Hyundai Sonata Complaints (2002)

320 consumer complaints on file.

#10734579July 16, 2015
STRUCTURE
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD VEER IN EITHER DIRECTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE DROIVE INTO A DITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT WAS DISCOVERED THAT THE SUBFRAME WAS CORRODED AND THE BOLTS SEPARATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725573June 16, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE COMING TO A STOP, THE FRONT SUBFRAME FRACTURED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,856.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724319June 9, 2015
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 33 MPH, THE CONTACT'S VEHICLE STRUCK A POTHOLE. AS A RESULT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A NECK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS RUSTED AND FAILED TO SUPPORT THE CONTROL ARM. THE TECHNICIAN INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION). THE FAILURE MILEAGE WAS 105,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10723711June 5, 2015
SUSPENSION, WHEELS, STEERING
I BACKED OUT OF THE DRIVEWAY AND THE SUBFRAME ON THE PASSENGER SIDE COLLAPSED AND THE TIE ROD AND CV JOINT CAME LOOSE. THE STEERING WENT OUT. A CERTIFIED FRAME MECHANIC SAID THE SUB FRAME RUSTED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713583April 29, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE ATTEMPTING TO REFUEL THE VEHICLE, THE FUEL TANK FAILED TO ACCEPT THE FUEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR AN INDEPENDENT MECHANIC. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681685February 6, 2015
CHILD SEAT:LATCH CONNECTOR/CLIP
TL*THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NAME: READY RIDE, AND MANUFACTURED IN OCTOBER 01, 2012. THE SAFETY SEAT WAS BEING UTILIZED IN A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT THE LOWER HARNESS LATCH WOULD NOT UNLATCH TO RELEASE THE CHILD. THE CONTACT MENTIONED THAT THE FABRIC WAS CUT IN ORDER TO RELEASE THE CHILD FROM THE SEAT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667814December 22, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
NOTICED PULLING TO RIGHT AS DRIVING, ALONG WITH RATTLING IN FRONT END. FOUND THAT DRIVER FRONT SUBFRAME NEAR LOWER SUSPENSION MOUNT IS COMPLETELY RUSTED THROUGH. DISCOVERED THAT THIS IS A NOTED ISSUE WITH THESE MODEL VEHICLES AND THAT A RECALL HAS BEEN ISSUED BY THE MANUFACTURER. DUE TO OBVIOUS SAFETY CONCERNS I WOULD LIKE TO KNOW HOW TO PROCEED WITH THIS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663027December 9, 2014
SUSPENSION, ELECTRICAL SYSTEM, ENGINE
ALOT OF PROBLEMS WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659618November 20, 2014
STRUCTURE:BODY
THE CHROME PLATING ON THE INTERIOR DOOR HANDLES PEELED AWAY AND CUT PASSENGER'S HANDS. IN 2009 THE HANDLES WERE "REPAIRED" BY A HYUNDAI DEALER, BUT BY 2013 THE CHROME PLATING WAS AGAIN BEGINNING TO PEEL AWAY AND CUT PASSENGER HANDS. HYUNDAI AMERICA AND THE DEALER BOTH CLAIM THE PROBLEM IS RESOLVED, AND THERE IS ONLY A 12 MONTH WARRANTY. I BELIEVE IT IS IMPROPER TO CLAIM AN ISSUE SUBJECT TO A RECALL WOULD BE "FIXED" BY CREATING THE SAME HAZARD WITH THE SAME PARTS. THIS ISSUE IS REFERRED TO AS "HYUNDAI RECALL NO. 093" IN HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTS?SEARCHTYPE=ID&TARGETCATEGORY=R&SEARCHCRITERIA.NHTSA_IDS=09V171000. *TR
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10651665October 31, 2014
AIR BAGS
TL * THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SIDE AIR BAG CONNECTORS AND WIRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643695October 9, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED, THE INDEPENDENT MECHANIC ADVISED THE CONTACT THAT THE SUB FRAME HAD COMPLETELY RUSTED AND THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,540.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638436September 23, 2014
STRUCTURE:BODY:DOOR
CHROME PLATED INTERIOR DOOR HANDLE ON DRIVER'S SIDE BEGAN PEELING, LEAVING VERY SHARP EDGES, WHICH CUT MY FINGER. WE COVERED THE HANDLE WITH TAPE TO PROTECT FROM FUTURE CUTS. I LOOKED FOR A RECALL NOTICE ON THIS PART AND FOUND ONE AND CALLED THE DEALERSHIP AND WAS TOLD THAT I WOULD HAVE TO PAY FOR THIS REPAIR MYSELF. I FILED A COMPLAINT WITH NHTSA AND WAS TOLD TO CONTACT HYUNDAI. I DID NOTHING SINCE I COULDN'T AFFORD THE REPAIR. IN THE PAST 9 MONTHS, I HAVE BEEN THE PASSENGER MORE OFTEN THAN BEFORE AND NOW THE INTERIOR HANDLE ON THE PASSENGER SIDE HAS SAME PROBLEM-PEELING OFF, LEAVING SHARP EDGES. ONCE AGAIN I NICKED MY FINGER ON IT. RECENTLY HAD A REPAIR DONE AT THE DEALERSHIP AND ASKED THE ADVISER ABOUT THE PROBLEM HE SAID HE HAD NO RECORD OF A RECALL. I FOUND THE RECALL ONLINE & SHOWED HIM. HE SAID I SHOULD CALL HYUNDAI,.I SPOKE TO A REP @ HYUNDAI WHO TOLD ME THAT EVEN THOUGH I MAY HAVE A PROBLEM DESCRIBED IN THE RECALL MY VEHICLE WAS MANUFACTURED IN 10/2001, WHICH MEANS I DON'T REALLY HAVE THE PROBLEM DESCRIBED IN THE RECALL I WAS FURIOUS. THIS IS NOT AN IMAGINARY PROBLEM - I HAVE CUT MY FINGERS TWICE. SHE SAID SHE WOULD HAVE SOMEONE CALL ME BACK TO DISCUS FURTHER & THAT NEVER HAPPENED. THAT WAS ABOUT 3 WEEKS AGO. I DON'T CARE WHAT THE RECALL DATE SAYS - MY CAR HAS THE EXACT PROBLEM DESCRIBED IN THE RECALL NOTICE. THE REP ALSO TOLD ME THE RECALL GOES BY THE DATE THE CAR WAS PUT INTO SERVICE, NOT THE DATE MANUFACTURED OF 10/01; SHE SAID THE CAR WAS NOT PUT INTO SERVICE UNTIL 3/03-AFTER THE RECALL DATE.THE RECALL SAYS 1/28/02-3/22/03. ALSO I THE CAR HAD TO BE PUT INTO SERVICE EARLIER THAN 03 BECAUSE I BOUGHT IT ON 10/16/02. I DON'T UNDERSTAND WHY THIS ISN'T COVERED BY THE RECALL/CAMPAIGN - WHATEVER YOU WANT TO CALL IT. BOTH HANDLES ARE PEELING & UNSAFE! WE ARE KEEPING THIS CAR SO IT IS IMPORTANT. JUST BOUGHT A NEW SONATA.TO REPLACE ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10631804September 9, 2014
SERVICE BRAKES
I WAS GOING STRAIGHT ON A LITTLE STREET WHEN I STEPPED ON THE BRAKES... I FELT THE BRAKE PAD MOVE OUT OF PLACE... AND COULDN'T BRAKE SO I USED THE EMERGENCY BRAKE TO STOP... BUT STILL DON'T KNOW WHAT TO DO...? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628250August 25, 2014
AIR BAGS
I HAVE HAD THE SONATA AT THE ARAPAHOE HYUNDAI DEALER ON TWO DIFFERENT OCCASIONS HAVING THE AIRBAG LIGHT RESET/FIXED THEY TOLD ME IT WAS A CONNECTION PROBLEM AND THEY HAD TO USE A SPECIAL GRACE TO FIX IT NOW IT'S THE THIRD TIME THE LIGHT HAS COME ON AND I'M HAVING TO TAKE IT BACK TO THE DEALER AGAIN NOT KNOWING WHAT THEY'RE GOING TO FIND THIS TIME. LOOKING ON THE INTERNET THERE'S HUNDREDS AND HUNDREDS OF PEOPLE WITH PROBLEMS WITH SONATA AIRBAG LIGHTS LOOKS LIKE THIS IS A PROBLEM THAT HYUNDAI NEEDS TO RECALL. I'VE BEEN TOLD BY THE DEALER THAT THE AIRBAG SYSTEM WILL NOT WORK IF THE AIR BAG LIGHT IS ON THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627394August 22, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT A CERTIFIED MECHANIC INSPECTED THE VEHICLE AND FOUND THE INNER BODY AND REAR SUBFRAME SEVERELY CORRODED THE CORROSION SPREAD TO THE PASSENGER AREA. NHTSA CAMPAIGN NUMBER 09V124000 SUSPENSION WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621313August 11, 2014
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD BANGING NOISE NEAR THE FRONT END OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE LOWER CONTROL ARM ON THE PASSENGER SIDE HAD SEPARATED BECAUSE THE SUBFRAME WAS RUSTED. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AND CONFIRMED THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 206,341.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610854July 15, 2014
AIR BAGS
MY 2002 HYUNDAI SONATA AIR BAG LIGHT HAS BEEN ON SINCE 2009 I HAVE BOUGHT IT TO ONE MECHANIC HE CLEANED AND TIGHTENED THE AIR BAG HARNESS UNDER DRIVER AND PASSENGER SEAT THEY STAYED OUT BRIEFLY AND CAME BACK ON SHORTLY THERAFTER. BROUGHT IT TO ANOTHER MECHANIC AND HE COULDN T FIX IT. CALLED LOCAL DEALER AND THEY SAID THEIR ARE NO ACTIVE RECALLS AND COULD BE ALOT OF MONEY. I LOOKED ONLINE AND OTHER 2002 HYUNDAI SONATA OWNERS WENT TO DEALER S AND PAID ALOT MONEY AND LIGHT KEPT COMING ON.JULY 12,2014 I HAD A COLLISION WITH CAR IN FRONT OF ME AND AIRBAGS DIDN T DEPLOY AIR BAG LIGHT WAS ON PASSENGER WAS HURT BRUISED RIBS 3 YEAR OLD HAD RED MARK FROM SHOULDER HARNESS OF CAR SEAT. I HAVE NOTICED ONLINE THEIR ARE 1000 S OF THESE COMPLAINTS OF AIRBAG LIGHTS ON AND I M ASKING FOR YOU TO GET AFTER HYUNDAI TO RECALL THE 2002 AND FIX THE AIR BAG LIGHT PROBLEM . PEOPLE S SAFETY IS AT STAKE..UPDATED 10/21/14 *BF *TR UPDATED 4/2/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10609621July 10, 2014
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE POWER STEERING STOP WORKING AND AS A RESULT, THE VEHICLE CRASHED INTO A BARRIER. THERE WERE NO INJURIES. THE DRIVER SIDE AIR BAG DEPLOYED AND THE AIR BAG WARNING LAMP ILLUMINATED. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE WAS FILLED WITH SMOKE AND THERE WAS NO PRESSURE ON THE AIR BAG. THE VEHICLE WAS TOWED TO HER RESIDENT. THE VEHICLE HAD NOT BEEN REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606815June 29, 2014
STEERING
1ST WEEK OF JUNE 2014, NOTICED STEERING WAS MAKING NOISES WHEN TURNING. CHECKED PSF AND WAS LOW. ADDED AND WORKED FINE FOR ABOUT TREE WEEKS. THEN BAM !! SOMETHING BUSTED BEHIND ENGINE. LOTS OF FLUID BETWEEN ENGINE AND FIREWALL. PSF OF COARSE. STEERING BECAME EXTREMELY STIFF AND BARELY GOT THE VEHICLE HOME. LUCKY I DIDN'T HAVE AN ACCIDENT. CAR WOULDN'T TURN EXCEPT WITH EXCESSIVE FORCE. AND I'M 76 YR F. I COULD HAVE INJURED OR KILLED MYSELF OR OTHERS UNDER CERTAIN CONDITIONS LIKE MUCH HIGHER SPEEDS. HOW'S ANYONE TO KNOW SOMETHING LIKE WILL OCCUR AT ANY GIVEN TOTALLY UNEXPECTED MOMENT. I KNOW OF A RECALL ABOUT UNDER CARRIAGE OR SUB-FRAME RUST AND SERIOUS PARTS BREAKING OFF. SOMETHING GAVE AND SOMETHING BROKE DOWN THERE AND THE VEHICLE IS NOW INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595756June 3, 2014
STEERING, SUSPENSION
WAS DRIVING DOWN THE WHEN I HEARD A POP SOUND THAT HAD CAME FROM THE CURBSIDE OF THE VEHICLE THEN THE CAR STARTED PULLING TO THE RIGHT SIDE OF THE ROAD AND DID NOT REALLY THINK TO MUCH ABOUT BECAUSE THOUGHT NEEDED TO JUST HAVE ALIGNMENT DONE TO THE VEHICLE THEN NEXT FRIDAY I HAD TAKE THE CAR TO HAVE THE ALIGNMENT DONE ON THE VEHICLE THEY CALLED ME AND SAID THAT THE SUB-FRAME OF THE VEHICLE WAS RUSTED IN HALF AND THAT IT WAS UNSAFE TO DRIVE. I LOOKED UP THE RECALLS ON THE VEHICLE AND SEEN WHERE IT HAD A RECALL FOR THE SUB-FRAME RUSTING AND SET UP A APT . TO HAVE IT TAKEN CARE OF BUT THEY ARE SAYING THAT SINCE MY CAR IS NOT REGISTERED IN ONE OF THE SALT-BELT STATES THAT THEY ARE NOT GOING TO HONOR THE RECALL EVEN THOUGH THE RUST IS THERE AND THE SUB-FRAME IS RUSTED IN HALF AND THE LOWER CONTROL ARM IS RUSTED OFF. REF #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata