Hyundai Sonata Complaints (2002)

320 consumer complaints on file.

#10334751June 5, 2010
AIR BAGS:FRONTAL, AIR BAGS
WAS IN ACCIDENT AIRBAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10329864May 11, 2010
STRUCTURE:FRAME AND MEMBERS, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT ENTIRE REAR SUBFRAME HAD RUSTED. THE CONTACT CALLED THE DEALERSHIP AND WAS ADVISED TO TAKE THE VEHICLE IN FOR DIAGNOSIS. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE PROBLEM AT THE TIME THE COMPLAINT WAS FILED. ALSO, WHILE DRIVING AT 40 MPH, THE VEHICLE WOULD DROP FROM FOURTH GEAR TO FIRST GEAR SUDDENLY. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND REPAIRS WERE PERFORMED ON THE CENSORS; HOWEVER, THE PROBLEM WAS NOT FIXED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. THE CURRENT MILEAGE WAS APPROXIMATELY 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327598April 26, 2010
STRUCTURE:FRAME AND MEMBERS
FRONT SUB FRAME BROKE AGAIN FOR 2ND TIME ON 2002 SONATA. JUST STOPS ABRUPTLY AND WHEEL COLLAPSES IN AN STEERING LOCKS. HAS BEEN FIXED BY DEALER TWICE NOW. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10327390April 21, 2010
SUSPENSION, FUEL SYSTEM, GASOLINE:STORAGE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2002 HYUNDAI SONATA. HAVING PROBLEM PUTTING FUEL IN THE VEHICLE*CW THE CONSUMER STATED IT SEEMED AS THOUGH THE PRESSURE VALVE WAS NOT OPENING CORRECTLY WHEN FUEL WAS ADDED. ALSO, LAST FALL THE CONSUMER NOTICED THE FRONT RIGHT TIRE WAS LEANING IN AND HE THOUGHT IT WAS A BROKEN TIE ROD, BUT WHEN HE TOOK THE VEHICLE TO A MECHANIC, HE WAS TOLD THE SUB FRAME OF THE VEHICLE HAD RUSTED THROUGH. THE CONSUMER LEARNED THERE WAS A RECALL FOR THE EXACT SAME PROBLEM. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323148March 30, 2010
POWER TRAIN:CLUTCH ASSEMBLY
S10 APPROPRIATE HANDLING FM OWNER OF A 2002 HYUNDAI SONATA CONCERNED RE DEFECTED CLUTCH, HAS HAD SEVERAL CLUTCH REPAIRS. *TGW THE CONSUMER STATED THE CLUTCH WAS REPLACED SIX TIMES. THE CONSUMER STATED EACH TIME THE CLUTCH HAD TO BE REPLACED, THEY FOUND A DIFFERENT DEFECT; SUCH AS EXCESSIVE PLAY AND SLIPPAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321600March 23, 2010
STEERING
STEERING PROBLEM. THE CAR WOULD DIFFICULT TO TURN AND THEN IT WOULD STEER FINE. THIS WENT ON FOR A COUPLE OF DAYS. I MOVED THE CAR ONE MORNING AND THERE WAS A BOLT ON THE GROUND WHICH LOOKED AS IF IT WAS FROM THE CAR. HAD THE CAR TOWED TO A REPAIR SHOP. THE DIAGNOSIS WAS THE BOLTS ON THE RACK AND PINION WERE LOOSE AND ONE OF THE BOLTS WAS THE ONE I FOUND ON THE GROUND. THE RACK AND PINION COMING LOOSE IS A SERIOUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317110March 5, 2010
FUEL SYSTEM, GASOLINE
2002 HYUNDAI SONATA, WHEN FUELING VEC CONSTANTLY CUT OFF THE FUELING TAKES ABOUT 10 - 15 MIN'S TO FUEL WITH A 1/4 TANK OF GAS IN THE VEC BEFORE RE-FUELING. THIS HAPPENS NO MATTER WHAT STATION I'M RE-FUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314392February 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRAVELING NORTH ON INTERSTATE 15 AT 75 MPH, WITH THE CAR ON CRUISE CONTROL. AT THE START OF A CURVE THE CAR STARTED TO ACCELERATE. IT REACHED OVER 5,000 RPMS. STEPPING ON THE BRAKE