Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#11067127February 5, 2018
STEERING
I WAS DRIVING DOWN A CITY ROAD AND LOST ALL CONTROL OF MY VEHICLE WHILE TURNING LEFT INTO TRAFFIC. THERE WAS A LOUD MECHANICAL SOUND AS I TURNED, THE STEERING WHEEL LOCKED UP, WARNING LIGHTS CAME ON IN THE DASH, AND NEITHER MY BRAKES NOR MY STEERING WOULD ENGAGE. THE BRAKES KICKED BACK ON, BUT I HAD TO FORCE THE WHEEL THROUGH LOUD POPPING AND CRACKING AND A LOSS OF POWER STEERING. THE CAR WAS TOWED TO A REGULAR MECHANIC WHERE THEY FOUND THE POWER STEERING ASSIST HAD FAILED. THE POWER STEERING ASSIST HAD JUST BEEN REPLACED 7 MONTHS PRIOR DUE TO A RECALL, BECAUSE OF THIS SAME PROBLEM (CAMPAIGN 143). WHEN THE MECHANIC CALLED AND ASKED THE HYUNDAI DEALER IF THERE WAS COVERAGE TO REPLACE THIS PART, THEY SAID NO. I HAD TO PAY $900 TO THE OTHER MECHANIC FOR A REPLACEMENT AND THE TOW AND WENT WITHOUT A CAR FOR ALMOST 2 WEEKS. THE RECALL PLACED A DEFECTIVE PART IN MY CAR, THEN MADE ME PAY TO REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066194February 1, 2018
STEERING
WHEN TURN STEERING WHEEL AT ALL, GET A DELAY AND THEN A CLICK OR CLUNK TYPE FEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065998January 31, 2018
AIR BAGS
DRIVER-SIDE AIR BAG LIGHT IS ILLUMINATED AT ALL TIMES SHOWING THAT THERE IS A PROBLEM, BUT NO SOLUTION PRESENTED. NO MATTER WHAT WE DO, THE WARNING LIGHT IS ENGAGED. CONCERNED THAT THE AIRBAG SYSTEM WILL NOT WORK PROPERLY IN ACCIDENT, OR THAT THE AIRBAG MAY DEPLOY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065367January 27, 2018
ENGINE, STEERING, UNKNOWN OR OTHER
I PURCHASED MY LEMON VEHICLE FROM WEBB HYUNDAI IN HIGHLAND, IN AND PURCHASED IT USED IN MARCH OF 2013. I'M ALWAYS HEARING ABOUT THIS 100000 MILES WARRANTY, MY VEHICLE HADN'T QUITE MADE IT TO THAT, WHEN I FIRST QUESTIONED THE CLICKING IN THE STEERING WHEEL AND SHAKING OF MY VEHICLE; BECAUSE MY CAR WAS USED FOR ME TO DAILY TRAVEL THROUGHOUT THE ENTIRE STATE OF INDIANA, MY VEHICLE IN JULY 2017 HAD EXCEEDED THE 100000 MILE AND THE USED WARRANTY STATED COVERAGE ONLY UP TO 60,000. HOWEVER, I WROTE HYUNDAI, TOOK IT BACK ON SEVERAL OCCASSION AND THEY DID ACTUALLY FIX MY ENGINE, THANKS TO THE RECALL, IN WHICH THEY FIRST DENIED ME FOR 45 DAYS, WHEN I RECEIVE MY VEHICLE BACK I TOLD THEM ABOUT THE CLICKING NOISE AND I ALWAYS WAS GIVEN SOME LAME EXCUSE AND IT'S AMAZING HOW IN JULY OF 2017 THEY WERE CONSTANTLY CALLING MY PHONE AND I EVEN GOT AN EMAIL ON JULY 12, 2017 ON HOW THEY'VE BEEN ATTEMPTING TO PHONE ME, NOT MENTIONING ALL THE CONTINUAL CALLS I HAD GIVEN THEM PRIOR TO THIS. HOWEVER, DURING THIS TIME OUR FAMILY WAS DEALING WITH A CRISIS IN WHICH ME GETTING BACK WITH THEM WAS NOT AS URGENT AND WHEN I DID TRY RETURNING THE CALL ON SEVERAL ATTEMPTS BETWEEN AUGUST AND SEPTEMBER OF 2017, I NEVER RECEIVED A CALL BACK AND I STILL HAVE OWNERSHIP OF THE AWESOME LEMON THAT WAS SOLD TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065231January 26, 2018
UNKNOWN OR OTHER
I OWN A 2011 HYUNDAI SONATA SE 2. 4 LITER SEDAN. I HAVE ENCOUNTERED NO ISSUES WITH ENGINE WON'T START. ON THURSDAY, 01/26/17, WITHOUT WARNING, THE VEHICLE (MILEAGE 74K) WOULD NOT START. THE SAME DAY AFTER SERVER TRY IT JUST STARED AND I TOOK IT TO HYUNDAI DEALERSHIP AND INSPECTION. THEY INFORMED ME THAT THE STARTER IS CONNECTED USING SOME PLASTIC AND IT IS BROKEN AND I HAD REPLACE. THE COST FOR PARTS AND LABOR WOULD BE $340. I READ NUMEROUS FORUMS WHERE CONSUMERS REFERENCE STARTER MALFUNCTION. CLEARLY, THERE IS AN ONGOING ISSUE WITH THE STARTER ON THIS VEHICLE. THE MANUFACTURER SHOULD TAKE RESPONSIBILITY AND REPLACE THE STARTERS AT NO COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065235January 26, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE FACILITY AND THEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11064903January 25, 2018
AIR BAGS, ENGINE
I HAD A WARNING LIGHT TURNED ON MY DISPLAY AND WHEN TAKEN TO THE DEALERSHIP, THEY CHARGED ME 240$ FOR THE REPAIR. NOW I SEE THAT THE PART THEY REPLACED WAS ON THE RECALL CAMPAIGN WHICH STARTED 4 MONTHS PRIOR TO MY SERVICING. ARE THEY SUPPOSED TO CHARGE FOR THE PARTS WHICH ARE IN THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064181January 22, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
THE STEERING WHEEL BEGAN CLUNKING WHEN IT WAS TURNED EVEN SLIGHTLY. WHEN I TOOK IT TO GET REPAIRED, THEY COULD NOT TELL ME IF IT WAS THE STEERING SHAFT OR THE RACK AND PINION. ALSO, SHORTLY AFTER WE GOT THE CAR, THE ENGINE WENT OUT IN IT (BEFORE THE ENGINE RECALL WAS ISSUED). THE DEALERSHIP PUT IN A JUNKYARD ENGINE AND NOW I AM HAVING THE SAME ISSUE WITH IT KNOCKING. THE LEFT FRONT AXLE BOOT IS TORN AS WELL, AND THERE IS NO INDICATION HOW THIS OCCURRED. THE REAR BRAKE AND TAIL LIGHTS ARE IMPOSSIBLE TO KEEP WORKING. WE CHANGE ONE AND ANOTHER GOES OUT. WE WENT AS FAR AS TO CHANGE ALL OF THE BRAKE AND TAIL LIGHTS AT THE SAME TIME AND LESS THAN A WEEK LATER ONE WAS OUT AGAIN. THE CRUISE CONTROL WILL COME ON BUT IS UNABLE TO BE SET TO CONTROL THE SPEED OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064295January 22, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
OVER THE LAST MONTH OR SO, MY CAR HAS BEEN LOSING POWER WHILE DRIVING. IT STARTED HAPPENING RANDOMLY ON THE HIGHWAY AND I DECIDED TO TAKE INTO DEALERSHIP TO DISABLES THE ISSUE. AFTER A DIAGNOSTIC TEST, IT WAS DETERMINED TO BE THE PCM. AFTER REPLACING THE PCM, I NOW HAVE BEEN EXPERIENCING THIS LOSS OF POWER EVEN WHILE DRIVING ON SIDE STREETS AND OFF HIGHWAY. I HAVE SINCE BEEN BACK TO THIS SAME DEALERSHIP LOCATED IN NEW LONDON CT AND HAVE BEEN GIVEN ANOTHER POSSIBLE CAUSE FOR THIS ISSUE AND THAT IS THE MOTOR. I AM EXTREMELY FRUSTRATED AND UPSET BC NOT ONLY DID I SPEND 1500 TO FIX THE PROBLEM, THE PROBLEM IS NOT FIXED AND IS ACTUALLY WORSE. I HAVE READ SEVERAL FORUMS THAT INDICATE A SAFETY RECALL ON MY MOTOR HOWEVER IT SEEMS AS THOUGH MY CAR IS OUTSIDE OF THE PARAMETERS THAT COVER MY MOTOR. PLEASE GET BACK TO ME WITH ANY ADVICE OR SUGGESTIONS IN GOING ABOUT RESOLVING THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063498January 18, 2018
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL MADE A RATTLING AND CLICKING NOISE, AND THE VEHICLE VIBRATED VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WORLD HYUNDAI AT MATTESON (5337 MILLER CIR DR, MATTESON, IL 60443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COUPLING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063611January 18, 2018
STEERING
MY STEERING WHEEL MAKES A CLICKING SOUND WHEN I TURN IT AND WHEN EVER I GO OVER BUMPS. I RECEIVED A SAFETY NOTICE IN THE MAIL ABOUT THIS PROBLEM SO I TOOK IT TO GLENDORA HYUNDAI WHERE I BOUGHT THE CAR AND THEY TOLD ME THEY COULDN'T FIX IT BECAUSE MY WARRANTY HAD EXPIRED. WHAT IS THE PURPOSE OF THE SAFETY NOTICE IF YOU'RE NOT GOING TO FIX THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062985January 16, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE AT A STOP LIGHT, THE CONTACT HEARD A POPPING NOISE EMERGING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER (SURESKY HYUNDAI IN GOSHEN, NEW YORK) WHERE IT WAS DIAGNOSED THAT THE STRUT AND THE SPRING HAD FALLEN DOWN AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE WAS INSPECTED APPROXIMATELY ONE YEAR AGO FOR CORROSION BY THE SAME DEALER AND IT WAS DETERMINED TO BE OK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063020January 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I HAVE HAD TWO SEPARATE INCIDENTS WHERE MY VEHICLE'S ENGINE COMPLETELY LOSE POWER WHILE DRIVING. THERE IS NO WARNING AND THE STEERING