Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11307193February 5, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING AT 5 MPH MAKING A TURN THE VEHICLE STALLED AND RESTARTED WITHOUT WARNING. THERE WAS AN ABNORMAL POPPING SOUND DETECTED. IN ADDITION, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE SPARK PLUGS FAILED AND THAT AN ENGINE FAULT WAS DETECTED. THE CONTACT CALLED SOUTHERN STATES HYUNDAI OF RALEIGH (2511 WAKE FOREST RD, RALEIGH, NC 27609 (919) 839-7481), AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 82,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307240February 5, 2020
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ENGAGED AND CHANGING LANES, THE VEHICLE INDEPENDENTLY SLOWED WITHOUT WARNING. THE CONTACT CALLED KEY HYUNDAI OF SALEM 470 S BROADWAY, SALEM, NH 03079 (603) 841-3099, HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300118January 17, 2020
STEERING
ON 01/16/2020 AS I WAS LEAVING WORK PARKING LOT MY STEERING SEIZED UP. THE POWER STEERING LIGHT AND TRACTION CONTROL LIGHTS CAME ON. IT TOOK ABOUT 1 MINUTE TO GET STEERING WHEEL TO MOVE AT ALL, MANAGED TO GET BACK IN PARKING LOT (BARELY) AND SHUT CAR OFF AND RESTARTED IT. MY POWER STEERING WAS BACK AND INDICATOR LIGHT WERE GONE. I'M GOING TO DEALERSHIP TOMORROW. ( WILL UPDATE) HAD THIS HAPPENED AT A NORMAL SPEED FOR DIVING, IT WOULD HAVE BEEN VERY DANGEROUS! NOW, I AM AFRAID TO DRIVE MY ONLY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299693January 16, 2020
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
ISSUE #1 BRAKES MAKING A WIERD SQUALLING SOUND WHEN WE APPLY THE BRAKES AT VARIOUS TIMES DRIVING . WE BROUGHT OUR 2017 SONATA HYBRID NUMEROUS TIMES WITHOUT ANY FIX ! SERIOUS SAFETY ISSUE ! ISSUE #2 WEI BROUGHT OUR 2017 HYUNDAI SONATA WITH ONLY 14,000 MILES TO SERVICE DEPT. AT HYUNDAI TO INSPECT TIRES & BRAKES & OIL CHANGE BEFORE LEAVING ON OUR LONG TRIP TO MIAMI . EVERYTHING CHECKED OUT OK ! WE DROVE 2/3 OF WAY ON I-75 HIGHWAY & ONLY STOPPED ONCE FOR GAS . WE NOTICED A THUMPING SOUND & OUR CAR STARTED "PULLING TO THE RIGHT". WE THOUGHT IT WAS A FLAT TIRE & STOPPED AT THE NEXT REST AREA TO INSPECT TIRES FOR PROPER PSI INFLATION...ALL TIRES CHECKED OUT OK?? THERE WAS NO "WARNING LIGHTS ON " SO WE GOT BACK ONTO I-75 & WE REALLY GOT NERVOUS AS THE SHAKING REALLY GOT WORSE AS WE DROVE ON. WE SLOWED DOWN TO 40 MPH. WITH FLASHERS ON. WE CALLED ROADSIDE ASSISTANCE FOR DIRECTIONS TO NEAREST HYUNDAI DEALERSHIP. WE SLOWLY MADE IT TO RICK CASE HYUNDAI WHO INSPECTED OUR CAR & WERE "SHOCKINGLY TOLD THAT THE (2) RIGHT SIDE TIRES EXPERIENCED "BELT SEPERATIONS " & THEY HAD TO BE REPLACED IMMEDIATELY WITH A NEW WHEEL ALIGNMENT (OVER $ 500). TECH SAID ! WOW THAT LOOKS LIKE TWO MANUFACTURER DEFECTIVE TIRES ! WE CARRIED 2 TIRES BACK TTO OUR LOCAL HYUNDAI SERVICE DEPT IN NPR & WILL TRY TO GET REIMBURSED BY HANKOOK ! THIS IS A "SERIOUS SAFETY ISSUE " WITH THESE TIRES AS WE HAVE READ ALL THE COMPLAINTS ABOUT THESE MODEL TIRES. WE WOULD LIKE TO REPLACE THE OTHER (2) TIRES THAT ARE STILL ON VEHICLE WITH THESE MAJOR SAFETY ISSUES ! MY WIFE & I DONT FEEL SAFE WITH THE TIRES & BRAKES CONCERNS !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299316January 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, STEERING
ON 7/17/19 MY CAR LOST POWER WHILE DRIVING ON CITY STREET. UNABLE TO STEER OR CONTROL VEHICLE. TOOK TO DEALER WHO SAID THERE WERE NO ERROR CODES SHOWN AND THAT IT WAS THE ELECTRIC OIL PUMP. ON 8/12/19, THE SAME THING HAPPENED WHILE DRIVING ON EXPRESSWAY. COMPLETE POWER FAILURE WHILE VEHICLE WAS IN MOTION. UNABLE TO STEER OR CONTROL CAR. TOOK BACK TO DEALER. AGAIN, NO ERROR CODES FOUND. THEY LATER CLAIMED THAT A RELAY HAD MELTED AND THAT WAS THE PROBLEM. ON 12/28/19, AGAIN DRIVING 70MPH ON BUSY EXPRESSWAY, VEHICLE LOST ALL POWER AND I WAS UNABLE TO STEER CAR. TOOK TO DEALER ON 12/29 AFTER IT HAPPENED A SECOND TIME IN TWO DAYS. THERE WERE UNABLE TO LOOK AT VEHICLE THAT DAY AND TOLD ME TO BRING BACK NEXT DAY. IT STALLED AGAIN WHILE I WAS LEAVING PARKING LOT, I ASKED THE MAINTENANCE TECH TO COME AND LOOK TO SEE WHAT WAS HAPPENING, HE REFUSED. DROPPED CAR OFF ON 12/30. ON 1/2/20, DEALER CALLED TO SAY NO ERROR CODES FOUND, AFTER DRIVING 100 PLUS MILES, WERE UNABLE TO DETERMINE CAUSE OF PROBLEM AND I SHOULD PICK UP MY VEHICLE. I EXPLAINED THIS IS UNACCEPTABLE. THEY CALLED ME BACK LATER CLAIMING IT IS THE ELECTRIC STEERING COLUMN PORTION OF MOTOR CONTROL POWER STEERING RACK AND WANT $1800 TO FIX. THIS IS A MAJOR SAFETY ISSUE, LOOSING COMPLETE POWER AND ABILITY TO STEER WHILE DRIVING. DEALER HAS DONE NOTHING TO REASSURE ME THAT THIS IS THE ACTUAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299023January 13, 2020
STRUCTURE:BODY
I HAVE A 2017 SONATA WITH 93000 MILES, THE PAINT ON THE ROOF, DIRECTLY ABOVE THE WINDSHIELD HAS STARTED TO PEEL OFF ALL THE WAY TO BARE METAL. AT FIRST IT WAS ABOUT ONE INCH CHIPS THAT WERE PEELING AWAY. RECENTLY AFTER A HARD RAIN A LARGE CHUNK OF PAINT CAME OFF. I HAVE SEEN OTHER SONATAS WITH THE SAME PROBLEM. ALL OF THE CARS THAT I'VE SEEN WITH THIS PROBLEM ARE WHITE IN COLOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296774January 2, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I HAD EXPERIENCED PROBLEMS WITH THE BRAKES MAKING NOISE AND NOT REACTING TIMELY THROUGHOUT 2019 BEFORE KNOWLEDGE OF A RECALL. ON 5/15/19 I WENT TO HYUNDAI SERVICES FOR A ROUTINE OIL CHANGE. HYUNDAI INFORMED ME THAT THERE WAS A RECALL, WHICH I NOW KNOW TO BE SERVICE CAMPAIGN 953, AND THAT THEY NEEDED A SOFTWARE UPDATE TO RESOLVE THE ISSUE. ON MY DRIVE HOME AFTER THE SOFTWARE UPDATE WAS SUPPOSEDLY CORRECTED, MY CHECK ENGINE LIGHT STARTED FLASHING AND MY CAR WOULD NOT ACCELERATE, WAS JERKING, AND WAS STOPPING IN THE MIDDLE OF THE ROAD. THIS OCCURRED IN A RESIDENTIAL AREA ON A CITY STREET. I IMMEDIATELY CALLED AND BROUGHT THE CAR BACK IN. FIVE DAYS LATER ON 5/20/19, I EXPERIENCED THE SAME ISSUE. ON OR ABOUT 7/26/19, MY POWER STEERING BEGAN MALFUNCTIONING AND MY STEERING WHEEL WOULD LOCK IF I TURNED MY STEERING WHEEL AT ALL. THE ONLY WAY TO UNDO THIS WAS BY RESTARTING THE CAR, AND IT WOULD JUST HAPPEN AGAIN. THE STEERING WHEEL LOCKED ON CITY STREETS. I TOOK MY CAR INTO HYUNDAI SERVICES ON 7/26/19, AND IT TOOK THEM UNTIL 8/12/19 TO FINALLY RESOLVE THE ISSUE BY REPLACING THE WHOLE STEERING COLUMN AND HOUSING. DURING THIS TIME PERIOD, HYUNDAI REPEATEDLY RETURNED THE CAR TO ME AND CLAIMED THE ISSUE WAS RESOLVED BUT THE ISSUE KEPT REOCCURRING. ON 12/28/19, THE CHECK ENGINE LIGHT BEGAN FLASHING AGAIN WITH THE EXACT SAME PROBLEMS EXPERIENCED 5/15/19 AND 5/20/19. THE CHECK ENGINE LIGHT APPEARED AS SOON AS I EXITED THE INTERSTATE AND WAS DRIVING ON A CITY STREET. MY CAR WAS RETURNED TO ME ON 12/31/19.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292536January 2, 2020
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), STEERING
ON NOVEMBER 23, 2019 I STARTED MY CAR AND PROCEEDED TO BACK OUT OF MY DRIVE WAY. MY POWER STEERING LOCKED, THE LIGHT CAME ON ALONG WITH MY TRACTION CONTROL LIGHT. I HAD TO FORCE MY STEERING WHEEL TO TURN MY CAR BACK INTO MY DRIVEWAY TO GET IT OFF THE ROADWAY. I TURNED MY CAR OFF, AND BACK ON AND LIGHTS DISAPPEARED AND I HAD CONTROL AGAIN. A FEW WEEKS LATER, DRIVING DOWN THE ROAD MY STEERING GOT TIGHT AND FOUGHT MY CAR TO GET IT HOME. I GOT IT TOWED TO THE DEALERSHIP. THEY TOLD ME THE WHOLE POWER STEERING COLUMN HAD TO BE REPLACED. THERE WAS ALSO A RECALL ON A CLICKING NOISE I HAD BEEN HEARING FOR A FEW MONTHS IN THE STEERING COLUMN. THEY REFUSED TO THINK IT WAS THERE PROBLEM. TODAY JANUARY 2, 2020 I WAS DRIVING ON A STRAIGHT ROAD, GOING 55 MILES PER HOUR. TRACTION CONTROL LIGHT CAME ON AND POWER STEERING. I LOST CONTROL OF STEERING MY CAR. I HAD JUST ENOUGH TIME TO GET MY CAR OFF THE ROAD TO AVOID GETTING HIT. I TURNED THE CAR OFF, AND THE LIGHTS SEIZED. THIS CAR IS VERY UNSAFE TO DRIVE AND HYUNDAI IS DOING NOTHING TO FIX THE PROBLEM OTHER THAN GIVING EXPENSIVE BILLS TO FIX. THE CAR IS NOT EVEN 3 YEARS OLD, THERE SHOULD NOT BE THIS MANY PROBLEMS ALREADY. ALSO PAINT IS RANDOMLY PEELING ON THE ROOF AND HOOD OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296611January 2, 2020
STEERING
I WAS DRIVING ON THE FREEWAY WHEN SUDDENLY MY STEERING WHEEL LOCKED UP. I WAS UNABLE TO SWITCH LANES OR MERGE OFF THE FREEWAY. THIS HAS HAPPENED ABOUT 2 MORE TIMES SINCE THE FIRST INCIDENT AND HYUNDAI SAYS THEY ARE UNABLE TO DUPLICATE THE PROBLEM. THEY ALSO WILL NOT GIVE ME A LOANER CAR UNTIL THEY CAN RESOLVE THE ISSUE. UNTIL THEN I GUESS I WILL CONTINUE TO DRIVE MY UNSAFE VEHICLE AND HOPE SOMETHING DOES NOT HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290387December 20, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN IT SNOWED, THE ANTI-LOCK BRAKE SYSTEM ENGAGED, THE VEHICLE PULSATED, AND TOOK 30 TO 50 SECONDS TO STOP. THE CONTACT HAD NO CONTROL OVER THE VEHICLE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE DRIVING MORE THAN 10 MPH IN THE SNOW. CLASSIC HYUNDAI (8460 TYLER BLVD, MENTOR, OH 44060, (440) 266-6777) STATED THAT WAS HOW THE VEHICLES WERE CURRENTLY DESIGNED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT IF THE DEALER INDICATED THAT THE VEHICLE WAS DESIGNED THAT WAY, THEN THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289996December 19, 2019
UNKNOWN OR OTHER
TRUCK LATCH INITIALLY WOULD NOT OPEN WITH OUT THE KEY OR DASHBOARD OPTION NOW WILL NOT REMAIN CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287127December 5, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, A NOTICE WAS SHOWN ON THE DASHBOARD THAT THE HYBRID SYSTEM AND CRUISE CONTROL SYSTEM WERE NO LONGER FUNCTIONAL. THE VEHICLE THEN STARTED TO ACCELERATE, UPHILL, WITHOUT THE GAS PEDAL BEING ENGAGED. THE VEHICLE WAS TAKEN OFF THE HIGHWAY AND WHEN COMING TO A NEAR COMPLETE STOP THE VEHICLE STOPPED WORKING COMPLETELY. AFTER RESTARTING THE VEHICLE AND DRIVING IT TO A SAFE PLACE TO PARK A NOTICE INDICATED THE BREAKS WERE NO LONGER FUNCTIONAL. THE CAR WAS SUBSEQUENTLY TOWED. THE VEHICLE HAS HAD NUMEROUS REPAIRS SINCE AND IS STILL EXPERIENCING THE SAME ISSUE(S) AS OF 12/05/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286593December 3, 2019
UNKNOWN OR OTHER
MY TRUNK LATCH MECANISUM BROKE AND IT WAS TROUBLING TO THINK THAT MY PURSE OR LUGGAGE WAS IN IT OR I COULD NOT GET TO MY MEDS OR A SPARE TIRE IN THE EVENT IT WAS NEEDED. THERE IS NO WAY TO GET INTO THE LOCKED TRUNK ACCEPT TO TAKE THE ENTIRE BACK SEAT OUT UNLIKE MOST CARS WHERE YOU CAN PULL A LATCH ON THE BACK OF THE REAR SEAT AND BRING THE SEAT DOWN. I HAVE WHAT IS CALLED THE "SMART TRUNK" THAT OPENS WITHOUT THE USE OF A KEY IF YOU ARE STANDING IN FRONT OF IT. I HAD TO PUT OUT JUST UNDER $500.00 TO GET INTO THE TRUNK AND REPAIR THE LATCH. I DO HOPE THAT YOU CAN DO A SAFETY RECALL ON THE LATCH SOON. THIS HAPPENED TO ME AND I WAS NOT AT HOME AND I HAD TO WAIT TO GET AN APPOINTMENT AT THE DEALERSHIP TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283094December 1, 2019
STEERING
AT INTERSTATE SPEEDS THE STEERING WHEEL STICKS AT THE CENTER POSITION. WHEN IT UNSTICKS THE VEHICLE WANDERS TO THE LEFT OR RIGHT SO YOU TEND TO WANDER BACK AND FORTH TO GO STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282959November 30, 2019
STEERING
WHILE DRIVING THE VEHICLE ON A CITY STREET, I ATTEMPTED TO MAKE A RIGHT TURN AND EXPERIENCED GREAT DIFFICULTY IN TURNING THE STEERING WHEEL. I THEN STARTED A LEFT TURN AND EXPERIENCED THE SAME. I IMMEDIATELY DROVE THE VEHICLE HOME. I FEEL THAT IT WOULD BE VERY DANGEROUS TO CONTINUE DRIVING THIS VEHICLE. THIS SHOULD BE INVESTIGATED IMMEDIATELY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282244November 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 65 MPH, THE SAFETY MODE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO EXCEED 60 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAM HYUNDAI (LOCATED AT 22514 THREE NOTCH RD, LEXINGTON PARK, MD 20653, (301) 880-4120) WHERE IT WAS DETERMINED THAT METAL SHAVINGS WERE FOUND AND THE ENGINE NEEDED TO BE REPLACED. AFTER FOUR MONTHS OF THE VEHICLE BEING SERVICED AT THE DEALER, THE CONTACT WAS INFORMED THAT THE WIRING WAS CHANGED; HOWEVER, THE ENGINE WAS NOT REPLACED. ON NOVEMBER 8, 2019, WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE AND THE SAFETY MODE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT DUE TO THE OIL CONSUMPTION, THE ENGINE NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT NEEDED TO DRIVE 1,000 MILES AND THEN CHECK THE OIL CONSUMPTION. THE FAILURE RECURRED ON NOVEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281800November 22, 2019
ENGINE
VEHICLE IS BURNING TO MUCH OIL OVER 2 QUARTS EVERY 3000 MILES HAVE CAR SERVICED AT DEALER EVERY 3000 MILES NO SMOKE NO LEAKS CAR ONLY HAS 58000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281210November 19, 2019
ENGINE
2017 HYUNDAI SONATA SHUT DOWN WHEN I CAME TO A STOP LIGHT. STARTED CAR BACK UP AND DROVE 5MILES HOME. THE SECOND TIME IT SHUT DOWN WERE THE NEXT DAY , DRIVING MY CAR CAME TO A COMPLETE STOP AND CAR SHUT DOWN. I STARTED CAT BACK UP DROVE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280186November 14, 2019
SERVICE BRAKES
DRIVING DOWN THE GRAPEVINE N MY CAR STARTED SHAKING WHEN I PRESSED ON THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279307November 10, 2019
EXTERIOR LIGHTING
HEADLIGHTS(LOW BEAM) ON LIMTED MODEL HAS A DARK LINE AND TWO NOTCHES. DIFFICULT TO SEE PROPERLY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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