
SERVICE BRAKES
Vehicle was involved in an accident where the brakes were all the way to the floor and ABS never engaged, resulting in the brakes locking up and rear ending another vehicle.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561798December 25, 2023
UNKNOWN OR OTHER
Rear driver side door will not open from the inside or out. Front driver side door intermittently will not open from the outside. Unable to get children out of car is a serious risk. Many reports online about same issues with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561692December 24, 2023
AIR BAGS
AIRBAGS FAILED TO DEPLOY AT UTILITY POLE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561600December 23, 2023
ENGINE
I was driving the car home and the check engine light came on , the oil light came on and the battery light. The car shut off and I coasted off to the side of the road and proceeded to get the car towed home. I then called larson hyundai in olympia wa. The first service advisor I spoke with after I told her what happened told me the car had a recall that was open for the engine and to bring it in on Nov 15 The car sat for 2 months waiting for the appointment. I finally dropped the car off at the dealership on Nov. 15 and two weeks later I get a call from the service department saying that it won't be covered. This is completely unacceptable And the car needs to be fixed Also the service advisor who is currently working with the car is the rudest employee ever. Today 12/22 she called and informed they want 10,000 for the engine to be replaced I was shocked and paused for a second. All I hear is her saying in a snobby voice he hung up and she immediately hung up the phone. Please help me with this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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