Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#11434121September 23, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while her son was in traffic, the vehicle stalled with the check engine warning light illuminated. The contact’s son was able to restart the vehicle and drove the vehicle home. When the contact drove the vehicle, she stated that an abnormal grinding sound was coming from the vehicle while driving up an incline. The contact stated that the check engine warning light illuminated on the vehicle during the failure. Due to the failure, the contact had the vehicle towed to the dealer to have the vehicle serviced for NHTSA Campaign Number: 20V121000 (Fuel System, Gasoline). The dealer then called the contact and informed her that a diagnostic test needed to be performed on the vehicle prior to the recall repair. The contact refused to pay for a diagnostic test and instructed the dealer to only repair the recall on the vehicle. Since that call, the contact had called the dealer on multiple occasions but had yet to receive a response. The manufacturer had yet to be notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 96,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434150September 23, 2021
UNKNOWN OR OTHER
They failed to fix my recall, they handed my receipt stating it was done. It was a recent recall. I was very upset because they failed to fix my issue and lied to me about it!!! So I have text and emails about their false fixed recalls. Very disappointed in my Patrick Schaumburg Hyundai dealership! Very unsafe and fake fixing mandatory recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434050September 23, 2021
UNKNOWN OR OTHER
Issue with loud popping noise coming from the antenna area of the vehicle, and has occurred when vehicle is not on and the keyless entry has not been used. I have tried for almost 3 years to get this resolved. The dealerships hear the noise but could not fix it. Case open with Hyundai USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433778September 21, 2021
AIR BAGS
Very concerned about extensive "cracking" on dashboard on and around passenger side airbag designation. Could this affect deployment of the airbag?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433102September 15, 2021
STEERING
I had been hearing a clicking noise when turning the steering wheel. The steering wheel also vibrates at speeds above 60. I took the car in for diagnosis and was told the steering column and assembly needs to be replaced. I had recently hit a pothole and noticed the noise and vibration was a lot worse. The dealership felt that could have been a cause of the increased noise and vibration. I was advised to file a claim with my insurance company. The insurance company said it was a known steering wheel issue with Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432867September 14, 2021
AIR BAGS, UNKNOWN OR OTHER
The dashboard is showing major cracking and I am concerned that the air bags may self deploy. I have seen other drivers online with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432693September 13, 2021
FUEL/PROPULSION SYSTEM
After purchasing my vehicle my engine seized and needed to be replaced in 01/2021. Recently my car started to smell like gasoline, I am told it is an issue with the fuel pump on the engine. There is gasoline going all over the engine making it a big fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432276September 9, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving approximately 65 MPH, a clunking noise was present coming from the engine before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432088September 8, 2021
STEERING
Steering wheel sticks at all speeds. Also, car often veers left or right then when correcting the steering will stick and I will have to jerk the wheel in the correction direction. This happens everyday. At high speeds it can almost feel as if I do not have full control of the car. Also when decelerating from high speeds the steering will shake. I take the highway often and it is at those time that I feel my safety and the safety of other drivers is at risk. I have went to my dealership (Universal Hyundai) with this complaint at least 3-4 times and they have told me there is no apparent issue. There has been no warning lamps, this issue first started happening in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432131September 8, 2021
FUEL/PROPULSION SYSTEM
Vehicle shut off while driving on the freeway while gas gauge showed 1/4 tank full. There was no warning light indicator or anything. Vehicle would not turn back on until additional gas was added to the gas tank. The vehicle shutting off unexpectedly is dangerous to not only myself and my passengers but other drivers around me as well. Gas gauge also does not reflect accurately when gas is being added to the tank. Called the dealer and explained that this is an issue in other 2013 Hyundai Sonata and they said it’s not vin number specific and refused to service it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432010September 7, 2021
FUEL/PROPULSION SYSTEM
Engine replaced by Hyundai for recall 4/2021. Gas is leaking from high presser pipe directly on top of the engine. Hyundai customer service says I did not meet requirements for Recall 180. Dealer who replaced engine says covered by warranty and could be faulty part and not installation issue. Teen drivers could have been killed driving the car when gas, leaking directly onto the engine, started smoking. They stopped vehicle before gas could spark. We have video of gas leak when car not running. Medlin Hyundai in Rocky Mount said gas was "spewing from the high pressure pipe onto the engine".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431483September 2, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at 30 - 35 mph, the vehicle stalled while going up a hill. The contact was able to use the emergency brakes to pull over into a ditch, in order to stop the vehicle. No warning lights were illuminated. There was dark gray smoke coming from the engine and a burnt odor was detected when the contact opened the hood. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case and informed the contact that they would send her case over to NHTSA. The contact was waiting on instructions from the manufacturer on what to do with the vehicle. The failure mileage was approximately 117,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431283August 31, 2021
ENGINE
Our engine has seized up according to our mechanic. They replaced the gasket on the oil pan and found metal shavings. Then just a week later the engine seized up. We had the dealer look at at back in 2017 and they only did a software update. Does this qualify for the engine recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431027August 30, 2021
ENGINE
On Sat 8/28/21, while driving, Without any warning or engine lights, the engine stopped running while I was driving on the road at 45 mph. I was able to pull over safely and the car would not restart. I had it towed to a nearby auto shop, the diagnostic shows fuel pump not turning on. I've had this car for 14 months with no issues until now. I could've been injured or crashed had I been on an interstate. It will need to be towed again to a dealership for fuel pump replacement. I've lost wages due to this incident and no idea how to pay for this costly repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431102August 30, 2021
ENGINE
I was driving and my vehicle started cutting out. When I hit the accelerator, the vehicle hesitated and did not want to go, I had the gas pedal push down to the floor, it eventually kicked in. I traveled a short distance and then it did the same thing, almost coming to a stop. The engine started making a rattling-banging noise and then the Malfunction indicator light came on.I was at a busy intersection and proceeded to try to make a left turn to get out of traffic and to the Dobbs repair shop across the street.As I attempted to Cross the two lanes of oncoming traffic my vehicle stalled and shut completely down. The oncoming traffic had to stop in order to avoid striking my vehicle. My vehicle was stalled blocking both oncoming lanes of traffic. I put the vehicle into “Park” and restarted it by hitting the automatic start button. When I accelerated the vehicle barley rolled, maybe 5 mph? It rolled enough to remove me from danger from being stuck. I then made another immediate left turn into the Dobbs parking lot. The vehicle then began to pick up speed, I drove around to the front of Dobbs, parked the vehicle and dropped it off to get the problem diagnosed. I was called the next morning and told that it was possible engine damage and that it would have to be towed to the dealer. I called Auffenberg in Ofallon Illinois on Friday 08/27/21 at 0923hrs.and was told that I needed to speak to the service manager Bill Gillespie for approval. I left him a voice message. He never returned my call so I left a second message at 5:51 pm. On Monday 08/30/21 at 12:45 pm after still never receiving a return call, I called and left Mr. Gillespie a third voice message. In the messages I left I informed him of the problem and also that I was stranded without having another vehicle. I filed a case with Hyundai online, case #xxxx5097. I later spoke to a person who said they were told that there were 30 other cars at this dealer with blown engines and that there is a 3 month repair wait!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430900August 29, 2021
STEERING
The steering column is clanging over bumps and when steering which is a failure in the plastic steering shaft coupler.This coupler looks like an impeller.It is situated between the steering column shaft and the electric steering motor.The coupler is disintegrating and will lead to steering failure and high probability to death or injury of the cars occupants.This coupling failure is commom and found in perhaps thousands of Hyundai vehicles.A recall needs to be mandated immediately.If it is ignored then Hyundai needs to prepare for the lawsuits that will ensue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430883August 28, 2021
ELECTRICAL SYSTEM
Hybrid system warning light comes on at random times and sometimes the car won't start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430769August 27, 2021
SERVICE BRAKES
my brakes stop working . The dealership advised that the HECU needed to be replaced. There are several incidents showing online with the same dangerous problem. at home going into my apartment garage the car just started rolling back onto on coming traffic. the brakes just stopped working, I swerved to avoid being hit. The car is at the dealership. There was not any working for this ever expensive problem,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430597August 26, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that it was discovered that the engine was quickly losing oil even though there were no leaks found. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was towed to the dealer who diagnosed that the engine rod bearing had failed, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact indicated that the vehicle was included in the NHTSA campaign number: 17V226000 (Engine) and that the vehicle had experienced the failure listed in the recall. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430620August 26, 2021
UNKNOWN OR OTHER
I was replacing my windshield washer fluid and the hydraulic shock on the hood failed without warning and the hood slammed down on my left arm
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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