ACCOMPLISHED NOTHING. I SHUT OFF THE CRUISE CONTROL IT CONTINUED TO ACCELERATE OVER 6,000 RPMS I SHUT THE ENGINE AND FINALLY GOT CONTROL OF THE CAR. DURING THIS TIME I HAD GONE OFF THE HIGHWAY DOWN A RAVINE HITTING BOULDERS AND ROCKS AND INTO THE DESERT AND DAMAGING MY CAR. I RE-STARTED THE CAR AND THE ENGINE SOUNDED WEIRD. I SHUT THE ENGINE AGAIN AND WAITED FOR A LONGER PERIOD BEFORE RESTARTING. IT SOUNDED BETTER SO I SHIFTED THE CAR INTO GEAR AND STARTED FORWARD SLOWLY. THERE WAS A TRANSMISSION FIRM NEARBY. THEY PUT THE CAR UP ON A COMPUTER, AND I WAS TOLD THAT THE CODE READ P.O. 12. THE MECHANIC TOLD ME THAT HE UNWOUND THE CRUISE CABLE BY HAND AND IT SHOULD BE SAFE TO DRIVE AS LONG AS I DID NOT USE THE CRUISE CONTROL. I BROUGHT THE CAR TO THE NEAREST HYUNDAI DEALER AND THEY SAID THAT THE CODE HAD BEEN ERASED. LATER DURING HYUNDAI INVESTIGATION I WAS TOLD THAT THE MECHANIC SAID HE HAD REMOVED THE CODE IN ORDER TO TEST THE CRUISE CONTROL. ON MY RETURN HOME I BROUGHT THE CAR BACK TO HYUNDAI AND THEY SAID THEY COULD DO NOTHING. I AM THANKFUL THAT MY WIFE AND I WERE NOT HARMED. ALL I WANT IS HYUNDAI TO ACCEPT THE RESPONSIBILITY OF FIXING THE CAR. HYUNDAI WAS NOT HELPFUL IN ANYWAY AND INSTEAD ACTED AS IF I MADE UP THE ENTIRE INCIDENT. THEY TOLD ME A DECISION WOULD BE MADE IN 4-6 WEEKS. AFTER THE 6 WEEK PERIOD I CONTACTED HYUNDAI IT IS STILL UNDER INVESTIGATION. NOW T HEY TELL ME THERE IS NO TIME PERIOD FOR A DECISION. CAN YOU PLEASE ADVISE ME WHAT I SHOULD DO NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303249January 29, 2010
STRUCTURE:FRAME AND MEMBERS, SUSPENSION
1. HIT A POTHOLE, DAY OR TWO LATER NOTICED CAR WAS PULLING TO THE RIGHT AND MAKING NOISE WHEN TURNING. TOOK IT TO A MECHANIC BECAUSE I THOUGHT IT NEEDED AN ALIGNMENT 2. MECHANIC NOTICED LARGE HOLE (2"+ DIAMETER) WITH SIGNIFICANT CRACKING IN THE RIGHT SIDE SUBFRAME BEHIND THE WHEEL BY LOWER CONTROL ARM 3. ATTEMPTING TO CONTACT HYUNDAI MOTOR AMERICA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301651January 20, 2010
SUSPENSION, STRUCTURE:FRAME AND MEMBERS, STEERING, WHEELS
ON MONDAY EVENING 01/18/2010 MY WIFE AND I LEFT OUR HOME WITH OUR 2002 HYUNDAI SONATA WE DROVE NO MORE THEN 3 TENTHS OF A MILE WHEN THE STEERING WHEEL STARTING PULLING VERY HARD TO THE RIGHT WE THEN TURNED AROUND AND DROVE BACK TOWARD HOME BUT ONLY MADE IT ABOUT 2 TENTHS OF A MILE BEFORE THE FRONT RIGHT WHEEL COLLAPSED BRINGING US TO A DEAD STOP IN THE MIDDLE OF THE ROAD. THANKFULLY WE WERE ONLY GOING ABOUT 20-25 MPH THE POLICE WERE CALLED FOR TRAFFIC AND THE CAR WAS TOWED TO R.J SHORE AUTOMOTIVE BRANFORD CT 06405 THE NEXT MORNING THE OWNER OF R.J.AUTO INFORMED ME THAT MY FRONT ENGINE SUB-FRAME HAD FAILED DUE TO CORROSION, AND SHOWED ME A PRINT-OUT OF A RECALL FROM HYUNDAI DATED APRIL 14, 2009 THEN STATED HE CALLED THE HYUNDAI DEALER IN BRANFORD CT 06405 BUT THE DEALER REFUSED TO PICK UP THE CAR SO I HAD TO PAY $81.41 TO HAVE THE CAR TOWED TO BRANFORD HYUNDAI. THE STAFF AT THE HYUNDAI HAD NO ANSWERS AND CONTINUED TO STATE YOU WILL HAVE TO CALL THE CORPORATE OFFICE, SO I DID. THE EMPLOYEE CHRIS STATED THAT THERE WERE 200.000 VEHICLES INVOLVED IN THIS RECALL CAMPAIGN #089 OR #09V124000 AND WE HAVE NOT MAILED OUT ALL OF THE NOTICES (SHAME ON THEM BECAUSE IT'S BEEN ALMOST A YEAR AND IF WE WERE ON THE HIGHWAY WE COULD HAVE DIED) THE EMPLOYEE THEN CALLED THE BRANFORD HYUNDAI AND WAS TOLD THAT THE CAR WOULD TAKE 1 OR 2 WEEKS TO FIX AND NO LOANER OR RENTAL VEHICLE WILL BE PROVIDED I SAID THAT IS UNACCEPTABLE AND DEMANDED A LOANER STILL THE ANSWER WAS NO BUT SOMEHOW THEY MANAGED TO FIX MY CAR ON 01/20/2010 WHEN I PICKED MY VEHICLE UP AT 420PM ON 01/20/2010 MY WIFE AND I WERE NOT ALLOWED TO VIEW WHAT WAS REPAIRED AND WAS TOLD THAT THEY BENT OVER BACKWARDS TO FIX THIS CAR QUICKLY BECAUSE OF MY CALL TO HYUNDAI CORPORATE I STATED (BENT OVER BACKWARDS, SOMEONE COULD HAVE DIED, FROM THIS ACCIDENT) THE MANAGER BOB GUEVERA, AND A CHRIS VAILETTE THEN CALLED THE POLICE AND TOLD US TO NEVER COME BACK AGAIN, TO HAVE THE CORPORATE OFFICE FIX MY CAR NEXT TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10299011January 11, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE. THE TECHNICIAN DETECTED THAT THE SUB-FRAME EXHIBITED EXCESSIVE RUST CORROSION. THE CONTACT EXPERIENCED THE IDENTICAL FAILURES AS RECALL NHTSA CAMPAIGN ID NUMBER 09V124000, SUSPENSION; HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THERE WAS CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 74,031. UPDATED 02/03/10 *BF UPDATED 02/11/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298391January 6, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A RECALL REMEDY REPAIR UNDER NHTSA CAMPAIGN ID NUMBER 09V124000 (SUSPENSION). THE SUBFRAME HAD EXCESSIVE DAMAGES AND CORROSION. DURING THE RECALL SERVICE REPAIR THE TECHNICIAN DETECTED THE FRONT LOWER CONTROL ARMS EXHIBITED SEVERE RUST CORROSION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME FOR THE DEFECT. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 133,000. UPDATED 03/14/10 *BF UPDATED 05/06/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297958January 4, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THE INTERIOR FRONT DRIVER CHROME DOOR HANDLE EXHIBITED A CRACKING AND SEPARATION. THERE WAS A SHARP EDGE ON THE CHROME PLATE SURFACE. THE DRIVER INJURED A FINGER ON THE DEFECTIVE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V171000. THE CONTACT EXPERIENCED THE IDENTICAL FAILURES AS MENTIONED IN THE RECALL DEFECT. HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 124,000. JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10296718December 22, 2009
SUSPENSION
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THERE WAS A HOLE IN HER UNDERCARRIAGE DUE TO CORROSION. SHE TOOK THE VEHICLE TO BE INSPECTED BECAUSE HER TIRES WERE NOT PROPERLY ALIGNED. SHE CALLED THE MANUFACTURER AND WAS ADVISED TO TAKE HER VEHICLE TO A DEALERSHIP. SHE WENT TO THE DEALERSHIP AND WAS ADVISED THAT HER VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL # 09V124000 (SUSPENSION). NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 141,000. UPDATED 01/06/10 *BF UPDATED 01/07/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296250December 17, 2009
SUSPENSION, SUSPENSION:REAR, SUSPENSION:FRONT
