Hyundai Sonata Complaints (2014)

778 consumer complaints on file.

#10643172October 7, 2014
VEHICLE SPEED CONTROL, SEATS, FUEL/PROPULSION SYSTEM, STRUCTURE
1) THE MILES PER GALLON READING IS UNPREDICTABLE ITS ADVERTISED TO GIVE AROUND 27 COMBINED BUT I HAVE NEVER REACHED THAT 27 MPG, THOUGH I DRIVE IN LOW RPM ) THE VEHICLE DOES NOT SLOW DOWN FOR LONG DISTANCE EVEN AFTER RELEASING THE GAS PEDAL RESULTING IN ABRUPT BRAKING IN LIEU OF GRADUAL BRAKING IN STOP & GO TRAFFIC 2) THE DRIVERS SIDE SEAT MALFUNCTIONED AT AROUND 15,000 MILES 3) THE CAR HAS A LEAK FROM 1000 MILES ONWARDS BUT THE SERVICE CENTER REFUSES TO HELP, I CALLED HYUNDAI THEY ADVISE ME TO CALL THE SERVICE CENTER, I FEEL AS IF AFTER A VALUABLE INVESTMENT THERE'S NO CUSTOMER SATISFACTION OR CUSTOMER REDRESSED PROCESS. 4) LACK OF CORPORATE SERVICE DEPARTMENT THAT CAN ANSWER WARRANTY RELATED QUESTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633275September 15, 2014
FUEL/PROPULSION SYSTEM
WHEN STARTING THE CAR, THE "MPG" METER DECREASE ABOUT 1/8 PERCENT EVERY SINGLE TIME I START THE CAR. DAVE NEVER RECEIVED SERVICES FOR SALES, SERVICES, OWNERS PLUS AND HYUNDAI REFUSED ASSISTANCE BECAUSE THEY SAID YOU WILL NEVER RECEIVE SERVICES UNTIL YOUR CAR RUNS 7,000 MILES FOR "ANY" SERVICES OR PAY RIGHT THEN AND THERE $100 - 115/HOUR TO 'DRIVE-IN' THEIR SERVICES! ALL HYUNDAI WERE RUDE AND BIAS AND I WILL SEND A LETTER TO THE FTA FEDERAL AGENCIES IN THE UNITED STATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631400September 7, 2014
FUEL/PROPULSION SYSTEM
CAR IS ADVERTISED TO GET 25MPG CITY AND 35MPG HIGHWAY WITH A COMBINED RATING OF 27MPG. I AM DRIVING 50-55 MILES PER DAY ON THE HIGHWAY AND 10 MILES IN THE CITY. I DRIVE THIS VEHICLE THE SIMILAR TO MY PREVIOUS CAR. I AM USING LOW RPM ACCELERATION AND MAINTAINING A CONSISTENT SPEED ON THE HIGHWAY. MY CARS MPG IS AVERAGING 27.5MPG FOR AT LEAST 3500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630944September 5, 2014
STEERING, POWER TRAIN, SUSPENSION, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,851. MAILED OUT 11/12/14 CONSUMER REQUEST*LJ UPDATED 03/17/15*LJ UPDATED 08/28/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630394September 3, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE, IT BEGAN TO ROLL AWAY INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A WOODEN POST AND THE AIR BAG FAILED TO DEPLOY. THE CONTACT MENTIONED THAT WHILE ATTEMPTING TO STOP THE VEHICLE HE SUSTAINED A CRACKED VERTEBRAE AND TAIL BONE, BROKEN HIP AND BRUISED KNEE. A POLICE REPORT WAS FILED. THE CONTACT S THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V434000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10630203September 2, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
AS RPTD TO HYUNDAI MOTOR AMER. (HMA) VIA CUST. CARE LINE & PRELIMINARY INVESTIGATION RPT. VEHICLE: 2014 HYUNDAI SONATA SE 2.0T SEDAN DETAILS OF INCIDENT: INCIDENT OCCURRED WHILE PARKING THE VEHICLE IN PARKING LOT. PARKING SPOT: PERPENDICULAR PARKING (PARK BETWEEN PAINTED LINES) CURB, SHRUBBERY AND WALL IN FRONT OF SPOT (IN THAT ORDER). APPROACHED PARKING SPOT, TOWARD FRONT OF PARKING SPOT APPLIED BRAKE. UPON APPLICATION OF THE BRAKE THE VEHICLE SUDDENLY LURCHED FORWARD --- FELT LIKE IT WAS FLYING --- WENT FORWARD AND OVER THE CURB AND STOPPED IN THE SHRUBBERY BEFORE THE WALL (DID NOT HIT THE WALL). SEAT BELT PREVENTED INJURY (HEAD MOVEMENT ONLY). FYI, NO AIRBAG DEPLOYMENT (GIVEN SITUATION I WOULD NOT EXPECT DEPLOYMENT). AFTER LANDING IN SHRUBBERY, REVERSED VEHICLE OUT AND BACK INTO PARKING SPOT. DAMAGE TO VEHICLE APPEARS TO BE ALL FRONT END (BUMPER, FENDERS, HOOD, UNDER FRONT END, POSSIBLY ENGINE). THERE IS SIGNIFICANT DAMAGE TO FRONT OF VEHICLE. AUG 4, 2014: RPTD TO CUST. CARE. AUG 11, 2014: HMA RECEIVED COMPLETED PIR PACKET & VEHICLE TOWED TO LOCAL DEALER. AUG 18, 2014: TOLD (BY SERVICE ADVISOR) VEHICLE PICKED UP FROM DEALER ON AUG 14, 2014 FOR 3RD PARTY ENGINEERING INSPECTION. HOWEVER, OWNER'S INSURER CONDUCTED CLAIMS EVALUATION ON AUG 15, 2014 AT SAME DEALER. AUG 20, 2014: 3RD PARTY INSPECTOR CALLED OWNER TRYING TO LOCATE VEHICLE. HYUNDAI CASE WORKER AND LOCAL SERVICE ADVISOR UNABLE TO LOCATE VEHICLE. AUG 25, 2014: 3RD PARTY INSPECTOR COMMITTED TO FIND CAR (ESTIMATED INSPECTION AND RELEASE DATE AUG 27, 2014). AUG 27, 2014: 3RD PARTY INSPECTOR FOUND CAR IN LOCAL DEALER'S SERVICE LOT (VEHICLE WAS LOST' FOR 2 WEEKS). 3RD PARTY INSPECTION COMPLETED SEP 2, 2014 AND VEHICLE RELEASED FOR BODY WORK REPAIRS. 3RD PARTY INSPECTOR WAS NOT AUTHORIZED TO PROVIDE ANY INFORMATION ON FINDINGS OF INSPECTION, EXPECTED TURNAROUND OF HMA REVIEW IS AN ADDITIONAL 2 WEEKS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10629716August 31, 2014
SEAT BELTS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I NOTICED THAT MY BLINKERS WERE WORKING BUT I COULD NOT HEAR THEM AND MY SEAT BELT DID THE SAME. I WENT TO THE MORGAN HYUNDAI DEALERSHIP. THEY FOUND THAT THE VEHICLE WAS NOT MAKING CHIME SOUNDS CAUSED BY INSUFFICIENT VOLUME COMING FROM CHIME IN BCM.THEY ORDERED THE MODULE TO CORRECT AND REPLACED IT A FEW DAYS LATER. WHEN I LEFT THE DEALERSHIP I COULD NOT TELL ANY DIFFERENCE IN THE CHIME SOUND. SO I THOUGHT IT MIGHT BE MY HEARING AND SCHEDULED AN APOINTMENT WITH AND EAR DOCTOR. I EXPLAINED TO HIM WHAT WAS HAPPENING. HE TESTED ME AND SAID THAT I DID HAVE SOME DIFFICULTY IN HEARING HIGH PITCH SOUNDS BUT THAT IT WAS NOT BAD ENOUGH TO HAVE HEARING AIDS. HE WENT OUT TO MY CAR AND LISTENED TO THE CAR CHIME AND SAID THAT HE HAD GOOD HEARING FOR HIS AGE AND HE WAS ALSO HAVING DIFFFICULTY HEARING IT. SO I LEFT HIS OFFICE AND WENT BACK TO THE DEALERSHIP. I WAS MET BY A VERY YOUNG LADY AND SHE SAID THAT SHE COULD HEAR IT BUT IT WAS NOT VERY LOUD. SHE THEN GOT AN ELDERLY MAN THAT WORKED THERE TO LISTED AND HE HAD THE SAME PROBLEM AS I DID. THEN WE GOT A MIDDLE AGE WOMAN SALES PERSON TO LISTEN AND SHE HAD DIFFICULTY ALSO. THEN THEY GOT THE KEYS FOR FOUR 2014 SONATAS AND TRIED THEM ALL OF THEM FAILED THE TEST. SO AS A LAST RESORT WE GOT THE KEYS ON A 2015 SONATA AND WE COULD HEAR IT FINE. THEY SAID THAT THEY WOULD CONTACT HYUNDAI TO SEE IF THIS IS SOMETHING THAT WILL BE RECALLED OR IF THEY HAVE HAD ANY OTHER COMPLAINTS. IT CONCERNS ME BECAUSE I AM USE TO HEARING THE CHIME WHEN I PUT MY KEYS IN MY CAR AND IF FIXED MAY CAUSE ME FROM HAVING AN ACCIDENT WITH OUT MY SEAT BELT ON. PLEASE LET ME KNOW IF YALL ARE HAVING THIS PROBLEM ANYWHERE ELSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627349August 22, 2014
ELECTRICAL SYSTEM, ENGINE
AFTER JUST TWO MONTHS OF OWNERSHIP, THIS SONATA HYBRID WOULDN'T START (FOR THE SECOND TIME). HAD IT TOWED TO THE DEALERSHIP. AFTER 15 DAYS (TOTAL SO FAR FOR BOTH INCIDENTS) THE DEALERSHIP STILL HAS NO IDEA WHAT'S WRONG WITH IT OR HOW TO FIX IT. IT SEEMS TO BE SOMETHING RELATED TO THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618706August 4, 2014
STEERING
THIS CAR IS DIFFICULT TO STEER ON THE HIGHWAY. THE CARS DRIFTS TO THE LEFT AND RIGHT AND IS DIFFICULT TO STEER IN A STRAIGHT LINE. CONSTANT CORRECTION OF THE STEERING WHEEL IS REQUIRED. THE CONTROL MOST DIFFICULT ON MILLED PAVEMENT AND IS VARIABLE DEPENDING ON ROAD SURFACE. MY FIRST THOUGHTS WERE THAT THE TIRES WERE AN ISSUE AFTER READING OTHERS COMMENTS IT APPEARS THERE ARE OTHER ISSUES. IT WILL BE INTERESTING TO SEE HOW THIS EFFECTS WINTER DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617645July 30, 2014
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING ON THE FREEWAY AT ABOUT 60MPH, 100 DEGREES OUTSIDE, A/C ON LOW INSIDE THE CAR (NO A/C VENTS IN THE REAR OF VEHICLE), I HEAR A LOUD POP. I THOUGHT A TIRE BLEW. I LOOKED IN THE REAR VIEW MIRROR TO SEE THE BACK WINDOW SHATTERED YET STILL IN PLACE AS IT'S SAFETY GLASS. WITH EACH BUMP IN THE ROAD THE GLASS BEGAN TO FALL INTO THE CAR. MY CAR HAS 5340 MILES ON IT. I HAD NO CHIPS IN THE GLASS. THIS COULD HAVE BEEN A TERRIBLE SITUATION HAD I HAD A REAR FACING BABY SEAT IN THE CAR WITH AN INFANT. OR REAR PASSENGERS OR BEEN SO STARTLED BY THE SITUATION IT CAUSED AN ACCIDENT. NONE OF THESE THINGS HAPPENED, FORTUNATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611070July 16, 2014
STEERING
THIS CAR IS DIFFICULT TO STEER ON THE HIGHWAY. THE CARS DRIFTS TO THE LEFT AND RIGHT AND IS DIFFICULT TO STEER IN A STRAIGHT LINE. CONSTANT CORRECTION OF THE STEERING WHEEL IS REQUIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605093June 22, 2014
UNKNOWN OR OTHER, CHILD SEAT
I WAS DISGUSTED TO SEE THE CURRENTLY PLAYING HYUNDAI SONATA COMMERCIAL IN WHICH AN ADULT MAN IS ILLEGALLY AND DANGEROUSLY DRIVING THROUGH A PARKING LOT WITH A CHILD IN THE BACK SEAT. AS THE CAR STOPS IT IS APPARENT THAT THE BEHAVIOR IS A GAME WHICH IS THEN REPEATED. I AM NOT SURE IF IT IS THE PURPOSE OF THE HYUNDAI ORGANIZATION TO PROMOTE CHILD ENDANGERMENT OR THEY ARE JUST SICK. . CAN YOU DO ANYTHING TO STOP THIS COMMERCIAL, SPECIFICALLY, AND PREVENT SIMILAR COMMERCIALS WHICH MIGHT DEMONSTRATE HARMFUL ACTION AGAINST CHILDREN IN THE FUTURE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598646June 16, 2014
SEAT BELTS
MY HUSBAND AND I PURCHASED A 2014 HYUNDAI SONATA ON MAY 31ST. ON JUNE 15TH, I WAS SITTING IN A PARKING LOT WAITING ON MY HUSBAND, AND I REACHED INTO THE BACK SEAT TO HAND MY ONE YEAR OLD A TOY. WHEN I REACHED BACK, MY SEAT BELT SNAPPED AND BROKE FROM THE CONNECTING POINT ON THE FLOOR BOARD. MY HUSBAND TOOK IT ON TO HYUNDAI AND THEY HAVE STATED THEY ARE UNSURE AS TO WHY IT SNAPPED. MY HUSBAND WENT BACK TO GET THE VEHICLE AND THE SERVICE TECH STATED THAT IT STILL WASN'T FIXED. HE STATED THAT WHEN IT WAS INITIALLY FIXED AND SOMEONE SAT IN THE SEAT AND TURNED IT SNAPPED AGAIN. OUR VEHICLE IS STILL IN THE SHOP WAITING TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595301May 31, 2014
STEERING
NO ACCIDENTS WITH VEHICLE AT THIS TIME. WE PURCHASED ON A MONDAY, MAY 26TH, AND I HAD NOT DRIVEN THE CAR ON THE INTERSTATE WHEN TESTING, ACTUALLY I DID NOT DRIVE THE VEHICLE, MY WIFE DID SINCE IT IS HER CAR. WHEN DRIVING THE SONATA FOR THE FIRST TIME THREE DAYS LATER, MAY 28TH, I NOTICED ON THE INTERSTATE, 55-70 MPH, THE CAR DRIFTS AND HAS TO BE CONTINUOUSLY CORRECTED LEFT AND RIGHT. DOING FURTHER RESEARCH ON THE INTERNET, THIS SEEMS TO HAVE BEEN AN ISSUE IN THE PAST MODEL YEARS AND NOT CORRECTED BY HYUNDAI. I AM 58 YEARS OLD, A CAR NUT, AND HAVE WORKED ON MY VEHICLES AS WELL AS TOTALLY RESTORED A 67 GTO AND I HAVE NEVER EXPERIENCE A NEW VEHICLE WITH THIS TYPE OF STEERING PROBLEM. I CONTACTED THE DEALER'S SERVICE MANAGER AND HIS RESPONSE TO MY QUESTION WAS THAT THIS IS NORMAL FOR THE CAR WITH ELECTRIC STEERING AND THERE IS NO ADJUSTMENT. I HAVE DIRECTED MY WIFE TO BE CAUTIOUS DURING RAIN UNTIL WE HAVE EXPERIENCED HOW THE CAR HANDLES WATER BUILDUP ON THE ROAD SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587231May 8, 2014
POWER TRAIN
ON MAY 7,2014 THE SONATA WAS LEAKING TRANSMISSION FLUID ON MY GARAGE FLOOR. THIS VEHICLE IS ONLY TWO WEEKS OLD AND ABOUT 700 MILES ON IT. WHEN O'BRIEN HYUNDAI TOWED IT TO URBANA,ILLINOIS. THE SERVICE MANAGER TOLD ME THE TRANSMISSION HAD LEAKED ONE QUART OF TRANSMISSION FLUID. HE ALSO STATED ONE OF THE PORTS HAD NOT BEEN SEALED AT THE FACTORY. WHEN PRESSED HE TOLD ME THE TRANSMISSION FLUID COULD HAVE CAUGHT ON FIRE. HE ALSO STATED WHEN THE CAR RAN OUT OF FLUID IT WOULD JUST LOCK UP. FRIGHTENING THOUGHT OF THE CAR WAS TRAVELING 70 MPH. THANKS FOR YOUR TIME IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579075April 11, 2014
STEERING, SUSPENSION
THE NEW SONATA IS A SAFETY HAZARD WHEN DRIVING DOWN THE FREEWAY. IT WILL NOT STAY IN A STRAIGHT LINE. IT IS CONSTANTLY MOVING OR FADING RIGHT TO LEFT. HYUNDAI DEALERSHIP RESPONDS ITS BUILT TO GO TO THE RIGHT INCASE YOU FALL ASLEEP. I HAVE DONE SOME RESEARCH TO FIND THE SONATA HAS HAD A LONG HISTORY OF THIS SAME PROBLEM SINCE 2011. THE DEALERSHIP SAYS ITS THE ELECTRIC POWER STEERING PUMP. WELL AT HIGH SPEEDS ITS HARD TO HANDLE AND THE REACTION TIME IS MORE DIFFICULT TO COMPENSATE THE RIGHT AND LEFT MOVEMENT. I WILL BE TAKING INTO A SECOND HYUNDAI DEALERSHIP NEXT MONDAY SO THEY CAN EVALUATE IT. THESE SONATA'S REALLY NEED TO BE LOOKED AT. IF DRIVING AT HIGH SPEEDS THEY MOVE INTO THE OTHER LANE AND THAT IS A MAJOR CONCERN THAT HYUNDAI IS NOT LOOKING AT. THE ONLY THING THE FIRST DEALERSHIP DID WAS CHECK AIR IN TIRES AND TORQUE THE SUSPENSION AS WELL AS HOOK UP A COMPUTER TO THE STEERING ASSEMBLY AND TES THE STEERING MODES. WHICH SONATA HAS NORMAL, SOFT AND SPORT. THE FADE TO RIGHT AND LEFT HAPPENS IN ALL MODES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565215February 20, 2014
SERVICE BRAKES
AS I WAS LEAVING MY PARKING SPACE AND APPROACHING THE INTERSECTION AND STOP SIGN, I PRESSED THE BRAKES AND THE VEHICLE FAILED TO STOP. I PRESSED BRAKES AGAIN AND THE CAR FAILED TO STOP AGAIN. I PUT THE CAR IN PARK AND THE CAR STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560196January 16, 2014
ELECTRICAL SYSTEM
CAR BATTERY GOES DEAD,UNABLE TO START CAR, COULD HAPPEN AT ANY TIME. THIS HAS HAPPENED 3 TIMES. THE DEALER HAS NO IDEA WHY. EVEN HYUNDAI CORP DOES NOT HAVE ANY ANSWERS. THE CAR HAS BEEN BACK TO THE DEALER FOR DAYS AT A TIME WITH NO RESOLUTION. I FEEL THIS IS A SAFETY CONCERN BECAUSE THE CAR CAN LEAVE YOU STRANDED, IT IS SO UNRELIABLE. THIS IS A 2014 SONATA. I SEE MANY PROBLEMS ON THE INTERNET FOR THIS PROBLEM WITH HYUNDAI CARS. IT APPEARS TO BE ASSOCIATED WITH CARS WITH "PUSH TO START". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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