Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11488846October 11, 2022
STEERING, ELECTRICAL SYSTEM
As I am driving, at random times, typically at cruising speeds of about 40 mph or less, the STEERING wheel will lock up and I will be unable to STEER the vehicle until I turn the car off and back on again. There are typically some warning lights (i’ll try to attach the picture) that pop up and go away once the car is turned off and back on again. No dealership that I have taken it to has been able to diagnose the problem since it does not, to my disdain, occur under their watch (it is not reproduced). This issue puts both my life and EVERYONE in my proximity’s life at risk as I have NO CONTROL of the vehicle once it locks up. At this point it has occurred for over 2 years that I have had this car. There are some warning signs right before it occurs. First, there is typically a sudden change in the resistance of the steering wheel. Particularly, it will become harder to move the steering wheel left but then turning it right will have NO resistance. As soon as this occurs I start to panic because it indicates that ANY turn at that point will lock the steering wheel. It has occurred this way every single time. Sometimes it happens in the opposite direction and the right side becomes stiff and suddenly any turn in the steering locks it up. This is VERY dangerous and can potentially kill. This model needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488673October 10, 2022
STEERING
While driving the electric power steering locked and I couldn’t turn while driving. Hit curb and someone’s personal property. I was so frustrated because there wasn’t anything I could do. The steering locks up and you can’t move it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11487243September 30, 2022
ENGINE
The GDI 2.0L and 2.4L engines consume outrageous amounts of oil. Oil has to be added to the vehicle five times between Full Synthetic oil changes totaling almost $100 for just oil to refill the engine. For those who don’t check their oil level often, the dipstick will appear empty. That can lead to engine seizing, an overall decrease in power, and the breaking down of parts due to metal-on-metal impact. The engine also goes through several spark plugs at once. The amount of carbon deposit on the spark plugs is outrageous as well. The electrodes were completely burnt as if they had never been replaced since manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487118September 29, 2022
ENGINE, ELECTRICAL SYSTEM
my check engine light has came up already three times within each month the codes that appear is P0014 / P1326 i have changed the oil many times and it still appears now my it to the point my car can't be driven it not let me drive it only at a certain limit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486432September 26, 2022
ENGINE
Engine is consuming oil at a very fast rate. just changed oil a few weeks ago and when checked oil recently, nothing on dip stick. Had to add over 3 quarts of oil. So far, need to keep adding over a quart a week. As to safety, feels like engine wants to keep stalling when in light traffic. Car has been checked for oil leaks, none found. No MFG, police, insurance has inspected. When oil was so low, not even showing any on dip stick, no engine or oil light ever comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486161September 24, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Hybrid system failed, lost power while driving on freeway going 65 m/h during rush hours, RPM gage went down to 0, most instrument light weee lit on dashboard. Speed went all the way down to 40 m/h pressing the gas all the way down. Hybrid system warning light was flashing. Could have been hit by other vehicles on freeway I had to put my hazard flashing signal and wait for the right moment to pull my car off the road and to emergency lane to stop. The first time car was towed to dealer. And dealer was able to confirm the Problem. The spent 2 weeks at dealer until the claimed they had to contact the manufacture and ended up replacing a wire harness they thought water got into it, paid over $600 for this fix. Few months later same problem they ended replacing some sensors due to a recall. A week later happened again all 3 time on the freeway. The check engine light was on few months prior to these issue and took to dealer multiple times since was still under warranty. But the problem kept coming back. They replace fuel injector then coil pack, the 3 time I was told the engine needs to be flushed and that not covered under warranty. Not long after that the major issues with the hybrid system 3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485482September 20, 2022
STEERING
The steering wheel is not responsive when pulling out of parking I.e when turning to pull out of parking. When I attempt to turn left or right the steering wheel pops and makes a noise it distracts daily driving as it makes you think you hit something or were involved in a crash. 09/01/2022 On 09/07/2022 I brought my car in to maxon hyndai in New Jersey and Informed them of the problem I have been having with the steering on my car. I checked my wheels , brakes and suspension and that is not the issue at a mechanic shop 09/01/22 Hyndai moter America whom I bought the car from is always made aware of my issue as I reported my incident to them as well. The dealership won’t pick up my calls and the Hyundai customer service is not helpful. Hyundai Motor America sent me a correspondence that the car is under warranty for up to 150,000 miles but are trying to give me the run around. I called on 09/07/2022 and spoke with Tiffany the case manager at Hyundai Motor America the corporation and it took her 3 weeks to finally get back to me and to let me know that customer service from Hyundai had forwarded me to the wrong department as her department doesn’t resolve warranty issues. When I told her this was a dishonest act and that Hyundai is lying about MDPS extended warranty her reply was she’s only doing what the company told her. Below attached is the official correspondence from Hyundai motor America The invoice concern when I brought it in for service at Maxon Hyundai in New Jersey And last is a picture of my car parked at the dealership on 09/07/2022 after being inspected my Maxon Hyundai telling me there is no defect on the steering on my car while my steering wheel is turned at 180 degree angle and the wheels are still straight I also have a video of the incident if need be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485549September 20, 2022
ENGINE
The engine rod bearing gave out and cause the car to stop abrubtly. This caused a pile up car accident directly behind me. My car was not hit thankfully but the engine is damaged and Hyundai said they will not replace it even though there is a recall on the engine.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11485105September 18, 2022
ENGINE
This vehicle has excessive oil consumption. I have 77k miles and I am going through 1.5 qt oil every 1000 miles. After 1500 miles my oil is so low that the engine misfires and fires a code. The dealer will not admit there is an issue even though multiple people have reported this issue and there is a class action lawsuit on the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484944September 17, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The check engine light came on and wouldn't accelerate normally. The speed was delayed and cutting back and wouldn't pass 40 mph. Upon taking it to a local shop it had to be taken to the buying location by road side assistance. After the service department checked into the problem it now needs a new engine. They stated there were metal shavings in the motor. This was transferred by a known problem in the 2.4 L motor that hyundai has put in their vehicles with problematic bearings. This happened within 2 months of buying this vehicle. We Can't drive it at all now so it's still at the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484986September 17, 2022
STEERING, ENGINE, UNKNOWN OR OTHER
My wife and I have been having an intermittent but constant problem with our steering mechanism which our dealer says they cannot replicate and therefore cannot resolve. This constant problem is one that MANY Sonata Hybrid owners have reported online. Our experience is having the steering wheel seize, flashing lights during which the red steering wheel icon with an exclamation point remains on. Our experiences have been in our mobile home park when we are turning left. The last two incidents were when we were blocking our street and vehicles could not pass. A prominent feel in the steering wheel of clicking, clunking, and play in the wheel accompanies these incidents. I had to, as others, to turn the car off and restart to carefully, amidst clicking and clunking, to return the car to our driveway where it will sit until we take frontage roads to our dealer. We recently received a notice from Hyundai that the steering wheel mechanisms' warranty has been extended 15 years from the ending date of the original warranty. The notice indicated that our Sonata Hybrid "may exhibit reduced power steering assist and/or motor driven power driven steering (MOPS)." We believe this is suggesting that MANY complaints have been sent to various authorities regarding this same issue. We now have a much delayed (due to our dealership's backed up service appointments) appointment to again address this problem which they say is not happening because they cannot replicate it. Many online comments indicate that people are scared that themselves, loved ones or others will be involved in a fatality due to this "intermittent" problem. We could not find a Hyundai Regional Manager with whom to correspond. We feel abandoned by Hyundai but hopefully not by the NHTSA.GOV. We are scared and disappointed. Is Hyundai really "committed to providing vehicles of outstanding quality and value" as its August, 2022, EXTENDED WARRANTY NOTIFICATION said. Please help. Hyundai dealers won't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484370September 14, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Engine intermittingly stalls while driving. Unsafe/dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484523September 14, 2022
STEERING
My 2017 Hyundai Sonata hybrid is having power steering problems, it has literally locked on me while driving it is really unsafe for me and my husband to be driving with my new born child. I have taken the car to Hyundai dealer to get it “fix” they are never able to do anything! Because the “problem hasn’t presented itself” so they can’t fix it. I got a letter from the mail stating a EXTENDED WARRANTY was given to me because my car may exhibit reduced power steering assist and/or motor driven power steering (MDPS) I showed this extended warranty to the dealer and they still can’t do ANYTHING To my car…I’ve seen so many videos on this same problem I’m having others are having it to and nothing is being done by Hyundai dealer to fix it. It seems like we need to crash or hurt ourselves for someone to finally realize and do something…I’m surprised there is no RECALL on this no power steering problem. Hope to get it resolved soon…thank you!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483965September 12, 2022
