Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11456919March 16, 2022
STEERING
power steering went out, apparently this is common with this year/model but there is still not a recall on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456179March 10, 2022
ENGINE
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while her husband was driving 65 MPH, the vehicle began to shake and lost motive power. The contact stated that her husband pulled off the highway safely. The driver then attempted to re-enter the highway, there was a loud bang from the engine that shook the vehicle. The vehicle stalled. The contact stated no warning light was illuminated. The vehicle was towed to a dealer and diagnosed. The dealer service manager informed the contact that the failure was related to NHTSA Campaign Number: 21V727000 (Engine) for which the VIN was included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455053March 3, 2022
ENGINE
At just over 100,000miles my check engine light came on while driving down the highway and the vehicle went immediately into limp mode. Attempted to replace knock sensor, attempt did not remedy the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454311February 27, 2022
ENGINE
The engine started knocking on the freeway and all the lights in the car went off. The engine failed and I barely made it off the freeway. I was almost hit by two cars trying to get to a safe place. The engine has the same issue as the other morsels that have recalled the engine for the same rod failure issue but Hyundai has not extended the recall to the plug in hybrid. This model also bends to be recalled because it is a danger to all owners and other drivers. Hyundai declined to repair the defective engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453968February 25, 2022
ENGINE
My car was driving just fine then it wasn’t accelerating right and it went into limp mode. I was about 12 miles from home. I made it but the next day on the way to the dealership the engine just died about a mile from my house. Engine light came on. I always get my oil changes on time. Dealership says engine oil is sludged due to negligence. No negligence I believe faulty engine caused containments and have very bad oil consumption. My theta engine was left out of the campaign and my warranty was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452675February 18, 2022
ENGINE
In May 2021,the car began using excessive oil powered down with engine knocking, ticking, and missing when acceleration was tried. We regularly change the oil and it was using a quart of oil every 2,000 miles. We took it to Hyundai and they reset the chip. In February of 22, the engine began knocking and ticking. It powered down and the engine light came on. We had put oil in it over the weekend as we have to do now weekly as it is using excessive oil. After only 500 miles, it powered down in safety mode and began knocking and ticking with no acceleration. We had the oil changed early, but it did not help. I was in safety mode for 76 miles on my way home from work. It has 163,000 miles on it and is only 6 months from pay off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452614February 17, 2022
UNKNOWN OR OTHER
Check Engine light on,, throttle stuck/revving high in idle. Vehicle lunges forward without touching the gas pedal. Difficult to keep brake applied to stop it from lunging forward. Yet, little to no power over 25mph. Vehicle still under manufacturer, dealer and wrap warranty which was purchased at the dealership at point of sale. Vehicle affected by theta II engine safety campaign. Hyundai extended the powertrain warranties for all affected vehicles. Manufacturer and dealer notified of the safety issue on vehicle. Both unconcerned and uncooperative. Upon attempting to get my vehicle serviced; Was first told 8 weeks before my car can even be looked at. That no loaners are available(I am entitled to a loaner of a vehicle in the same class as mine per my warranty)I reiterated the safety concern. Hyundai and dealership failed & continue to fail to make this issue a priority. Explained that I could not drive the car for 8weeks. That it's dangerous, its going to kill myself or someone else. At the very least it will cause injury. Still no solution offered by manufacturer or dealership. Hyundai representative gave me an itinerary #(?) for reference. Also, attempted to sell me another warranty. I explained that my vehicle was covered by THREE warranties. I don't NEED another warranty. I NEED my car fixed and for someone to make this safety issue a priority! My car was a CPO purchased 5/28/20. Less than 30days after sale the check engine light came on & the car started misfiring. It was able to be serviced quickly, a loaner was given to me promptly and the issue was "fixed". This has now reoccured 6 times. Each of those 6 times my car was able to be brought in and serviced quickly, a loaner given to me. The dealership nor the manufacturer will resolve the current safety issue. The car is going to cause bodily harm and/or a fatality & they will have blood on their hands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452325February 16, 2022
ENGINE, STRUCTURE:BODY
On January 8, 2022, I called McGrath City Hyundai and Genesis of Oak Park to ask about any recent recalls on my vehicle due to my engine leaking out oil after putting in new oil. Prior to that, I had a mechanic look at it in case the oil change place made a mistake on their end and found they were not at fault. So after the Hyundai dealership told me there was 2 recalls that she can see from her end based on my VIN, 1 for the engine and the other for the trunk, we set up an appointment to try and repair the vehicle because at this point the vehicle was not drivable and we had to get it towed. We also had no prior knowledge that there was any recall due to the fact we bought the vehicle in May of 2020 from a dealership called Toyota of Lincoln Park. After bringing in paperwork to Hyundai in person for proof we have been maintaining the car and after waiting weeks for our car to be fixed, we are being told they cannot fix the engine due to the fact that the recall was from 2018 and the previous owners did nothing to resolve the issue. We were also told that the dealership that sold us the vehicle cannot look up recalls from other vehicles and only can do it with Toyota. The car had already almost failed on the expressway and could have caused an accident had we not pulled off to the exit. And we were fortunate enough to get it to our home. The engine wasn't locked up and we feel now it might be while in the hands of Hyundai. Hyundai has denied the claim to have it serviced due to it being a 2018 recall and all we want is the car running again. We cannot afford to get another car and it is our only means of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452014February 15, 2022
ENGINE
Hybrid system warning! safely stop and do not drive Hyundai dealership in California, keep it over week No answer when they can find a problem for stopping car go forward, only reverse. I was driving 65 miles on heavy traffic suddenly stop on California highway 57. Car was towed to Hyundai dealership near.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451099February 9, 2022
STEERING
"Steering wheel exclamation" red warning dash light came up on dash and lost all power steering abilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451291February 9, 2022
ENGINE
Purchased this car brand new in 2017 from a Hyundai dealership. Started having issues with it 2 years later and up to now. The engine light is consistently illuminated, the oil light comes on within about a few weeks of having the oil changed with just local neighborhood driving and I have to have my oil changed every 4-6 weeks when even just driving no more than 20-30 miles a week, the mechanic who does my oil changes stated there is no oil leak but the oil stick keeps coming up BONE DRY which results in costly oil changes on a extremely regular basis. The engine has been and continues to do a very hard almost violent knocking that is so strong it can be seen from the outside of the vehicle and has affected the way i have to drive the car. The engine hesitates to take off and according to several mechanics who have looked at the vehicle it keeps misfiring because of oil pooling in the spark plugs that has been changed on a regular monthly basis now. There is a large amount of smoke that pours from the exhaust when accelerating. This vehicle is a hazard to drive and contacting Hyundai although this model and year is included in the engine recall, yields nothing but a pain as they have informed me, that my “Vin” out of all of the other 2017 Hyundai Sonata’s isn’t included in the nationwide recall of my particular vehicle…. Just my luck? I think not, Hyundai needs to acknowledge the multitude of hazards that they have manufactured and have out on road and properly offer assistance to these vehicle's owners to rectify this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450978February 8, 2022
UNKNOWN OR OTHER
I have had my 2017 since July of 2017. Specifically, I have a petal white Hyundai Sonata sport. Over this past summer I started to notice that there was paint chipping on my roof directly above the passenger side window. It has progressively gotten worse. The paint is peeling off in sheets as I am driving down the high way. I explored my options on how I can go about fixing this and have notice that this is a country wide issue with this specific color and make of car. I have been compiling information because I am currently over the 36,000 warranty. I see similar cars in my neighborhood and we all have the same issue. Additionally, my dolphin antenna flew off while driving. Which could have caused damage to others around me. Prior to this, it was a bit lose. But again this is another issue that seems to be more common in this model and make of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451054February 8, 2022
ENGINE
On cold mornings, during the first start of the day, and while going downhill, the internal combustion engine comes on while running on electrical power from the battery. This is understandably to heat up the engine to ideal temperatures. But within a minute, the car gives a hybrid battery error, fully loses power requiring to be stopped immediately. This is obviously dangerous anywhere but particularly downhill. The car requires to be restarted after pulling over 1-3 times until the engine / battery reach ideal temperatures. Then the car runs as expected. The dealership has been unable to diagnose the issue and chalked it up to an unrelated recall - which has been fixed, but the issue still occurs risking the safety of the people inside the car and around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450892February 7, 2022
ENGINE
The engine lost power as driver was getting ready to go onto a major toll way, then when was able to regain a little power, was unable to go over 30mph. When was able to get to an independent repair shop to check it, engine knock code appeared, the check engine light only came on once the engine lost power, not prior to. The shop checked oil and the dipstick came out dry! They did not see any obvious leaks, and suggested it be towed to dealership. When towed to nearest dealership the car has been sitting for a week and a half and still not be looked at. The oil had been changed a few months prior and was not close to the miles needed for next change. This could have caused a fire for the car, it could have caused an accident if was not able to get to side of road. This is similar If not exactly the same that has happened to other Hyundai Sonata owners and is causing a lot of hardship for our family to be without this car or a loaner! This appears to be the recall on Hyundai engines that’s happening to similar models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450700February 6, 2022
ENGINE
Bought the car in June ‘21 and in Oct it started having engine problems (very low oil , shaky idle and hard transitioning gears) When I took to Hyundai Suntrup, 1 spark plug had bust and was covered in oil and dealership couldnt tell why . They replaced spark plug ran air induction service and sent me on my way . Come end of december and car was still having issues w low oil and shakey gear transitions so they gave me a upper engine cleaning service as well as an oil change . Now my oil pressure light keeps going off and I steadily burn through oil . At almost 2x the normal rate because when I last got the oil changed was only 1.5k miles ago .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450701February 6, 2022
ENGINE
While driving on surface streets (10-15 MPH) about 5 minutes out from our house, the accelerator stopped working properly and a warning popped up along the lines of "Hybrid HEV warning: Please shut off engine and restart." Since there were no other cars behind us, we were able to thankfully pull over without too much trouble. However, if we had been on a highway this would have been incredibly dangerous, as we would have lost speed quickly and had no safe way to pull over. There were no warnings prior to this happening on that day. The car just sudden stopped working and then lights popped on. Using an OBD reader, the issue code was P0DE7: Hybrid/EV Battery - Cell Voltage High. We are going to the dealer at the earliest appointment to have it looked at, and the car is clearly not safe for anything but surface roads with easy pull-offs. Related Items: A week or so ago, we had an incident where the car was a bit sluggish to accelerate after a right hand turn (e.g., needed to take foot off the gas, then put it back on after a moment to accelerate). However, no check engine light came on and the car ran fine after. A second potential related item was that the expected mileage on battery-only had reduced from about 27 to 23 miles on a full charge. This occurred within the last two months before this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450329February 4, 2022
ENGINE
I have a failing engine that excessively consumes oil at the rate of approximately 1qt per 500 miles. The notorious theta2 2.4ltr sonata engine has spewed so much oil into the top half of engine that it had infact so severely damaged the catalytic converter that it became a plug in the exhaust system. The oil consumption issue has destroyed the entire cars engine system and it was infact a ticking time bomb that Hyundai has denied multiple times to repair. After the catalytic converters reached 1700' and Hyundai indicated that it was fine nothing to worry about, we had to physically remove the catalytic converter packing and alow for the engine fumes to exit the car properly, they previously had mainly entering the passenger cabin or they were pushed back into the engine. I according to Hyundai have no warranty on the car, I owe money to my bank Hyundai and the dealership have been paid they have no problem letting me get stuck with a lemon. It's been to the dealership multiple times, campaign 953 engine knock sensor was done on 10/08/21 it has mysteriously found its way out of my car records. Tampering editing, falsifying documents are all illegal and wrong. Since the papers showed that it was done it should have extended the warranty to 10 yes/ 120,000 and I should be reimbursed for my rental fees for being unable to drive my car any distance thousandths of dollars into oil, not being able to get a safety inspection. missing multiple days of work, depreciation ( the dealership that sold me this car 18mo ago valued it at $17,000 09/20, and on 10/08 gave me a $6,000 trade in value) lastly a car in good running condition that is safe for us to use. HYUNDAI IS SELLING DEFECTIVE PRODUCTS AND GETTING AWAY WITH IT EVEN AFTER BEING TAKEN TO COURT AND HAVING MILLIONS OF DOLLARS IN FINES AND PAYOUTS. They are stealing from hard working family's that are already struggling to get by.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449433January 30, 2022
ENGINE
Ive tried twice unsuccessfully to have my hyundai sonata recall repairs fixed. First time they said that they were going to order the part, this was around november 2021. Never did get that call. So I called them again to set up an appointment, they gave me an appointment date of 01/26/2022. On that day they told me that they had to cancel because once again they have to order the part.In the mean time my car is running bad with a dealership neglecting this situation, without any concern to how serious and dangerous the outcome could be as described in the court order. The dealership is in Modesto ca. Central Valley Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448203January 20, 2022
UNKNOWN OR OTHER
For the past several months, my vehicle has been burning oil. The oil lamp would only come on when the oil was completely gone and that would happen at least a month before I was set to get another oil change. This morning my check engine light came on for the first time and I was barely able to make it to work without my car stalling. I have not been able to have it checked because it just happened and I'm not even sure it will start when I leave work today. After just a short search online, I have found that other vehicles of the same year, make, and model have been recalled for similar things happening. Unfortunately, my car was not included in that recall even though I am experiencing the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447156January 12, 2022
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that he would frequently replenish the engine oil due to rapid oil consumption. The failure worsened over time and oil needed to be added more frequently. The contact then took the vehicle to a dealer where he was informed that an oil consumption test needed to be performed. After the oil consumption test was performed, the contact was informed that the engine needed to be replaced. The contact was then informed that the dealer had placed an application to the manufacturer to have the engine replaced; however, the application was declined, and he was informed that the vehicle was out of warranty. The vehicle had yet to be repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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