Hyundai Sonata Complaints (2015)

1,208 consumer complaints on file.

#11033534October 16, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS (ABOUT 10) SINCE APRIL 2017, VEHICLE HAS DECELERATED TO VERY LOW SPEEDS, E.G., 10 MPH WHILE TRAVELING AT 35-40 MPH ON A CITY STREET, WHICH IS USUALLY ACCOMPANIED BY ENGINE DYING. THIS WAS REPORTED TO O'BRIEN HYUNDAI OF FORT MYERS, FL ON 4/20/17. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AFTER TEST DRIVING FOR 8 MILES. SINCE APRIL 2017, WE HAVE ALSO EXPERIENCED NUMEROUS FAILED ELECTRIC SWITCHING FUNCTIONS, E.G., DOOR OPENER SWITCHES WHILE VEHICLE IS STATIONARY. WHILE THESE HAVE BEEN REPORTED TO O'BRIEN, THE COMPANY HAS NOT BEEN ABLE TO DUPLICATE THE PROBLEMS. HOWEVER, BOTH MY WIFE AND I HAVE EXPERIENCE THE SMALLER PROBLEMS ON A DAILY BASIS, AND THE MORE SERIOUS PROBLEM DESCRIBED ABOVE ON A WEEKLY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032100October 6, 2017
ENGINE, POWER TRAIN
PROBLEMS STARTED WITH RATTLING NOISE FROM ENGINE, AND ENGINE LOOSING POWER/SURGING. THIS WAS 2 YEARS AGO WITH 20,000 MILES ON CAR, AND TOOK TO DEALER WHO APPLIED ECM UPDATE. WHICH IF ANYTHING MADE IT WORSE, AND CAR STARTED SURGING FORWARD IN SITUATIONS LIKE APPLYING BRAKES WHEN APPROACHING RED LIGHT. THIS HAS CAUSED ME TO NEARLY REAR END SEVERAL CARS, AND PUSHED ME OUT IN TRAFFIC WHEN ENGINE SURGES UNEXPECTEDLY. I HAVE MADE SEVERAL TRIPS TO THE DEALERSHIP, LIKE MANY OTHERS ALWAYS GET THE SAME ANSWER 'WE WERE UNABLE TO REPRODUCE ISSUE', AND EVEN WENT TO ANOTHER DEALERSHIP TO RECEIVE SAME ANSWER. CAR STILL HAS SAME PROBLEM, IT HAPPENS FREQUENTLY, AND ALSO HAPPENS WHEN I HAVE HAD FRIENDS WITH ME OR DRIVE THE CAR. SO I'M NOT CRAZY, NOT DOING ANYTHING WRONG, AND BELIEVE HYAUNDAI IS TRYING TO WAIT FOR POWER TRAIN WARRANTY TO EXPIRE. SINCE I TRAVEL FOR WORK AND NOW HAVE 94,000 MILES ON THE 2015 SONATA SPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030647September 30, 2017
ENGINE
PURCHASED 2015 SONATA FOR SON. SONATA STARTED STALLING OUT AT LOW RPM, IDLING VERY ROUGH. WHEN IT UNEXPECTEDLY STALLS OUT, VERY DANGEROUS TO BRAKE, STEER. TOOK IT TO 2 HYUNDAI DEALERS, BOTH SAID CAR NEEDS ENGINE REPLACED, NEITHER COULD TELL ME EXACTLY WHY. SAID ENGINE IS ALL GUNKY. FIRST DEALER SAID IT WAS DUE TO METAL SHAVINGS IN OIL. SECOND DEALER TRIED TO BLAME US FOR POOR MAINTENANCE, EVEN THOUGH WE HAVE SERVICE RECORDS. CAR HAS 80,000 MILES. PAID $19,382 16 MONTHS AGO, $5800 REMAINS ON LOAN AND CAR IS WORTHLESS. $8000 TO REPLACE ENGINE. I AM 2ND OWNER. PURCHASE FROM ENTERPRISE CAR SALES, WITH 60,000 MILE WARRANTY. ALSO PURCHASED EXTENDED WARRANTY, BUT AT 80,000 MILES, WE ARE OVER. I HAVE OWNED 4 CAMRYS AND 2 ACCORDS IN MY LIFE. ALL HAVE RUN AND BEEN SOLD AT AROUND 200,000 MILES. BIG MISTAKE TO TRUST HYUNDAI. MANY RECALLS ON SONATA ENGINES 2011-14, BUT NO ENGINE RECALL ON 2015...YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025250September 25, 2017
ENGINE, SEATS
POOR MPG ONLY GETTING 17 MPG ON THE CAR WHEN I SHOULD BE GETTING 25 TO 27 WAS GETTING 14 TILL I GOT THE NEW UP DAT IN AUGUST GO 2017 , CAR HAS NOW 10,000 MILES ON IT WILL BE 2 YEAR OLD AT THE END OF NOVEMBER , DEAL SAY THERE NOTHING WRONG BEEN IN 3 TIMES , TOLD ME UNLESS COOPERATE COMES UP WITH FIX LIVE WITH IT ,AN THERE BEEN A VIBRATION IN THE STEERING WHEEL AN DRIVE SEAT SINCE WE OWNED THE CAR ALL IN TOLD IS THAT CHARACTERISTIC OF THE CAR , NOT TO BOTHER TO BRING BRING BACK ANY MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024546September 19, 2017
ENGINE
WHILE DRIVING ON A MAIN ROAD IN MY CITY I ACCELERATED AND HEARD A BANGING NOISE IN MY ENGINE, WHEN I ACCELERATED THE NOISE GOT LOUDER. FINALLY, THE NOISE STOPPED AND AS I NOTICED THE NOISE GONE I ALSO NOTICED I COULD NO LONGER HEAR MY ENGINE. I TRIED TO ACCELERATE AND MY SPEEDOMETER WAS COMPLETELY FROZEN WITH THE OIL LIGHT, ENGINE LIGHT, AND BATTERY LIGHT ON. I WAS ABLE TO COAST TO A RESIDENTIAL AREA WHERE MY CAR WAS PICKED UP AND TOWED. FAST FORWARD A FEW DAYS AND HYUNDAI IS NOW CLAIMING THAT THE ENGINE FAILURE IS DUE TO NEGLECT AS NOW THEY ARE REQUIRING ALL MAINTENANCE RECORDS FOR MY VEHICLE OR MY WARRANTY IS NULL. IF I CAN'T GET MY WHOLE MAINTENANCE HISTORY THEN I WAS TOLD THAT WILL BE A REAL PROBLEM AND MY SERVICE MAY BE DENIED! MIND YOU, 2014 SONATAS WERE RECALLED DUE TO THEIR ENGINE BUT I WAS ASSURED THE 2015 SONATAS HAVE A DIFFERENT ENGINE, DIFFERENT PART. PLEASE DO YOUR RESEARCH AND DO NOT BUY A HYUNDAI, THEY DO NOT STAND BY THEIR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023302September 13, 2017
ENGINE
ENGINE PERFORMANCE WAS REDUCED; A KNOCKING SOUND COULD BE HEARD FROM THE LEFT SIDE OF THE ENGINE; WITHIN A FEW DAYS THE ENGINE STALLED WHILE DRIVING AND WOULD NOT RESTART. HYUNDAI DEALER INSPECTION INDICATES THE ENGINE IS SEIZED UP. SYMPTOMS ARE SIMILAR TO THOSE IN ENGINE-RECALLED HYUNDAI SONATAS FROM THE PREVIOUS MODEL YEAR. HYUNDAI DECLINES TO PAY TO REPLACE THE ENGINE, BUT I SUSPECT THIS IS THE SAME PROBLEM AS OCCURRED IN PREVIOUS MODEL YEAR, FOR WHICH HYUNDAI IS REPLACING ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022919September 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE DRIVING 10 MPH, THE VEHICLE SHOOK AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HYUNDAI VILLAGE, 24 COMMONWEALTH AVE DANVERS, MA 01923), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022128September 7, 2017
UNKNOWN OR OTHER
7 SPEED DUAL CLUTCH TRANSMISSION. CAR SHAKES LOSES POWER AND STALLS CAUSING HUGH ISSUES AND UNSAFE DRIVING CONDITIONS. HYUNDAI DOES NOTHING FOR THE REPAIR HAD MY CAR AT THE DEALER 5 TIMES ALREADY WITH 20,000 MILES ON IT. CAR IS UNSAFE AND NO ONE IS DOING ANYTHING ABOUT IT BUT TAKING MY MONEY. I LOSE POWER FROM A STOP IN TRAFFIC ON THE HIGHWAY OR STOP SIGNS. THE HESITATION IS SO BAD MY WHOLE CAR SHAKES. I AM NOT THE ONLY ONE WITH THIS ISSUE I FOUND THOUSANDS OF OTHERS ONLINE & A CURRENT LAWSUIT IN CALIFORNIA. THESE MODELS NEED TO BE RECALLED ASAP ITS UNFAIR WE HAVE TO PAY FOR A CAR THAT IS ABOUT UNDRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021516September 5, 2017
ELECTRONIC STABILITY CONTROL (ESC)
BSD SYSTEM DOSE NOT WORK AS IT SHOULD BE , I TOOK IT TO THE DEALER AND THEY CLEAR THE CODE AND PREFORM CALIBRATION NOW THERE IS NOT ERROR CODE BUT DOSE NOT PREFORM AS IT SHOULD BE , DOSE NOT DETECT ANY CAR IN BLIND SPOT , IT IS TO RISKY TO SAY I DO RELAY ON THIS SYSTEM BUT DOSENOT DETECT THE CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020418August 29, 2017
UNKNOWN OR OTHER
THE CAR IS TWO YEARS OLD, AT LESS THAN 10,600 MILES THE BATTERY HAS TO BE REPLACED, WHICH DID NOT FOLLOW UNDER ANY MANUFACTURER WARRANTY (REPLACING COST ME $195.00 AT 25% DISCOUNT). THE CAR TRIM IS A LIMITED, SONATA, HOWEVER A MOUSE WAS ABLE TO BRAKE INTO THE ENGINE AND ATE THE WIRE HARDNESS,( WHICH ALSO I HAD TO PAID TO BE FIXED) MY CONCERN IS THAT THERE ARE MANY SAFETY PLASTIC PROTECTOR FOR WIRE, AND THEY MAY CAUSE FIRE IF NOT DETECTED ON TIME. THE MAJOR PROBLEM I HAD EXPERIENCE WITH THE CAR IS THAT, WITHIN THIS TWO YEAR THAT I DRIVEN IT, THE ENGINE SHUT DOWN WHILE I WAS IN THE VEHICLE STATIONARY STANDING AT A RED LIGHT NO ONCE, NOT TWICE BUT A THEE TIMES, THE LAST TIME MY FAMILY WAS IN THE CAR, INCLUDING MY GRANDDAUGHTER. I AM REALLY AFRAID TO DRIVE THE CAR ON THE HIGHWAYS, AT THIS POINT I DON'T KNOW WHAT TO DO, I CALLED THE MAIN DEPOT OF HYUNDAI, I TOLD THE PROBLEM THEY SET UP ANOTHER APPOINTMENT WITH ME THIS COMING FRIDAY. DO I HAVE TO WAIT THE VEHICLE'S ENGINE TO STOP AGAIN TO FILE FOR A LEMON LAW. PLEASE I NEED ADVICE BEFORE THIS TURNS UGLY AND MAY CAUSE SERIOUS DAMAGE FOR PASSENGER OR PASSERBY IF THE ENGINE FAIL AT THE WRONG TIME. LAST TIME (AFTER THE ENGINE STOPS FOR THE SECOND TIME) HYUNDAI TRIED TO FIXED THE PROBLEM BY UPDATING THE SOFTWARE. BUT IT SEEMS THAT THIS SOLUTION DID NOT WORK. BECAUSE THE ENGINE STOPS FOR A THIRD TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020130August 28, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHEN THE CONTACT INSERTED THE KEY INTO THE IGNITION, THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED THREE TIMES TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 57,641.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019439August 24, 2017
ENGINE
AIR INTAKE HOSE FROM THE AIR FILTER BOX TO THE TURBOCHARGER INLET - 2.0 TURBO ENGINE - MELTED AND BROKE. REDUCED POWER AND POTENTIALLY FOREIGN DEBRIS CAN ENTER THE TURBOCHARGER AND DAMAGE IT, REDUCING POWER EVEN FURTHER. APPARENTLY MANY OWNERS WITH THE 2.0 TURBO ENGINE HAVE EXPERIENCED THE SAME ISSUE. I WENT TO THE LOCAL DEALERSHIP THIS MORNING AND THEY TOLD ME IT COULD BE A MONTH BEFORE THE BACK ORDERED PART ARRIVES. I WAS NOT OFFERED ALTERNATIVE TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015695August 16, 2017
ENGINE
MY ENGINE SUDDENLY STALLED WHILE DRIVING DOWN A BUSY HIGHWAY WITH MY FAMILY. LUCKILY NO ONE WAS HURT THANK THE LORD! WE WERE DRIVING DOWN THE HIGHWAY WHEN WE STARTED TO HEAR A KNOCKING NOISE AND THE CAR STARTED TO DECELERATE. WE NOTICED THERE WAS WHITE SMOKE AS WELL. I WAS ABLE TO GET THE CAR TO THE SHOULDER OF THE HIGHWAY. THE CAR WOULD NOT RESTART SO WE CALLED ROADSIDE ASSISTANCE AND SINCE IT WAS SATURDAY EVENING, (AFTER HOURS) WE HAD PARK THE CAR AT A NEARBY WALMART UNTIL MONDAY. I HAD TO DO THE WHOLE ROADSIDE ASSISTANCE SONG AND DANCE ALL OVER AGAIN MONDAY. THE SERVICE DEPARTMENT WAS VERY ACCOMMODATING. THEY WERE PLEASANT AND EVEN PROVIDED A LOANER CAR. THEY INFORMED ME THE ENGINE WOULD NEED TO BE REPLACED BUT SINCE MY CAR ONLY HAD 34,000 MILES IT SHOULD BE COVERED. THEY SAID THEY JUST HAD TO GET IT APPROVED BY HYUNDAI FIRST. AFTER A WEEK OF WAITING THEY CALLED ME UP AN TOLD ME HYUNDAI WOULD NOT BE COVERING THE VEHICLE DUE LACK OF MAINTENANCE (SIGHTED OIL CRUDE BUILD UP AS EVIDENCE) AND I WOULD NEED TO FORK OVER $5500. I GOT THE OIL CHANGED AND MAINTAINED THE CAR BUT FAILED TO KEEP DOCUMENTATION. UPON RESEARCHING THE ISSUE, IT APPEARS HYUNDAI HAS A HISTORY OF NOT STANDING BY THEIR WARRANTY AND LEAVING THEIR CUSTOMERS HIGH AND DRY. IN FACT THEY JUST SETTLED A LAW SUIT FOR THE SAME EXACT THING. SO WE PAID UP, WAITED A WEEK FOR THE REPAIRS AND NOW I'M BACK UP HERE A WEEK LATER WITH ANOTHER ENGINE PROBLEM (OVERHEATING). LUCKILY WE ONLY HAD THE CAR FOR A WEEK BECAUSE THEY LIKELY WOULD'VE CHARGED ME AGAIN. WELL HOPEFULLY THEY WILL PROVIDE ME WITH A LOANER AGAIN BECAUSE THIS JUST DESTROYED MY WORK SCHEDULE FOR TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015240August 14, 2017
ENGINE, POWER TRAIN
WHILE DRIVING MY CAR LOSES POWER. WHAT CAUSES THIS IS A LEAKING MANIFOLD. MY FRIEND HAS A 2015 SONATA WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013863August 9, 2017
ENGINE
THE ENGINE BROKE DOWN WILE DRIVING ON THE STREET. MECHANIC IS CHANGING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013866August 9, 2017
ELECTRICAL SYSTEM
ECU SOMETIME LOCKS UP. CAUSING ALL WARNING LIGHTS TO LIGHT UP, THE VEHICLE WOULD NOT SHIFT INTO GEAR. WHEN SHIFT OVERRIDE IS USED THE VEHICLE DOESN'T HAVE POWER STEERING AND METER GAUGES DO NOT WORK. AFTER DISCONNECTING AND RECONNECTING THE BATTERY THE ECU IS RESET AND VEHICLE OPERATES NORMALLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013942August 9, 2017
POWER TRAIN, UNKNOWN OR OTHER
HELLO, UNINTENDED ACCELERATION: MY 2015 HYUNDAI SONATA SUPERNATURALLY FLEW FORWARD WIDE OPEN AND CRASHED INTO MY HOUSE. 3 OR 4 AIRBAGS WENT OFF AND WHOLE FRONT END BAD. MY WIFE AND I WERE INSIDE WITH SEAT BELTS ON. WE HAD JUST DRIVEN BACK AND PULLED IN THE DRIVEWAY. I PUT IN PARK. THEN I DECIDED TO PULL UP A COUPLE FEET. PUT FOOT ON BRAKE PUT IN D AND- WHAM!!- LIKE A MISSILE IT WAS SCREAMING WIDE OPEN JUMPING FORWARD. (MY FOOT WAS ON BRAKE-NOT ON GAS-I SAW IT AFTER I GOT SENSE ENOUGH TO TURN OFF KEY) .ANYWAY, IN 1 SECOND WE WERE INTO THE DECK, TIRES SPINNING AND SMOKING AND ENGINE SCREAMING. SMOKE IN THE CAR, I THOUGHT IT WAS ON FIRE. I GET SENSE ENOUGH TO TURN THE IGNITION OFF. MY WIFE COULD NOT GET OUT AS PASSENGER SIDE DOOR BENT. FINALLY, SHE SQUEEZED OUT WHEN I PULLED ON IT. WE HAVE BRUISES AND MY BACK AND MY WIFE'S BACK ARE OUT. I HAVE LOOKED ONLINE AND HYUNDAI HAS BEEN HAVING A LOT OF CARS WITH THIS. I HAVE TURNED INTO INSURANCE BUT THE ADJUSTER HAS NOT COME YET. I AM OUT 500 DELECTABLE. PLUS WHEN A CAR IS WRECKED IT IS WORTH LESS. AND I AM AFRAID TO GET BACK IN THIS CAR!!! WHAT IF WE WERE BEHIND A TRACTOR TRAILER WE WOULD BE DECAPITATED. I HAVE NO MONEY TO PAY YOU BUT MY INSURANCE IS GOOD AND PAID. HAVE YOU SEEN THIS BEFORE? CALL[XXX]. [XXX]. WRITE ESTIMATE. 500 DEDUCT. CALL BACK IF WE GO TO DR. TO GET SOMETHING ELSE WRITTEN UP FOR DR. CALL BACK IF WE NEED RENTAL. INSURANCE IS ENCOMPASS. AGENT: ATKINSON INSURANCE AGENCY. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11014045August 9, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A KNOCKING NOISE COMING FROM THE TRANSMISSION AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LONG ISLAND CITY HYUNDAI IN QUEENS, NY WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT BE SERVICED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,988.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013779August 8, 2017
PARKING BRAKE, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE MAKING A LEFT TURN, THE RPMS WOULD INCREASE AND THEN IDLE. WHEN SHIFTING INTO DRIVE, THE MOTOR WOULD JERK VIOLENTLY. FINALLY, WHEN DRIVING AND DEPRESSING THE BRAKE PEDAL TO COME TO A STOP, THE BRAKE PEDAL SEIZED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE CRAIN HYUNDAI DEALER (LOCATED IN NORTH LITTLE ROCK, AR) WHERE IT WAS DIAGNOSED THAT METAL SHAVINGS WERE FOUND IN THE MOTOR AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V359000 (PARKING BRAKE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WARRANTY HAD EXPIRED. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013483August 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE DRIVING VARIOUS SLOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER MAKING A RIGHT TURN, USUALLY DIRECTLY AFTER STOPPING AT A STOP SIGN. RANCHO GRANDE MOTORS OF SAN LUIS OBISPO, CALIFORNIA WAS MADE AWARE OF THE ISSUE, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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