ENGINE
Motor issue. Took vehicle in for routine service. Hyundai Sonata Limited Hybrid year 2017. Purchased and took possession of vehicle in May 2018. Purchase New. Current miles 41,000. When doing routine service, tech discovered that head gaskets were now damp and indicating coolant fluid leak. 1) Failed component - head gaskets. 2) Safety risk - none at this time. Car is functional and operating normally at this time. 3) Dealer discovered issue. 4) Vehicle has not been inspected by someone other than dealer. Exclusive dealer service since purchased. 5) No warning lights or any other such indication of failure. No leaking or wet spots under vehicle when parked. Dealer at this time ordering parts and to schedule service repair. Have called Hyundai and filed a claim on this matter. Concern is that there is a prior recall for the motor regarding internal bearing failure. At that time, vehicle was inspected for this recall and was determined that there is no defect/problem existing or in progress. I am desiring that Hyundai replace the entire motor and not just repair due to the known other mechanical recall. As of this time, there is no determination made on my request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482904September 5, 2022
POWER TRAIN
at 75000 miles car started to be out of oil 2000 miles after the oil change. At 83000 miles motor went. Check engine lite went on and day later started blinking and car died on the highway. Just went dead. Mechanic tells me motor is shot please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482921September 5, 2022
AIR BAGS, SERVICE BRAKES, ENGINE
The Abs brakes and traction control go in and out and affects the brakes while driving, I know there been reports of fire but for some reason my car is not in the recall, same thing with the air bags lights come on showing faulty air bags and on scanner tools but not recalled even though Hyundai knows about these issues. Now for engine I went to have my engine looked at 2 times for oil consumption and all they did was a combustion chamber cleaning twice which both failed in less the 8100 miles so when I took it back for another oil consumption test for the 3rd time today, the engine light came on, it started knocking, lost power and riding rough. Well, they did an engine scanner test and suspect faulty rings allowing oil into the combustion chamber and fouling my new sparks plugs that was installed less then 10000 miles ago, now they tell me I need a new engine and refuse to replace it for free even though they said they fixed the problem before with the engine cleaning now the same part is the problem and now, I am without a car to drive! They tell me I can lose power while driving which could lead to a car accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482621September 2, 2022
AIR BAGS
Airbag warning light activated on vehicle on or around August 15th of this year. Vehicle was in normal operating condition, and had not been involved in any accident. Vehicle was taken to Hyundai dealer for service. Dealer diagnosed issue as failed driver's side airbag. Airbag replacement was required at owner expense, not covered under manufacturer warranty (as confirmed with the manufacturer). I am concerned as consumer that the standard safety equipment of the vehicle failed under normal operating conditions, requiring expensive repair in order for consumer to restore safety of the driver. Vehicle has been repaired at dealership and can be made available for inspection if desired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482124August 30, 2022
ENGINE
At first it was knocking softly and progressively getting louder than the engine blew on my way picking my son up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481967August 30, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle shifted into Limp Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and several DTC codes were cleared and the accelerator pedal assembly was replaced. Shortly after receiving the repair, the failure reoccurred and the vehicle was towed to the dealer another time. The dealer diagnosed the vehicle and determined that max cylinder #7 had failed to cause a knocking in the engine. The vehicle had not been repaired. The dealer attempted to repair the vehicle under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control) however, the VIN was not included and the repair was denied. The manufacturer was informed of the failure and confirmed that the VIN was not included. The approximate failure mileage was 91,679.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481629August 28, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
I have a 2017 Hyundai Sonata white paint began peeling off. even washing the car or driving at high speed resulted in peeling. paint began peeling off of the roof, hood and trunk of the car and sides as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata