Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#10643935October 10, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT THAT THERE WAS AN ODOR OF FUEL PRESENT IN THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640699October 2, 2014
VEHICLE SPEED CONTROL
I BOUGHT NEW HYUNDAI SONATA HYBRID LIMITED IN SEPTEMBER 2013. CAR ACCELERATES IN UNCONTROLLED MANNER WHEN CRUISE IS ON AND SET AND CAR IS DRIVING UP SIDE ON A ROAD. ACCELERATION GOES 2 TO 10 MILES (OR MORE) ABOVE THE PRESET SPEED AND NEVER COMES BACK TO PRESET SPEED UNLESS CRUISE IS DISABLED. ACCELERATION DEPENDS ON THE STEEPNESS OF THE ROAD. SINCE JUNE 2014, I HAVE NOTICED IT MULTIPLE TIMES. FREQUENCY IS THIS HAPPENING IS EVERY TIME. CAR ALSO ACCELERATES WHEN CRUISE IS ON BUT NOT SET AND I TAKE A U TURN. FREQUENCY OF THIS EVENT IS RANDOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640870October 2, 2014
STEERING
THE VEHICLE WAS PURCHASED WITH A DEFECTIVE ELECTRIC STEERING THAT WANDERS RIGHT AND LEFT. IT IS SO DANGEROUS THAT I HAVE ALMOST NOT BEEN ABLE TOO KEEP THE VEHICLE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640214September 30, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT WOULD NOT RETRACT TO THE NORMAL POSITION AND CAUSED THE SEAT BELT TO BECOME CAUGHT IN THE DOOR. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639428September 26, 2014
POWER TRAIN
I OWN A HYUNDAI SONATA 2013 AND ON FRIDAY, SEPTEMBER 12, 2014 AT APPROXIMATELY 1:45P.M., I WAS DRIVING LESS THAN 5 MPH IN A PARKING LOT. UPON ENTERING INTO A PARKING SPACE AND PLACING THE CAR IN PARK; THE CAR FAILED TO MAINTAIN ITS PARKING STATUS AND JUMPED INTO A SMALL SHRUB BANK INCHES IN FRONT OF THE SELECTED PARKING SPACE. AS A RESULT, THE CAR ALSO DAMAGED ANOTHER CAR THAT WAS DIAGONALLY POSITIONED ACROSS FROM MY CAR. I INFORMED THE POLICE OF THIS INCIDENT (AS STATED ABOVE) AND NOTIFIED THE INSURANCE COMPANY. I LATER LEARNED THAT THERE WAS A RECALL ON THE CAR AND CONDUCTED SOME RESEARCH AND FOUND THAT THE CORPORATION HAD DISTRIBUTED A NOTICE BACK IN JULY 2014 ABOUT THE CAR'S AUTOMATIC TRANSMISSION SWITCH CABLE RECALL; HOWEVER, I DID NOT RECEIVE MY RECALL LETTER UNTIL A WEEK AFTER THE INCIDENT OCCURRED. THE RECALL LETTER DESCRIBES ISSUES WITH THE GEAR AS IT RELATES TO "P" PARKING. (NOTE: I DID NOTICE THAT THERE IS A CONTRAST IN THE DESCRIPTIVE INFORMATION I FOUND IN MY RESEARCH FOR THE RECALL AND THE ACTUAL NOTICE I RECEIVED FROM HYUNDAI, BUT IT ALL RELATES TO "P" PARKING. THE ONLINE INFORMATION CLOSELY EXPLAINS WHAT I ACTUALLY EXPERIENCED). AFTER RECEIVING THE RECALL LETTER, I NOTIFIED HYUNDAI ABOUT THE INCIDENT AND WAS INFORMED THAT I WOULD RECEIVE A PACKET THAT REQUIRES ME TO SEND THEM BACK PHOTOS OF THE VEHICLE DAMAGE, AND 10 OTHER ITEMS (IF APPLICABLE) RELATED TO THE INCIDENT. HYUNDAI WOULD THEN CONDUCT AN INVESTIGATION THAT COULD LAST ANYWHERE BETWEEN 6-8 WEEKS. I UNDERSTAND THAT HYUNDAI WILL NOTIFY ME AND THE INSURANCE COMPANY OF THE FINDINGS FROM THAT INVESTIGATION ONCE IT IS COMPLETED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638646September 24, 2014
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 40 MPH, THE GEAR SHIFTER WOULD INDEPENDENTLY MOVE FROM DRIVE TO FIRST GEAR, CAUSING THE VEHICLE TO DECELERATE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V434000 (POWER TRAIN). ALSO, WHEN ATTEMPTING TO START THE VEHICLE, THE KEY BECAME LODGED IN THE IGNITION AND FAILED TO TURN. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE VEHICLE RESTARTED. LASTLY, THE FRONT DRIVER AND PASSENGER SEAT HEATERS WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS UNAWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638564September 23, 2014
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, POWER TRAIN
ON MONDAY SEPTEMBER 22ND AROUND 540PM ON THE 10 FWY GOING EASTBOUND RIGHT BEFORE TOWNE AVE. AS THE TRAFFIC ON THE FREEWAY BEGAN TO SLOW I CAME TO A COMPLETE STOP. ABOUT 5 SECONDS AFTER STOPPING I NOTICED THAT THE CAR BEGAN TO ROLL FORWARD. I APPLIED MORE PRESSURE TO THE BRAKE PEDAL HOWEVER THE CAR CONTINUED TO SLOWLY ROLL. I THEN STEPPED ON THE EMERGENCY BREAK AND THE CAR DID NOT STOP. THE CAR SLOWLY ROLLED ABOUT 8 FEET BEFORE IT STOPPED ON THE BACK OF A BIG RIG TRAILER BUMPER. I CALLED 911 AND EXPLAINED THAT I DID NOT WANT TO MOVE THE CAR AS I WAS NOT SURE IT WOULD STOP. THE CHP ADVISED THAT THEY WOULD SEND OUT A TOW TRUCK TO GET ME OFF THE FREEWAY. I WAS REMOVED FROM THE FREEWAY AND I HAD AAA TOW MY CAR TO THE NEAREST HYUNDAI DEALER IN GLENDORA CA. THEY CALLED ME THE NEXT DAY AND SAID THEY RAN A FULL TEST ON THE CAR AND COULD NOT FIND ANYTHING. HOWEVER THEY DID FIX THE RECALL ON MY CAR FOR THE ROLLAWAY RISK AND SHIFT CABLE TO THE TRANSMISSION. I ASKED THEM DO YOU THINK THIS HAD ANYTHING TO DO WITH IT. THE DEALER INDICATED NO THAT MAYBE I WAS DRIVING FAST AND THE ABS TOOK OVER. I TOLD HIM THAT I HAD MORE THAN 8 FEET BETWEEN THE BIG RIG AND MYSELF WHEN I CAME TO A FULL STOP AND THAT I WAS NOT GOING MORE THAN 15-20 MILES SINCE TRAFFIC WAS SLOW. THE DEALER SERVICE AGENT SAID NOTHING SHOWED UP ON THE SCANNED TEST AND THEY DROVE IT AND IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637798September 21, 2014
STEERING, ELECTRICAL SYSTEM
JUST RECENTLY THE STEERING HAS BECOME UNSTABLE. IT IS CONSTANTLY WEAVING BACK AND FORTH. IT HAS BECOME VERY TIRING TO HOLD IT IN THE MIDDLE OF THE LANE. DEALERSHIP SAYS NOTHING IS WRONG AND NO ONE ELSE HAS COMPLAINED. HOWEVER I SEE I AM NOT THE ONLY ONE, AS TWO OTHER PEOPLE ARE HERE COMPLAINING OF THE SAME PROBLEM. ALSO IN THE LAST WEEK MY KEYLESS DOOR LOCKS ONLY WORK PART OF THE TIME ON BOTH THE PASSENGER AND THE DRIVER SIDE. I HAVE TO HIT THEM SEVERAL TIMES TO GET THEM TO UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633253September 15, 2014
STEERING, SUSPENSION, TIRES
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 51 MPH, THE STEERING BECAME UNSTABLE AND THE VEHICLE VIBRATED AND VEERED FROM LEFT TO RIGHT. THE FAILURE OCCURRED DAILY. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED WHILE DRIVING AT ANY SPEED, HE HAD TO CONTINUALLY TWEAK THE STEERING WHEEL TO KEEP IT FROM DRIFTING FROM SIDE-TO-SIDE. THE REPAIR SHOP STATED THE VEHICLE WAS WITHIN FACTORY SPECS AND NO ADJUSTMENT WAS NEEDED. THE CONSUMER ALSO STATED THERE A RUMBLING AND VIBRATION NOISE COMING FROM THE TIRES, BUT THE DEALER REFUSED TO ROTATE THE TIRES. UPDATED 11/26/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633261September 15, 2014
SERVICE BRAKES, HYDRAULIC:FLUID
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKES WERE ENGAGED. THE CONTACT HAD TO USE EXCESSIVE FORCE SEVERAL TIMES BEFORE THE VEHICLE HALTED. THE FAILURE OCCURRED FIVE TIMES. THE DEALER STATED THAT THE BRAKE FLUID WAS CONTAMINATED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630504September 3, 2014
STEERING
MY WIFE AND I BOUGHT 2 2013 HYUNDAI SONATAS ON THE SAME DAY AND DROVE THEM HOME VIA A FREEWAY THE NIGHT THAT WE PURCHASED THEM. PRIOR TO PURCHASE WE HAD TEST DRIVEN ON NEIGHBORHOOD STREETS BUT AFTER PURCHASE WE BOTH DROVE OUR NEW CARS HOME AND BOTH OF US HAD A VERY HARD TIME MAINTAINING OUR LANES IN THESE BRAND NEW VEHICLES. THE STEERING PULLS RIGHT OR LEFT AND DOES NOT STAY CENTERED. IT REQUIRES CONSTANT CORRECTION AND MAKES IT FATIGUING AS A DRIVER TO DRIVE ON FREEWAYS. THE DEALER'S ONLY SOLUTION WAS TO CHANGE THE STEERING MODE TO "SPORT" MODE VIA COMPUTER, HOWEVER I STILL HAVE PROBLEMS AND IT IS ESPECIALLY DANGEROUS WHEN THERE IS EVEN JUST A LIGHT WINDY DAY INVOLVED. THIS SHOULD DEFINITELY BE A RECALL BECAUSE THERE ARE NUMEROUS COMPLAINTS FOR THIS SAME ISSUE AND HYUNDAI KNOWS THERE IS A PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627728August 28, 2014
STRUCTURE, STRUCTURE:BODY:BUMPERS
2013 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO VEHICLE BUMPER ISSUES. *SMD THE CONSUMER STATED IN MARCH 2014, THE BUMPER FENDER SKIRT AND INNER FENDER WELL DROPPED TO THE GROUND WHILE DRIVING ON A WELL MAINTAINED ROAD. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY STATED A PLASTIC BAG MAY HAVE WRAPPED AROUND THE BUMPER, AND PULLED IT DOWN, BUT THERE WAS NO DEFECT. THE CONSUMER TOOK THE VEHICLE TO A BODY SHOP, WHERE THEY INFORMED HER THE DESIGN WAS NOT VERY GOOD, AS PLASTIC PARTS WERE USED. THE SECOND INCIDENT HAPPENED ON MAY 12TH. AS THE CONSUMER WAS DRIVING, THE RIGHT FRONT END DROPPED AGAIN. THE CONSUMER RETURNED TO THE AUTO BODY SHOP, WHERE THEY FIXED IT AGAIN. *JB UPDATED 09/29/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628400August 26, 2014
ELECTRICAL SYSTEM
VEHICLE IN QUESTION IS THE LIMITED 2.0T TRIM LINE. SPEED DISPLAYED ON THE SPEEDOMETER IS CONSISTENTLY 5% HIGHER THAN TRUE SPEED OF VEHICLE, AS VERIFIED BY INDEPENDENT EQUIPMENT. SPEED CONTROL IS EQUALLY AFFECTED. ODOMETER READINGS ARE ALSO OFF BY THE SAME AMOUNT (I.E. READING HIGHER THAT ACTUAL DISTANCES TRAVELED). INFORMATION REPORTED TO DEALER'S SERVICE DEPARTMENT AND THEY CLAIM NOTHING IS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628427August 26, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I AM SECOND OWNER OF THIS CAR. THE SPEEDOMETER IS 2 TO 3 MILES OFF. SERVICE SAYS NOTHING CAN BE DONE ABOUT IT. THAT SEEMS VERY ODD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621409August 11, 2014
POWER TRAIN
ON AUGUST 8, 2014 AT APPROXIMATELY 5:00PM, MY VEHICLE WAS PARKED ON A FLAT GRAVEL DRIVEWAY. FRONT TIRES WERE STILL TURNED RIGHT FROM INITIAL PARKING OF CAR. I GOT IN THE CAR AND STARTED IT WHEN I REALIZED I HAD LEFT SOMETHING IN THE HOUSE AND EXITED THE CAR WHILE IT WAS RUNNING AND IN PARK. WITHIN 2 MINUTES, WHILE I WAS EXITING THE HOUSE, I HEARD A THUD AND SAW THE CAR BACKED UP AGAINST A PINE TREE ON THE PROPERTY. THE CAR HAD TRAVELED IN A U PATTERN APPROXIMATELY 100 BEFORE HITTING THE TREE. ENTERING THE CAR TO TURN IT OFF, I SEE THAT SHIFTER IS IN PARK; I TURNED OFF THE CAR SO THAT I COULD ASSESS THE DAMAGE OF THE CAR AND SEE IF I COULD DRIVE IT FROM WHERE IT HAD STOPPED. I STARTED THE CAR; DROVE FORWARD ABOUT 20, TURNED OFF THE CAR AND LOOKED AT THE DAMAGE TO THE REAR QUARTER PANEL OF THE CAR. THE LEFT MUFFLER IS PUSHED IN, THE BUMPER CRACKED, THE TAIL LIGHT (STILL OPERATIONAL) CRACKED. REAR QUARTER PANEL SEEMS TO HAVE BUCKLED, I AM UNABLE TO DETERMINE ANY DAMAGE TO THE UNDER-CARRIAGE. THE TRUNK STILL OPENS AND CLOSES WITHOUT PROBLEM, BUT THERE IS SUBSTANTIAL DAMAGE TO THE REAR DRIVER??S SIDE OF THE CAR. THE CAR IS DRIVABLE; BUT AM FEARFUL THE CAR IS A DANGER TO ME, MY FAMILY AND ANYONE WHO COULD BE NEAR THE CAR. A CALL WAS PLACED TO HYUNDAI AND A COMPLAINT FILED (1-800-633-5151). I HAVE LEARNED THAT THERE IS A RECALL NOTICE FOR HYUNDAI SONATAS REGARDING SHIFT CABLES DISENGAGING AND I AM AWAITING THE PAPERWORK PACKET FROM HYUNDAI TO COMPLETE MY COMPLAINT IN WRITING SO THAT I CAN SEE IF THIS MAKE/MODEL IS PART OF THE RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10620866August 8, 2014
ENGINE, VEHICLE SPEED CONTROL
I WAS PULLING UP TO A STOP LIGHT AND MY CAR MADE A JERKING MOTION, AS IT HAD DID ONE DAY PRIOR AS WELL. I LOOKED AT MY DASH AND THE EPS LIGHT, BATTERY LIGHT, CHECK ENGINE LIGHT, AND ONE MORE LIGHT CAME ON. I TRIED TO DRIVE THE CAR FORWARD AND IT BEGAN TO ROLL BACK. I TURNED THE CAR OFF TO TRY AND RESTART IT, BUT THE BREAK WOULD NOT PUSH DOWN FOR ME TO TURN IT BACK ON. THE CAR WAS TOWED TO A DEALERSHIP WHERE I SHOWED TWO SERVICE TECHNICIANS THE PHOTO OF THE DASHBOARD THAT I TOOK, AND BOTH SAID THAT MY ENGINE HAD CUT OFF. THEY KEPT THE CAR OVERNIGHT AND DROVE ON IT TO TRY AND RECREATE THE PROBLEM, ALONG WITH RUNNING MULTIPLE TESTS, AND NOTHING SHOWED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619571August 7, 2014
ENGINE, POWER TRAIN
THE TRANSMISSION SLIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619325August 6, 2014
VEHICLE SPEED CONTROL
WHEN USING CRUISE CONTROL FOR MORE THAN ONE HOUR, THE CRUISE OR LESSEN SPEED BUTTON STOPS WORKING. THIS CAUSES DRIVER TO EITHER APPLY BRAKES TO SLOW VEHICLE DOWN, OR TURN OFF CRUISE CONTROL. THE CRUISE CONTROL SPEED NO LONGER WORKS. I TOOK VEHICLE TO DEALER, WHO WILL NOT TEST DRIVE VEHICLE FOR GREATER THAN ONE HOUR TO VERIFY PROBLEM. THEY ALSO REFUSE TO REPLACE SWITCH. I INDICATED THAT I WOULD PAY TO REPLACE SWITCH, AND THEY AGAIN REFUSED, INDICATING THAT THEY WOULD BE LIABLE IF THAT DID NOT "FIX" THE ISSUE--THAT THEY SAY DOES NOT EXITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618649August 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE IN PARK OR DRIVE, THE VEHICLE ROLLED IN REVERSE INTERMITTENTLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED TO NEUTRAL AND THEN PARK TO PREVENT THE VEHICLE FROM ROLLING. THE VEHICLE WAS TOWED TO A DEALER, WHO WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616602July 27, 2014
SERVICE BRAKES
DEAR. I HAVE NOT GOT AN INCIDENT, BUT THE BRAKE HAS A PROBLEM. WHEN I PUT ON THE BRAKES, IT SOUNDS STRANGE. I VISITED THE DEAR SHOP AND THEN THEY CANNOT FIND THE REASON. THE SERVICE CENTER INQUIRES A HYUNDAI HEADQUARTER ABOUT THE REASON. THEY CALLED ME THAT IT IS NO PROBLEM FOR SAFETY AND ARE FINING THE REASON. HOWEVER, I AM SO AFRAID OF DRIVING EVEN THE SAFETY IS FINE. THIS IS THE BRAKE PROBLEM. I JUST LET YOU KNOW THIS PROBLEM. PLEASE FIGURE OUT THIS PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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