Hyundai Sonata Complaints (2019)

172 consumer complaints on file.

#11455749March 8, 2022
POWER TRAIN
The transmission in my vehicle makes a whine when shifting at about 35-40 miles per hour. No other car I ever drove made that noise. Hyundai has replaced the transmission 3 times and they still could not fix it. After the third replacement they said it's normal and that other Sonatas make that noise. That cannot be true. They did not replace the transmission 3 times if that noise is normal. If it IS true and other Sonatas make that noise, there may be a defect that will turn dangerous in other Sonatas. The second time the transmission was replaced, the service manager told me they found metal fragments in the transmission fluid. I don't know what problem this defect will cause later on. If you would like to inspect my car to determine if this is dangerous, I can make it available. Thanks! P.S. - Below, I have to pick a date of the incident and mileage at that time (so I chose when I first reported it to Hyundai), but this happens every time I drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451450February 10, 2022
UNKNOWN OR OTHER
When accelerating, the vehicle automatically hesitates and loses power. This happens when pulling out from complete stops as well as moving slowly to passing other vehicles. The tachometer still shows power but the brakes depress and there is no power to the vehicle and it hesitates feeling as if the ABS are kicking in. In order for it to resolve itself you have to let it run its course. The service departments at the dealer have felt it but can’t pinpoint an answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428744August 11, 2021
EXTERIOR LIGHTING
Just purchased this vehicle yesterday 8/10/2021. Drove it home at night. there were significant blindspots, and a shadow in the headlight beam. Headlights only illuminated the bottom half of the of the beam hemispheres. This engineering defect is a danger to the driver and passengers in the vehicle, as well as pedestrians and other vehicles. Have reported the issue to dealers sales manager. Will return to the dealership tomorrow in search of a resolution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426678July 27, 2021
SEAT BELTS
The contact owns a 2019 Hyundai Sonata. The contact stated while she was at a red light, another vehicle crashed into the back of her vehicle however, the seat belt failed to retract, causing the contact to suffer whiplash and a bump to her knees against the dashboard behind the steering wheel. A police report was filed. The contact stated she was able to drive the vehicle to her residence, where she noticed she had sustained injuries on her legs and her right leg was swollen, as well as multiple other injuries. The contact sought medical attention. The contact stated that the vehicle was taken to the dealer and the driver’s side seat belt was replaced however, the seat belt was still not latching securely. The vehicle was taken to an independent mechanic who advised the contact to drive the vehicle up to a certain speed and step on the brake pedal to see if the seat belt would operate as needed. The contact did so, and the seat belt operated as needed. The manufacturer was made aware of the failure and advised the contact to mail photos of the vehicle and other documents. The contact provided the needed documentation as requested. The approximate failure mileage was 12,246.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11403196March 16, 2021
EXTERIOR LIGHTING
I PURCHASED THIS CAR OCTOBER 2019. I NOTICED THE LED HEADLIGHTS WERE A BIT DIMMER AND NOT AS BRIGHT AS THEY WERE WITH MY PREVIOUS CAR, WHICH WAS A 2017 NISSAN ALTIMA WITH LED HEADLIGHTS. THERE IS A PROMINENT DARK HALF MOON SHAPED SPOT IN THE SPREAD OF THE LIGHT ON THE DRIVER SIDE. ALSO, I NOTICED AS TIME WENT ON THE HEADLIGHTS APPEARED TO BE SHINING CLOSER TO THE GROUND AND BARELY ILLUMINATING ROAD SIGNS COMPARED TO OTHER VEHICLES ON THE ROAD. ONE NIGHT I WAS DRIVING IN MY NEIGHBORHOOD AND ALMOST HIT SOMEONE WALKING BECAUSE THE HEADLIGHT DIDN'T SHINE ON THE PERSON UNTIL I WAS RATHER CLOSE AND THE LIGHT FINALLY REACHED THE REFLECTOR PART OF THE PERSONS SNEAKER; I ENDED UP HAVING HIT THE BREAKS AND SWERVE. THIS IS DEFINITELY MUCH MORE NOTICEABLE SITTING AT A RED LIGHT WHILE CARS PASS IN FRONT OF YOU. YOU CAN SEE OTHER CARS LIGHTS SHINE ONTO THE DOORS OF CARS CROSSING THE INTERSECTION. MINE BARELY GETS THE DOOR AND SEEMS TO SHINE UNDER A CAR, SAME WHEN I AM BEHIND SOMEONE THE LIGHTS SHINE VIRTUALLY BELOW THE BUMPER COMPARED TO OTHERS THAN CAN SHINE ALMOST DIRECTLY TO THE PLATE. ALSO ANOTHER ISSUE I NOTICED IS THE HEADLIGHTS DO NOT ILLUMINATE THE HOUSE NUMBERS ON MAILBOX TUBES, COMPARED TO MY OTHER VEHICLE ILLUMINATED THESE ALONG WITH THE STREET SIGNS NO PROBLEM. THE DEALERSHIP SAID MY LIGHTS WERE ANGLED LOW AND RAISED THEM. THIS HAS SHOWN A SLIGHT IMPROVEMENT. THERE IS SOMETHING DEFINITELY WRONG WITH THESE HEADLIGHTS AS OTHER HAVE SAID ON HERE. PLEASE HAVE HYUNDAI RECALL THIS MODEL BEFORE A TERRIBLE INJURY HAPPENS UP TO AND INCLUDING DEATH TO THE DRIVER AND THOSE WITH THEM AND AROUND THEM ON THE ROADS. NOT ADDRESSING THIS SERIOUSLY COULD LEAD TO A LAWSUIT THAT WILL COST THEM A LOT MORE MONEY COMPARED TO FINDING A SOLUTION TO THE PROBLEM. PLEASE HAVE HYUNDAI LOOK INTO THIS FURTHER AND COMPARE THE LIGHTS TO OTHER CARS IN IT'S CLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365546October 21, 2020
FUEL/PROPULSION SYSTEM
THE MESSAGE "HYBRID SYSTEM FAILURE" SUDDENLY DISPLAYED AND THE VEHICLE LOST POWER AND STALLED. THIS OCCURED ON HYW (65MPH) AND NEARLY CAUSED WRECK FROM BEHIND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361502September 28, 2020
EXTERIOR LIGHTING
THE LED DYNAMIC BENDING HEADLAMPS PROJECT 2 BLACK VOIDS ONTO THE ROADWAY OR STATIONARY OBJECTS IN FRONT OF THE VEHICLE. THESE VOIDS DO NOT ILLUMINATE THE AREA ON THE PAVEMENT AND ARE A DRIVING DISTRACTION. THE VOIDS CAN BE OBSERVED CONSISTENTLY DURING USE OF THE LOW BEAMS WHETHER THE VEHICLE IS IN MOTION OR STATIONARY. THESE DARK VOIDS ONLY APPEAR WITH LOW BEAM USE AND DO NOT APPEAR WHILE USING THE HIGH BEAMS. AT THE TIME I PURCHASED THE VEHICLE, OCT 21, 2019, THE SALES REP INFORMED ME THIS FLAW COULD BE FIXED BY A MERE HEADLAMP ADJUSTMENT AND AFTER 3 HEADLAMP ADJUSTMENTS BY THE DEALER (ONGOING INTO FEBRUARY 2020 AND HAVING HYUNDAI DIRECTLY TELL ME TO WORK OUT ISSUE WITH DEALER) BECAUSE IT COULD NOT BE FIXED AND THERE WAS NO WAY OF CHANGING THE HEADLAMP ASSEMBLY, THE DEALERSHIP FOUND A TECHNICAL BULLETIN FROM HYUNDAI ABOUT THIS ISSUE DATED DECEMBER 2018 DESCRIBING THESE VOIDS AS AN ANTI GLARE MECHANISM AND TO NOT PERFORM ANY HEADLAMP ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353282September 5, 2020
UNKNOWN OR OTHER
THE TOUCH SCREEN RADIO IS INEFFECTIVE WHEN TUNING TO SIRIUSXM. IT JUST SITS ON UPDATING AND NOTHING ELSE YOU PRESS WORKS. I HAVE HAD MULTIPLE MECHANICS LOOK AT IT, PULLED FUSES, RESETS AND NOTHING FIXES THE ISSUE. FROM RESEARCH ONLINE IT APPEARS THIS HAS BEEN AN ONGOING ISSUE FOR YEARS WITH HYUNDAI TOUCH SCREENS. THEY SAY THERE'S NOTHING THEY CAN DO, BUT I LITERALLY JUST BOUGHT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342966August 3, 2020
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT THERE ARE 2 ROUND BLACKOUT SPOTS IN THE BEAM FROM THE HEADLIGHTS.THIS IS A DANGEROUS SITUATION AS WHILE DRIVING IT LOOKS AS THOUGH SOMETHING IS IN THE ROADWAY. VERY DANGEROUS SITUATION. HYUNDAI DEALER SAID THEY HAVE HEARD OF THE COMPLAINTS BUT CAN DO NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341613July 27, 2020
EXTERIOR LIGHTING
ON 7/15/2020, I PURCHASE A 2019 HYUNDAI SONATA LIMITED WITH 6,182 MILES. ON 7/25/20, I WAS OUT AFTER DARK AND USED MY HEADLIGHTS FOR THE FIRST TIME. I NOTICED A DARK LINE IN MY VISUAL FIELD AND 2 HALF CIRCLES PROTRUDING FROM BELOW THE DARK LINE WHILE DRIVING WITH MY LOW BEAMS ON. I HAD LIMITED VISIBILITY IN FRONT OF ME AND WAS TRYING TO LOOK UNDER THE LINE TO SEE BETTER. I WAS ALSO EXTREMELY DISTRACTED BY THE 2 NOTCHES, WITH THE DRIVER SIDE NOTCH BEING MORE PROMINENT, AS THEY MOVE AS YOU DRIVE. THIS WAS NOT AN ISSUE ONCE THE HIGH BEAMS WERE ON. THIS IS MY 3RD SONATA AND I HAVE NOT ENCOUNTERED THIS PREVIOUSLY IN MY OTHER 2 SONATAS. I TOOK IT OUT AGAIN LAST NIGHT AND DROVE AROUND MY NEIGHBORHOOD TO SEE IF THE NOTCHES AND LINE WERE STILL THERE AND THEY WERE. I ALSO NOTICED THAT WHEN I TURNED THE CORNER THERE IS A BLIND SPOT CREATED BY THE NOTICES AND LOW VISUAL LINE WHICH PROHIBITED ME FROM SEEING A MAN WALKING HIS DOG. THIS COULD HAVE BEEN POTENTIALLY FATAL. HYUNDAI SONATA DEFINITELY HAS A DESIGN FLAW AND IT'S A HUGE SAFETY HAZARD. I CANNOT HELP BUT WONDER IF THIS IS THE REASON THE CAR WAS ALREADY TRADED IN. I CANNOT BELIEVE THAT IT HAS NOT BEEN ADDRESSED AND REMEDIED YET. DRIVING AT NIGHT IS MORE DANGEROUS TO BEGIN WITH. IT IS ALARMING THAT HYUNDAI HAS BEEN ALLOWED TO CONTINUE TO MANUFACTURE A CAR WITH SUCH A HUGE ISSUE FOR A PART AS VITAL AS HEADLIGHTS AND NO ONE HAS FORCED THEM TO ADDRESS IT. I HAVE NO DOUBT THERE HAVE BEEN AND WILL CONTINUE TO BE ACCIDENTS AS A RESULT OF THIS DEFECTIVE DESIGN. DISTRACTION AND REDUCED VISIBILITY IS NOT SOMETHING THAT A DRIVER WILL GET USED TO NOR SHOULD THEY HAVE TO. NHTSA PLEASE MAKE HYUNDAI ADDRESS THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340307July 20, 2020
ENGINE
EXHAUST TIP UNDER RIGHT REAR BUMPER EXTENDS PAST END OF BUMPER. A FEW WEEKS AGO SOMEONE BURNED THEIR LEG WHILE ACCESSING THE TRUNK. YESTERDAY, A SEPARATE PERSON WAS ALSO BURNED FROM SAME EXHAUST TIP FROM STANDING CLOSE TO BUMPER TO ACCESS THE TRUNK. WE HAD 2016 SONATA FOR 4 YEARS AND NEVER EXPERIENCED BURNS FROM SIMILAR EXHAUST TIP. CAR WAS PARKED ON LEVEL DRIVEWAY. CAR WAS WARMED UP FROM RECENT DRIVE AND TURNED OFF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11322992May 1, 2020
ELECTRICAL SYSTEM
NEWLY LEASED VEHICLE. WITHIN THE FIRST TWO WEEKS AND LESS THAN 300 MILES THE VEHICLE FAILED TO START ON TWO DIFFERENT DAYS IN THE MORNING. THE BRAKE PEDAL WAS HARD AND CAR WOULD NOT START. AFTER MORE THAN 5 ATTEMPTS IT FINALLY STARTED. IT WAS PARKED IN THE GARAGE. VEHICLE HAS BEEN AT THE SERVICE DEPARTMENT FOR 3 DAYS AND HAVE NOT BEEN ABLE TO DIAGNOSE SINCE THEY CAN'T REPLICATE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321369April 17, 2020
UNKNOWN OR OTHER
THE DRIVING ASSIST FEATURE WHICH INDICATED IF A VEHICLE IS IN THE NEXT LANE IS SUPPOSED TO ENGAGE BUT IT HAS STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319364March 26, 2020
UNKNOWN OR OTHER
AEB SYSTEM DOES NOT FUNCTION AT ALL. WILL NOT DETECT VEHICLE IN FRONT OF ME NOR DETECT A PEDESTRIAN. IT GIVES NO STAGE 1,2 OR 3 WARNINGS WHILE IN MOTION ON CITY STREETS OR HIGHWAY. I HAVE CONTACTED THE HYUNDAI HEADQUARTERS AND HAVE YET TO RESOLVE THIS CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317718March 12, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS NEW CARE HAVE SPOTS WITHOUT ANY LIGHTING. THERE ARE HAVE CIRCLES WITHOUT LIGHT AND ON DISTINCT BLACK LINE. MOSTLY WITH LOW BEAM. THERE ARE VERY DANGEROUS BLIND SPOTS. IT IS NOW AT THE DEALERSHIP FOR THE 2ND TIME TRYING TO REPAIR BUT THE SERVICE MAN STATED HE DID NOT THINK THERE WAS A FIX FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316424March 5, 2020
EXTERIOR LIGHTING
HEADLIGHTS ON LOW BEAM MAKE DARK SHADOWS ON ROAD. MAKES IT APPEAR SOMETHING IS MOVING ONTO THE ROAD FROM SIDE; SWERVED TO AVOID, ALMOST CAUSING ACCIDENT. BLOCKS VISIBILITY OF ACTUAL LANE OF TRAVEL; COULDN'T SEE PEDESTRIAN IN CROSSWALK WHEN TURNING CORNER. SIGNIFICANT SAFETY HAZARD THAT COULD CAUSE SERIOUS ACCIDENT, INJURY, OR DEATH. IMPOSSIBLE TO CONCENTRATE ON ROADWAY WHILE DRIVING, AS EYES AUTOMATICALLY FOLLOW THE MOVING SHADOWS, CAUSING TOTAL DISTRACTION, MENTAL FATIGUE, MOTION SICKNESS. PROBLEM MUST BE ADDRESSED AND CORRECTED. THIS IS NOT A ONE TIME THING...ALWAYS WHEN DRIVING AFTER DARK WITH LOW BEAMS. JUST NOW REPORTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309986February 18, 2020
AIR BAGS
WHILE TRAVELING IN ONE DIRECTION, AN ONCOMING VEHICLE ATTEMPTED TO U-TURN IN AN INTERSECTION WITH NO TRAFFIC LIGHTS OR STOP SIGNS. THEY HIT MY CAR IN THE FRONT DRIVER'S SIDE, CAUSING ENOUGH DAMAGE FOR THE VEHICLE TO BE TOWED AWAY AND TOTALED. IN THIS CRASH THE AIRBAGS DID NOT DEPLOY. THERE WAS NO PREVIOUS INDICATION THAT THE AIRBAGS WERE FAULTY, NO RECALL, AND THE VEHICLE WAS BRAND NEW AT TIME OF PURCHASE 7 MONTHS PRIOR TO THE INCIDENT. LUCKILY, I WAS NOT INJURED ALTHOUGH MY HAND DID HIT THE STEERING WHEEL OR WINDOW (OR SOMETHING IN THAT VICINITY), IT WAS TOO QUICK TO REALLY REALIZE WHAT SPECIFICALLY I HIT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11301777January 25, 2020
EXTERIOR LIGHTING
HEADLAMPS DO DONT PROJECT CORRECTLY. THERE IS AN ISSUE WHERE THE LAMPS ARE DISTORTED FROM THE HEADLAMP DESIGN. AREAS OF THE LAMP PROJECTION ARE BLOCKED CREATING BLACKED OUT AREAS. DEALER ADVISED IT IS AN ISSUE AND TRIED TO RESOLVE BY ADJUSISTING HEADLAMPS HIGHER. THIS DID NOT RESOLVE THE ISSUE. NOW ONCOMING DRIVERS THINK THE HIGH BEAMS ARE ON AND CONSTANTLY GET FLASHED. THIS IS A DANGEROUS SITUATION AND IT APPEARS HYUNDAI IS IGNORING THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297029January 3, 2020
UNKNOWN OR OTHER
TWICE WITHIN TWO MONTHS MY VEHICLE THAT I AM CURRENTLY LEASING HAS STALLED AND NOT ACCELERATED AFTER BEING STOPPED AT A STOP LIGHT. BOTH TIMES WITH TAKING THE CAR TO GET LOOKED AT THE DEALERSHIP HAS PUSHED ME OUT THE DOOR WITHOUT TRULY TAKING AMPLE TIME TO FIGURE OUT WHAT THE ISSUE IS AND MORE DISAPPOINTING AND DISTURBING THE 2ND TIME THEY ONLY SOLUTION TO ME TELLING THEM I NO LONGER FEEL SAFE DRIVING IT WITHOUT FINDING A SOLUTION TO THE ISSUE AND FIXING IT WAS FOR ME TO START AN ENTIRELY NEW 3 YEAR LEASE WITH THE SAME YEAR MODEL AND MAKE BUT UNBELIEVABLY WITH HIGHER CAR NOTES. TO ME THIS WAS A DISRESPECTFUL SLAP IN THE FACE TO SAY THE HECK WITH LIVING UP TO OUR WARRANTY STANDARDS AND INSTEAD LET'S TRY AND MAKE ANOTHER SALES DEAL. THE MOST RECENT TIME THE CAR STOPPED WORKING WHILE IN DRIVE AND LEFT ME DANGEROUSLY STRANDED IN AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290285December 20, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2019 HYUNDAI SONATA. WHILE THE CONTACT WAS PULLING INTO AN INTERSECTION, A SECOND VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF HIS VEHICLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED BROKEN RIBS, AND INJURIES TO THE LEG, HEAD, AND ARM. MEDICAL ATTENTION WAS RECEIVED AND POLICE REPORT NUMBER: [XXX] WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. BROADWAY AUTOMOTIVE (1010 S. MILITARY AVE, GREEN BAY, WI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. *DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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