LOCKS UP AND MY CAR IS IMMEDIATELY DISABLED EACH TIME I CAME EXTREMELY CLOSE TO BEING HIT BY ON COMING TRAFFIC.WITH THE INCIDENT THE CAR SUDDENLY START SLOWING DOWN AND WHEN I PRESSED THE GAS PEDAL NOTHING HAPPENED BUT ALL THE SENSORS POPPED UP I WAS ABLE TO PULL OVER JUST AS IT LOST POWER AND THE CAR WOULDN'T RESTART AND I HAD IT TOWED. FEW DAYS LATER CAR STARTED AS IF NOTHING HAPPENED I BEGAN TO DRIVE IT AGAIN BUT AFTER ABOUT A WEEK I WAS ON THE HIGHWAY DURING MORNING RUSH HOUR ATTEMPTED TO CROSS LANES AND IT SUDDENLY LOST POWER AGAIN AND I COULDN'T MOVE THE VEHICLE AT ALL I FEEL VERY UNSAFE DRIVING THE CAR BEACUSE THIS HAPPENS RANDOMLY AND WITHOUT WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062356January 12, 2018
AIR BAGS
AIRBAG SENSOR LIGHT ON THE DASH HAS BEEN ON FOR WEEKS WHILE IN MOTION, DOES NOT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062175January 11, 2018
AIR BAGS, EXTERIOR LIGHTING
AIRBAG LIGHT WONT SHUT OFF. NO COLLISION INVOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062196January 11, 2018
FUEL/PROPULSION SYSTEM
GAS GAUGE GOES FROM EMPTY TO FULL BACK TO EMPTY AND IT CONTINUES TO DO SO. I HAVE A FULL TANK OF GAS AND IT SAYS IT'S EMPTY. THE LIGHT COMES ON AND EVEN THE CHECK ENGINE LIGHT COMES ON AND GOES AWAY. IT HAPPENS IN PARK OR WHILE I'M DRIVING. STREETS OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058591January 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT MADE SEVERAL TIMES TO RESTART THE VEHICLE, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO MODERN HYUNDAI OF CONCORD (965 CONCORD PKWY S, CONCORD, NC 28027, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THAT THE CONTACT HAD TO PAY FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AT 855-671-3059 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND NOTHING COULD BE DONE. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058455January 4, 2018
AIR BAGS
AIRBAG LIGHT IS REMAINING ON, DESPITE NOT BEING IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058273January 3, 2018
ENGINE
TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE DRIVING 70 MPH, A NOISE WAS HEARD AND THE ENGINE STALLED. THE CHECK ENGINE AND OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AS OTHER DRIVERS ALERTED HIM OF FLAMES COMING FROM UNDERNEATH THE FRONT OF THE VEHICLE. THERE WERE NO INJURIES. THE POLICE AND FIRE DEPARTMENT WERE NOTIFIED AS THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. FIRE AND POLICE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND AWAITING INSPECTION BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY AN INDEPENDENT MECHANIC OR DEALER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11057396December 29, 2017
ENGINE
ON 7-18-2017 MY 2011 HYUNDAI SONATA LOST POWER AS I WAS DRIVING IN THE CITY AND I WAS ABLE TO COAST TO SAFER PLACE OFF A BUSY ROAD. IMMEDIATELY FELLOW DRIVER ALERTED ME THAT THERE IS FIRE UNDER THE FRONT OF THE CAR. 911 WAS CALLED BUT THE FIRE DEVELOPED VERY QUICKLY AND THE CAR WAS NOT SAVED. SPECIAL CHEMICALS WERE USED TO PUT OUT THE FIRE. THE POLICE ORDERED THE VEHICLE TO BE TOWED. ON 7-19 I INFORMED HYUNDAI DEALERSHIP IN DES PLAINES ILLINOIS OF THE EVENT AND OFFERED THEM THE VEHICLE TO INSPECT IF NEEDED. THEY DECLINED AND TOLD ME TO OPEN THE CASE WITH HQ. I CONTACTED THEM AND CASE WAS OPEN AS THE VEHICLE WAS UNDER RECALL FOR DANGER OF ENGINE CATCHING FIRE. ASKED THEM TO TAKE POSITION OF THE VEHICLE OR AGREE TO PAY STORAGE CHARGES BUT THEY DECLINED. OVER ONE MONTH LATER HYUNDAI REQUESTED ME TO PROVIDE THE VEHICLE FOR INSPECTION. THE CAR WAS NO LONGER AVAILABLE AND CASE WAS CLOSED AS THERE WAS NO VEHICLE TO INSPECT. POLICE REPORT ALONG WITH PICTURES WERE SUBMITTED TO HYUNDAI WITH THE ORIGINAL CLAIM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata