Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10895805August 14, 2016
ENGINE
WHILE I WAS DRIVING, SO THE CAR WAS IN MOTION, MY SPEED LIMIT WAS AROUND 35 MPH ON A CITY STREET, THE CAR MADE A NOISE THEN COMPLETELY STOPPED WITHOUT WARNING ALMOST CAUSING THE VEHICLE BEHIND ME TO CRASH INTO MY REAR END. I WAS IN THE MIDDLE OF THE ROAD, I PANICKED TURNED THE IGNITION OFF AND RESTARTED THE CAR TO ATTEMPT TO PULL OFF THE ROAD TO SAFETY. THE VEHICLE STARTED UP AND I PULLED BACK ONTO THE ROAD TO MAKE A RIGHT TURN TOWARDS THE HIGHWAY, AS I WAS DRIVING THE VEHICLE STOPPED AGAIN WITHOUT WARNING. THE PEOPLE IN THE CAR BEHIND ME GOT OUT OF THEIR VEHICLE TO CHECK ON ME. THE MAN STATED, "I CAN PUSH YOU OFF THE ROAD, BUT THERE IS SOMETHING GOING ON WITH YOUR ENGINE OR PERHAPS SPARK PLUGS OR WIRES AND IT'S NOT STAYING CONNECTED OR FIRING OFF A CHARGE, I'M NOT SURE." I THANKED THE KIND STRANGER AND IMMEDIATELY CALLED HYNDAI CUSTOMER SERVICE. THE HYUNDAI CUSTOMER SERVICE REP INFORMED ME ABOUT THE ENGINE RECALL NOTICE AND CONTACTED THE TOWING COMPANY TO LOCATE AND TOW MY VEHICLE TO THE NEAREST HYUNDAI DEALERSHIP. HOWEVER, AFTER WAITING 1 HOUR AND A HALF, I CALLED THE 800 NUMBER THAT WAS GIVEN TO ME TO REFERENCE AND THEY DID NOT HAVE ANY INFORMATION ON HAVING ME TOWED "FREE OF CHARGE." THE HYUNDAI ROADSIDE ASSISTANCE REP DID NOT HAVE A RECORD THAT HYNDAI CUSTOMER SERVICE PLACED A CALL TO THEM AT ALL AND FURTHER MORE THE HYUNDAI CUSTOMER SERVICE CENTER WAS NOW CLOSED. APPARENTLY, ON SUNDAY THEY CLOSE AT 3PM. MY CAR IS STILL SITTING WHERE IT STOPPED BECAUSE THE HYUNDAI ROADSIDE ASSISTANCE NEEDS THE "APPROVAL" AND REFERENCE NUMBER TO TOW THE CAR ON HYUNDAI FOR FREE. HYUNDAI HAS BASICALLY PRODUCED A "LEMON" DUE TO THE FACT THAT THIS PARTICULAR MAKE AND MODEL HAS HAD "SEVERAL" DANGEROUS RECALLS SINCE I PURCHASED THE VEHICLE IN MARCH OF 2011. THEY SHOULD BE DEEMED UNSAFE AND TAKEN OFF THE ROADS COMPLETELY AND CUSTOMERS SHOULD BE GIVEN THEIR MONEY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895439August 12, 2016
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
MY CAR WOULD HAVE TROUBLE STARTING, I WOULD TURN ON THE CAR BUT THE ENGINE WOULDN'T START, THE LIGHTS AND RADIO WOULD TURN ON AND NOTHING. AFTER THE STARTER BEING INSTALLED ON 10/22/2014 THE CAR WAS FINE BUT THEN IT HAPPENED AGAIN THIS YEAR AND HAD THE STARTER REPLACED AGAIN. THEN IT HAPPENED LATER AGAIN AND FINALLY HAD THE NEUTRAL SAFETY START INHIBITOR SWITCH REPLACED. MY AIRBAG LIGHT TURNS ON AND NOW I HAVE TO REPLACE THE CLOCKSPRING. I HAVE OTHER ISSUES WITH THIS CAR LIKE FOR EXAMPLE MY FRONT DRIVE AXELS BEING DEFORMED WHICH CAUSES A RATTLING NOSE WHEN I TURN WHILE DRIVING. I WOULD HEAR CLICKING NOSES ON THE STEERING COLUMN AND HAD THE STEERING COUPLING REPLACED. SO FAR AS OF 8/12/2016 I HAVE HAD 15 RECALLS AND I HAVE ONE TO DO NEXT WEEK. I'M DRIVING A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895133August 11, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT AN ABNORMAL CLICKING NOISE EMITTED FROM THE STEERING WHEEL WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V190000 (STEERING). THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895166August 11, 2016
STEERING
WHILE DRIVING MY WIFE'S SONATA, I FELT A DISTINCT "CLUNK" IN THE STEERING COLUMN WHILE MOVING THE STEERING WHEEL LEFT AND RIGHT. THIS OCCURS WHEN STOPPED AS WELL AS WHEN THE VEHICLE IS IN MOTION. I AM CONFIDENT THAT THIS IS A VERY SERIOUS SAFETY ISSUE THAT DESERVES AN IMMEDIATE SAFETY RECALL RESPONSE. IT IS ALSO MY UNDERSTANDING THAT THIS SPECIFIC STEERING COMPLAINT (COUPLER FAILURE) HAS BEEN REPORTED BY NUMEROUS SONATA OWNERS WITH NO REMEDY ISSUED BY NHTSA. WHY IS THAT? DOES SOMEONE HAVE TO LOSE CONTROL OF THEIR VEHICLE AND PARISH, BEFORE ACTION IS TAKEN? PLEASE HELP...TOMBSTONE JUSTICE IS NOT THE ANSWER!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894733August 10, 2016
ENGINE
UPON PURCHASING THE CAR FROM CONICELLI HYUNDAI IN CONSHOHOCKEN, PA THE VERY NEXT DAY I HAD TO TAKE IT BACK TO THE DEALERSHIP BECAUSE THE BATTERY DIED. TWO DAYS LATER I HAD TO TAKE IT BACK AGAIN FOR A GRINDING SOUND UNDER THE HOOD. THEY TOLD ME IT HAD AN AXEL ISSUE AND THAT THEY WOULD REPLACE IT. THEY GAVE IT BCK TO ME ABOUT 3 DAYS LATER I DROVE IT OFF THE LOT AND RIGHT BACK ON FOR THE SAME SOUND. THEY TOOK IT AGAIN AND A FEW DAYS LATER CALLED ME AND ASSURED ME THAT NOTHING WAS WRONG WITH THE CAR AND THAT THERE WAS NOTHING MORE THEY COULD DO. A FEW MONTHS LATER MY WIFE WAS DRIVING THE CAR IN MENTION AND IT STALLED ON HER IN THE MIDDLE OF A BUSY ROAD. FIREMEN PASSING BY STOPPED TRAFFIC AND HELPED TO GET THE CAR TO SAFETY UNTIL THE TOW CAME. FURIOUS AIGHT THIS I CALLED CONICELLI HYUNDAI WHERE I PURCHASED THE CAR AND THEY TOLD ME THAT IT WAS NOT THEIR PROBLEM AND THAT THE CAR WAS OUT OF WARRANTY. I TOOK IT TO MY MECHANIC WHO TOLD ME IT WAS A STARTER ISSUE AND REPLACED THE STARTER FOR ME. ONCE THAT WAS DONE THE CAR STILL WOULD NOT START. AFTER A FEW DAYS MY MECHANIC CALLED ME BACK TO TELL ME THE ENGINE HAD SEIZED AND IT WOULD COST ME $3,500 TO GET IT FIXED. I RELAYED THIS BACK TO THE DEALERSHIP AND ONCE AGAIN THEY BRUSHED ME OFF. SO I WENT TO NEWS STATIONS, FILED A COMPLAINT WITH THE PENNSYLVANIA ATTORNEY GENERAL AND SPOKE WITH SEVERAL OTHER CONSUMER COMPLAINT AGENCIES TO HAVE SOMETHING DONE. NOTHING BUT A MEDIATION BETWEEN MYSELF AND THE DEALERSHIP WAS REACHED AND THE DEALERSHIP ONCE AGAIN SAID THEY WERE GOING TO DO NOTHING. MY WIFE'S SAFETY WAS AT STAKE IN A CAR THAT WAS LATER RECALLED FOR ENGINE PROBLEM THAT WAS SOLD TO ME BY THIS DEALERSHIP. AFTER FIGHTING WITH ALL THESE PEOPLE AND NO SOLUTION BEING REACHED I DECIDED TO LET THE LOAN COMPANY TAKE THE VEHICLE WHICH IN TERM ENDED UP AS A NEGATIVE ON MY CREDIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894863August 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT OBSERVED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894279August 9, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHUT OFF, THE PUSH TO START FAILED TO OPERATE. AS A RESULT, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,469.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894437August 9, 2016
STEERING
HOW MANY MORE COMPLAINTS WILL IT TAKE FOR HYUNDAI TO RECALL THE STEERING COUPLER ISSUE. THE STEERING IS VERY LOOSE AND MAKES A CLUNKING SOUND WITH EXCESSIVE VIBRATION AT HIGHWAY SPEEDS TO THE POINT THAT I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. THE ISSUE STARTED AT ABOUT 60, 000 MILES, OUT OF WARRANTY OF COURSE. I AM TOLD BY THE DEALER THAT THE CULPRIT IS A 4 DOLLAR RUBBER PART, SEE ATTACHED PIC, THAT WILL COST HUNDREDS TO REPAIR. ALONG WITH THE OTHER RECALLS RELATED TO STEERING, I'M HOPING NO ONE GETS KILLED BEFORE THIS GETS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894613August 9, 2016
STEERING
CLICKING NOISE COMING FROM THE STEERING WHEEL WHEN TURNED RIGHT OR LEFT. THE NOISE ALSO HAPPENS WHEN HITTING A ROUGH SPOT OR BUMP. I HAVE RESEARCHED THIS PROBLEM AND FOUND THAT THIS PROBLEM IS AFFECTING A LARGE NUMBER OF OWNERS. HYUNDAI HAS FAILED TO ISSUE ANY REMEDY FOR THE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894629August 9, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME LOOSE. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COUPLER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894653August 9, 2016
STEERING
MY STEERING HAD A POPPING SOUND IN IT AND I JUST GOT IT IN MARCH AND THEY TOLD ME IT WAS JUST A ONE OF THE SOUNDS NOW IT HAS GOT WORSE AND EVERYTIME I GO AT HIGH SPEED OR HIT A BUMP IT RATTLES AND JERKS OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893966August 8, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE PULLING INTO A PARKING SPACE AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DEPLOYED. THE POLICE WAS CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. UPDATED 09/27/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10894053August 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT FLASHED AND THEN REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894226August 8, 2016
STEERING
WHILE SITTING STILL, WHEN STEERING WHEEL IS SLIGHTLY TURNED TO ONE SIDE OR THE OTHER, THERE IS A LOUD CLICKING/POPPING NOISE. THIS ALSO HAPPENS WHEN TURNING WHILE DRIVING. WHEN DRIVING AND HITTING A SLIGHT BUMP, THE CLICKING/POPPING IS SO BAD THAT IT SOUNDS LIKE THE STEERING WHEEL IS GOING TO BREAK INTO PIECES. THERE IS ALSO SOME "PLAY" IN THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893847August 7, 2016
STEERING
DRIVING ON INTERSTATE STEERING BEGAN GETTING LOOSE, FREQUENT SHIMMY. WHEN BACKING UP AT A GAS STATION THE STEERING WAS MAKING CLUNKING SOUNDS AND HAD MORE PLAY IN THE STEERING WHEEL. WENT TO A DEALERSHIP NEXT MORNING, THE POWER STEERING COUPLER WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893726August 6, 2016
ENGINE
I HAVE A RECALL ON MY VEHICLE AND HAVE YET TO RECEIVE ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893753August 6, 2016
STEERING
HAVING A POPING NOISE IN THE STEERING COLUMN.WHEN TURN TO LEFT OR RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893346August 5, 2016
AIR BAGS
MY SRS AIRBAG NOTIFICATION CAME ON OUT OF THE BLUE. IT HAS NOT GONE OFF AS OF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893428August 5, 2016
ENGINE
RECALL 15-01-048 , RECALL CAMPAIGN 132, STATES ON PAGE ONE 'DEALERS MUST PERFORM THIS RECALL CAMPAIGN WHENEVER AN AFFECTED VEHICLE IS IN THE SHOP FOR ANY MAINTENANCE OR REPAIR. ' THEY KEY WORD IS 'WHENEVER'. THE DEALER DID THE CHECK ONCE ONLY. WHENEVER MEANS EVERY TIME THAT THE CAR IS BEING SERVICED. AND THE CAR HAS BEEN TO THE SAME DEALER THAT I BOUGHT THE CAR FROM SEVERAL TIMES WITH NO ADDITIONAL CHECKS FOR THE RECALL. NOVCHECKSVMEAN THAT THERE IS NOT THE SLIGHTEST OF PREEMPTIVE ACTIONS THAT COULD PROTECT ME FROM SERIOUS INJURY. MY CAR IS 6 YEARS OLD. TO BE EFFECTIVE 'WHENEVER' MUST BE IMPLEMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893043August 4, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA . THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V190000 (STEERING) AND WHILE DRIVING AT 60 MPH, THE STEERING WHEEL VIBRATED. IN ADDITION, THE CONTACT STATED THAT DURING TURNS OR WHILE DRIVING OVER A POT HOLE, AN ABNORMAL NOISE EMITTED FROM THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,100. UPDATED 09/08/16*LJ UPDATED 09/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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