ALL FOUR ORIGINAL EQUIPMENT STRUTS FACTORY INSTALLED ON A 2002 HYUNDAI SONATA 4 CYLINDER, HAVE FAILED. VEHICLE HAS 51,000 MILES AND THE STRUTS HAVE NOT BEEN DOING THEIR JOB FOR 15000 MILES. WHEN LOOKED INTO, AT THE DEALERSHIP (VEHICLE HAS EXTENDED WARRANTY) THE DEALERSHIPS POSITION IS THEY WILL NOT REPLACE THE STRUTS UNLESS THEY ARE LEAKING. AND IF 1 WAS LEAKING THEY WOULD ONLY REPLACE THAT ONE STRUT.... HAVE THE SAME ISSUE WITH A 2004 HYUNDAI SANTA FE 2.7 AWD VEHICLE ALSO. THAT VEHICLE HAS 79,000 MILES AND HAVE THE SAME DRIVIBILTY CONDITION. AND WAS TOLD THE SAME EXACT THING ABOUT THE DEALERSHIP/ MANUFACTURER'S POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292454November 17, 2009
STRUCTURE:FRAME AND MEMBERS
I HAVE AN 2002 HYUNDAI SONATA. MY COMPLETE SUBFRAME RUSTED OUT A FEW YEARS AGO. THE CAR WAS ONLY 3 OR 4 YEARS OLD AT THE TIME. THE COMPLETE SUBFRAME WAS REPLACED ON A HUSH HUSH BASES. I HAVE THE PICS TO PROVE IT. NEVER WILL I BUY ANOTHER HYUNDAI OR KIA NEVER. MY GOD MY FAMILY COULD HAVE BEEN KILLED. BUT WHAT DO THEY CARE IT'S NOT THEIR FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290579November 2, 2009
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE MAKING A RIGHT TURN AT 5 MPH HE NOTICED A LOUD POPPING SOUND FROM UNDER THE VEHICLE. AFTER EXAMINING THE VEHICLE HE NOTICED THAT THE OUTER ARM ASSEMBLY HAD SEPARATED FROM THE PASSENGER SIDE TIRE. 5 DAYS PRIOR, RECALL CAMPAIGN ID NUMBER# 09V124000 WAS PERFORMED ON HIS VEHICLE. AFTER THE REPAIR THE STEERING WHEEL HAD BECAME MORE DIFFICULT TO STEER. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 117049. UPDATED 3/30/2010 UPDATED 05/05/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290604November 2, 2009
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHEN FUELING THE VEHICLE, GASOLINE REGURGITATES FROM THE FUEL TANK. ALSO THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SOMETIMES THE VEHICLE WILL HESITATE WHEN ATTEMPTING TO ACCELERATE, AS IF THERE WAS NO FUEL AVAILABLE. THE DEALER WAS NOTIFIED, AND A TECHNICIAN CONCLUDED THAT SHE WOULD HAVE TO PAY $900.00 TO REPAIR THE VEHICLE. NO REPAIRS WERE MADE.. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 82878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287075October 12, 2009
STRUCTURE:FRAME AND MEMBERS
EXCESSIVE SUB FRAME RUST CAUSED IT TO BRAKE, AND AS A RESULT PRACTICALLY DISABLED DRIVING AND ALMOST LED TO AN ACCIDENT ON HIGHWAY. CONTROL OF THE VEHICLE IS VERY DANGEROUS, AS THE WHEELS ARE ANGLED DIFFERENTLY BECAUSE OF THE SUB FRAME BENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286409October 6, 2009
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT THERE WAS RUST UNDER THE FRAME OF HIS VEHICLE. THE DEALER STATED THAT THEY HAVE NEVER SEEN ANY OTHER VEHICLES WITH RUST UNDER THE FRAME. THE CONTACT WELDED THE RUSTED FRAME ONTO TO THE VEHICLE OVER A YEAR AGO. THE CONTACT RECEIVED A RECALL NOTICE; HOWEVER, THE DEALER INFORMED HIM THAT SINCE HE DID SUCH A GOOD JOB WELDING THE FRAME BACK TOGETHER THEY DIDN'T HAVE TO WORK ON IT. THEY ALSO INFORMED HIM THAT THEY ARE NOT GOING TO REPLACE THE FRAME. THE CONTACT ASKED THE DEALER FOR A GUARANTEE IN WRITING THAT THE FRAME WOULD NOT BREAK AGAIN. HE ALSO ASKED THE DEALER TO REPLACE THE FRAME WITH A NEW FRAME. THE VIN IS NOT AVAILABLE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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